• 유통과학연구
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• 제16권12호
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• pp.105-113
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• 2018

Purpose - This research is intended to suggest ways to enhance customers' satisfaction with service recovery. For this purpose, this study investigated the relationships among perceived justice (distributive, procedural, interactional justice) of service recovery efforts, perceived authenticity of service recovery efforts, the intention to follow advice, and the satisfaction with service recovery. Research design, data, and methodology - This research developed a structural equation model in which the perceived justice (distributive, procedural, interactional justice) and the perceived authenticity are predictors, the satisfaction with service recovery is a dependent variable, and the intention to follow advice is a moderator between the perceived justice (distributive, procedural, interactional justice) and the satisfaction with service recovery. Data were collected from visitors of fast food restaurants in Seoul, Gyeonggi province, and Kangwon province. A total of 330 questionnaires were distributed and 295 responses were collected indicating a response rate of 89.3%. After deleting data having missing value, 288 samples were used for analysis. SPSS 21.0 and AMOS 21.0 were used to test the reliability, validity, model fit, and hypotheses. Results - Empirical results showed that perceived justice, perceived distributive justice, and perceived authenticity had a positive influence on the satisfaction with service recovery. These results indicated that the more highly customers perceived the justice, distributive justice and the authenticity of service recovery efforts, the more they were satisfied with service recovery. And these influences were moderated by the intention to follow advice. Specifically, influences of the perceived justice, the perceived distributive justice, and the perceived authenticity on the satisfaction with service recovery were bigger for people with high intention to follow advice than people with low intention to follow advice. Conclusions - This research contributed to the service recovery literature by showing how perceived justice (distributive, procedural, interactional justice) and perceived authenticity influence satisfaction with service recovery. Moreover, current study introduced the intention to follow advice as moderator of this influence and revealed the moderation role of the intention to follow advice between the perceived justice (distributive, procedural, interactional justice) and the satisfaction with service recovery. Managerially, these results suggested retailing companies some ways to recover from service failure.

• 한국보육학회지
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• 제18권4호
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• pp.145-158
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• 2018

본 연구는 가정어린이집의 교사가 지각하는 조직공정성이 조직몰입과 이직의도에 미치는 상대적 영향력을 살펴봄으로써 어린이집의 효율적 운영을 통한 보육교사의 지원 방안을 모색하고 이를 통한 보육의 질 향상을 위한 제고방안을 마련하고자 하였다. 연구를 위해 부산, 울산, 경남지역에 소재한 가정어린이집에 근무하는 251명의 보육교사를 대상으로 조직공정성, 조직몰입, 이직의도를 측정하는 자료를 수집하여, 기술적 통계, 적률상관관계분석 및 단계적 회귀분석을 실시하였다. 먼저 일반적 배경에 따른 차이를 살펴본 결과, 보육교사의 조직몰입은 연령, 현 기관의 재직기간에서 유의한 차이가 있었으며, 이직의도는 급여에 따른 차이를 보였다. 다음으로 조직공정성의 각 하위요인과 조직몰입은 정적 상관관계를, 이직의도와는 부적 상관관계를 보였다. 마지막으로 조직공정성의 하위요인이 조직몰입에 미치는 상대적 영향력은 절차공정성과 분배공정성이 높은 것으로 나타났으며, 이직의도에 미치는 상대적 영향력은 분배공정성과 상호작용 공정성이 높은 것으로 나타났다. 본 연구결과를 토대로 가정어린이집에서 보육교사가 조직에 몰입하며 이직을 고려하지 않고 안정적으로 직무를 수행하기 위해서 원장의 조직공정성에 대한 가치 인식 및 이를 향상하기 위한 지속적 노력이 필요함을 논의하였다.

• 디지털융복합연구
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• 제12권12호
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• pp.139-149
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• 2014

조직 내에서 구성원들이 직무수행과정을 통해서 경험하게 되는 공정 및 불공정의 느낌을 반영하는 고과공정성은 오늘날 구성원들의 행동, 의사결정의 방향, 행동수준을 결정하는 주요 요인으로 받아지고 있다. 그리고 직무수행과정 중에 맺게 되는 인간관계, 특히 상사-부하간의 교환관계는 직무와 함께 구성원들의 태도 및 행동 형성에 매우 중요한 요소로 부각되어 지고 있다. 따라서 본 연구에서는 연구의 실질적 가치와 기업의 실무적 가치를 높이기 위해 고과공정성과 조직몰입에 대한 관계와 그 관계에서의 상사-부하간의 교환관계의 조절효과를 분석 규명하고자 하는데 그 목적이 있다. 분석결과, 고과공정성은 조직몰입에 긍정적인 영향을 미치며, 고과공정성의 하위 변수 중 상호작용공정성과 조직몰입사이에서 LMX의 조절효과가 있는 것으로 나타났다. 이러한 결과는 학술적 실무적으로 시사하는 바가 클 것으로 사료된다.

• 한국경영과학회지
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• 제27권4호
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• pp.127-137
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• 2002

This study aims at developing and empirically testing a comprehensive model of organizational justice derived from the prior empirical studies on organizational justice. The study seeks to understand the antecedents to and the consequences are addressed. The first question is what characteristics of the HRM systems determine the levels of perceived distributive and procedural justice. Hypotheses are derived from the two prominent theoretical models, i.e., the self-interests model (SIM) and the group value model (GVM). Those factors include neutrality, consistency, accuracy. ethicality. credibility. and reciprocity in the processes of making HRM decisions. All nine factors suggested by the two models aye adopted for this study as major determinants of both distributive and procedural justice. The second question of this study is related to the moderating effects of individual differences on the relationship between the SIM and GVM variables and perceived distributive and procedural justice in organizational contexts. The final research question deals with the consequences of perceived organizational justice. specifically job - related altitudes and organizational commitment. Job-related attitudes in this study refer to job satisfaction, job motivation, and job involvement, i.e., the willingness to make contributions. identification with organization, and intent to stay. In examining the consequences of perceived organizational justice, the study focuses on the interaction effects of procedural and distributive justice on the above nine outcome variables. The results show that both SIM and GVM variables significantly influence distributive and procedural justice. However, hierarchical regression analyses reveal that the GVM variables except more influence has been focused on the consequences of perceived distributive justice with regard to outcomes provided by the organization.

• 한국환경교육학회지:환경교육
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• 제20권4호
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• pp.84-96
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• 2007

The purpose of this study is to develop instruction model of environmental problem process focused with environmental justice. This study has analyzed environmental problem solution process in social studies of elementary school from 4th grade to 6th grade with it. The results of this study are as follows. First, social studies of elementary school didn't show distributive justice in environmental problem solving process. Second, procedural justice existed, but offered information is lacking to each main group. Third, substantive justice was emphasized personal viewpoint. We developed instruction model of environmental problem solving process based upon the results. Component of instruction model is problem analysis, distributive justice, procedural justice, substantive justice and evaluating a solution. Timely, teachers can use and can apply it in social studies class. In conclusion, it is strongly recommend to teach environmental education linked with environmental justice. It enables us enhance a new awareness and attitudes towards sustainable development.

• 동아시아경상학회지
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• 제11권1호
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• pp.1-19
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• 2023

Purpose - In this study, we aimed to theorize blockchain-based social media platform users' commitment by examining the impact of their perceived justice of the token reward system. In addition, this study applied psychological ownership theory to verify the underlying mechanism between users' perceptions of justice and their commitment to the platforms. Research design, data, and methodology - To empirically test our conceptual framework in the study, we collected data through a web-based survey approach from the responses of 385 users who had experience with blockchain-based social media platforms. We employed a structural equation modeling approach to empirically test our proposed hypotheses. Result - The results indicated that distributive justice and informational justice have positive effects on user commitment. The results also showed that psychological ownership plays an important role in mediating the relationship between users' sense of distributive justice and commitment, and between procedural justice and commitment. The findings provided a better understanding of the sense of justice and user commitment in a blockchain-based social media environment. Conclusion - This study represents a preliminary attempt to theorize and empirically examine blockchain-based social media platform users' commitment. This study provided important contributions to the literature on how the effect of users' sense of justice in a reward system affects their commitment to blockchain-based social media platforms.

• The Journal of Asian Finance, Economics and Business
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• 제9권5호
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• pp.531-539
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• 2022

The goal of the research is to identify the relationship between organizational justice, job satisfaction, and work attitudes in the context of job rotation. The competence and loyalty of the employees of an organization are critical to the organization's success. Therefore, organization should invest in developing their employees, including creating effective procedures and human resource management policies. A job rotation program is one of the critical policies in developing employees, as through this program employees can develop and actualize their abilities. However, there are some challenges in practice regarding implementing the procedures of job rotation. One of the challenges is related to the concept of organizational justice, which then impacts on employees' job satisfaction and work attitudes. This study was conducted in focused group discussions. The sample is 272 of a state-owned organization. In this study, the concept of organizational justice, with the dimensions of distributive justice, procedural justice, and interactional justice, were used along with the discussion of job satisfaction and other work attitudes. The results were issues of fairness in perceiving organizational justice in the job rotation context, and the most significant response lies in procedural justice.

• 경영과정보연구
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• 제12권
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• pp.77-99
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• 2003

This study has uncovered some important relationships among employees perceptions of distributive justice and procedural justice and organizational commitment and job satisfaction and organizational effectiveness. The present study attempts, first, to identify the perceived justice in promotion and transfer, performance evaluation, pay raise, job allocation and job fire. Second, to determine the relative importance of DJ(distributive justice) and PJ(procedural justice). Add to that two's justice's impact organizational committment, job satisfaction and to examine relationships of organizational committment, job satisfaction. Third, to examine relationships of organizational committment, job satisfaction and organizational effectiveness. The research is the identification of a modest but significant relationship between the two justice and organizational commitment and job satisfaction and organizational effectiveness. The result make it clear that employee find that right personnel management of fairness.

• 대한가정학회지
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• 제39권12호
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• pp.225-238
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• 2001

This study investigated the relationships of care-oriented morality and justice-oriented morality to gender and sex role identity in young adults. The subjects of this study were 42 males and 46 females, the age of 30 to 39 years old. Care-oriented morality was assessed by the Ethic of Care Interview(ECI) and justice-oriented morality was assessed by the Korean Defining Issues Test(DIT) while sex role identity was assessed by the Korean Sex Role Inventory(KSRI). Care-oriented morality of most of the subjects was on level 2. The P(%) score of justice-oriented morality of most of the subjects was found to be pretty high. Sex differences were found both in the levels of care-oriented morality and justice-oriented morality. That is, women were higherthan men both in care-oriented morality and justice-oriented morality. However, no significant difference in sex role identity types was found both in the levels of care-oriented morality and justice-oriented morality.

• 대한안전경영과학회지
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• 제14권2호
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• pp.229-236
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• 2012

This paper reviewed the relationship between organizational justice and innovative behavior, and the moderating effect of gender. The results of multiple regression analysis, based on the responses from 412 employees in small business, showed that distributive justice, procedural justice and interactional justice have positive relationships with innovative behavior(process innovation, operation innovation, service innovation). In moderating effects, distributive justice more positively related with innovative behavior(process innovation and operation innovation) in male-group than in female-group. But interactional justice more positively related with innovative behavior(operation innovation and service innovation) in female-group than in male-group.