Korean journal of food and cookery science (한국식품조리과학회지)

Korean Society of Food and Cookery Science (한국식품조리과학회)
권호 표지

Contribution of Emotional Labor to Job Stress of Dietitians in School Foodservice

학교급식 영양사의 감정노동이 직무스트레스에 미치는 영향

  • Kim, Hyun-Ah (Department of Food and Nutritional Sciences, Kyungnam University)
  • 김현아 (경남대학교 식품영양학과)
  • Received : 2009.09.24
  • Accepted : 2010.02.02
  • Published : 2010.02.28
Download PDF
⟨ Previous Next ⟩

Abstract

The purposes of this study were to: a) investigate personal and foodservice operational factors affecting job stress of school foodservice dietitians, b) analyze the contribution of emotional labor to job stress of school foodservice dietitians. A survey was conducted from May 2 to June 13, 2008 to collect data from school foodservice dietitians (N=546). 206 questionnaires were returned completed, and 15 improperly-completed questionnaires were excluded. Finally, 191 questionnaires were used for final statistical analysis (usage rate : 34.98%). The results of the study were as follows. First, personal variables significantly affecting dietitians' job stress were 'monthly bills(p<0.05)' and 'total length of time in school foodservice (p<0.05)'. Second, foodservice operational variables affecting dietitians' job stress were 'school level (p<0.05)', 'type of school foodservice management (p<0.01)', 'number of meal service times (p<0.05)', 'total number of meals served per day (p<0.001)', 'number of meals served per day for students (p<.001)', 'number of meals served per day for teachers (p<0.001)', and 'number of foodservice staff (p<0.001)'. Third, emotional labor was found to contribute significantly to the job stress of dietitians in school foodservice (p<0.001). It was found that as dietitians experience more emotional labor at work, more job stress is experienced. Stress management is a very important and meaningful contributor to foodservice quality as well as to personal well-being for workers in school foodservice. Therefore, it is proposed that management of emotional labor is essential for stress management. Further, emotional labor and job stress should no longer be considered a personal matter, but rather should be approached systematically in all aspects of a school foodservice organization.

Keywords

References

  1. 이학식. 임지훈. 2008. SPSS 14.0 매뉴얼. 2판. 법문사. 서울. pp 115, 342
  2. 정충영, 최이규. 2006. SPSS Win을 이용한 통계분석. 4판. 무역경영사. 서울. pp 136-173, 190-228
  3. Choi E. 2004. A study on effect of the job stress factors to job satisfaction of cabin crew-with a focus in the A airline. Masters degree thesis. Kyunghee University. pp 40-45, 59
  4. Chung ST. 2006. Relationship between work environment, job stress, psychosocial stress, and fatigue of metropolitan rapid transit workers. Doctorate thesis. Kangwon National University. pp 3, 20, 52-53
  5. Diefendorff JM, Croyle MH, Gosserand RH. 2005. The dimensionality and antecedents of emotional labor strategies. J of Vocational Behavior 66(2):339-357 https://doi.org/10.1016/j.jvb.2004.02.001
  6. Goo JD. 2007. A study on the relationship between emotional leadership and job stress, turnover propensity. J of Tourism Sciences 31(5):375-392
  7. Gray B. 2009. The emotional labour of nursing - defining and managing emotions in nursing work. Nurse Education Today 29(2):168-175 https://doi.org/10.1016/j.nedt.2008.08.003
  8. Hochschild AR. 1983. The managed heart : commercialization of human feeling. University of California Press. Berkeley. pp 7
  9. Hwang HJ. 2005. Job satisfaction and stress of dietitians - dietitians of elementary school in Daegu city-. Masters degree thesis. Yeungnam University. pp 20-21, 39-40
  10. Joung MS, Kim KJ. 2006. A study on the effect of emotional labor and leader's emotional intelligence on job satisfaction and organizational commitment for nurses. J of Hospital Management 11(4):1-18
  11. Jung HY, Kim HA, Yang IS. 2007. Verification on the effectiveness of emotional leadership of branch managers on organizational performance in contracted foodservice company - through the construction of a structural equation model-. J of Korean Home Economics Association 45(4): 109-120
  12. Jung HY. 2005. Effectiveness of emotional leadership and emotional intelligence of foodservice employees on organizational performance in contracted foodservice management company. Doctorate thesis. Yonsei University. pp 126, 173
  13. Kim HA, Jung HY. 2007. A verification on the effectiveness of middle managers' emotional leadership in foodservice management companies. J Korean Soc Food Sci Nutr 36(4):488-498 https://doi.org/10.3746/jkfn.2007.36.4.488
  14. Kim HC. 2003. A study of the job stress management of tourist hotel employees. Doctorate thesis. Kyonggi University. pp 134, 138, 143
  15. Kim HJ. 2008. Hotel service providers' emotional labor : The antecedents and effects on burnout. International J of Hospitality Management 27(2):151-161 https://doi.org/10.1016/j.ijhm.2007.07.019
  16. Kim HS. 2005. A study on the relationship of job stress, job satisfaction, organizational commitment and turnover intention of hotel employees. J of Tourism 19(30):203-225
  17. Kim KG, Kim YC. 2006. The effect of facilitative communication on job-esteem and job stress in the hotel industry. J of Tourism Research 21(1):131-151
  18. Kim KH. 2004. A study on the effects of job stress of the staffs and employees of Korea Labor Welfare Corporation in their job satisfaction. Masters degree thesis. Ewha Womans University. pp 37-38
  19. Kim GM, Lee SY. 2007. Effects of job stress factors on psychological job stress and job satisfaction levels of school dietitians in the Seoul and Incheon Area. J East Asian Soc Dietary Life 17(1):143-151
  20. Kim MJ. 2006. A comparative study of the consequences of emotional labor between Korea and U.S.A. : focused on the relationship between the hotel employees' emotional labor and their job stress. J of Hotel Management 15(1):35-57
  21. Kim MS, Park HK, Choi WS. 2005. A study of the effect organizational commitment and job satisfaction on the employee's stress in the food service industry. Research of Hotel & Tourism 7(1):7-19
  22. Kim SH, Kim ES, Lee SH. 2004. Relationship analysis between job stress and job satisfaction of hotel employees. J of Hotel & Tourism 6(2):27-48
  23. Kim YC. 2001. A study on job stress and intention to resign of service employees in the food and beverage industry. Doctorate thesis. Kyonggi University. pp 146
  24. Ko HS. 2005. A study on the influence relation of job stress & job satisfaction of the family restaurant employees in Busan area. J of Cultural Tourism 7(3):55-73
  25. Koo KW, Kim PY. 2008. The relationship between hotel service providers' emotional labor and it's antecedents : focused on the hotel food & beverage and room employees. J of Foodservice Management Society of Korea 11(2):57-76
  26. Kwon JH. 2003. A study on the job satisfaction & job stress of hotel employees. Masters degree thesis. Kyonggi University. pp 58-62
  27. Lambert EG, Hogan NL, Griffin ML. 2007. The impact of distributive and procedural justice on correctional staff job stress, job satisfaction, and organizational commitment. J of Criminal Justice 35(6):644-656 https://doi.org/10.1016/j.jcrimjus.2007.09.001
  28. Lee JH, Kim YC. 2002. A study on the relationships of job stress and turnover intention about the employee of F & B. J of Tourism Management 6(3):217-241
  29. Mann S, Cowburn J. 2005. Emotional labour and stress within mental health nursing. J of Psychiatric and Mental Health Nursing 12(2):154-162 https://doi.org/10.1111/j.1365-2850.2004.00807.x
  30. Morris JA, Feldman DC. 1996. The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review 21(4):986-1010
  31. Na EJ, Kim HA, Jung HY. 2009. The relationship analysis between job stress and turnover intention of school foodservice employees. Korean J Food Cookery Sci 25(5):575-585
  32. Na YK. 2006. A study on relationship between job stress and job satisfaction of school social workers. Masters' thesis. Seoul Women's University. pp 49-60
  33. Noh MA. 2008. A study on the job stress factors of school nutritionists -focusing on Gangwon area-. Masters degree thesis. Kyunghee University. pp 51
  34. Noh MA, Kim JS, Lee YS. 2009. A study on the job stress factors according to the working years of school food service nutritionists in Gangwon area. Korean J. Food Culture 24(6):728-738
  35. Nunnally JC. 1978. Psychometric Theory. Second Edition. McGraw Hill. N.Y. pp 225-255.
  36. Park HY. 2005. A study on the job stressors and organizational effectiveness of flight attendants : focusing on the moderating and mediating effects of job stress. Doctorate thesis. Kyonggi University. pp 130, 154
  37. Park IM. 2006. The influence of worker's job stress and stresssolving activities on job satisfaction -focused on difference between small companies and large companies. Masters degree thesis. Yonsei University. pp 78
  38. Pugliesi K. 1999. The consequences of emotional labor : Effects on work stress, job satisfaction and well-being. Motivation and Emotion 23(2):125-154 https://doi.org/10.1023/A:1021329112679
  39. Sandiford PJ, Seymour D. 2002. Emotional labor in public houses : reflections on a pilot study. J of Hospitality & Tourism Research 26(1):57-70
  40. Seymour D. 2000. Emotional labour : A comparison between fast food and traditional service work. International J of Hospitality Management 19(2):159-171 https://doi.org/10.1016/S0278-4319(00)00009-8
  41. Suh CJ. 2006. An affect on service quality of employee's job stress. J of Management 17(1):103-125
  42. Wong CS, Law KS. 2002. The effects of leader and follower emotional intelligence on performance and attitude : An exploratory study. The Leadership Quarterly 13(3):243-274 https://doi.org/10.1016/S1048-9843(02)00099-1
  43. Yang FH, Chang CC. 2008. Emotional labor, job satisfaction and organizational commitment among clinical nurses : A questionnaire survey. International J of Nursing Studies 45(6): 879-887 https://doi.org/10.1016/j.ijnurstu.2007.02.001
  44. Zapf D, Vogt C, Seifert C, Mertini H, Isic A. 1999. Emotion work as a source of stress : the concept and development of an instrument. European J of Work and Organizational Psychology 8(3):371-400 https://doi.org/10.1080/135943299398230