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http://dx.doi.org/10.4275/KSLIS.2014.48.1.329

A Study on the Effects of Users' Use Patterns and Their Recognition of Service Benefits on the Value Assessments of University Library Services  

Ko, Young-Man (성균관대학교 문과대학 문헌정보학과)
Pyo, Soon-Hee (성균관대학교 정보관리연구소)
Shim, Wonsik (성균관대학교 문과대학 문헌정보학과)
Hwang, Uk (경북대학교 경제통상학부)
Chung, Hye-Kyung (KDI 국제정책대학원 경제협력센터)
Publication Information
Journal of the Korean Society for Library and Information Science / v.48, no.1, 2014 , pp. 329-343 More about this Journal
Abstract
This research investigated the effects of university library users' use patterns and their recognition of service benefits on the magnitude of service value assessments derived from users' statements using contingent valuation method (CVM). Library users' use patterns were operationalized by the number of library visits, library website visit counts and the degree of dependence on their own libraries. User benefits variables were measured by the level of satisfaction on the benefits of library use for teaching & instruction, research & writings, and employment & external activities. University library services were divided into circulation, journal articles (domestic & foreign), reference service, user education, reading room service and WTPs for each service were measured. The results from hypotheses testing show that the number of library visits affect WTP amounts for circulation, foreign article use, reference service and user education. The degree of library dependence seems to affect WTP amounts for circulation and user education. With regards to the hypotheses related to the recognition of library service benefits, the degree of satisfaction for teaching & instruction benefits seems to affect WTP amounts for reading room use.
Keywords
Korean University Library; Use Value; Valuation; CVM(Contingent Valuation Method); WTP(Willingness to Pay); Benefit;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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