• 마케팅과학연구
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• 제20권2호
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• pp.123-134
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• 2010

考虑到消费者和供应商的利益, 公司利用网络为媒介来沟通并向消费者销售产品. 这一趋势使得很多研究者和实践者都关注网上购物环境这一领域. 本文测试了网上消费者行为和具有不同快乐主义水平的网址的模型. 与以往的研究不同, 我们包括了所有三种情绪(激励, 快乐和支配)并将此运用到模型中. 本研究中, 我们假设网址的外观, 例如背景颜色, 音乐和字体在消费者最初接触到网址时均影响三种情绪(Mazaheri, Richard, and Laroche, 2011). 反之, 这些情绪会影响消费者对网址氛围的感知–网址信息量, 效率和娱乐性的感知. 这些假设与Zajonc (1980)的研究一致. 他认为情感的作用是独立于感性的和认知操作并且可以影响回应. 我们因此提出网址氛围和流量的感知影响消费者对网址和产品的态度, 网址卷入和购买意图. 另外, 我们研究网址的快乐主义水平对模型中所有关系的调节作用. 因此, 我们比较享乐网址路径系数 "高" 和 "低". 我们用39个真实的网站涵盖了12种产品类别(8种服务和4种实物产品)来测试模型. 这其中, 回复者认为20个是高享乐, 19个为低享乐. EQS6.1的结果支持整体模型: x2=1787 (df=504), CFI=.994; RMSEA=.031. 所有假设都是显著的. 另外, 多群组分析表明在高享乐和低享乐网址群组之间的几个非不变量结构路径. 这些结果支持三种情绪影响消费者对网址氛围, 流量和其他消费者行为变量的认知. 我们发现快乐极大的影响这网址态度和网址娱乐性的认知. 激励积极的影响其他两种情绪, 网址信息量的认知和网址卷入. 而且, 激励对流量的影响非常显著. 这些结果说明在支配和消费者对网址效率的认知之间有很强的相关. 支配同时和网址态度和流量相关. 另外, 结果还表明网址卷入和对产品的态度是购买意图最重要的两个因素. 网址信息量和流量也积极的影响购买意图. 多群组分析的结果支持网址快乐主义的调节作用. 与低(高)享乐网址相比, 实用(享乐)属性对其他变量的影响比高(低)享乐网址更强. 在这三种情绪中, 支配(控制感)影响在高享乐网址中更强. 快乐影响在低享乐网址中更强. 而且, 网址信息量的影响对高享乐网址更强. 另一方面, 信息效率对网址信息量认知的影响和网址卷入对产品态度的影响在低享乐网址中更强.

• 지능정보연구
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• 제17권2호
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• pp.61-75
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• 2011

시설물이나 토지, 도로, 방재 등 다방면에서 GIS의 효과성이 입증됨에 따라 최근 들어 상권이나 고객, 영업 관리 등에 GIS를 도입하여 시장분석 및 영업관리 역량을 강화하려는 민간 기업들이 증가하고 있다. 본 사례 연구에서는 날로 치열해지고 있는 통신시장의 경쟁환경 속에서 K사가 정교한 상권 및 고객 분석 역량을 확보하기 위해 GIS 영업정보 시스템을 구축 한 전 과정과 영업현장에서의 시스템 활용방안 등을 살펴보았다. 전사적으로 시스템을 오픈한 후 지사들로부터의 반응은 담당 관할구역에 대한 경쟁상황 파악 및 일/월 추세조회가 용이해 졌고, 왜곡되지 않은 실제 데이터를 제공받아 제한된 시간 내에 정확한 타겟 고객 선정이 가능해졌으며, 동별 시설분포와 같은 시설물 관련정보를 영업활동에 활용할 수 있어 매우 효과적이었다는 등이 주를 이루었다. 이와 같은 과정과 결과를 정리함으로써 향후 GIS 영업정보시스템 구축을 고려하고 있는 타 조직이나 기업들에게 의미 있는 가이드라인을 제시할 수 있기를 기대한다.

• 마케팅과학연구
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• 제18권4호
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• pp.307-331
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• 2008

The CEO and the Corporate Image is considered very important in the aspect of marketing. The fact that CEO image itself influences the company or value of the product directly and indirectly has been verified through many cases. Recently, the differentiation of products and services between companies became difficult because the disparity in technique between companies retrenched. As a result, the rate of people who decide to purchase or invest their money based on the corporate image or reputation has been increased. Also in the knowledge society like today, the talented employees are the company's customer and the company's necessity for managing those brains of marketing perspective on how to satisfy and attract the customers is being embossed. The Fashion industry is one of the most value-added industry and in those value-added businesses, the most important factor is the human resources' knowledge power. However the study of the relationships among the CEO image, the corporate image and employment brand value in fashion industry has not been carried out yet. This research considers that dynamic relationship exists among the CEO image, corporate image and employment brand value that affects a company's main goal of pursuing benefits and intends to investigate the relationships of the three concepts. The specific purposes of this study were, 1) to analyze the impact of CEO image on a corporate image, 2) to analyze the impact of corporate image on employment brand value, 3) to analyze the impact of CEO image on employment brand value, 4) to analyze whether corporate image plays a mediating role in the relationship between CEO image and employment brand value or not. A survey design with a structured questionnaire was employed for this research. A convenience sample of 398 subjects was selected from two groups, which are university students majoring in fashion and practitioners working in fashion industry. For the data analysis, descriptive statistic (i.e., frequency, percentage), factor analysis, and multiple regression analysis were used by utilizing SPSS 12.0 for Windows program. The results for this research are as follows, first, the study of the impact of CEO image (i.e., Managerial Competence, Reliability/Leadership, Personal Attractiveness) on corporate image (i.e., Product Image, Corporate Social Responsibility Image, Corporate Cultural Image) brought conclusion that the CEO image generally affected the corporate image in fashion industry. Managerial Competence and Reliability/Leadership affected Product Image, Corporate Social Responsibility Image and Corporate Cultural Image. However, while CEO's Personal Attractiveness affected Product Image and Corporate Social Responsibility Image, it did not affect Corporate Cultural Image. Second, the study of the impact of corporate image on employment brand value brought conclusion that corporate image (i.e., Product Image, Corporate Social Responsibility Image, Corporate Cultural Image) affected employment brand value. Corporate Cultural Image affected employment brand value the most and then the Corporate Social Responsibility Image and Product Image. Third, the study of the impact of CEO image on employment brand value brought conclusion that CEO image (i.e., Managerial Competence, Reliability/Leadership, Personal Attractiveness) affected the employment brand value. CEO's Reliability/Leadership affected the employment brand value the most and then CEO's Personal Attractiveness and CEO's Managerial Competence. Forth, the study examined whether corporate image plays a mediating role in relationship of CEO image and employment brand value and concluded that it does. Corporate image played a full mediating role between CEO's Managerial Competence and employment brand value while it played a partial mediating role between CEO's Reliability/Leadership and CEO's Personal Attractiveness. This study is meaningful in a sense that it examines the relationship among the CEO image, corporate image and employment brand value which has not been carried out yet in fashion industry. It will ultimately contribute to the success of a fashion company by providing useful information of establishing strategies for managing proper the CEO and the corporate image to the fashion company and operating the talented employees.

• 한국의류학회지
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• 제29권3_4호
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• pp.523-534
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• 2005

This study was to examine the factor structure of pursuing benefit and satisfaction at casual and official wear, to analyze the differences of pursuing benefit, satisfaction, and clothing purchase behavior among the consumer groups segmented by store pursuing benefits, and to provide useful information for establishment of marketing strategies. The subjects were 500 female consumers experienced in purchasing clothes at fashion outlet stores. A total of 500 questionnaires were analyzed with $X^2$-test, ANOVA, factor analysis and Duncan's multiple range test. The results were as follows: 1. Pursuing benefit and satisfaction at casual wear and official wear were composed of 5 factors. 2. Pursuing benefit and satisfaction at casual and offcial wear, and clothing purchasing behavior variables such as informants, frequency of purchase, shopping time, and average monthly expenditure on clothes were significantly different among the 3 segmented groups. Product pursuing group was shown to seek higher level of esthetic feeling, suitability for self image and body, fsshion and symbolic meaning of brand than other groups in casual and official wear and to be most satisfied at symbolic meaning of brand, social recognition, and practicality in casual wear of outlet and at suitability and social recognition in official wear of outlet. Store convenience pursuing group was shown to seek higher level of suitability for self image and body, quality, and practicality than other groups in casual and official wear and to be most satisfied at quality and practicality in casual wear of outlet and at practicality and suitability in of cial wear of outlet. Price pursuing group was shown to seek and to be most satisfied at practicality in casual and official wear of outlet.

• 대한간호학회지
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• 제30권5호
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• pp.1121-1132
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• 2000

Service quality is, unlike goods quality, an abstract and elusive term. However, quality is very important to marketers and consumers in that it has many strategic benefits in contributing to profitability of marketing activities and consumers' problem-solving activities. The main purpose of this study is 1) to explore the differences of perception between consumers and providers about nursing service quality. 2) to identify the useful tool between two tools measuring nursing service quality. To achieve these purposes of the study, the questionnaire was developed and distributed to 210 nurses who worked at seven subjected hospitals in Seoul. Also, 280 people who had a direct experience with the subjected hospital nursing services at the time of screening were involved. They were randomly selected at the seven subjected hospitals during August to September of 1998. Among them, 165 responses from nurses and 229 responses from others resulted in worthy finds. The measurement instrument for a nursing services quality evaluation was modified from the SERVQUAL model originated from Parasuraman, Zeithaml, and Berry (1988). The reliability coefficient of the scale was calculated and showed high degree of internal consistency (Cronbachs' Alpha = .9353). For data analysis, SPSS/PC was used for descriptive statistics, t-test, ANOVA and regression analysis. The results were as follows : 1) In the perception about nursing services quality, there were gap between consumers and providers. Especially the critical attributes in point of perception nursing services quality, naming satisfy, hygiene and performance factors, are very different contents. 2) In the comparison analysis of the usefulness tools it was turned out that SEVPERF model is more appropriate than SERVQUAL model. And in the analysis to identify the construct validity of the tool, it is turned out that the relationship between the constructing factors of the tool and the general satisfaction is significant.

• 산학경영연구
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• 제12권
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• pp.239-254
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• 1999

무형의 서비스상품이 거래되는 항공운송시장은 일반 제조산업과 달리 이미 1980년초부터 글로벌 시장을 형성해 오고 있는 동질적 단일경쟁시장의 특성을 지니고 있다. 특히 우리나라는 1988년 여행자유화 조치와 이후 지속된 복수 민항체제와 시장개발조치 등으로 인해 수요증가와 함께 소비자 선택의 폭이 매우 다양해 졌다. 본 연구에서는 항공여객의 서비스상품 선택시 중요한 요소로 간주되어 온 평가기준을 실증적으로 분석하였다. 분석방법으로는 최근 사회과학 연구에서 폭넓게 이용되고 있는 계층화 의사결정(AHP)기법을 이용하였으며, 실증결과 상용여객들의 항공사 선택시 우선적으로 고려되는 평가요소들이 기대했던대로 유의적인 것으로 확인되었다. 본 연구의 결과는 다음과 같이 요약된다. 첫째, 항공사 선택의 평가 상위 기준으로 스케줄 관련사항과 기내서비스가 매우 높은 평가를 받았는데 항공사는 자사의 상품구성에 있어서 이 부분을 심도있게 고려해야 할 것이다. 둘째, 하위기준 중에서는 기내승무원의 태도와 외모, 기내식, 기내음악 및 영화의 다양성 및 품질수준, 좌석확보 가능성, 항공사의 명성, 과거의 탑승경험의 순으로 중요도가 평가되었다. 셋째, 대안에 대한 평가에 있어서는 각 노선에서 모두 K항공사가 가장 높은 중요도를 기록하고 있다. 특히 스케줄 관련사항과 상용고객 우대프로그램에서 매우 높은 선호도를 가지고 있는 것으로 나타났다.

• Journal of Information Technology Applications and Management
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• 제19권2호
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• pp.79-96
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• 2012

Thanks to the growth of information technology (IT), e-commerce transactions are rapidly developing. Consumers searched and purchased for products and services through e-commerce transactions and felt excitement and satisfaction through shopping behaviors in online shopping malls. The enlargement of company's marketing efforts and consumer tastes of the uncontrolled consumption for goods and services increased the impulsive purchase in online shopping malls. In diffusing consumers' e-impulse buying, consumers increased in expenditures according to unnecessary purchasing behavior in online shopping malls. However, enterprises increased sales and benefits due to consumers' impulse buying in online shopping malls. Accordingly, in research areas of enterprises and consumers levels, the studies of e-impulse buying will provide significant values for marketers of companies. In this study, we analyzed the relationships among intention to use, trust, and value in online shopping malls. And we also analyzed the moderating effect of e-impulse buying with utilitarian and hedonic value to establish trust in online shopping malls. The result of this study showed that hedonic and utilitarian value should have a positive impact trust and trust should have a positive impact intention to use in the online shopping malls. The e-impulsive buying showed a moderating effect on the relationship between hedonic value and trust in online shopping malls. The e-impulsive buying didn't show, however, a moderating effect on the between utilitarian value and trust in online shopping malls. The results of this study will provide valuable implications for implementing e-commerce strategies.

• 한국유통학회지:유통연구
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• 제11권2호
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• pp.97-122
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• 2006

유통업체는 다양한 상품구색을 갖는 것이 좋다는 생각이 일반적이다. 그리나 최근 연구들은 선택대안의 수를 증가시키는 것이 오히려 소비자 선택을 떨어뜨린다고 한다. 본 연구는 선택대안의 수가 늘어나는 맥락에서 소비자 구매결정에 영향을 미치는 요인을 파악하는 데 목적이 있다. 연구 결과, 본 연구에서는 선택대안의 수가 실제 고려제품군의 크기에 해당하는 $3{\sim}9$개인 경우, 선택대안의 수가 늘어남에 따라 비선택 비율이 줄어드는 것(선택 비율이 증가하는 것)을 알 수 있었다. 특히 선택대안의 수가 선택여부에 미치는 영향은 지배적 대안이 없을 때보다는 있을 때 더 높게 나타났다. 그리고 대안의 수와 함께 소비자의 제품에 대한 친숙도가 선택여부에 어느 정도 영향을 미치는 것으로 나타났다. 지배적 대안이 있을 경우에는 친숙도가 선택여부에 영향을 미치지 않았으나, 지배적 대안이 있을 경우에는 소비자의 제품에 대한 친숙도는 자체적으로는 선택여부에 영향을 미치지 않고, 대안의 수와 상호작용을 통해 선택여부에 영향를 미치는 것으로 나타났다. 마지막으로 이러한 결과를 바탕으로 실무적 시사점과 연구의 한계점에 대해 논의하였다.

• 벤처창업연구
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• 제8권4호
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• pp.161-176
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• 2013

본 연구는 국내 신용카드 시장에서 관찰되는 양면시장적 성격에 대해 고찰한다. 우선 기존 연구들을 참조하여 양면시장이 필수적으로 갖추어야 할 요건과 성격을 여섯 가지로 요약한 후 카드시장에서 이러한 특성들이 실제로 나타나는지에 대해 논의하였다. 다음으로 성숙한 국내 카드시장의 특성을 고려, 기존 연구에서 논의하는 일반적인 양면성 외에 추가적으로 발생할 수 있는 양면시장적 특성을 카드사들의 전략적 마케팅 제휴와 관련하여 제시하였다. 즉, 전략적 제휴에 의해 발생하는 제휴카드 회원그룹과 제휴카드 가맹점 그룹 간의 추가적인 양면성의 존재 가능성을 제시하고, 일반적인 양면시장의 특성이 이들 그룹 사이에도 나타날 수 있는지를 고찰하였다. 또한 이러한 추가적인 양면성을 실증적으로 측정하기 위한 두 개의 모형을 제시하고 각각의 측정방법에 대한 대안도 서술하였다. 이를 통해 본 연구는 국내 카드시장과 같이 성숙한 양면시장에서는 기존 연구에서 다루는 일반적인 양면성 이외에 추가적인 양면성이 존재할 수 있다는 새로운 관점을 제공한다.

• 한국컴퓨터정보학회논문지
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• 제4권2호
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• pp.147-154
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• 1999

기업발전에 있어 R&D부문의 연구개발과 그에 따른 기술개발에 대한 중요도는 그 기업의 장래까지 결정하는 대단히 중요한 고려사항임을 감안할 때 R&D에 대한 투자 및 전략적인 우선권부여는 절대적이라 하겠다. 이 글에서는 무엇보다도 제품기술개발에 대한 기업내의 각 부문별 시너지 전략, 품질전략, 제품관련이론전략, 및 관련마케팅전략등의 중요성에 대해 재인식하고 기업에 있어 무한경쟁시대의 21세기를 준비하는데 보탬이 되고자 한다.