• Asia Marketing Journal
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• v.22 no.3
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• pp.51-69
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• 2020

This study empirically examines the link between marketing knowledge management and innovation performance focusing on the moderating role of business environmental volatility. We define marketing knowledge management as the integration of knowledge generation, knowledge dissemination and knowledge storage. Using a unique data set that consists of 439 employees at 156 firms in China, we find that knowledge dissemination and knowledge storage have a positive effect on innovation performance. Also found is the negative moderating effect of business environmental volatility on innovation performance. Our findings suggest that firms should strengthen their marketing knowledge management to improve innovation performance and stay flexible to cope with the ever-changing and often volatile market environments.

• Knowledge Management Research
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• v.18 no.3
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• pp.81-99
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• 2017

This study is to compare the main subjects of domestic and foreign knowledge management research in terms of keywords and to clarify whether domestic knowledge management research reflects research trends in overseas knowledge management research. Specifically, we try to find out whether the central activities such as knowledge sharing, knowledge generation, and acquisition, which are knowledge management activities of knowledge management research, are being studied without bias. In order to analyze this, we analyzed the data of domestic and foreign knowledge management research for the last 5 years from 2012 to 2016. In Korea, the Knowledge Management Society of Korea collected 167 papers and 787 keywords, and collected 132 papers and 640 keywords from the Korea Society of Management Information Systems in order to distinguish the research areas. Overseas papers collected 315 papers and 1,746 keywords published by Emerald. Also, we collected 382 papers and 1,633 keywords in the Korean Management Review and collected 646 papers and 2,879 keywords in the Korean Business Education Review. Frequency analysis and network analysis of 1,642 papers and 7,685 keywords are summarized as follows. The Knowledge Management Society of Korea has focused on knowledge sharing, and in 2016, interest in knowledge transfer and knowledge search has shifted. The Journal of Knowledge Management, which is published by Emerald, has been a major concern for knowledge transfer and knowledge sharing. The research trends of the Korea Society of Management Information Systems to distinguish a clear identity of knowledge management research are focusing on smart area and mobile domain such as information security domain, cloud, smart phone, and smart work. In the Korea Society of Management Information Systems research, the main subject of knowledge sharing is also commonly found.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.14 no.4
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• pp.181-186
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• 2014

Knowledge sharing by collective intelligence, and knowledge production/sharing by outer cooperation is also important for the company. Therefore, it is needed the next generation KMS(Knowledge Management System) designed and built which based on SNS. In my paper, the problems of KMS are analyzed and new KMS's requirements and paradigm changes are examined by analysis of investigation of existing KMS. KMS based on SNS is appropriate for the next generation KMS in consideration of new KMS's requirements, that is, collective intelligence, open innovation, and convergence with IT technology. So a building method of KMS based on SNS is presented by new next generation KMS's architecture, main design and knowledge-talk design.

• Journal of Contemporary Eastern Asia
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• v.13 no.1
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• pp.5-18
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• 2014

This exploratory study investigates the use of a computational knowledge engine (WolframAlpha) and social networking sites (Gmail, Yahoo and Facebook) by 200 students at De La Salle-College of Saint Benilde, their "friends" and their "friends of friends" during the 2009 through 2013 school years, and how this appears to have added value in knowledge generation. The primary aim is to identify what enhances productiveness in knowledge generation in Philippine Tertiary Education. The phenomenological approach is used, therefore there are no specific research questions or hypotheses proposed in this paper. Considering that knowledge generation is a complex phenomenon, a stochastic modelling approach is also used for the investigation that was developed specifically to study un-deterministic complex systems. A list of salient features for knowledge generation is presented as a result. In addition to these features, various problem types are identified from literature. These are then integrated to provide a proposed framework of inclusive (friendly) and innovative social networks, for knowledge generation in Philippine tertiary education. Such a framework is necessarily multidisciplinary and useful for problem-solving in a globalized and pluralist reality. The implementation of this framework is illustrated in the three parts of the study: Part 1: Online lessons, discussions, and examinations in General Psychology, Introduction to Sociology, and Life and Works of Jose Rizal, for the author's students in De La Salle-College of Saint Benilde; Part 2: Facebook Report analytics of students and teachers, their friends and their friends of friends via WolframAlpha; and Part 3: Social Network Analysis of the people and groups influencing the courses' scope-and-sequence in the new General Education Curriculum for Tertiary Schools and Institutions in the Philippines.

• Knowledge Management Research
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• v.12 no.5
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• pp.25-40
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• 2011

Today, Internet users start off using heavily SNS(Social Network Site) such like, Facebook, Twitter. The reason of the growth of using SNS would be closely related to the various services of gaming, playing, entertainment items, sharing information etc., provided by the SNS, technically, the most important one out of the services provided would be behaving of sharing knowledge among people who connected and networked in the site. In sum, we assume that the users may communicate well each other and pay attention to build closely a social network using that kind of activities. However, nevertheless the new trends of communications and sharing knowledge become popular, researchers have just began the research issues in explaining why Internet user rush into SNS and enjoy the time in there. Therefore, we investigate on the reasons of posting knowledge voluntarily in the SNS and how others response to the posted information and actually affected by the behavior. We appled personal relation and social identity theory for this study, which personal relation in SNS may affect on social identity and make them produce knowledge generation. We found that social identity and involvement in SNS is closely related and influence knowledge creation and generation. This empirical study resulted in the importance of social relations in SNS, which leads to a sharing knowledge.

• Knowledge Management Research
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• v.9 no.1
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• pp.147-161
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• 2008

In the previous KM (Knowledge Management) studies, it has been repeatedly pointed that CoP (Community of Practice) should be used as a platform for boosting up corporate innovative activities. Despite this, it is very rare to find relevant literature in which real-world cases are introduced showing critical success factors, implemented strategies, and objective analysis of results. In this sense, main objective of this paper is very timely- to introduce a real-world CoP case in which POSCO, world-leading steel company, sorted out creative CoP strategies to nurture knowledge-sharing activities to solve various kinds of problems at hand, and maintain appropriate level of knowledge circulation throughout all the working units of company. In a nutshell, POSCO has been successful in any measure in utilizing the creative CoP activities as strategic means to change the paradigm of innovation and extract fruitful outcomes from integrating three important individual activities such as work, learning, and innovation.

• Journal of KIISE
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• v.43 no.5
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• pp.579-589
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• 2016

Currently, corporations have introduced the knowledge management system that utilizes knowledge effectively for practical purpose and development of core ability. However, existing knowledge systems have failed to share the knowledge content due to lack of elements that encourage the members to participate in the system. In this study, we designed a novel knowledge management system that employs the structure of social network service (SNS). More precisely, screen layout according to function and several algorithms to improve user friendliness and produce integrated knowledge content are recommended. The proposed SNS-based knowledge management system encourages the enterprise members to participate in the system to produce and share valuable knowledge contents.

• Knowledge Management Research
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• v.23 no.1
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• pp.111-131
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• 2022

Mobility service is a service that connects consumers and suppliers of transportation using information and communication technology (ICT), and aims to reduce inconvenience to users in the current transportation system and increase environmental sustainability. Recently, the use of mobility services is gradually increasing, and interest in it from academia and industry is growing. This study derives key influencing factors related to the increase in intention to use vehicle mobility services, and comparatively analyzes the influences between groups by service type (car-hailing vs. car-sharing services) and by generation (generation MZ vs. generation X). As a result of the comparative study, there were differences in user benefits between service type groups, and differences in user benefits and attitudes toward mobility platforms between generation groups. Through this comparative study, the main factors affecting the increase in the intention to use the vehicle mobility service by generation and service type and their differences were identified. This study provides implications to consider in terms of knowledge management for activating vehicle mobility services according to the major target users and service types.

• Knowledge Management Research
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• v.2 no.1
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• pp.83-94
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• 2001

It is a challenging task to introduce and apply a theoretical concept like KM (Knowledge Management) to the corporate management by formulating such notion into a computer-based system. Apart from that, a company who suffers financially will be very much reluctant to employ KM, a solution that will not make an immediate impact on profit generation. Nonetheless, the perception of life-long workplace is being replaced by that of life-long career in today's society, and consequently it has become a key importance for the management to minimizing the Joss of valuable knowledge that results from frequent shift of manpower. Furthermore, knowledge is now regarded as a key to corporate competitiveness as its value has become a more important factor than that of physical resource in estimating a company's value. It is therefore necessary to transform such implicit knowledge that one possesses in his/her mind to a formation so that a company can achieve the ultimate goal of implementing KM: increase of profit and cost reduction. The objective of this research is to look into the case examples of the way in which Samsung Electronics implemented KM and help set the direction for those companies who consider employing KM into their corporate system.

• Knowledge Management Research
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• v.23 no.4
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• pp.233-250
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• 2022

This paper aims to verify how the knowledge sharing culture of hotel companies affects psychological ownership awareness and organization citizenship behavior through knowledge sharing of millennials and generation Z employees. It also assumed that two types of knowledge, such as tacit knowledge and explicit knowledge, would have the effect of controlling knowledge sharing culture and knowledge sharing. This paper collected data from 138 employees working in hotels in the metropolitan area. As a result of the empirical analysis, it was found that the knowledge sharing culture of hotel companies influenced knowledge sharing. In addition, it was confirmed that it had a positive effect on psychological ownership and organizational citizenship behavior. In the case of hotel companies, it was found that the tacit knowledge was more effective in inducing knowledge sharing among employees that the explicit knowledge. If a company provides a knowledge-sharing culture using various forms of tacit knowledge strategies, it is expected to increase the organizational citizenship behavior and psychological ownership of MZ generation employees.