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A Fact-oriented Ontological Approach to Process Modeling for Knowledge-based Services  

Lee, Jeong-Soo (Department of Industrial & Management Engineering)
Kim, Kwang-Soo (Department of Industrial & Management Engineering)
Kim, Cheol-Han (Department of IT Business Engineering, Daejeon University)
Publication Information
Journal of Korean Institute of Industrial Engineers / v.35, no.1, 2009 , pp. 40-50 More about this Journal
Abstract
Knowledge-based services are largely dependent upon human-driven works. Therefore, considering human characteristics is required when modeling processes for knowledge-based services. As an emerging technology for Business Process Management, Human Interaction Management and its supportive process management can be an alternative to deal with human-driven processes. However, current HIM does not suggest concrete method for modeling conditions that are essential to realize supportive process management. And the condition modeling of HumanEdj, the only HIM software implemented, reveals the problem of complexity. As a solution, this paper suggests a fact-oriented ontological approach to process modeling. The approach uses human-friendly form of facts for condition modeling.
Keywords
Knowledge-based Services; Business Process Modeling; Ontology; Fact-oriented; Human Interaction Management;
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