• 한국IT서비스학회지
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• 제14권2호
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• pp.195-229
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• 2015

Service innovation is considered a new way to gain competitive advantage and enhance firm performance. However, service innovation does not always guarantee the desired outcome. The effective organization and management of well-planned service innovation practices, which are consistent with the firm's business environment, become a critical challenge for service innovation success. In addition, an increasing number of studies have focused on the role of information technology (IT) capability in service innovations. Most studies on service innovation have focused on the influences of the strategic alignment and IT capability separately. In contrast, the current study combines them by investigating the positive moderating effect of IT capability on the alignment between business strategy and service innovation strategy. Based on data collected from 183 service firms in Korea, we first explore the effect of service innovation strategies when coupled with different business strategies on better firm performance. We then investigate the moderating effect of IT capability on the relationship between strategic alignments and firm performance. Empirical evidence indicates that a synergistic effect between alignment and IT capability on firm performance exists. Firms that have aligned service innovation strategy with business strategy should consider improving their organizational IT capability to ensure substantial leverage.

• 대한통합의학회지
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• 제9권2호
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• pp.153-164
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• 2021

Purpose : This study aims to assess the impact of the emotional labor on female dental clinic employees' intention to leave, and the moderating effect of internal marketing, reducing the intention to leave and providing basic data for an effective human resources management of dental clinics. Methods : The structured self-administered questionnaires were distributed to dental hygienists, dental assistants and other employees (including administrative staff and dental coordinators, but excluding dentists) working at a dental hospital and at dental clinics in the Busan and Gyeongnam area. This study used SPSS Windows version 18.0 program (Chicago, IL, USA) to perform frequency factor, reliability, correlation, and hierarchical regression analyses were performed using SPSS. Results : First, emotional labor had a positive effect on the intention to leave. Two components of the internal marketing, communication and employee welfare system, had a significant moderating effect on the relationship between employees' emotional labor and their intention to leave, while the education/training component of the internal marketing showed no moderating effect. Conclusion : Enhancement of communication and the employee welfare system will help dental care organizations reduce their employees' emotional labor and hence employees' turnover.

• Journal of Information Technology Applications and Management
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• 제31권2호
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• pp.15-34
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• 2024

This study aims to analyze the effect of absorptive capacity on technology collaboration performance and the moderating effect of innovation intermediaries. We set absorptive capacity (potential, realized) as independent variables and technology collaboration performance (relative technology level, development period, cost savings, new product development, collaboration satisfaction) as dependent variables, with innovation intermediaries as a moderating variable. We conducted a survey of 145 ICT companies that experienced technology collaboration and analyzed the data using 101 valid responses. The results show that potential absorptive capacity has a significant effect on new product development and collaboration satisfaction, while realized absorptive capacity has a significant effect on relative technology level, cost savings, and new product development. Furthermore, innovation intermediaries have a moderating effect between realized absorptive capacity and new product development. The contribution of this study to academia and industry is that it highlights absorptive capacity as a key factor influencing technology collaboration performance. The limitations of this study include the lack of accurate measurement of absorptive capacity and innovation intermediaries, as well as a lack of control over external factors. These limitations should be addressed through more in-depth research by systematically defining and measuring them in future follow-up studies.

• 가정과삶의질연구
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• 제28권4호
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• pp.55-66
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• 2010

This study investigates the relationships amongst couple conflict, forgiveness, depression, and anxiety according to gender. This study also examined whether forgiveness has a moderating effect on the relationship among couple conflict, depression, and anxiety according to gender. The sample consisted of 263 parents of high school students. The couples reported their level in the Couple Conflict Inventory, Enright Forgiveness Inventory, Beck Depression Inventory, and Personality Assessment Inventory. The findings are as follows: 1) Anxiety only significantly differed between husband and wife. 2) Couple conflict positively related to husband and wife depression and anxiety. Forgiveness is negatively related to couple conflict, anxiety, and depression between husband and wife. 3) The moderating effects of forgiveness within couple conflict and depression only showed with the wife. 4) The moderating effect of forgiveness between couple conflict and anxiety was only displayed by the husband. The findings of this study indicate that forgiveness could function as a protective factor for couples who perceive couple conflict, depression, and anxiety. These results suggest implications for couple conflict education and couple counseling according to gender.

• 간호행정학회지
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• 제22권1호
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• pp.22-32
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• 2016

Purpose: The purpose of this study was to identify the effects of emotional labor on burnout in nurses focusing the moderating effects of social intelligence and emotional intelligence. Methods: Data were collected in March 2015 by self administered questionnaires among 392 nurses in eight hospitals located in Busan, Gyeongsangnam-do. Data were analyzed by stepwise multiple regression, hierarchical multiple regression. Results: Study results shown (a) emotional labor showed a positive correlation on burnout, while social intelligence and emotional intelligence showed a negative correlation on burnout, (b) emotional labor was the most influential variable on burnout, (c) social intelligence had a negative moderating effect the relationship between emotional labor and burnout, (d) emotional intelligence had a positive moderating effect the relationship between emotional labor and burnout. Conclusion: The result of the study indicate that emotional labor of nurses is positively correlated with burnout and emotional labor is to give the greatest effect on burnout, social intelligence and emotional intelligence had a moderating effects the relationship between emotional labor and burnout.

• 아태비즈니스연구
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• 제10권2호
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• pp.99-116
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• 2019

In this study, we examined the effects of self-efficacy and self-esteem on employment anxiety based on existing prior study and verified the moderating effect of academic stress between self-efficacy and employment anxiety, and moderating effect of academic stress between self-esteem and employment anxiety and the analysis result are as follows. The first result shows that self-efficacy and self-esteem negatively affect employment anxiety. Second, academic stress has not played a role of moderating in the relationship between self-efficacy and employment anxiety. As academic stress increases, employment anxiety increases. However, the regression analysis results confirmed that the academic stress can be an independent variable that explains employment anxiety. Finally, academic stress plays a role of moderating in the relationship between self-esteem and employment anxiety. This means that students with relatively high self-esteem are less likely to have employment anxiety than those who do not, and that increasing academic stress increases the employment anxiety of college students.

• 대한안전경영과학회지
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• 제15권4호
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• pp.365-372
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• 2013

This paper reviewed the relationship between perceived organizational justice(distributive justice, procedural justice, interactional justice) and job stress, and the moderating effect of trust(organizational trust and superior trust). Based on the responses from 176 employees, the results of multiple regression analysis appeared as follow; 1) Distributive justice and interactional justice effect negatively on job stress, but procedural justice does not effect on job stress. 2) While organizational trust and superior trust are stronger, interactional justice effect less negatively on job stress. When interactional justice is higher, job stress is lower in high trust level than in low trust level.

• 대한안전경영과학회지
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• 제19권2호
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• pp.159-171
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• 2017

This study aims to analyze the influence of psychological capital on organizational performance and to verify the moderating effect of emotional intelligence and the mediating effect of positive mood. The results of an analysis are as follows: First, the influence of psychological capital is higher in job satisfaction than in OCB. Second, the moderating effect of emotional intelligence is recognized in psychological capital and organizational performance. In particular, job satisfaction shows a higher moderating effect than OCB does. Third, no direct effect of psychological capital on OCB is recognized while an indirect effect of psychological capital on OCB through positive mood is recognized. Thus, it is judged that the results of this study would be effectively utilized as a means of motivation for growing individuals and achieving organizations'goals by emphasizing the importance of psychological capital and psychology and systematically managing psychological phenomena according to individual differences.

• Journal of Information Technology Applications and Management
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• 제29권4호
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• pp.35-49
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• 2022

Knowledge sharing occurs through voluntary interactions between human actors. In this paper, from the perspective of social interaction, the effect of transactive memory capability and social capital (bridging social capital and bonding social capital) on knowledge sharing intention was analyzed, and tenure was demonstrated as a moderating factor that can strengthen their relationship. Therefore, the results of this study are summarized as follows. First, it was verified that the transactive memory capability had a significant positive effect on the knowledge sharing intention. Second, it was found that the bridging social capital and bonding social capital held by individuals had a significant positive effect on knowledge sharing intention. Social capital is understood to form an individual's voluntary motivation for knowledge sharing. Third, it was verified that the moderating effect of tenure suggested in this study was not significant. Based on the results of this study, implications and future research directions were presented.

• 문화기술의 융합
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• 제6권1호
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• pp.43-53
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• 2020

이 연구에서 우리는 아파트 세대 내에 화재발생 시 대피요령에 따른 화재의 불안요인을 낮추며 관리사무소의 관리역량이 안전의식 및 화재대응에 미치는 영향력에 대한 조절효과를 분석하였다. 연구결과는 첫째, 아파트 거주자의 안전의식 및 관리주체의 인식이 화재대응성과에 정(+)의 영향을 미치는 것으로 나타났다. 이는 아파트 거주자의 안전의식 및 관리주체의 인식수준이 높을수록 화재대응성과도 높아짐을 알 수 있다. 둘째, 관리사무소의 관리역량 수준이 높을수록 안전의식 및 관리주체의 인식이 화재대응성과에 정(+)의 영향을 미치는 것으로 나타났다. 이러한 결과는 관리사무소장의 리더십이 높을수록 아파트 거주자의 주거만족도도 높은 경향을 보이고 거주자와의 소통하는 자세가 높을수록 화재대응성과에도 긍정적인 영향이 있음을 의미한다. 마지막으로, 관리사무소 관리역량은 아파트거주자의 안전의식 및 관리주체의 인식수준이 화재대응성과에 미치는 영향을 조절하는 효과가 있는 것으로 분석되었다. 이러한 결과는 모형의 R² 값의 변화량이 1단계보다 2단계가 증가하였고 3단계에서는 조절변수의 상호작용 항을 추가함에 따라 단계적으로 증가하였다. 따라서 조절변수인 관리사무소 관리역량은 아파트거주자의 안전의식 및 관리주체의 인식수준이 화재대응성과에 미치는 영향을 조절하는 효과가 있는 것으로 분석되었다.