• Title/Summary/Keyword: negative meaning

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Impact of the Customer Orientation and Job Satisfaction as a Result of the Consultant's Emotional Exhaustion at the Call Center (콜센터 상담원의 감정소진이 고객지향성 및 직무만족에 미치는 영향)

  • Cho, Sang-Eun;Yang, Hae-Sool
    • The Journal of the Korea Contents Association
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    • v.10 no.6
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    • pp.386-403
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    • 2010
  • This research studied the impact of the customer orientation and job satisfaction by lowering the desire of the kind for customers and the desire for fulfillment as a result of emotional exhaustion of the consultant who performs emotion labor at the call center. This research sets study model and hypothesis to verify that call center consultant's emotional exhaustion how to effect customer orientation and job satisfaction. We took questionnaires from 157 call center(financial institutes) consultant's in Seoul for the verification of the hypothesis. I show that the consultant's emotional exhaustion had negatively affected the customer orientation and job satisfaction. In this paper proposed the importance that the experience of the consultant's emotional exhaustion who is the main agent of the performance should be minimized by removing ad improving the factors to lower emotion exhaustion through lowering time pressure in the work performance reduce the consultant's emotional exhaustion, granting work autonomy and authority, and active support of relevant departments and the ongoing communication between the managers and consultant This study makes a significant meaning in that it proposed the consultant's emotional exhaustion was negative factor on the customer orientation and job satisfaction factor in operating call center worker.

Theological Reflection on the Hope Found in Suffering: Focusing on the Book of Job and the Theology of J. Moltmann (고통 속에서 발견하는 희망에 대한 신학적 성찰 : 욥기와 몰트만 신학을 중심으로)

  • Im, Min Kyun
    • The Journal of the Korea Contents Association
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    • v.20 no.9
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    • pp.638-647
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    • 2020
  • This study reflects on suffering, a theme of anthropology, from a Christian theological point of hope. It suggests that suffering is not a negative experience, rather a medium of hope that can be a positive driving force in life and an opportunity to reach personal maturity. It aims to deepen the content of anthropology regarding the meaning of suffering by discovering a new harmony within the relationship between pain and hope. The book of Job denies the theodicical concept that justifies suffering as punishment for human sins and opens a new horizon of understanding the suffering as a space of hope, where men can experience the Love of God in the relationship with God. In his theology of suffering, Moltmann broadens and deepens the horizon of understanding as the book of Job discovered. First, he interprets the history in the hope of an eschatological future when the resurrected Jesus Christ will bring the final victory over evil and suffering. Then he invites men to proactively resist the absurdity and suffering revealed through this interpretation. Second, Moltmann reflects on the problem of suffering in the concept of the Trinity of God who endures active suffering with love for men shown in the crucifixion of Jesus Christ. He offers another hope that enables men to overcome the suffering in God's love. Therefore, the Christian faith can confess that we can hope in suffering.

The mediating effect of self-concealment on the relationship between self-critical perfectionism and disordered eating behavior (자기 비판적 완벽주의와 이상섭식행동간의 관계에서 자기은폐의 매개효과)

  • Kim, Ju-Young;Shin, Hee-Cheon;Kim, Eun-Ha
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.4
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    • pp.505-516
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    • 2018
  • The purpose of the present study was to examine the mediating effect of self-concealment on the relationship between self-critical perfectionism and disordered eating behavior. Toward this aim, 348 participants responded to the measures of self-critical perfectionism, self-concealment and disordered eating behavior. Correlation analysis revealed that self-critical perfectionism was positively correlated with self-concealment and disordered eating behavior. In addition, self-concealment was positively correlated with disordered eating behavior. Structural equations analysis found that the relationship between self-critical perfectionism and disordered eating behavior had a significant partial mediating effect on self-concealment, meaning that self-critical perfectionism increased disordered eating behavior through high levels of self-concealment. This finding suggests that individuals who place high standards on themselves, and feature fear of negative evaluation from others, are at greater risk for disordered eating behavior. Based on this finding, we discussed suggestions for future research and clinical implications.

Memorial Design for Relocation Site of Steam Locomotive in Jangdan Station on Kyong-Eui Railway (경의선 장단역 증기기관차 이전지 기념공간 설계)

  • Park, No-Chun;An, Seung-Hong
    • Journal of the Korean Institute of Landscape Architecture
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    • v.40 no.4
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    • pp.51-61
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    • 2012
  • Kyong-Eui Railway used to be one of the major cross-country railways connecting Busan and Shineuiju. Being the central axis of logistics and transportation in Korea, it also signifies a symbolic meaning of the people's desire for the unification of divided Korean peninsula. A steam locomotive that had stopped in Jangdan Station was bombed out during the Korean War. The locomotive has been neglected and covered with rust in DMZ over a half century, and now is becoming a historic reminder of divided Korea. The initial design approach was based on the three main perspectives of the relocation plan of the steam locomotive in Jangdan Station which is designated as the registered cultural asset no. 78: historical significance, role of a monumental space, and influence on and from the local culture and tourism. Three design subjects were especially highlighted which would represent the identity of the cultural asset, the stream locomotive. First, a vertical watching deck was installed to provide various view points toward the locomotive while ensuring the security of visitors as well as the cultural asset. Second, the Dokgae bride area has good design potentials being on the railway. However, the site is too narrow. Thus, a new ramp and a stairway were placed responding to the existing topography so that the pedestrian environment could be secured last, to respect the local context where the locomotive was originally located, mulberry trees in the locomotive were transplanted as well. Flowering plants were planted around the display area for better ventilation to minimize the negative impact on the locomotive.

The Cases of International Standardization of Sea Names and Their Implications for Justifying the Name East Sea (바다 이름의 국제적 표준화 사례와 동해 표기 정당화에의 시사점)

  • Choo, Sung-Jae
    • Journal of the Korean Geographical Society
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    • v.42 no.5
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    • pp.745-760
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    • 2007
  • This study aims to categorize and analyze internationally standardized sea names based on their origins. Especially noting the cases of sea names using country names and dual naming of seas, it draws some implications for complementing logics for restoring the name East Sea. Of the 110 names for 98 bodies of water listed in the book titled Limits of Oceans and Seas, the most prevalent cases are named after adjacent geographical features; followed by commemorative names after persons, directions, and characteristics of seas. These international practices of naming seas are contrary to Japan's argument for the principle of using the name of archipelago or peninsula. There are several cases of using a single name of country in naming a sea bordering more than two countries, with no serious disputes. This implies that a specific focus should be given to peculiar situation that the name East Sea contains, rather than the negative side of using single country name. In order to strengthen the logic for justifying dual naming, it is suggested, an appropriate reference should be made to the three newly adopted cases of dual names, in the respects of the history of the surrounding region and the names, people's perception, power structure of the relevant countries, and the process of the standardization of dual names. In order to endow East Sea with the meaning of the east of the Eurasian continent, westerners' perception on the Far East should be elaborated in more detail.

Mothers' Experience of Treatment Services for Attention Deficit Hyperactivity Disorder (ADHD 아동을 둔 어머니들의 ADHD 치료 및 서비스 경험에 관한 연구)

  • Choi, Mal Ok
    • Korean Journal of Social Welfare
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    • v.68 no.2
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    • pp.161-184
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    • 2016
  • The purpose of this study was to explore the perceptions in treatments and experiences of attention-deficit hyperactivity disorders (ADHD) for mothers parenting a child with ADHD. Using Giorgi's 4 stages, this study investigated the meaning of ADHD treatments for mothers. Data were collected from December 2014 to February 2015 for 3 months with a sample of 13 mothers of children with ADHD via in-depth interviews. Collected data was analyzed using an interpretative phenomenological approach. Dominant issues identified were: I (mother) need to be changed for my child; Through mothers' experiences of lack of self-determination about a child with ADHD, they realized ignorance, chaos, and anxiety. While they experience multiple negative feeling, there is a positive change with unresolved issues. The findings highlight the correct awareness of ADHD and incorporated therapies for mothers and children with ADHD to improve treatment retention. Also, specialized services would be developed for mothers to promote their positive attitude to life, which is vital to cultivating the correct self-awareness.

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Examining the effects of project manager's authentic leadership on field staffs' intention to leave and mediating roles of field staffs' perceived organizational support (건설현장 소장의 진성리더십이 현장직원의 이직의도에 미치는 영향 - 조직후원인식의 매개효과 -)

  • Youn, Inn-Han;Chang, Young-Chul
    • Management & Information Systems Review
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    • v.34 no.2
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    • pp.1-20
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    • 2015
  • The purpose of this study is to examine the direct effect of project manager's authentic leadership on field staffs' intention to leave, and a mediating role of field staffs' perceived organizational support as a moderator. We collected data from 630 field staffs in the 75 different construction sites. The results of this study are as flows. First, the project manager's authentic leadership has positive impact on field staffs' perceived organizational support. Second, the project manager's authentic leadership has no significant impact on field staffs' intention to leave. Third, the field staffs' perceived organizational support has negative impact on field staffs' intention to leave. Finally, field staffs' perceived organizational support has perfectly mediated effects on the relationship between project manager's authentic leadership and field staffs' intention to leave. In conclusion, project manager's authentic leadership has significantly influenced field staffs' perceived organizational support, which also has significantly influenced field staffs' intention to leave. Especially, because of the rare studies on project manager's leadership this study has an important meaning.

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Place Assimilation in OT

  • Lee, Sechang
    • Proceedings of the KSPS conference
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    • 1996.10a
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    • pp.109-116
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    • 1996
  • In this paper, I would like to explore the possibility that the nature of place assimilation can be captured in terms of the OCP within the Optimality Theory (Mccarthy & Prince 1999. 1995; Prince & Smolensky 1993). In derivational models, each assimilatory process would be expressed through a different autosegmental rule. However, what any such model misses is a clear generalization that all of those processes have the effect of avoiding a configuration in which two consonantal place nodes are adjacent across a syllable boundary, as illustrated in (1):(equation omitted) In a derivational model, it is a coincidence that across languages there are changes that have the result of modifying a structure of the form (1a) into the other structure that does not have adjacent consonantal place nodes (1b). OT allows us to express this effect through a constraint given in (2) that forbids adjacent place nodes: (2) OCP(PL): Adjacent place nodes are prohibited. At this point, then, a question arises as to how consonantal and vocalic place nodes are formally distinguished in the output for the purpose of applying the OCP(PL). Besides, the OCP(PL) would affect equally complex onsets and codas as well as coda-onset clusters in languages that have them such as English. To remedy this problem, following Mccarthy (1994), I assume that the canonical markedness constraint is a prohibition defined over no more than two segments, $\alpha$ and $\beta$: that is, $^{*}\{{\alpha, {\;}{\beta{\}$ with appropriate conditions imposed on $\alpha$ and $\beta$. I propose the OCP(PL) again in the following format (3) OCP(PL) (table omitted) $\alpha$ and $\beta$ are the target and the trigger of place assimilation, respectively. The '*' is a reminder that, in this format, constraints specify negative targets or prohibited configurations. Any structure matching the specifications is in violation of this constraint. Now, in correspondence terms, the meaning of the OCP(PL) is this: the constraint is violated if a consonantal place $\alpha$ is immediately followed by a consonantal place $\bebt$ in surface. One advantage of this format is that the OCP(PL) would also be invoked in dealing with place assimilation within complex coda (e.g., sink [si(equation omitted)k]): we can make the constraint scan the consonantal clusters only, excluding any intervening vowels. Finally, the onset clusters typically do not undergo place assimilation. I propose that the onsets be protected by certain constraint which ensures that the coda, not the onset loses the place feature.

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The Humanistic Educational Implications of the Motif of Poverty in the Picture Books of Korean Fairy Tales (전래동화 그림책에 나타난 가난 모티프의 인성 교육적 함의)

  • Lee, Ran;Hyun, Eunja;Lee, Hyunjung
    • The Journal of the Korea Contents Association
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    • v.16 no.1
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    • pp.179-189
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    • 2016
  • The aim of this study was to find out the possibilities of humanistic education through text analysis of the picture books of Korean fairy tales dealing with poverty and to discuss the educational implications. For this, the two researchers drew the literal roles of poverty and property in the common narrative structure of seven subject books and discussed the humanistic educational implications. The results are as follows. Firstly, the poverty of a main character was related to good personalities rather than negative personalities such as indolent disposition and formed affirmative values. Secondly, divine existence or animal helpers offered property to the good man in a unrealistic manner so that it emphasized the meaning of reward on their good nature. Thirdly, the bad character of wicked men following the good men was focussed on and their greed for property was the evidence of their wickedness. Most of them were punished because of the wicked motive so that it apparently highlighted the lesson of the good triumphing over the evil by the binary opposition structure. Fourthly, all the fairy tales made the characters treated based on the each personality: punishment or reward. However, the reward was usually property so that the property itself was depicted as a kind of blessings. Based on those findings, some humanistic educational implications were discussed.

Effect on Influence the Attitude of Death of the Old Ages for Afterlife View and Death Preparation and Spiritual Wellbeing (영적 안녕감과 죽음 준비도 그리고 내세관이 죽음의 태도에 미치는 영향)

  • Kim, Hye Suk
    • The Journal of the Korea Contents Association
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    • v.16 no.7
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    • pp.492-503
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    • 2016
  • The aim of this study was to evaluate the effect of spiritual wellbeing year to prepare for death, and attitudes afterlife view. In addition, the purpose of this study is to form a correct attitude toward the death to develop the practical skills and interventions to alleviate death anxiety, to live the life of a satisfactory old age. Main results are as follows First, a sense of spiritual well prepared even death afterlife view and the analysis of the impact on attitudes toward death significantly (P<.001) showed that differences appeared unaffected. Second, afterlife view death readiness and spiritual wellbeing is a result of analyzing the relative importance of the impact of differences in attitudes toward death (P<.001) in that there is a statistically significant effect relationship in 99.9% confidence level It appeared. That death is also ready, exerts an influence on the sense of spiritual well the attitude of the order of death, afterlife view appeared as a variable that does not significantly affected if the other two variables influence. Third, after the death that included demographic variables readiness, afterlife view and spiritual wellbeing is having an economic level differences only result of analyzing the impact (p<.05) in a statistically significant negative effect on attitudes to death It appeared. So that the death readiness, spiritual well influenced to relieve the sense of death anxiety as a part of influencing the quality of life of the elderly it was identified in this study. Thus the meaning of the present study is meant I was able to verify that it can solve the anxiety about the death positively.