• Title/Summary/Keyword: online service

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A Study on the Influence of Education Service Quality of Online Dance Education on User Satisfaction, Intention to Continue Use, and Intention to Continue Study (온라인 무용교육의 교육서비스품질이 사용자만족, 지속사용의도, 학업지속의도에 미치는 영향 연구)

  • Kim, Gyu-Jin;Na, Yun-Bin
    • Journal of Digital Convergence
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    • v.19 no.1
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    • pp.401-410
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    • 2021
  • Since the outbreak of Corona 19, Universities and Lifelong Education Center's arts and sports classes are mainly conducted online. Unfortunately, even in dance where practical practice through face-to-face classes is important, the satisfaction of students is falling because of the limitations of online education. Therefore, it is necessary to measure the quality of education service they feel. In addition, since their academic departure is increasing, we intend to comprehensively study user satisfaction, continuous use intention, and academic continuity intention related to online education. This study confirmed the causal relationship between these 4 variables through exploratory factor analysis, reliability analysis, model fit and validity verification, and path analysis. As a result of the study, 3 out of 6 hypotheses were adopted, and the of education service quality had a positive effect on satisfaction and use in online dance education. But there was also a limit that did not affect the intention to continue the study. In order to solve fundamental problems such as academic departure, follow-up studies taking into account more diverse social variables are needed.

A Study on the Copyright Protection Liability of Online Service Provider and Filtering Measure (온라인서비스제공자(OSP)의 저작권보호 책임과 필터링)

  • Oh, Yeong-Woo;Jang, Gye-Hyun;Kwon, Hun-Yeong;Lim, Jong-In
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.20 no.6
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    • pp.97-109
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    • 2010
  • Although the primary liability for online copyright infringement may fall on the individual who illegally copies, transfers, and/or distributes the copyrighted content, the issue of indirect liability for Online Service Providers (OSPS) that provide a channel for the distribution of illegal content has recently come under the spotlight. Currently, in an effort to avoid liability for indirect copyright infringement and improve their reputation, most OSPs have voluntarily applied filtering technology. Under the Copyright Act of Korea, special types of OSPS including P2P and Web-based Hard Drive (WebHard) are required to incorporate filtering technology, and may be charged with penalties if found without one. However, despite the clear need for filtering mechanisms, several arguments have been set forth that question the efficacy and appropriateness of the system. As such, this paper discusses the liability theory adopted in the US. -a leader in internet technology development-and analyzes the scope of liability and filtering related regulations in our copyright law. In addition, this paper considers the current applications of filtering as well as limits of the applied filtering technology in OSPS today. Finally, we make four suggestions to improve filtering in Korea, addressing issues such as clarifying the limits and responsibilities of OSPS, searching for cooperative solutions between copyright holders and OSPS, standardizing the filtering technology to enable compatibility among different filtering techniques, and others.

The Impact of Service Quality Signals on the Success of Online Food Delivery Services on O2O Platforms (O2O 플랫폼 내 서비스 품질 신호가 온라인 음식 배달 서비스 성공에 미치는 영향)

  • Mingi Song;Seunghun Lee;Gunwoong Lee
    • Information Systems Review
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    • v.24 no.3
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    • pp.43-68
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    • 2022
  • With the growing demand for online food delivery (OFD) services via Online to Offline (O2O) platforms, it is required for academic researchers to identify the success factors of OFD businesses. In line with this, this research examines the impact of the core service attributes of a restaurant (hygiene, interactivity, trust,and popularity) on business success in the OFD platform context from the perspective of information asymmetry. Furthermore, the moderating effects of hygiene factor between the core service attributes and the success of restaurants are evaluated. We utilize 1,146 restaurants registered on the largest OFD platform in Korea. The results of this study demonstrate that hygiene (certification), trust (franchise), popularity (favorite) factors have positive impacts on the success of OFD businesses. Moreover, we find that franchise restaurants with high response rates to customer reviews and inquiries achieve higher sales when they have hygiene certifications than those without the certification do. The key findings bear significant contributions to prior literature by empirically substantiating the pivotal role of service quality signals in fostering restaurant success on the OFD platforms. In addition, this study provides business implications for restaurants in O2O platform.

Online searching education and training : present situation, problems and recommendations (온라인탐색 교육의 실태와 문제점 및 개선방안)

  • 장혜란
    • Journal of Korean Library and Information Science Society
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    • v.28
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    • pp.263-286
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    • 1998
  • To investigate how the online searching was taught in the departments of Library and Information Science, a survey was done to the professors teaching information retrieval course. Questionnaires were mailed to 32 professors and 26 returned. Information retrieval course, one of the central course attended by almost all of the students, covers online searching in depth. Lecture, hard-on practice, and homework were three favored methods of teaching. Among the 22 topics to be covered in online teaching, respondents showed substantially higher consensus except for sections of information technology and service management. However, respondents showed big differences in hours of hand-on practice and the systems used. Free databases through Internet used dominantly. The chronic problem of terminal and communication is solved by using campus-wide facilities. But the problem of teaching assistance is serious. Based on the results, recommendations to improve online searching education are provided.

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A Research on the Use of DID Using a Private Blockchain (프라이빗 블록체인을 사용한 DID 활용 연구)

  • Park, Jong-Gyu;Kwon, Seong-Geun;Kwon, Ki-Ryong;Lee, Suk-Hwan
    • Journal of Korea Multimedia Society
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    • v.24 no.6
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    • pp.760-767
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    • 2021
  • The identity verification is one of the most important technologies in online services. Many services in society are provided online, and the service is provided after confirming the user's identity. Users can do a lot of things online, but they also have side effects. Online digital information is easily manipulated and it is difficult to verify its authenticity, causing social confusion. Accordingly, there has been a movement for individuals to directly manage their identity information using DID. In this paper, we propose a system that can authenticate identity by directly adding own personal information and issuing an identifier using DID technology based on a private blockchain. Then, to verify the proposed system, the scenario is executed and verified.

Relative Importance of Consumers' Quality Selection Factors for Fresh Food through Online Purchase (온라인에서 신선식품 구매 시 소비자 품질 선택요인의 상대적 중요도)

  • Lee, Jung Seung
    • Journal of Information Technology Applications and Management
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    • v.28 no.2
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    • pp.35-41
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    • 2021
  • This study sought to find importance factors for the quality of Mongolian consumers' evaluation for fresh food through online purchase. To compare the priorities of factors determining the choice of service quality of online purchase for fresh food, this study used a decision model using the appropriate Analytic Hierarchy Process (AHP). Through a prior study, the main factors of quality were classified as delivery quality, product quality, marketing, and system quality, respectively According to the results of AHP the quality of deliver information and deliver duration time under delivery quality are the main factor, followed by hygiene and freshness of product quality were the next highest. When consumers purchase fresh food through an online market. they considered deliver information, delivery duration time, hygiene, freshness, and deliver cost as important factors.

Comparative Analysis of Online Real-time Lecture and On-demand Contents Lecture under the COVID-19 Situation in Korea

  • Nam, Sangzo
    • Journal of Advanced Information Technology and Convergence
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    • v.10 no.2
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    • pp.177-197
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    • 2020
  • Colleges have been forced to take non-face-to-face classes this year due to the COVID-19, and the situation is expected to continue unless the development of treatments and vaccines is carried out as soon as possible. In the situation where non-face-to-face classes are required under compulsion, two methodologies have been suggested as most representative alternatives to face-to-face classes: online real-time classes and on-demand contents classes. The purpose of this study is to compare the perceived convenience, self-fidelity, and preference of students between online real-time and on-demand contents classes by gender, school year grade, mostly using class media, and number of courses taken. Comparative results between online real-time and on-demand contents classes were statistically analyzed by surveying students at a university.

Análisis Pragmático y Lingüístico de los Comentarios en la Prensa Digital

  • Choi, Hong-Joo
    • Iberoamérica
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    • v.16 no.2
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    • pp.151-188
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    • 2014
  • This work aims to describe pragmatic strategies and linguistic features of replies that occur in the comment section of online newspapers. The dominant media in this digital age is the Internet and its rapid development and expansion of use have contributed not only to the change of the form of production of journalistic texts, but also to the consumption of those texts. In the past, the news was transmitted in a unidirectional way but now readers of online newspapers do not remain passively reading the articles. They actively participate in the exchange of opinions with other readers. The individual consumption of journalistic texts has become a collective and social act. The purpose of the study is to investigate the communication intention of the users of comment sections and analyze the linguistic formulation of replies. We attempt to discover specific aspects of replies and responses for online newspaper articles, considering them as an independent type of Computer Mediated Communication (Internet Mediated Communication). Observing language attitudes appearing in the electronic environment and discovering the characteristics of the Spanish language on the Internet will allow us to contribute to understand the theoretical aspects related to the CMO better.

Students' Experience in Using Twitter for Online Learning: Social-Affective and Cognitive Perspectives

  • CHOI, Hyungshin;KWON, Soungyoun
    • Educational Technology International
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    • v.13 no.1
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    • pp.175-205
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    • 2012
  • The current study investigated whether SNS such as Twitter can be an assisting tool to compensate the limitations of online learning from social-affective and cognitive perspectives. Such limitations include low level of motivation to participate, feeling of isolation, rare exchanges of ideas and feedback from peers or instructors. This paper reports findings from a research study on the use of Twitter in online learning in Higher Education. Survey and subsequent interviews were conducted to examine students' perceptions about the cognitive and social-affective aspects of their participation in Twitter activities. Some of the challenges and potentials in integrating Twitter into online course are also addressed. It can be concluded that Twitter contributes not only to building close relationships among peers and instructors but also to opening a communication channel that can extend cognitive potentials.

A Study on the factors affecting Purchasing Intentions of Internet Shopping Mall (인터넷 쇼핑몰의 구매 의도에 미치는 영향요인)

  • Gam, Hua-Jun;Kim, Dae-Ho
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.7 no.3
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    • pp.105-113
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    • 2012
  • There are many studies about the relationship between customer satisfaction and SCM, web site quality or online Word of Mouth (WOM). When a customer wants to purchase any product online, he has to watch the detail of a online shopping web by computer. So the web sits' quality can be very important for the customer to get enough information. Recently, internet shopping malls are very much prospered. To understand why these kinds of internet transactions become very popular, this study investigates a possible effect of such crucial factors as web site quality, supply chain management(or deliver service), and online Word of Mouth(WOM) of an internet shopping mall to its customer satisfaction and trust, eventually leading to purchasing product and services. This study develops a experimental research model and tests it based on 170 survey response using regression analysis.. The finding of this research implies that system quality, information quality, quick and correct, accurate delivery service, and online WOM are influential factors to the performance of online shopping mall, while design quality, cost of delivery do not affect relationship significantly.

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