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http://dx.doi.org/10.14400/JDC.2021.19.8.265

Structural Relationship Analysis between Emotional labor, Job stress, Perceived organizational support and Job satisfaction for the Health Promotion Program Personnel  

Park, Kwi Hwa (Gachon University College of Medicine)
Yim, Jun (University of Seoul Graduate School of Urban Public Health)
Publication Information
Journal of Digital Convergence / v.19, no.8, 2021 , pp. 265-273 More about this Journal
Abstract
The purpose of this study is to analyze the structural relationship between emotional labor, job stress, perceived organizational support and job satisfaction for the health promotion program personnel. The subjects were 126 in charge of the health promotion program. Data were analyzed using SPSS 26.0 and AMOS 23.0 for the independent t-test, ANOVA, Pearson correlation coefficients and structural equation modeling. There were significant differences in emotional labor by age and marital status (p<.05), job stress by religion (p<.01) and job satisfaction by career, religion and marital status (p<.01). The indirect effect of emotional labor on job satisfaction was -0.315, and no direct effect was found. The indirect effect of job stress on job satisfaction was -0.288, and the direct effect was -0.228. The direct effect of perceived organizational support on job satisfaction was -0.507. These results can be used as baseline data to develop alternatives and intervention programs to enhance job satisfaction.
Keywords
Health Promotion Program; Emotional Labor; Job Stress; Perceived Organizational Support; Job Satisfaction;
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