• 동아시아식생활학회지
• /
• 제17권5호
• /
• pp.753-763
• /
• 2007

While the cognitive aspects of customer behavior have been a main subject of research, some researchers are now focusing on the emotional aspects. The influence of emotion on attitude and judgement has been accepted by many researchers, and most studies regarding emotion have focused on physical surroundings and emotional responses, based on Mehrabian & Russell's 1974 model. This study aimed to expand the scope of the model by including employee service. Here we examined the structural relationships between the physical surroundings and employee service of upscale restaurants, along with emotional response, and service loyalty. Physical surroundings and employee service were used as single factors, and we composed four different emotional responses: positive, negative, positive arousal, and negative arousal. While physical surroundings had impact on 'positive emotion' and 'positive arousal', Employee service had influence on 'negative emotion', and 'negative arousal' as well as 'positive emotion'. And 'positive emotion' and 'positive arousal' influenced service loyalty. Lastly, there was also a correlation between physical surroundings and employee service.

• 공학교육연구
• /
• 제27권1호
• /
• pp.50-62
• /
• 2024

This study examined how emotion regulation strategies specifically function in the interpersonal conflict coping strategies of engineering students. For this purpose, a interpersonal conflict coping strategies and emotion regulation strategies scale was used for 548 engineering students. Multiple regression analysis was conducted. Among the emotion regulation strategies, the "return to body" strategy was related to understanding, validation, focusing, and the "stop action" strategy. In particular, the "stop action" strategy was closely related only to the "return to body" strategy. Among interpersonal conflict coping strategies, the dominating strategy used both positive emotion regulation strategies, such as high refocus on planning, and negative emotion regulation strategies, such as other-blame. Additionally, among negative conflict coping strategies, it was confirmed that both aggression and negative emotional expression, which seem to have similar attributes, share a common feature of having high difficulty in emotional clarity. However, in the case of negative emotional expression, it is characterized by a lack of putting into perspective and high other-blame. On the other hand, the agression strategy seemed to have different characteristics, such as high self-blame and low return to body. By investigating the relationship between interpersonal conflict coping strategies and specific emotion regulation strategies, this study provides implications for education and intervention on which specific emotion regulation strategies need to be cultivated for engineering students to improve their interpersonal conflict resolution capabilities.

• 기본간호학회지
• /
• 제18권2호
• /
• pp.258-266
• /
• 2011

Purpose: The purpose of this study was to examine the relationships among negative emotion, emotion suppression, job satisfaction and organizational commitment in Hospital Nurses. Method: The participants were 155 registered nurses working in 1 hospital in Seoul. Data were obtained by self-report questionnaires. Data were collected from October 1 through October 9, 2010. Data were analyzed using frequency and percentage, t-test, ANOVA and Scheffe's test and stepwise multiple regression. Result: The influencing factors for organizational commitment of hospital nurses were job satisfaction, position, total clinical career, and negative emotion. These variables explained 56.6% of the variance of the organizational commitment. Conclusion: These results indicate that improving job satisfaction is the best way to enhance nurses' organizational commitment and thus, a need to improve the job satisfaction of hospital nurses.

• 아동학회지
• /
• 제30권1호
• /
• pp.43-57
• /
• 2009

This study examined relationships between caregivers' attachment, young children's emotion regulation, and aggression. Subjects were 110 institutionalized and 105 home-reared children (M=3.8 and 4.2 years, respectively). Data were collected from children's caregivers via questionnaires and analyzed by ANOVA, correlations, and hierarchical regressions. Results showed that (1) caregivers' attachment and the emotion regulation and aggression of institutionalized children were significantly different from those of home-reared children; (2) caregiver's attachment was positively related to emotion regulation for both institutionalized and home-reared children; (3) for institutional children, negative relationships between attachment and aggression was found for girls; negative relationships between emotion regulation and aggression was found for boys. These findings underscore negative effects of institutionalized care on children's socio-emotional behaviors.

• Child Studies in Asia-Pacific Contexts
• /
• 제4권2호
• /
• pp.109-126
• /
• 2014

The purpose of this study was to investigate Chinese parents' reaction to their children's negative emotions and how these reactions relate to their children's understanding of emotions. Forty-two Chinese children (aged 4) and their parents participated in this study. Coping with Children's Negative Emotion Scale was given to parents to assess their reaction to their children's negative emotions. Children's emotional understanding was assessed using the modified emotional false-belief task and mixed emotion task. The results showed that Chinese parents gave supportive reactions more than non-supportive reactions to their children, and no difference in sex was found. The percentages of correct answers to false-belief task and mixed emotion task were low with no gender difference in both tasks. When age and sex of children were controlled, only fathers' supportive reactions to children's negative emotions significantly explained the variances in the level of children's understanding of emotions in both tasks. That is, children whose fathers showed greater supportive reactions to their negative emotions performed better at both tasks. It was concluded that fathers' supportive reactions to their children's negative emotions are very influential for emotional understanding among 4-year-old children in China.

• 한국심리학회지 : 코칭
• /
• 제7권1호
• /
• pp.1-31
• /
• 2023

본 연구의 목적은 직장인의 정서인식이 부정적 피드백 수용의 관계에서 적응적 인지적 정서조절의 매개효과와 부하가 지각한 상사 정서조절의 조절효과를 검증하는 것이다. 이를 위해 국내의 다양한 기업에 종사하고 있는 비관리자 직장인 대상으로 설문조사를 실시하였고, 총 273명의 응답을 분석하였다. 측정도구의 신뢰도와 타당도를 검증하기 위해 AMOS 22로 확인적 요인분석을 실시하였고, 가설검증을 위해 SPSS Process Macro를 활용하여 매개효과와 조절효과를 살펴보았다. 본 연구의 결과를 요약하면 다음과 같다. 첫째, 정서인식은 적응적 인지적 정서 조절을 매개로 하여 부정적 피드백 수용에 간접적으로 영향을 미친다. 둘째, 상사의 정서조절은 정서인식과 부정적 피드백 수용의 관계를 조절한다. 구체적으로 상사의 정서조절이 낮을 때 정서인식과 부정적 피드백 수용 관계가 더 강해지는 것을 확인하였다. 연구결과를 바탕으로 직장인이 자신과 타인의 정서에 대한 인식 수준과 적응적 인지적 정서조절, 그리고 부정적 피드백을 받아들이는 심리적 과정을 확인하고, 부정적 피드백을 긍정적으로 수용하는 데 있어 상사의 정서조절이 갖는 중요성을 확인하였다. 마지막으로 연구 결과를 토대로 본 연구의 학문적 의의 및 코칭에서의 시사점, 그리고 제한점과 미래 연구 과제에 대해 논의하였다.

• 아동학회지
• /
• 제36권2호
• /
• pp.17-37
• /
• 2015

The study examined the pathways from maternal reactions to children's negative emotions to children's peer relations through children's empathy and emotional regulation. The participants in this study comprised 463 elementary school 4th-6th graders. They completed questionnaires on maternal reactions to children's negative emotions, levels of children's empathy, maladaptive emotion regulation types and skill levels of children's peer relations. Data were analyzed by means of structural equation modeling. It was found that in the case of maternal emotion coaching reactions, when done indirectly, as well as directly, had an influence on their levels of peer relations. On the other hand, in the case of over-sensitive maternal reactions, when done indirectly, but not directly, had an influence on their levels of peer relations. Therefore, these results indicate that children's empathy mediated the effects of maternal emotion coaching and over-sensitive reactions on peer relations. It also found that there are distinct pathways from maternal reaction types to children's negative emotions to peer relations through empathy and maladaptive emotion regulation types.

• 아동학회지
• /
• 제35권4호
• /
• pp.61-78
• /
• 2014

The study examined the pathways from maternal reactions to children's negative emotions to children's emotion intelligence through children's resilience by gender. The participants in this study comprised 413 elementary school 4th-6th graders (of which 214 were boys, and 199 were girls). They completed questionnaires on maternal reactions to children's negative emotions, children's resilience and levels of children's emotional intelligence. Data were analyzed by means of T-test and structural equation modeling. In the case of the male group, it was found that maternal emotion coaching, when done indirectly, but not directly, had an influence on their levels of emotional intelligence. On the other hand, in the case of the female group, it was found that emotion coaching, when done indirectly, as well as directly, had an influence on their levels of emotional intelligence. Therefore, these results indicate that children's resilience mediated the effects of maternal emotion coaching on emotional intelligence. It also found that there are distinct pathways from maternal reactions to children's negative emotions to emotion intelligence through resilience by gender.

• 산경연구논집
• /
• 제13권11호
• /
• pp.47-64
• /
• 2022

Purpose: This study's goal is to investigate how perceived risk of Japanese electronic product affect the negative emotion and the avoidance intentions. In addition, this is difference in the effect of perceived risk on negative emotions and avoidance intentions according to the presence or absence of substitutes. Research design, data and methodology: Perceived risks of Japan products are decided by four dimensions, they are economic risk, social risk, psychological risk and physical risk. The reach model is made by the theory of risk-avoid. We requested this survey to 5808 customers by panel and web site, received 559 replied. We used 528 questionnaires excluding unreliable data. For the analysis, smart PLS is used. Results: Psychological risk has influence on negative emotion and avoidance intension. Social risk and physical risk affected negative emotion, but did not directly affect avoidance intention. Economic risk affects avoidance intension, but it has no effect of negative emotion. The existence of Japanese products' substitute only effects the relationship of economic risk and avoidance intention. Conclusions: Korean consumers behavior their buying and using of Japan product as financial benefit and satisfaction, not only risk. It is suggested that Korean company should make and develop unique product with good price.

• 디지털융복합연구
• /
• 제14권3호
• /
• pp.269-278
• /
• 2016

본 연구는 보건계열 여대생들의 긍정정서, 부정정서 및 취업스트레스와 우울 간의 관련성을 파악하고 우울에 미치는 융복합적 영향을 분석하였다. 조사대상은 호남지역의 4개 대학에서 임의로 선정된 419명으로 하였으며, 자료수집은 2015년 3월 9일부터 4월 30일까지 자기기입식 설문지를 통해 이루어졌다. 우울은 긍정정서와 유의한 음의 상관관계를, 부정정서 및 취업스트레스와 유의한 양의 상관관계를 보였다. 위계적 다중회귀분석 결과, 자아존중감이 낮을수록, 주관적행복이 낮을수록, 절망감이 높을수록, A형행동유행이 높을수록, 성격스트레스가 높을수록 우울수준이 높았으며 이들의 설명력은 47.1%이었다. 공분산 구조분석 결과, 긍정정서, 부정정서 및 취업스트레스와 우울의 인과관계가 확인되었다. 이상의 연구결과를 볼 때, 보건계열 여대생들의 우울수준을 낮추기 위해서는 긍정정서를 높이고 부정정서 및 취업스트레스를 낮추는 노력이 필요하다.