• 임상간호연구
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• 제22권3호
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• pp.314-326
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• 2016

Purpose: The purpose of this study was to understand the experience of emotional labor of clinical nurses in medical institutes. Methods: A total of 26 nurses from 11 hospitals participated in the study. Six focus groups were organized and 4 to 5 nurses took part in each group. The compositional factors of groups included clinical experience, age, gender, work place and position. Data collection was conducted through focus group interview and it was proceeded by the time of data saturation. In this qualitative study, content analysis was conducted. Results: Five themes, 14 categories, and 33 subcategories, were emerged. The themes were 'Restrain themselves', 'Communion to the patients', 'Working environment provoking emotional tension', 'Respond to emotional events', 'Recovery of emotional energy'. Conclusion: Results indicated that surface acting of emotional labor such as, repression of personal desire and presenting the emotions that the organization ask nurse to express was related to psychosomatic symptoms, depression, burnout, poor job performance, increased mistakes, and low job satisfaction which eventually leads to nurses' turnover. In order to reduce negative influence of emotional labor, it is necessary to build positive organizational culture, to provide support from managers and co-workers. It is also important to improve work environment in order to do more deep acting since sharing emotions with patients can reduce the negative influence of emotional labor.

• 동아시아경상학회지
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• 제8권2호
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• pp.1-14
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• 2020

Purpose - The current study analyzes effects of hotel restaurant cook's emotional labor on job satisfaction and customer orientation. Research design and methodology - In order to achieve the current study's goal, sample was extracted targeting cooks working in 5-stars hotels located in Seoul considering spatial and time limitation. Method of research was direct research method with survey. Survey was conducted from April 1st, 2018 to April 20, 2018 (approximately 20 days). Total of 300 surveys were distributed to cooks working in 5-stars hotels located in Seoul, and among those 250 surveys were returned. Among returned 250 surveys, 246 surveys. Results - First, in order to test H1, effect of hotel restaurant cook's emotional labor on job satisfaction (satisfaction on superior and coworker) was analyzed. Second, in order to test H2, effect on hotel restaurant cook's emotional labor on job satisfaction (satisfaction on compensation and promotion) was analyzed. Third, satisfaction on superior and coworker had statistically significantly positive effect on customer orientation, while satisfaction on compensation and promotion did not have statistically significant effect. Conclusions - First, deep acting had statistically significantly positive effect on job satisfaction (satisfaction on superior and coworker), while surface acting did not have statistically significant effect. Second, both deep and surface acting had statistically significantly positive effect on job satisfaction (satisfaction on compensation and promotion). Third, satisfaction on superior and coworker had statistically significantly positive effect on customer orientation, while satisfaction on compensation and promotion did not have statistically significant effect.

• 한국의류학회지
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• 제36권5호
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• pp.534-548
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• 2012

This study investigates the emotional labor of fast fashion sales personnel using the qualitative research method. The research was performed through an in-depth interview with 10 sales personnel (managers, coordinators, head cashiers, and sales associates) who experienced fast fashion brands from July to October in 2011. The results of this study provide that fast fashion brands do have specific feeling rules and display behavior. Even though the sales personnel spend an extremely short time (about 1 minute) to serve customers, most of them experience exhaustion, fatigue, burnout and self-alienation because of emotional dissonance. Sales personnel do deep-acting and surface acting simultaneously and interviewees who have longer and more sales experience express less emotional dissonance. To reduce the negative results of emotional labor, the company plays an important role through the organizational culture; in addition, deep-acting could be recommended for a beginner until they are comfortable with sales. The results of this study provide the elements of emotional labor in a fast fashion and practical suggestions for store operation and sales personnel training.

• Child Health Nursing Research
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• 제12권1호
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• pp.15-24
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• 2006

Purpose: This study was done to define nursing behavior in neonatal intensive care units so as to estimate resource-based relative value-. Method: Participating in this study were 292 nurses in neonatal intensive care units. The study surveyed physical and mental labor, stress and time involved in nursing work. Tool used in this study was a nursing labor per relative value tool. For analyzes, the relative value of each nursing behavior was calculated, where the mean value of the three components, labor intensity and component-by-component explanatory power were in percentage terms. Results: 1. Nursing behaviors in neonatal intensive care unit were classified and defined at three levels: 5 main domains, 17 mid-domains, and 42 small domains. 2. The per component explanatory power of intensity involved in nursing labor showed physical effort to be 32.45%, mental 32.86%, and stress 34.69%. 3. The reliability of nursing labor factors was very strong, Cronbach's alpha value of 0.96. Conclusion: In this research, which is a first in defining nursing behavior in neonatal intensive care units, individual nursing behavior were broken down using resource-based relative value for nursing cost, and each nursing behavior was successfully translated to a numerical value.

• Safety and Health at Work
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• 제12권4호
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• pp.452-461
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• 2021

Background: The prevailing global work scenario and deteriorating health facilities in economies indulge the risk perspective in the labor market model. This is the reason that the risk factor is cautiously attributed to wages and labor market efficiencies specifically in developing and emerging economies. In this respect, Occupational Injuries of Workers (OIW) is considered essential to demonstrate the risk and Occupational Health and Safety (OHS) setups given the constraints of the labor. Intuitively, the prime objective of this study is to make an assessment of the labor market considering the OIW through the indicators of industry division, employment status, occupational distribution, adopted treatment, gender and regionality. Methods: The assessment strategy of the study has been categorized into trend analysis and Index Value Calculation (IVC) segments employing the data from 2001 to 2018. Results: The pattern of the selected indicators of the OIW has been observed in the available data while the IVC estimations are considered through time and reference categories. The findings of both exercises revealed absolute and relative heterogeneities at both industry and occupational levels. Conclusion: The consistency for gender and regional distribution of both assessments points out the need for effective policy initiatives. The study suggests separate analyses of industry and occupations for a better understanding of the OHS setups and up-gradation in Pakistan.

• 무역학회지
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• 제47권5호
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• pp.241-251
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• 2022

As a 4th industrial revolution technology, robots are changing the form of labor market and trade in Korea. In the future, changes in the international trade order are expected to move in the direction of shortening global supply chains and restricting trade between countries. Accordingly, reshoring of relocating overseas production facilities to Korea or near-shoring of relocating overseas production facilities to neighboring allies may expand. In this context, this study analyzed the impact of robot introduction on the domestic labor market and trade based on firm-level data. As a result of analysis based on the 'business activity data' accumulated from 2017 to 2019, the introduction of robot technology was analyzed to expand low-wage, low-skilled employment. Analysis on trade shows that the introduction of robots decreases exports and increases imports. In order to expand exports through the technology of the 4th industrial revolution, employment expansion and robot introduction should occur at the same time, rather than replacing the labor force with robots. In addition, it is thought that reshoring's goal of risk management can be achieved when a stable supply chain for imports of raw materials or essential goods, which are difficult to transfer to Korea, is established together.

• 한국조사연구학회지:조사연구
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• 제10권3호
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• pp.59-83
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• 2009

이 연구의 목적은 기혼 여성의 결혼 후 첫 취업 중단 발생 경향을 자녀 출산 및 가족친화제도에 따른 영향에 주목하여 분석함으로써, 출산과 가족친화제도가 일 가족 양립에 미치는 영향을 파악하는 것이다. 이를 알아보기 위하여 한국노동패널에서 최근 5년 이내(2002~2006) 결혼한 20~30대 취업 여성 194명을 추출하였으며, 가족친화제도 문항이 포함되기 시작한 제4차(2001)부터 제 9차(2006)까지의 데이터를 활용하여 생존분석하였다. 분석 결과 기혼 취업 여성이 첫 경력 단절을 경험하기까지 걸리는 시간은 평균 29.60개월로, 결혼 후 2년 반 이내에 절반 가까이 직장 생활을 그만두었다. 취업 여성의 결혼 후 취업 중단 요인에는 자녀 출산이 가장 유의한 변수로 나타났으며, 근로소득이 증가할수록, 근로시간이 감소할수록, 직장 내 가족친화제도를 더 많이 이용할수록 취업상태를 지속하는 경향을 보였다. 기혼 취업 여성의 취업 중단은 특히 첫 자녀 출산을 2~3개월 앞둔 시기에 주로 나타났는데, 출산휴가 및 육아휴직과 같은 가족친화제도를 이용할 수 있는 경우 이러한 취업 중단이 발생할 가능성은 유의하게 낮아지는 것으로 나타났다.

• 한국인구학
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• 제31권1호
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• pp.27-54
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• 2008

본 논문은 최근 출산율 저하와 인구고령화로 인한 성장잠재력의 저하에 대한 우려가 높아지고 있는 상황에서 성장잠재력을 제고하는 정책의 성공 여부는 인적자본의 양적.질적 제고를 통한 생산성 향상에 달려 있음으로 파악하고, 인구구조의 변화, 노동시장 조건의 변화 및 노동생산성의 변화 등이 잠재성장률에 미치는 영향을 분석하는 것을 목적으로 하고 있다. 이를 위해 성장회계 접근방식을 이용하여 1인당 GDP 증가율을 인구구조의 변화에 따른 부양비의 변화와 노동투입 요소의 양적.질적 부분의 변화로 분해하였다. 우선, 노동투입의 양적인 변화는 고용률과 근로시간의 변화에 기초하여 시산하였으며, 노동투입의 질적인 변화는 인적자본에 대한 투자가 노동생산성에 미치는 영향을 감안하였다. 또한 출산율과 여성고용을 제고하는 정책효과를 분석하기 위해 출산율과 여성의 고용률을 주요 정책변수로 한 정책시뮬레이션을 하였다. 1인당 GDP 증가율의 베이스라인 전망결과는 2010년까지 연평균 4%대 중반의 성장률을 보이다가, 2020년대에는 3.94%, 2030년대에는 3.03%, 2040년대에는 2.41%로 서서히 감소할 것으로 나타났다. 또한 출산율 제고에 따른 성장률 효과는 2030년을 지나서 반영이 되며, 고출산율 시나리오 (2030년 이후 합계출산율이 1.57명으로 유지)의 경우 베이스라인보다 2030년대 이후 연평균 약 0.10%p 높은 1인당 GDP 성장률을 보일 것으로 전망되었다. 한편, 여성고용률이 제고되는 시나리오(2025년 이후 $25{\sim}54$세 여성의 고용률이 74.5%로 상승)의 경우 베이스라인보다 2050년까지 연평균 0.04%p 높은 1인당 GDP 성장률을 보일 것으로 전망되었다. 본 연구는 양적인 노동투입의 효과만으로는 성장잠재력에 미치는 영향이 그다지 크지 않으며, 궁극적으로 노동생산성의 향상과 같은 질적인 요소의 증대가 성장잠재력 확충에 중요한 대안이 됨을 알려 주고 있다.

• 가족자원경영과 정책
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• 제2권2호
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• pp.147-159
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• 1998

Given the dramatic increase in the percentage of married women working in clercial occupations and the inflexibility of work commitments for employees working in this domain, this paper investigates the division of household labor between married female clerical workers and their husbands, and their sources of external help. The total housework time of couples, the percent of total housework done by husbands, and a scale measuring the wife’s perception of the frequency with which her husband does specific household tasks are all used to measure the division of household labor between couples. Data for 143 couples were gathered from using structured questionares and the time dairies that included one weekday and one weekend day. The findings of this study are as follows; 1) The couples receive substantial support in housework from their mothers. 2) Wives spend an average of 23 hours and 26 minutes per week on household labor, whereas husbands spend an average 7 hours and 7 minutes per week. Husbands do an average of 20.9% of all housework done by the couples. Wives typically perceive that their husbands are not frequently participating in a variety of household tasks(mean = 2.88 on a 5-point Likert scale where 1=never and 5=always). 3) Multivariate analysis reveal that working hours is negatively related to while the presence of child under 6 years old is positively related to total housework. Time availability variables(e.g. working hours and the presence of child under 6 years old) and relative resource variables(e.g. the rate of wife’s income on that of husband) are related to the percent of total housework done by husbands. The sex-role attitude variables are related to the wife’s perceptions of the frequency with which her husband does specific household tasks.

• 한국식품조리과학회지
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• 제26권1호
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• pp.41-53
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• 2010

The purposes of this study were to: a) investigate personal and foodservice operational factors affecting job stress of school foodservice dietitians, b) analyze the contribution of emotional labor to job stress of school foodservice dietitians. A survey was conducted from May 2 to June 13, 2008 to collect data from school foodservice dietitians (N=546). 206 questionnaires were returned completed, and 15 improperly-completed questionnaires were excluded. Finally, 191 questionnaires were used for final statistical analysis (usage rate : 34.98%). The results of the study were as follows. First, personal variables significantly affecting dietitians' job stress were 'monthly bills(p<0.05)' and 'total length of time in school foodservice (p<0.05)'. Second, foodservice operational variables affecting dietitians' job stress were 'school level (p<0.05)', 'type of school foodservice management (p<0.01)', 'number of meal service times (p<0.05)', 'total number of meals served per day (p<0.001)', 'number of meals served per day for students (p<.001)', 'number of meals served per day for teachers (p<0.001)', and 'number of foodservice staff (p<0.001)'. Third, emotional labor was found to contribute significantly to the job stress of dietitians in school foodservice (p<0.001). It was found that as dietitians experience more emotional labor at work, more job stress is experienced. Stress management is a very important and meaningful contributor to foodservice quality as well as to personal well-being for workers in school foodservice. Therefore, it is proposed that management of emotional labor is essential for stress management. Further, emotional labor and job stress should no longer be considered a personal matter, but rather should be approached systematically in all aspects of a school foodservice organization.