• 대한영양사협회학술지
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• 제16권3호
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• pp.208-225
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• 2010

Our research consisted of a qualitative study investigating the quality attributes of university foodservices through focus group interviews and a quantitative study evaluating service quality of university foodservices through a survey. Sixteen quality attributes were derived and customer satisfaction questionnaires included these 16 quality attributes with a five-point Likert scale. An Importance-Performance Analysis (IPA) model was applied in order to identify operational strategies necessary to improve service quality. The survey questionnaires were distributed to 600 university students enrolled in a university located in Kwangju and statistical analysis was performed on 555 surveys using an SPSS package. Overall customer satisfaction with the quality of university foodservices was relatively low (under 3.0) while the expectation was inclined to be high (over 4.0). The main reasons for using the university foodservice were given as inexpensive price (67.6%) and time saving (22.9%). A factor analysis of 16 quality attributes revealed two separate factors: food quality (Cronbach's alpha=0.911) and service quality (Cronbach's alpha=0.934). Variety of menu, convenient location, and sanitation of utensils and facilities were identified by an IPA model as factors needing improvement in operational strategies.

• 수산해양교육연구
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• 제24권1호
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• pp.95-110
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• 2012

This study aims to investigate the effect of quality management system in the shipping companies on the job satisfaction, organizational commitment, management performance. The quality management system is divided into operational accountability, employee management, crewman management, ship management, and sailing management based on previous study. Targets of survey are companies which are registered in Korean ship owner's association and Korea ship manager's association as of 2011. A total of 236 questionnaires are collected from shipping companies in Basan and Kyongnam from October 15 through November 5 in 2011. The result shows that operational accountability and employee management of quality management systems are mightily important in the shipping company. In the future research, based on analysis of shipping company's characteristics, the study for shipping companies which are perceived by customers could be conducted.

• 한국학교ㆍ지역보건교육학회지
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• 제17권3호
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• pp.117-129
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• 2016

Objectives: This study aimed to provide the high-quality clinical practice environment education to students by researching the social support, major satisfaction, and interpersonal ability of dental hygiene students, analyzing factors having influence on the clinical practice satisfaction, and then increasing the satisfaction with clinical practice. Methods: 312 students who have completed clinical practice among dental hygiene major of three colleges in Gyeonggi province were collected by convenience sampling from April 18th to April 27th 2016. Using SPSS 20.0, descriptive analysis, t-test, ANOVA, correlation analysis, and regression analysis were conducted. Results: The clinical practice satisfaction was correlated with interpersonal ability(r=0.383, p<.001), social support(r=0.239, p<0.01), subjective health condition(r=0.226, p<0.01), and major satisfaction(r=0.287, p<0.01). When interpersonal ability and social support were high, subjective health condition was good, and major satisfaction was high, the clinical practice satisfaction was also high. Conclusions: Based on the results, it would be necessary to develop operational reinforcing social support and interpersonal ability of dental hygiene students, and also to make efforts to increase the clinical practice satisfaction of dental hygiene students by establishing measures to increase their major satisfaction.

• 대한지구과학교육학회지
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• 제11권3호
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• pp.158-171
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• 2018

이 연구의 목적은 한국지질자원연구원 내 국제지질자 원인재개발센터의 지질과학 교육프로그램을 중심으로 중학생들의 인지적 발달수준에 따른 지질과학에 대한 태도와 교육만족도를 알아보고, 이들 사이에 어떠한 상관관계가 나타나는지 알아보는 데 있다. 연구대상은 2018년 국제지질자원인재개발센터에서 실시한 지질과학 교육프로그램에 참여한 중학생 282명 중 무선 표집 방법에 의한 139명이다. 따라서 연구결과는 다음과 같다. 첫째, 구체적 조작 단계는 44%, 과도기는 32%, 형식적 조작 단계는 24%로, 76%의 중학생들의 인지적 발달 수준은 형식적 수준에 도달하지 못하는 결과를 나타내었다. 또한 지질과학에 대한 태도는 통계적으로 유의미한 차이를 나타내었으며, 하위영역으로는 '지질 관련 과학수업 Geology-related science class', '교외 지질과학 Suburban geological science class', '지질과학과 기술에 대한인식 Recognition of geological science and technology'에서 통계적으로 유의미한 결과 값을 나타내었다. 둘째, 교육만족도는 인지적 발달수준에 따라 통계적으로 유의미한 차이는 없었다. 즉, 모든 인지적 수준의 연구 참여자들이 국제지질자원인재개발센터에서 진행하는 지질과학 교육프로그램에 대해서 높은 만족도를 나타내었다. 셋째, 교육만족도와 지질 과학에 대한 태도 사이의 상관관계는 통계적으로 의미 있는 정적 상관관계를 나타내었다. 따라서 학습 행동체계에 있어 국제지질자원인재개발센터의 교육 훈련에 참여한 연구 참여자들이 교육만족감을 높게 가질수록 지질 과학에 대한 태도도 긍정적으로 나타날 수 있다.

• 한국콘텐츠학회논문지
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• 제18권2호
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• pp.626-641
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• 2018

최근 들어 직무순환은 조직 구성원에 다양한 직무경험과 잠재된 능력 개발의 기회를 제공함으로써 개인 및 조직의 경쟁력을 향상시키는 기업 경영의 핵심적인 인적자원관리 전략으로 고려되고 있다. 따라서 본 연구는 공기업 조직구성원의 직무순환 인식이 조직유효성에 미치는 영향을 실증적으로 검증하고자, 문헌연구를 토대로 직무순환 인식의 차원(운영절차, 개인발전, 경력관리)과 조직유효성의 차원(직무만족, 조직몰입, 조직충성도)을 검토하고, 구조적 관계를 실증적으로 분석하였다. 연구결과, 첫째, 직무순환 인식으로서 운영절차는 직무만족에 긍정적인 영향을 미치며, 운영절차와 경력관리는 조직몰입에 긍정적인 영향을 미치는 것으로 나타났다. 둘째, 직무만족은 조직몰입에 긍정적인 영향을 미치는 것으로 나타났다. 셋째, 직무만족과 조직몰입은 조직충성도에 긍정적인 영향을 미치는 것으로 나타났다. 본 연구를 통하여 공기업의 조직유효성 향상을 위한 직무순환 인식의 중요성을 확인하고, 이를 통해 공기업의 개인 및 조직 경쟁력 제고를 위한 실무적 시사점을 제시하였다는 점을 본 연구의 의의라 할 수 있다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제16권10호
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• pp.3313-3332
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• 2022

This study is an investigation into the factors affecting patient dissatisfaction among Saudi hospitals. The selected factors considered for analysis are security of information sharing, operational practices, disruptive technologies, and the ease of use of EHR patient information management systems. From the literature review section, it was clear that hardly any other studies have embraced these concepts in one as was intended by this study. The theories that the study heavily draws from are the service dominant logic and the feature integration theory. The study surveyed 350 respondents from three large major hospitals in three different metropolitan cities in the Kingdom of Saudi Arabia. This sample came from members of the three hospitals that were willing to participate in the study. The number 350 represents those that successfully completed the online questionnaire or the limited physical questionnaires in time. The study employed the structural equation modelling technique to analyze the associations. Findings suggested that security of information sharing had a significant direct effect on patient satisfaction. Operational practice positively mediated the effect of security of information sharing on patient dissatisfaction. However, ease of use failed to significant impact this association. The study concluded that to improve patient satisfaction, Saudi hospitals must work on their systems to reinforce them against the active threats on the privacy of patients' data by leveraging disruptive technology. They should also improve their operational practices by embracing quality management techniques relevant to the healthcare sector.

• 한국지역사회생활과학회지
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• 제15권3호
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• pp.3-14
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• 2004

This study examined how product characteristics and system characteristics have affected user's economic, psychological and operating satisfaction and intention of repurchase in Internet shopping malls. The results of the study were as follows: First, it showed that product characteristics and user satisfaction have significant differences; the ability to recognize economic and psychological user satisfaction differs according to the characteristics of the product. It also showed that the degree of psychological and operating user satisfaction varies according to the convenience of order and payment as well as the convenience of the system and customer service. Second, it was found that economic, psychological and operational user satisfaction had an effect on customer's intention to repurchase. This study, focusing on particular variants of on-line shopping, found that characteristics of product and system had a great impact on user satisfaction and intention to repurchase. For the firms who run internet shopping malls, therefore more attention should be directed to the convenience of products and system problems in their services since it is so easy for customers to move to another shopping site with a simple click. The result of such an investigation may lead customers to repurchase by increasing their satisfaction with the shopping services.

• 디지털융복합연구
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• 제7권3호
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• pp.123-135
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• 2009

The considerable progress of IT industry has changed the industrial structure and lifestyle of our society. One of the remarkable fields of IT industry is online game industry. It showed rapid growth for the past decade. But in recent years online game industry faced with the limit of its growth for a number of reasons. To overcome such situation, online game companies should improve functions of game and analyze their customer's needs for sustainable growth through increasing customer satisfaction and loyalty. The purpose of the study is to investigate and evaluate the factors of online game service quality and the relation of customer satisfaction and loyalty. SPSS 14.0 and AMOS 7.0 are used for experimental research. Through reliability and validity test, service quality factors influencing the customer satisfaction are appeared to be 5 latent variables(reliability, responsiveness, assurance, empathy, tangibles). In addition, by structural equation model and covariance structural model, the result showed that empathy is the most influenced factor to customer satisfaction and customer satisfaction has positive effect on customer loyalty. The results of this research have important implications for explaining an mechanism for service quality of online game, customer satisfaction and loyalty and they might provide operational guidelines to the online game service company.

• 한국산학기술학회논문지
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• 제21권4호
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• pp.190-200
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• 2020

본 연구는 2018년 정부의 추경사업으로 시행된 이공계 중심 청년 일자리 창출과제인 '청년TLO 육성사업'의 효과성을 검증하는 데 목적이 있다. 선행연구를 통하여 사업 만족도와 취·창업 성과에 영향을 미치는 5가지 요인의 인과 모형을 도출하였다. 실증연구를 위하여 사업을 실행하고 있는 전국 66개 대학의 산학협력단을 통해 청년TLO를 대상으로 설문지를 배포하여 2,363개를 수집하였다. SPSS 23.0 통계패키지를 이용하여 모형의 실증분석을 실시하였다. 분석결과, 사업 만족도에 영향을 미치는 요인으로 선정한 1) 모집·선발, 2) 교육 지원, 3) 근로조건, 4) 사업 관리, 5) 활동 지원의 5개 변수 모두 유의한 변수로 나타났고 사업 만족도는 취·창업 성과에 미치는 변수임을 확인했다. 본 연구는 청년 TLO의 성과분석을 위한 광범위한 최초의 실증연구이며 연구자의 독립변수 모두가 사업 만족도에 영향을 미치는 인자임을 확인했다. 실무적인 시사점으로 사업 운영요소의 향상은 사업 만족도를 향상시키고, 이는 정부의 목표인 청년의 취·창업 성과 제고를 위해 필요한 요소임을 추정할 수 있다. 하지만 본 연구의 한계점으로는 취·창업 성과 지표로 객관적 지표가 아닌 주관적 취·창업 인지도 조사이기에 모형의 해석에 유의할 필요가 있다고 판단된다.

• 품질경영학회지
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• 제46권3호
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• pp.397-410
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• 2018

Purpose: A main aims to classify quality attributes for quality assurance activities of military supplies by company size, and to derive the necessity for business improvement by company size to improve customer satisfaction through customer satisfaction coeffiecient and PCSI Index. Methods: Through a survey of defense and general businesses located in Busan and South Gyeongsang Province, the quality of service elements are classified and the client satisfaction factor and PCSI is calculated for the quality assurance activities. Results: Determine the current level of customer satisfaction with the quality of the Defence quality assurance service and present operational factors that need improvement by size of the company. Conclusion: The attractive quality of service factors for quality assurance work were in common and different and the need for improvement was identified based on differences in PCSI Index by Company size.