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http://dx.doi.org/10.15813/kmr.2022.23.4.011

The Effects of Knowledge Sharing Culture and Strategy of Hotel Companies on the Psychological Ownership and Organizational Citizenship Behavior of MZ Generation Employees  

Sohyun Park (Smart Tourism Education Platform, Kyung Hee University)
Hyunkyu Kim (Smart Tourism Education Platform, Kyung Hee University)
Jeongwon Choi (Dept. of Hotel Management, Graduate School, Kyung Hee University)
Namho Chung (Smart Tourism Education Platform, Kyung Hee University)
Publication Information
Knowledge Management Research / v.23, no.4, 2022 , pp. 233-250 More about this Journal
Abstract
This paper aims to verify how the knowledge sharing culture of hotel companies affects psychological ownership awareness and organization citizenship behavior through knowledge sharing of millennials and generation Z employees. It also assumed that two types of knowledge, such as tacit knowledge and explicit knowledge, would have the effect of controlling knowledge sharing culture and knowledge sharing. This paper collected data from 138 employees working in hotels in the metropolitan area. As a result of the empirical analysis, it was found that the knowledge sharing culture of hotel companies influenced knowledge sharing. In addition, it was confirmed that it had a positive effect on psychological ownership and organizational citizenship behavior. In the case of hotel companies, it was found that the tacit knowledge was more effective in inducing knowledge sharing among employees that the explicit knowledge. If a company provides a knowledge-sharing culture using various forms of tacit knowledge strategies, it is expected to increase the organizational citizenship behavior and psychological ownership of MZ generation employees.
Keywords
Knowledge sharing culture; Knowledge sharing; Organizational citizenship behavior; Type of knowledge; Psychological ownership;
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