• 디지털융복합연구
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• 제19권8호
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• pp.265-273
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• 2021

본 연구의 목적은 통합건강증진사업을 담당하는 전문인력의 감정노동, 직무스트레스, 조직지원인식과 직무만족도 간의 구조적 관계를 분석하는 것이다. 연구대상은 인천시 보건소에 근무하는 통합건강증진사업 전문인력 126명이었다. 자료 분석은 SPSS 26.0과 AMOS 23.0 프로그램을 사용하여, t-test, ANOVA, 상관관계, 구조방정식모형 분석을 실시하였다. 감정노동은 연령과 결혼 유무에 따라(p<.05), 직무스트레스는 종교 유무에 따라(p<.01), 직무만족도는 경력, 종교와 결혼 유무에 따라(p<.01) 차이가 있었다. 감정노동이 직무만족도에 미치는 간접효과는 -0.315였고, 직접효과는 나타나지 않았다. 직무스트레스가 직무만족도에 미치는 간접효과는 -0.288, 직접효과는 -0.228이었다. 조직지원 인식이 직무만족도에 미치는 직접 효과는 -0.507이었다. 본 연구는 통합건강증진사업 전문인력의 직무만족도 증진을 위한 대안과 중재 프로그램을 개발하는데 기초자료로 활용될 수 있을 것이다.

• 한국간호교육학회지
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• 제28권2호
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• pp.204-217
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• 2022

Purpose: This study was conducted to determine the factors affecting a hypothetical model of testing for general hospital nurses' job embeddedness. Methods: Data were collected from August 20 to September 19, 2021, by a self-administered questionnaire answered by 428 general hospital nurses. The data were analyzed by SPSS and AMOS. Results: Nine of the hypothetical model's 12 hypotheses were supported by the data collected from all participants. The test results indicate that ego resilience, subjective career success, and recovery experience from job stress directly affect participants' job embeddedness. Nurses' work environments were reported to affect ego resilience and subjective career success, while at the same time ego resilience and subjective career success affected the participants' job embeddedness. Work-life balance was found to affect ego resilience and ego resilience affected subjective career success, and at the same time subjective career success directly affected participants' recovery experiences from job stress and job embeddedness. Of these variables, subjective career success had the strongest direct effect on participants' job embeddedness. Work-life balance affected the participants' recovery experiences from job stress, and their recovery experiences from job stress were found to directly affect job embeddedness. Conclusion: These results suggest that different management strategies to enhance hospital nurses' job embeddedness should address nurses' ego resilience, subjective career success, and recovery experiences from job stress.

• Safety and Health at Work
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• 제8권1호
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• pp.19-28
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• 2017

Background: Conservation of resources theory assumes loss of resources as a cause of job strain. In hospital work, conflicts with supervisors are tested to predict lower resources, that is, supervisory social support, participation possibilities, and appreciation. All three resources are expected to predict, in turn, experienced stress (job strain) and lower job satisfaction, lower affective commitment, and a higher resigned attitude towards the job (job attitudes). Methods: The sample included 1,073 employees from 14 Swiss hospitals (n = 604 nurses, n = 81 physicians, n = 135 medical therapists, and n = 253 technical and administrative staff). Of the total sample, 83.1% were female and 38.9% worked full-time. The median tenure was between 7 years and 10 years. Constructs were assessed by online questionnaires. Structural equation modeling was used to test mediation. Results: Structural equation modeling confirmed the negative association of conflict with supervisors and job resources. Tests of indirect paths to resources as a link between conflicts with supervisors and job attitudes were significant. For nurses, social support, participation and appreciation showed a significant indirect path, while among medical technicians the indirect paths included social support and appreciation, and among physicians only appreciation showed a significant indirect path. In medical therapists no indirect path was significant. Job resources did not mediate the link between conflict with supervisors and stress in any occupational group. Conclusion: Conflicts with supervisors are likely to reduce job resources and in turn to lower job attitudes. Work design in hospitals should, therefore, address interpersonal working conditions and conflict management in leadership development.

• 한국병원경영학회지
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• 제17권1호
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• pp.1-22
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• 2012

This study tires to examine affects that job and socio-psychological stresses of female office workers influence job satisfaction, organization commitment, and leaving intentions. A complete data are collected by conducting a survey with 240 female office workers from 9 medical institutions regarded as almost general hospital in Seoul. It is analyzed that the relation between socio-psychological stress and job satisfaction, organization commitment, and leaving intentions by using t-test; analysis of variance; correlation analysis; principal component analysis; linear structural equation modeling; etc. The results of this study are summarized as following. First, as it was comprehended by specific characteristics of subjects that the female office workers' level of job and socio-psychological stress, job satisfaction, organizational commitment, and leaving intention, there were statistically significant distinctions from their age, marital status, presence of children, position in the organization, type of employment, and monthly average income. Second, this study regarded relationship between the female office workers' level of job and socio-psychological stresses, job satisfaction, organizational commitment, and leaving intention. Job and socio-psychological stresses were negatively correlated with job satisfaction and organizational commitment, but the stresses were positive with leaving intention. Third, after evaluating effect that 8 features related to the job stress could influence job stress, the most effective valuables were in order to unfairness in organizational structure, workplace culture, inadequate compensation, and relationship conflict. Fourth, when looking at the overall effects of the job and sociopsychological stresses on job satisfaction, organizational commitment, and leaving intention, work autonomy was the most influencing factor of work stress levels. The level of the job stress seemed to be a prevalent impact on the leaving intention and it showed the most negative relationship that path coefficient from leaving intention to organizational commitment and also from organizational commitment to job satisfaction. Based on these findings, it can be defined that the job and socio-psychological stresses strongly influence job satisfaction, organizational commitment, and leaving intention.

• 한국조리학회지
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• 제17권2호
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• pp.18-34
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• 2011

본 연구는 학교 급식을 담당하는 영양(교)사와 조리종사원의 직무스트레스-직무소진-이직의도의 구조적 관계 비교분석을 위해 서울, 경기소재 180개 직영, 위탁 초 중 고동학교에 근무 중인 영양(교)사와 서울, 경기소재 50개 직영, 위탁 초 중 고등학교에 근무 중인 조리종사원을 대상으로 실시되었다. 영양(교)사와 조리종사원의 직무스트레스, 직무소진 및 이직의도의 구조모형을 비교 분석한 결과 직무요구와 보상부적절성이 비중이 가장 큰 요인임을 확인할 수 있다. 학교급식의 양적인 확대도 중요하지만 학교 급식에 종사하고 종사자의 스트레스요인을 낮춰 영양(교)사 조리종사원으로써 긍지와 만족감을 가지고 직무를 수행 할 수 있을 수 있도록 인식의 전환과 구체적인 방안이 마련되어야 할 것이다.

• Safety and Health at Work
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• 제14권4호
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• pp.425-430
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• 2023

Background: It is acknowledged that legislation acts as a motivator for organizational action on psychosocial risks. Our study aims to provide evidence on the relationship between key occupational safety and health (OSH) policy principles and organizational action on work-related stress, and, in turn, with reported employee job demands and resources and their experience of work-related stress. We focus on Italy where specific legislation and practices on work-related stress were introduced in 2008 which are underpinned by these key OSH policy principles. Methods: Secondary analysis of the Italian samples from the employer ESENER-2 and employee 6th EWCS surveys was conducted, using path analysis in structural equation modeling (SEM) linking the two datasets. Results: We found a strong statistically significant relationship between OSH policy principles and organizational action on work-related stress (C.I. = .62-.78 p < .001). The existence of an organizational action plan on work-related stress was found to be significantly associated with more reported job resources (C.I. = .02-.24, p < .05) but these were not found to be significantly associated with less work-related stress. No significant association was found between having an organizational action plan for work-related stress and reported job demands. However, job demands were significantly related to reported work-related stress (C.I. = .27-.47, p < .001). Conclusions: Findings add support to the call for specific legislation on work-related psychosocial risks and highlight how an organizational OSH culture underpinned by key OSH principles, and awareness/competence development on psychosocial risk management can have a positive effect on organizational action. However, further support needs to be provided to organizations around developing primary prevention interventions at the organizational level with the aim of reducing job demands.

• 한국콘텐츠학회논문지
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• 제16권6호
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• pp.761-773
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• 2016

본 연구의 목적은 리더의 윤리적 리더십과 부하들의 조직동일시와 직무 스트레스 간의 관계를 규명하는 것이다. 특히, 본 연구는 부하들의 조화로운 열정의 매개역할에 중점을 두고 검증하는 것이다. 이를 위해 국내 기업에 종사하는 369명의 종업원들을 대상으로 설문을 실시하고, 구조방정식모형을 사용하여 본 연구의 가설을 검증하였다. 분석결과, 상사의 윤리적 리더십은 부하들의 조화로운 열정과 조직동일시에 정(+)적인 관계가 있었지만, 부하들의 직무 스트레스와는 상관관계가 없었다. 그리고 부하들의 조화로운 열정을 매개로 하여 상사의 윤리적 리더십이 부하들의 조직동일시에 정(+)적인 영향을 미치고 부하들의 직무 스트레스에 부(-)적인 영향을 미쳤다. 구체적으로 본 연구결과에서 조화로운 열정은 윤리적 리더십과 조직동일시 간의 관계에서 부분매개역할을 하고, 윤리적 리더십과 직무 스트레스 간의 관계에서 완전매개역할을 하고 있었다. 그리고 본 연구결과의 시사점과 한계점 및 향후연구 방향을 제시하였다.

• Safety and Health at Work
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• 제14권2호
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• pp.222-228
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• 2023

Background: This study aimed to explore relationships between job stress and psychological adaptation and how they related to interpersonal needs through mood states among female migrant manufacturing workers. Methods: A cross-sectional survey was conducted in 16 factories in Shenzhen, China. Sociodemographic, job stress, psychological adaptation and other psychological information of was collected. Structural equation modeling was performed to delineate the internal relationship between variables. Results: The hypothetical structural equation model exhibited acceptable model fit among female migrant manufacturing workers (χ² = 11.635, df = 2, χ²/df = 5.82, p = 0.003, RMSEA = 0.090, CFI = 0.972, SRMR = 0.020). Job stress was directly associated with mood states and interpersonal needs; Psychological adaptation was directly associated with mood states and indirectly associated with interpersonal needs; Bootstrapping tests demonstrated mediation effect of mood states in the way from psychological adaptation to interpersonal needs. Conclusion: Female migrant manufacturing workers who suffered stress from job and the process of psychological adaptation may have worse mood states and workers with worse mood states are more likely to develop unmet interpersonal needs, a proximal factor of suicidal ideation.

• 경영과정보연구
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• 제39권2호
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• pp.77-94
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• 2020

국가경제 차원에서 서비스산업의 비중과 중요성이 높아지고 있음에 반해 항공서비스산업 종사자인 객실 승무원의 근속율과 업무 만족도는 높지 않다. 이에 본 연구는 이른바 감정노동에 종사하는 객실승무원을 대상으로 그들이 직무환경에서 경험하는 직무스트레스를 감소시킬 수 있는 주요요인이 무엇인지, 그리고 직무스트레스가 객실승무원 구성원의 성과와 태도에 어떠한 영향을 미치는 지를 파악하고자 한다. 구체적으로 본 연구는 객실승무원의 긍정적인 심리상태가 승무원 구성원들 간 상호작용 및 승무원 개인의 직무스트레스에 어떠한 영향을 미치는지, 나아가 궁극적인 성과측면에서 구성원의 조직몰입과 지식공유에 미치는 어떠한 영향을 미치는 지를 검증하고자 한다. 이러한 상호작용 관계에서 고려되는 주요 구성개념은 승무원의 긍정심리자본과 리더-구성원 교환관계(LMX), 직무스트레스, 조직몰입, 지식공유의 5가지 요소이다. 본 연구는 국내 항공사 객실승무원에게 설문조사하여 최종 390부를 대상으로 SPSS/PC version 20.0의 통계 프로그램 및 AMOS 20.0을 사용하여 분석하였다. 연구 결과, 승무원 구성원들 간 우호적인 리더-구성원 교환관계(LMX)는 직무스트레스를 낮추는 데에 유의한 역할을 하며, 직무스트레스가 낮을수록 구성원 성과인 조직몰입과 지식공유에 긍정적인 영향을 미치는 것이 확인되었다. 무엇보다도 본 연구에서는 구성원의 긍정심리자본은 다른 요인들에 영향을 미치는 트리거 역할을 함을 검증할 수 있었다. 따라서 본 연구는, 항공사들이 경쟁력 있는 인적자원 확보를 위해 승무원 개인이 긍정적인 심리상태를 유지하는데 중점을 두어야하며 이를 위한 조직차원의 제도개선 및 환경개선이 필요함을 시사하고 있다.

• 실천공학교육논문지
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• 제7권2호
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• pp.135-146
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• 2015

본 연구는 종사원과 관리자가 서로 다른 국가에 있는 원격관리 상황에서 임파워먼트의 영향력을 검증하였다. 이를 위해 다국적 영어교육 기업의 현지교사 79명을 대상으로 설문조사를 하였고, 구조방정식 모형을 통해서 실증연구를 검증하였다. 그 결과 원격관리 상황에서도 임파워먼트는 직무만족과 조직몰입에 정(+)의 영향을 미치고 직무만족은 조직몰입에 정(+)의 영향을 미치는 것으로 나타났다. 또한 임파워먼트는 직무스트레스에 부(-)의 영향을 미치는 것으로 나타났고, 직무만족은 임파워먼트가 조직몰입에 영향을 미칠 때 부분매개 하는 것으로 나타났다. 연구결과에 따라서 원격관리를 해야 하는 조직형태에서도 임파워먼트를 활용범위를 넓혀서 종사원들의 직무만족과 조직몰입을 높일 수 있는 계기를 마련하게 되었다.