• 지식경영연구
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• 제12권4호
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• pp.77-90
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• 2011

This study examined the effects of knowledge management strategy and structural capital on organizational performance. Structured capital was classified into three dimensions: organizational culture, knowledge process, and information technology. Data were collected from 251 employees in a public institution. Results indicated that organizational knowledge-based strategy was positively related to employees' job satisfaction, and that information technology-based strategy was positively related to customers' satisfaction and institutional image. Results also indicated that organizational culture and knowledge process were positively related to customers' satisfaction, employees' job satisfaction, and institutional image, whereas informational technology was negatively related to customers' satisfaction and institutional image. Finally, the theoretical and practical implications of the results were discussed.

• 경영정보학연구
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• 제3권2호
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• pp.245-260
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• 2001

While past knowledge management researches have focused on conceptualization and strategic implications, knowledge asset researches attempt to provide practical guidelines for companies. However, each research classifies knowledge asset from its own perspective, and thus it is not a trivial task to leverage consistent and inclusive criteria in managing corporate knowledge asset. The objective of this paper is to develop a knowledge asset classification schema on the basis of the three business functions: customer relationship management, product innovation, and infrastructure management. To demonstrate the feasibility of our schema, it has been applied to 9 Korean corporations. Knowledge assets are evaluated according to core capabilities, which are main drivers of sustainable competitive advantages. The results of case study show that the leveraged classification schema reflects current knowledge asset management and characteristics of corporations. Our finding is that most top-quality knowledge management corporations are likely to develop well-balanced knowledge asset.

• 대한산업공학회지
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• 제35권1호
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• pp.40-50
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• 2009

Knowledge-based services are largely dependent upon human-driven works. Therefore, considering human characteristics is required when modeling processes for knowledge-based services. As an emerging technology for Business Process Management, Human Interaction Management and its supportive process management can be an alternative to deal with human-driven processes. However, current HIM does not suggest concrete method for modeling conditions that are essential to realize supportive process management. And the condition modeling of HumanEdj, the only HIM software implemented, reveals the problem of complexity. As a solution, this paper suggests a fact-oriented ontological approach to process modeling. The approach uses human-friendly form of facts for condition modeling.

• 한국전자거래학회:학술대회논문집
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• 한국전자거래학회 2005년도 e-Biz World Conference 2005
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• pp.55-61
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• 2005

We will introduce a new web-based knowledge management system in progress, in which XML-based web information extraction and our structuring knowledge technologies are combined using ontology-based natural language processing. Our aim is to provide efficient access to heterogeneous information on the web, enabling users to use a wide range of textual and non textual resources, such as newspapers and databases, effortlessly to accelerate knowledge acquisition from such knowledge sources. In order to achieve the efficient knowledge management, we propose at first an XML-based Web information extraction which contains a sophisticated control language to extract data from Web pages. With using standard XML Technologies in the system, our approach can make extracting information easy because of a) detaching rules from processing, b) restricting target for processing, c) Interactive operations for developing extracting rules. Then we propose a structuring knowledge system which includes, 1) automatic term recognition, 2) domain oriented automatic term clustering, 3) similarity-based document retrieval, 4) real-time document clustering, and 5) visualization. The system supports integrating different types of databases (textual and non textual) and retrieving different types of information simultaneously. Through further explanation to the specification and the implementation technique of the system, we will demonstrate how the system can accelerate knowledge acquisition on the Web even for novice users of the field.

• 정보관리학회지
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• 제22권2호
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• pp.229-251
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• 2005

기업체의 경우 지식의 창출, 공유, 활용이 조직의 전 부서에서 발생하고 있기 때문에 자료실 정보시스템 또는 지식관리시스템이라는 제한된 공간에서 수동적으로 수집되는 정보, 지식만으로는 이용자의 요구를 제대로 만족시킬 수 없다. 따라서 본 연구에서는 BPM(Business Process Management)이 활성화 되어 있는 은행 환경에서 은행의 일반 업무 및 조사를 지원해 주는 지식, 정보, 문서 등의 암묵적 지식과 형식적 지식을 수집, 공유, 활용할 수 있는 온톨로지 기반 지식 리포지토리 모형을 구현해 보았다. 국내 일반 은행 환경에 맞는 모형을 제안하기 위해서 은행의 지식 관리의 현황, 문제점 및 개선점 등을 네 개의 일반 은행의 각 지식관리자와 자료실 사서 그리고 30명의 은행원들을 대상으로 한 면담과 설문지 조사를 통해서 파악한 후, 이러한 조사 결과를 기초로 하여 모형을 구현하였다.

• 경영과학
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• 제11권2호
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• pp.65-77
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• 1994

One of the major issues in the implementation and maintenance of CIM databases is the sharing and exchange of information among the heterogeneous databases. This paper addresses some architectural aspects for integrating the heterogeneous multi-databases using knowledge-based expert systems. we propose a loosely integrated coupling system between databases and knowledge-based expert systems. Especially we suggest the architectural aspects of such a coupling methodology. we also present the structure and knowledge representation scheme for the proposed knowledge-based expert system. A prototype example is included to illustrate the framework and its mechanism for implementation.

• 국제학술발표논문집
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• The 3th International Conference on Construction Engineering and Project Management
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• pp.949-955
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• 2009

Managing knowledge effectively is a critical factor for the competitive power of a company. There are efforts to use knowledge as an important resource in many industrial areas and likewise the interest in knowledge management is growing in the construction industry. Nevertheless, there are limitations in the current capture and reuse of knowledge in the construction industry owing to the unique characteristics of the knowledge created during the processes of projects. The knowledge produced during the processes of construction projects is project-oriented, experiential and context specific and due to these characteristics the reuse of knowledge is difficult. In this research, we focus on capturing and identifying the characteristics of construction knowledge and propose a method to apply these characteristics in developing an ontology based construction knowledge retrieval system to improve construction knowledge retrieval and enhance knowledge reuse.

• 경영과정보연구
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• 제28권4호
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• pp.229-252
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• 2009

본 연구는 국내 기업에 있어서 지식경영 기반구조가 지식경영활동과 기업의 경영성과에 어떠한 영향을 미치는지를 균형성과표(BSC) 모형을 통해 실증적으로 규명하고자 하였다. 그 결과, 조직구조 요인을 제외하고 조직문화, 조직관리, 정보기술 등의 지식경영 기반구조 요인은 지식경영활동에 유의적인 영향을 미치는 것으로 나타났다. 한편 지식경영활동은 재무성과를 제외하고 고객, 내부프로세스, 학습 및 성장관점의 경영성과에 유의적인 영향을 미치는 것으로 나타났다. 이러한 본 연구의 시사점 및 기여점을 정리하면 다음과 같다. 첫째, 기존 연구의 지식경영 평가는 재무적인 성과에 주안점을 두고 이루어짐에 따라 전사적 차원에서의 경영성과 측정에 한계가 있었다. 이에 본 연구는 지식경영의 도입과 추진을 통하여 나타나는 기업의 경영성과를 장기적 목표와 단기적 목표 간의 균형을 통한 객관적 측정을 도모하는 경영성과 평가도구인 BSC를 활용하여 비재무적 및 재무적 성과를 4가지 관점에서 분석함으로써 실질적이고 구체적인 지식경영 효과측정이 가능하게 되었다. 그 결과 지식경영활동이 경영성과에 긍정적인 영향을 미치는 것으로 나타났으므로 우리나라 기업들이 지식경영을 도입 추진하여 지속적으로 운영해야 할 당위성과 필요성을 제시해 준 연구라고 할 수 있다. 둘째, 본 연구의 실증분석에서 도출된 지식경영 기반구조와 지식경영활동과의 관계, 성과측정 지표는 기업들이 더욱 체계적이고 효율적인 지식경영 도입 및 실천이 이루어질 수 있도록 가이드라인 역할과, 동종 경쟁기업간 비교할 수 있는 기본 틀을 제시할 것으로 기대된다.

• 산업공학
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• 제13권1호
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• pp.54-59
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• 2000

Presented in this paper is a development of knowledge management system based on knowledge life cycle. Knowledge processes in an organization have a life cycle from creation to disposal. So, KMSs have to support the entire life cycle of knowledge. This paper proposes desired knowledge life cycle model, and extracted functional requirements for KMS. For the fulfillment of this requirements, we developed KMS called XM-Brenic/MSX. This system has 6 components for supporting the knowledge life cycle.

• 지식경영연구
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• 제11권1호
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• pp.129-146
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• 2010

As knowledge has become the most important means of production for a company to survive in a "knowledge-based society", knowledge management has become the key issue in the corporate sector. Despite its growing significance, there are limited numbers of research that describe how companies actually develop, share and practice their knowledge. From this perspective, this study used a qualitative approach to explore on the actual process of knowledge management implementation. In-depth interviews with eleven senior managers, who were working at S global corporation, were conducted. The results show that there are differences between how the participants perceive and how they actually perform in managing knowledge. While the participants tend to conceptualize knowledge management as building a technical system, their performance has shown that knowledge has been developed and shared through active interaction among the members in the company. The factors that impede knowledge management were caused by the individualized job assignment and inapplicable exercises that result in obscuring information flow and utilizing inadequate and low quality of knowledge. The findings of this study imply that knowledge management is not a matter of formality but a paradigm that assures for the flow and share of knowledge.