• Journal of the Korean BIBLIA Society for library and Information Science
• /
• 제15권2호
• /
• pp.241-254
• /
• 2004

This study reviews academic library users' information needs, use behaviors, and information literacy by examining previous literature related to academic library use study. The information academic library users want most is information about how to use library such as a circulation policy. Only about 10% of library users' information needs requires reference librarian's professional knowledge and skills. The sign and information system of the library should be improved and revised in order to reduce the redundant how-to questions. When academic library users attempt to do subject searches through online library system, they experience difficulties to find the right menu on the library's interface. The study recommends that special efforts should be made for user education for utilizing research information since user's information utilizing ability is unexpectedly low.

• Journal of the Korean Society for Library and Information Science
• /
• 제48권1호
• /
• pp.329-343
• /
• 2014

This research investigated the effects of university library users' use patterns and their recognition of service benefits on the magnitude of service value assessments derived from users' statements using contingent valuation method (CVM). Library users' use patterns were operationalized by the number of library visits, library website visit counts and the degree of dependence on their own libraries. User benefits variables were measured by the level of satisfaction on the benefits of library use for teaching & instruction, research & writings, and employment & external activities. University library services were divided into circulation, journal articles (domestic & foreign), reference service, user education, reading room service and WTPs for each service were measured. The results from hypotheses testing show that the number of library visits affect WTP amounts for circulation, foreign article use, reference service and user education. The degree of library dependence seems to affect WTP amounts for circulation and user education. With regards to the hypotheses related to the recognition of library service benefits, the degree of satisfaction for teaching & instruction benefits seems to affect WTP amounts for reading room use.

• Journal of the Korean Society for Library and Information Science
• /
• 제49권3호
• /
• pp.253-272
• /
• 2015

This study analyzed library awareness and anxiety among people in their 20s living in East Asia. The objective is to develop the international library cooperation agenda for life-long education proliferation. User groups in Korea, China, and Japan were investigated to understand the differences in library awareness based on the situational contexts such as preferred resources, use frequency, educational level, and gender. Results of the data analysis showed the correlation between library anxiety and use patterns such as preferred information sources and frequency of use. Specifically, the user group in China has the highest level of library anxiety with every factor. Also, the Korean user group was measured to have the lowest level of library anxiety in terms of digital information factor. Based on these results, the study presents several recommendations for resolving library anxiety such as embracing new information need with regard to environmental change and suggesting a new space policy for libraries.

• Journal of Korean Library and Information Science Society
• /
• 제39권2호
• /
• pp.169-186
• /
• 2008

Social Network has been known as friendship basis human relation service in online network. But a broad sense of Social Network can be explained as a mechanism which makes web evolve to information-ecosystem by human relation and network data which has been generated by the mass of people's cooperation and interchange. Social Network has been expanding their domain from friendship basis relation service to broad social relationship focus of matter of concern. It has been applied to diverse domain. Library community begins to take an interest in Social Network concept to apply user's interchange for information. This paper considers the concept of Social network and it's appliance to a library service. For the more, suggest basic element for vitalizing library user's Social network.

• Journal of Korean Library and Information Science Society
• /
• 제26권
• /
• pp.505-540
• /
• 1997

The library collects relevant documents, organizes these documents, retrieves and provides relevant documents, and helps the user use provided documents. These library activities are the distribution process of relevant documents in a society, and the role of library science is to deal with several problems in this process. This process is to facilitate the production of socially relevant documents, to select documents relevant to an individual user, and to enable the user to use the selected documents. As a result, this process should be based on the concept of "relevance". As a result, the academic role of library science should be considered based on "relevance". "Relevance" is getting more important to meet the change of the environment of library services, which is getting more complex and changing rapidly because of the computer and the computer network. It is true that these are very important tool for document distribution. However, the problems in the document distribution can not be solved only by the simple development of these tools because these have been caused by the simple development of these tools. These problems can be solved only through many studies of the user, which is the destination of document distribution, and through a n.0, pplying the results of these studies to designing these tools.dies to designing these tools.

• Journal of Korean Library and Information Science Society
• /
• 제48권1호
• /
• pp.319-344
• /
• 2017

As the social environment changes, the public library's services for older persons need to be improved from a new perspective. Therefore, this study analyzed the relationships among user satisfaction of major services, overall service satisfaction, service quality components (i.e., service affection, information control, and library as place), and re-use intention according to demographic characteristics by evaluating the public library's services for older persons with applying LibQUAL+ and surveying the user satisfaction. This study proposed to provide appropriate information and service according to the changes of the elderly user environment, develop the library collection according to the diversified information needs by older users, and allocate personnel who could offer a service to older people.

• Korean Institute of Interior Design Journal
• /
• 제16권6호
• /
• pp.213-223
• /
• 2007

This study investigates the mutual effects of the physical environment and the characteristics of user's need in the children's libraries of open plan type. The children's library as a flexible space should accept user's diverse needs. Especially, Children express more positive and diverse behaviors than adults in physical environment. As the design information obtained from observation of children's behaviors are put to architectural design, the more affluent environment in which children can do positive behaviors can be made. We used two research methods of the behavior observation and interview for the children's library, and could formulate various using actions through the behavior setting observation for using library. A relational description for reading environment in this study, based on the affordance and the behavior setting theories, provided us with rich accounts for the psychological and sociocultural resources in the children's library. Consequently, the following results can be summarized. First, children need territories for family use and for place and are using library effectively through taking the two territories. Second, the zoning according to age category should be done, as behavior patterns were observed differently according to age. Third, the space composition with openness should be designed, as children need social relation and learning through imitation and observation.

• Journal of Digital Convergence
• /
• 제15권3호
• /
• pp.301-306
• /
• 2017

With the popularization of smart-phone, a variety of application service user is a rising trend now. In contrast, studies concerning library application service that cast a long shadow over the life of students and citizens still lacking in many ways. This study evaluates user experience of Young-in Si public library application service, and investigates user requirements. I searched the real user reviews about Young-in Si library application both App store and Android market. As the final outcome, I found inconveniences and improvements of this service. The application is intuitive, but requires consistent design, strong identity and customizing main page. It will be suggested specific guidelines for the public library mobile services in other areas.

• Journal of the Korean Society for information Management
• /
• 제30권3호
• /
• pp.157-181
• /
• 2013

Using user satisfaction surveys and LibQUAL+ instruments, libraries are increasingly gathering qualitative data such as verbatim user comments as well as quantitative data. Such qualitative data can be utilized as clues in establishing library service strategies: to better understand user issues, to identify areas for service improvement, and to prioritize user needs. For this, it is necessary to analyze user comments data and to apply results to the delivery of service and the library policies. This study is an attempt to investigate ways in which user comments data can be made useful in libraries. It identifies different methods of analyzing user comments data from LibQUAL+ surveys and compares qualitative data analysis software programs and taxonomies. It also presents the results of applying these tools to a subset of actual user comments data gathered from a recent LibQUAL+ survey at a major university library in Korea.

• Journal of Korean Library and Information Science Society
• /
• 제45권1호
• /
• pp.319-338
• /
• 2014

This study aims to apply QFD model to improve and evaluate library service quality using user needs priorities. The library of the D University is presented as a case study. QFD is a powerful quality management method in which customer needs are translated into appropriate technical requirements for each stage of product/service development. To apply QFD in the field of library services, first library user needs and their AHP, satisfaction and importance degrees were examined via focus group interview. Second, the service improvement engineering characteristics for satisfying the user needs and their relationship/correlations matrices were defined by interviewing library practitioners and experts. Finally, the data collected was entered using CUPID solution, and then HOQ to improve library service quality of the D University was constructed. This study focused on QFD method and its application as a tool for improving the quality of library service.