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http://dx.doi.org/10.29214/damis.2020.39.2.005

The Effect of Positive Psychological Capital and Leader-Member Exchange on Job Stress, Organizational Commitment, and Knowledge Sharing - Focusing on Flight Attendants -  

Um, Hyemi (Department of Global Knowledge Management, Jung-Ang University)
Moon, Yunji (Department of Management Information Systems, Catholic University of Pusan)
Publication Information
Management & Information Systems Review / v.39, no.2, 2020 , pp. 77-94 More about this Journal
Abstract
While the importance of the service industry has increased at the national economy level, the service rate and job satisfaction of the flight attendants in the aviation service industry are not high. In this regard, this study aims to recognize what factors can reduce their job stress in the emotional work environment, and how job stress affects their attitude and job performance. More specifically, the current study tries to investigate how flight attendants' positive psychological status affect their job stress, organizational commitment, and knowledge sharing in the aspect of job performance. The main five constructs in these interrelationships include the flight attendants' positive psychological capital, leader-member exchange(LMX), job stress, organizational commitment, and knowledge sharing. This study conducted a quantitative research with 390 questionnaire for flight attendants, and analyzed the data using SPSS/PC version 20.0 and structural equation modeling program of AMOS 20.0. The findings show that the favorable leader-member exchange relationship between flight attendants plays a significant role in lowering job stress, while high job stress has a negative effect on organizational commitment and knowledge sharing. The result also shows that personal positive psychological capital acts as a trigger to influence other factors. Therefore, this study suggests that it is essential for airlines not only to promote an organizational system to support the flight attendants' emotional work but also to maintain a positive psychological state for securing competitive human resources.
Keywords
Positive Psychological Capital; Leader-member Exchange(LMX); Job Stress; Organizational Commitment; Knowledge Sharing;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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