• 한국병원경영학회지
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• 제8권2호
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• pp.70-92
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• 2003

The main objective of this paper is to investigate the factors affecting organizational citizenship behavior of hospital employees, and based on the investigation, to suggest some implications for effective human resources management of hospitals. For this purpose, physical therapists were selected as the subject of the research. Using their individual characteristics, job characteristics, professionalism and group cohesiveness as the variables affecting organizational citizenship behavior, an empirical model was constructed and tested. A survey was conducted through structured and self-administered questionnaire for the physical therapists working at hospitals of Busan-Kyongnam area, and data from 240 therapists were utilized in the final analysis. Major results of the empirical analysis are as follows: First, perception on professionalism and the degree of organizational citizenship behavior were higher for male, older, relatively more-educated and higher-grade employees. It is necessary to develope some measures to educate and motivate the employees who are in lower state of professionalism and organizational citizenship behavior. Second, among the individual characteristics, need for growth was found to have significant, positive influence on professionalism and group cohesiveness, but no direct effect on organizational citizenship behavior. On the other hand, extroversion had direct, positive effect on organizational citizenship behavior, as well as on professionalism and group cohesiveness. This result suggests that personnel selection and personality education should be conducted carefully. Third, job characteristics appeared to have very large, positive effect on professionalism, but not directly on organizational citizenship behavior. Fourth, professionalism was found to have very large, positive influence on group cohesiveness and direct, positive effect on organizational citizenship behavior. This implies that enhancing professionalism of physical therapists can strengthen organizational citizenship behavior in hospitals, and hence top management should actively support the programs for job re-design, skill education and quality improvement to enhance professionalism of their employees. Fifth and last, as an intervening factor, group cohesiveness appeared to have the largest, direct, positive effect on organizational citizenship behavior. It is, therefore, important for top management to improve group cohesiveness by exploring ways toward greater harmony and solidarity among the members of physical therapy department.

• 간호행정학회지
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• 제20권2호
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• pp.237-246
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• 2014

Purpose: This study was done to determine the influential factors related to organizational citizenship behavior of nurses with a focus on authentic leadership and organizational justice. Methods: The study participants were 186 nurses who work at K University Hospitals in Seoul and Gyeonggi province. Data were collected in September and October, 2013. A structured questionnaire was used for data collection and data were analyzed using the SPSS/Window program. Results: The factor most influential for organizational citizenship behavior was authentic leadership (${\beta}$=.371, p<.001), followed by organizational justice (${\beta}$=.221, p=.005), and marital status (${\beta}$=.142, p=.023). These factors accounted for 30.7% of the variance in organizational citizenship behavior. Conclusion: In order to enhance organizational citizenship behavior of nurses, strategies for human resource management, which improve the perception of head nurses' authentic leadership and organizational justice, are required.

• 동서간호학연구지
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• 제13권1호
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• pp.31-39
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• 2007

Purpose: This study was to identify the influence of internal marketing factors on organizational citizenship behavior of nurses based on the mediate variable of job satisfaction. Method: Structured questionnaires were used with a convenience sample of 267 subjects working at 2 hospitals which have more than 500beds. The data were analyzed using descriptive statistics, ANOVA, Scheffe test, Pearson's correlation and multiple regression. Result: Empowerment($\beta$= .395) and compensation($\beta$= -.232) among the internal marketing factors had significant influences on organizational citizenship behaviors. However, job satisfaction($\beta$= .266) showed a mediate variable between compensation and organizational citizenship behaviors. Conclusion: This result indicates that empowerment and job satisfaction are important factors in predicting organizational citizenship behavior of nurses in hospitals. Thus it would be necessary to include this two factors in inhencing production of a nursing unit.

• 한국교육논총
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• 제37권1호
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• pp.47-66
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• 2016

본 연구의 목적은 교사의 교원성과급 등급이 조직몰입 및 조직시민행동에 미치는 영향을 분석하는 데 있다. 이를 위해 인천 경기 지역에 근무하는 초 중등 교사 762명을 대상으로 설문을 실시하였다. 연구의 결과를 요약하면 다음과 같다. 첫째, 교사의 조직몰입에 대한 인식 수준은 3.44, 조직시민행동에 대한 인식 수준은 3.99로 나타났다. 또한 배경 변인에서는 조직몰입 및 조직시민행동 모두 부장교사, 21년 이상고경력교사, 한국교총 가입 교사의 인식 수준이 높게 나타났고, 조직몰입은 상대적으로 중등학교 교사와 남교사의 인식 수준이, 조직시민행동은 초등학교 교사의 인식 수준이 높게 나타났다. 둘째, 교원성과급 등급에 따른 조직몰입 및 조직시민행동의 하위변인 간 차이를 알아본 결과, 성과급의 등급과 하위변인들 사이에는 유의미한 차이가 있었고, S등급 교사의 조직몰입과 조직시민행동의 수준이 가장 높고 다음은 A등급 교사, B등급 교사의 순이었다. 셋째, 교원성과급 등급이 조직몰입 및 조직시민행동에 미치는 영향을 알아본 결과, 교원 성과급 등급은 조직몰입에 3.623-.218(A등급)-.392(B등급)만큼의 영향을 미치고, 조직시민 행동에 4.132-.166(A등급)-.279(B등급)만큼의 영향을 미치는 것으로 나타났다.

• 간호행정학회지
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• 제20권4호
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• pp.446-454
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• 2014

Purpose: The purpose of this study was to identify the relationships between emotional intelligence, organizational citizenship behavior, organizational commitment and organizational performance of clinical nurses in Korea. Methods: The participants were 453 nurses, working in three general hospitals in Seoul, and data were collected from December 15, 2012 to February 2, 2013. Data were analyzed using PASW (SPSS ver. 20.0) and SPSS/WIN 19.0 (SPSS INC, Chicago, IL, USA), and AMOS ver. 20.0. Results: The results were as follows: organizational performance is positively influenced by emotional intelligence. Organizational citizenship behavior is positively influenced by emotional intelligence, organizational commitment is positively influenced by organizational citizenship behavior, and organizational performance is positively influenced by organizational commitment. Conclusion: The results of this study demonstrate and help in understanding the relationship between the research concepts and the direction of nursing organizations. We recommend that various educational programs should be developed to improve clinical nurses' emotional intelligence.

• 디지털융복합연구
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• 제7권4호
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• pp.101-115
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• 2009

This paper aims to examine the impact of R&D organization culture(diversity, autonomy, redundancy and connectivity) to Organizational Commitment and Organizational Citizenship Behavior in Information Technology Companys. Hypotheses were tested by surveying 250 employees at R&D Gumi Industrial Complex. The findings of research are as follows : First, three factors of R&D organizational culture had a significant positive effect on the organizational commitment except redundancy. Second, two factors of organizational culture in R&D organizational culture had a significant positive effect on the organizational citizenship behavior except autonomy and redundancy. it is shown reliable criterion to effective organizational management in small and medium enterprises.

• 한국병원경영학회지
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• 제7권2호
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• pp.1-23
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• 2002

D. W. Organ(1977) published a paper about the importance of Organizational Citizenship Behavior(OCB) in an organization. Since then, the studies of OCB have been continuously increased. As recent business environment has changed with rapidity and uncertainty, OCB for the improvement performance of organization should be more emphasized. Role behaviors of organization are divided into two parts such as in-role behavior and extra-role behavior. In recent, although the researches about extra-role behavior have been studied, they are still not sufficient. This study attempted to examine relationships between organizational culture, organizational commitment and organizational citizenship behavior, Sample was 193 employee engaged in hospitals of Pusan. In this study I chose four factor(affective, conservative, task and innovative culture) of organizational culture and three factors (affective, continuous and normative commitment) of organizational commitment and five factors(altruism, conscientiousness, courtesy, civic virtue and sportsmanship) with regard to organization citizenship behavior. The major findings of the empirical research are as follows ; 1. The Causal relation of dimensions of organizational culture and dimensions of OCB. 1) Affective culture has significant impact on courtesy, civic virtue of OCB. 2) Conservative culture has no significant impact on all of OCB. 3) Task culture has significant impact on conscientiousness, civic virtue, sportsmanship of OCB. 4) Innovative culture has no significant impact on courtesy, civic virtue of OCB. 2. The Causal relation of dimensions of organizational commitment and dimensions of OCB. 1) Affective commitment has significant impact on all of OCB. 2) Continuous commitment has no significant impact on all of OCB. 3) Normative commitment has significant impact on courtesy, civic virtue of OCB. In brief, though this study has several limitations in research design and methods, the results suggest that organizational culture of hospitals and organizational comitment of hospitals shows a strong relationship to the organization citizenship behavior.

• 한국컴퓨터정보학회논문지
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• 제20권12호
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• pp.163-168
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• 2015

Empirical studies of superior's ethical leadership on organizational effectiveness of organization member have been done in various fields. However, it is difficult to find the previous research on civil servant in public sector. Therefore, the purpose of this study is to analyse causal relationship of ethical leadership and organizational effectiveness and to suggest theoretical and political implication for enhancing the level of civil servant's organizational citizenship behavior. As the result of analysing the causal relationship of superior's ethical leadership and organizational citizenship behavior, the factor of organizational effectiveness as the public attitude, this study shows that normative behavior, communication, reinforcement, and right decision-making have significant effect on organizational citizenship behavior. Based on these results, this study suggested theoretical and political implication and the limitations of study.

• 한국콘텐츠학회논문지
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• 제8권6호
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• pp.195-203
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• 2008

최근 외국 선진호텔기업의 국내진출이 본격화되면서 국내 호텔기업들은 효율적인 경쟁체제 구축의 방안으로 구조조정을 필요한 하나의 수단으로 인식하고 있다. 이러한 구조조정은 반드시 인력감축을 동반하기 때문에 잔류종업원들은 구조조정과정에서 공정성을 지각하게 되며, 구조조정을 실시한 호텔기업에서 잔류한 종업원의 공정성에 대한 인식은 호텔기업의 경쟁력 강화에 결정적인 요소로 작용하게 된다. 따라서 본 연구는 호텔기업에서 구조조정 이후 살아남은 생존자를 대상으로 구조조정과정의 공정성 지각이 조직몰입과 조직시민행동에 미치는 영향정도를 살펴보는데 있다. 이러한 연구목적을 달성하기 위해 실증 분석을 실시한 결과, 호텔기업의 잔류종업원들은 구조조정과정에서 절차공정성 및 분배공정성을 높게 지각할수록 조직몰입과 조직시민행동은 높아지며, 조직몰입이 높을수록 조직시민행동에 정(+)의 영향을 미치는 것으로 검증되었다.

• 경영과정보연구
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• 제30권3호
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• pp.107-132
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• 2011

본 연구는 조직의 유효성 지표인 조직시민행동에 논리지능이 더 중요할까? 감성지능이 더 중요할까? 라는 의문에서 출발하였다. 이에 기존의 심리학과 교육학 등에서 연구되어 지고 있던 감성지능과 논리지능을 경영학 분야인 조직에 적용시켜서 조직구성원의 감성지능과 논리지능이 직무외적이고 자발적인 행동인 조직시민 행동에 어떠한 영향을 미치는지와 이러한 영향력에 대한 감정노동의 조절효과를 실증적으로 규명하였다. 이를 위해 부산 경남의 12개 기업의 363명의 조직구성원들을 대상으로 실증연구를 실시하였다. 분석결과 첫째, 감성지능과 논리지능이 조직시민행동에 유의적인 정(+)의 영향을 미치고 있었다. 특히 이러한 관계를 더욱더 명확히 하기 위해서 감성지능과 논리지능의 영향력을 비교 해 보았더니, 조직시민행동에는 논리지능 보다 감성지능이 더 많은 영향을 미치고 있는 것으로 나타났다. 둘째, 감성지능이 조직시민행동에 미치는 영향력에는 감정노동이 유의적인 조절효과를 나타내고 있었지만, 논리지능이 조직시민행동에 미치는 영향력에는 감정노동의 유의적인 조절효과가 나타나지 않았다.