• Knowledge Management Research
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• v.12 no.4
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• pp.77-90
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• 2011

This study examined the effects of knowledge management strategy and structural capital on organizational performance. Structured capital was classified into three dimensions: organizational culture, knowledge process, and information technology. Data were collected from 251 employees in a public institution. Results indicated that organizational knowledge-based strategy was positively related to employees' job satisfaction, and that information technology-based strategy was positively related to customers' satisfaction and institutional image. Results also indicated that organizational culture and knowledge process were positively related to customers' satisfaction, employees' job satisfaction, and institutional image, whereas informational technology was negatively related to customers' satisfaction and institutional image. Finally, the theoretical and practical implications of the results were discussed.

• Information Systems Review
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• v.3 no.2
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• pp.245-260
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• 2001

While past knowledge management researches have focused on conceptualization and strategic implications, knowledge asset researches attempt to provide practical guidelines for companies. However, each research classifies knowledge asset from its own perspective, and thus it is not a trivial task to leverage consistent and inclusive criteria in managing corporate knowledge asset. The objective of this paper is to develop a knowledge asset classification schema on the basis of the three business functions: customer relationship management, product innovation, and infrastructure management. To demonstrate the feasibility of our schema, it has been applied to 9 Korean corporations. Knowledge assets are evaluated according to core capabilities, which are main drivers of sustainable competitive advantages. The results of case study show that the leveraged classification schema reflects current knowledge asset management and characteristics of corporations. Our finding is that most top-quality knowledge management corporations are likely to develop well-balanced knowledge asset.

• Journal of Korean Institute of Industrial Engineers
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• v.35 no.1
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• pp.40-50
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• 2009

Knowledge-based services are largely dependent upon human-driven works. Therefore, considering human characteristics is required when modeling processes for knowledge-based services. As an emerging technology for Business Process Management, Human Interaction Management and its supportive process management can be an alternative to deal with human-driven processes. However, current HIM does not suggest concrete method for modeling conditions that are essential to realize supportive process management. And the condition modeling of HumanEdj, the only HIM software implemented, reveals the problem of complexity. As a solution, this paper suggests a fact-oriented ontological approach to process modeling. The approach uses human-friendly form of facts for condition modeling.

• Proceedings of the CALSEC Conference
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• 2005.03a
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• pp.55-61
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• 2005

We will introduce a new web-based knowledge management system in progress, in which XML-based web information extraction and our structuring knowledge technologies are combined using ontology-based natural language processing. Our aim is to provide efficient access to heterogeneous information on the web, enabling users to use a wide range of textual and non textual resources, such as newspapers and databases, effortlessly to accelerate knowledge acquisition from such knowledge sources. In order to achieve the efficient knowledge management, we propose at first an XML-based Web information extraction which contains a sophisticated control language to extract data from Web pages. With using standard XML Technologies in the system, our approach can make extracting information easy because of a) detaching rules from processing, b) restricting target for processing, c) Interactive operations for developing extracting rules. Then we propose a structuring knowledge system which includes, 1) automatic term recognition, 2) domain oriented automatic term clustering, 3) similarity-based document retrieval, 4) real-time document clustering, and 5) visualization. The system supports integrating different types of databases (textual and non textual) and retrieving different types of information simultaneously. Through further explanation to the specification and the implementation technique of the system, we will demonstrate how the system can accelerate knowledge acquisition on the Web even for novice users of the field.

• Journal of the Korean Society for information Management
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• v.22 no.2 s.56
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• pp.229-251
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• 2005

Many Korean financial firms have built knowledge management systems, however, most of the systems have fragmentary ideas or suggestions. This study proposes the model of ontology-based knowledge repository through which one could integrate knowledge for business use in the BPM environments. The knowledge includes implicit and explicit knowledge. library materials, documents, and information for experts as well. In order to get basic ideas for this model, case studies utilized interviews and surveys were conducted targeting at four Korean banks' knowledge managers, librarians and thirty staffs.

• Korean Management Science Review
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• v.11 no.2
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• pp.65-77
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• 1994

One of the major issues in the implementation and maintenance of CIM databases is the sharing and exchange of information among the heterogeneous databases. This paper addresses some architectural aspects for integrating the heterogeneous multi-databases using knowledge-based expert systems. we propose a loosely integrated coupling system between databases and knowledge-based expert systems. Especially we suggest the architectural aspects of such a coupling methodology. we also present the structure and knowledge representation scheme for the proposed knowledge-based expert system. A prototype example is included to illustrate the framework and its mechanism for implementation.

• International conference on construction engineering and project management
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• 2009.05a
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• pp.949-955
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• 2009

Managing knowledge effectively is a critical factor for the competitive power of a company. There are efforts to use knowledge as an important resource in many industrial areas and likewise the interest in knowledge management is growing in the construction industry. Nevertheless, there are limitations in the current capture and reuse of knowledge in the construction industry owing to the unique characteristics of the knowledge created during the processes of projects. The knowledge produced during the processes of construction projects is project-oriented, experiential and context specific and due to these characteristics the reuse of knowledge is difficult. In this research, we focus on capturing and identifying the characteristics of construction knowledge and propose a method to apply these characteristics in developing an ontology based construction knowledge retrieval system to improve construction knowledge retrieval and enhance knowledge reuse.

• Management & Information Systems Review
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• v.28 no.4
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• pp.229-252
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• 2009

The purpose of this study is to find out the determinants of knowledge management adoption through the analysis which examine structural relationships among knowledge management-based structure, knowledge management activities and business performance using the BSC(Balanced Scorecard) perspective. This study also gives the suggestion for the effective knowledge management implementation in the korean companies. This study has been conducted using the data collected from 91 companies implementing knowledge management. By analyses of the questionnaires, empirical results show that 3 factors of knowledge management-based structure, except organizational structure, have positive effect on knowledge management activities, and the implementation of knowledge management activities has positive effect on business performance with 3 perspectives of BSC, except financial performance. This study showed that more consideration are essential to obtain balanced business performance for companies with knowledge management adoption plan.

• IE interfaces
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• v.13 no.1
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• pp.54-59
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• 2000

Presented in this paper is a development of knowledge management system based on knowledge life cycle. Knowledge processes in an organization have a life cycle from creation to disposal. So, KMSs have to support the entire life cycle of knowledge. This paper proposes desired knowledge life cycle model, and extracted functional requirements for KMS. For the fulfillment of this requirements, we developed KMS called XM-Brenic/MSX. This system has 6 components for supporting the knowledge life cycle.

• Knowledge Management Research
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• v.11 no.1
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• pp.129-146
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• 2010

As knowledge has become the most important means of production for a company to survive in a "knowledge-based society", knowledge management has become the key issue in the corporate sector. Despite its growing significance, there are limited numbers of research that describe how companies actually develop, share and practice their knowledge. From this perspective, this study used a qualitative approach to explore on the actual process of knowledge management implementation. In-depth interviews with eleven senior managers, who were working at S global corporation, were conducted. The results show that there are differences between how the participants perceive and how they actually perform in managing knowledge. While the participants tend to conceptualize knowledge management as building a technical system, their performance has shown that knowledge has been developed and shared through active interaction among the members in the company. The factors that impede knowledge management were caused by the individualized job assignment and inapplicable exercises that result in obscuring information flow and utilizing inadequate and low quality of knowledge. The findings of this study imply that knowledge management is not a matter of formality but a paradigm that assures for the flow and share of knowledge.