• 제목/요약/키워드: inter-organizational relationship factor

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조직간 관계특성이 공급사슬 민첩성에 미치는 영향에 관한 연구: 공급업체 관점으로 (The Effects of Inter-Organizational Relationship Characteristics on Supply Chain Agility: From the Supplier Perspective)

  • 장활식;김재정
    • 한국정보시스템학회지:정보시스템연구
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    • 제21권3호
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    • pp.187-214
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    • 2012
  • Supply chain management(SCM) helps firms in integrating their business by collaborating with other value chain partners to meet the unpredictable demand of the end user. Agility is the fundamental characteristic of a supply chain needed for survival in turbulent and volatile markets, which are becoming norms as product life cycles shorten and environmental forces create additional uncertainty resulting in higher risk in the supply chain management. Literature reviews reveals various factors that could affect the agility. The objective of this study is to derive interdependence, partnership, quality of information, joint problem solving, modelize the mutual influential relationship between them, and look into the influential relationship influencing the agility. To test the proposed model, we used a data set generated from survey. Date analysis was conducted using 122 respondents. We used structural equation model (SEM) implemented in partial least square(PLS). The results of this study can be summarized as follows. Interdependence had a significant impact on partnership. Partnership had a significant impact on quality of information and joint problem solving. Quality of information had a significant impact on joint problem solving. Quality of information and joint problem solving had a significant impact on agility. This study diagnoses that Inter-organizational relationship characteristics are important for supply chain agility. Inter-organizational relationship characteristics are considered as an essential factor for supply chain agility.

대형 유통업체 윤리적 리더십의 선행변수에 관한 연구 : 할인점과 공급업체 간 관계를 중심으로 (A Study on Antecedents of Ethical Leadership of Power Retailers, : Focusing on the Relationship between Discount Stores and Their Suppliers)

  • 김상덕
    • 한국유통학회지:유통연구
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    • 제17권3호
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    • pp.59-92
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    • 2012
  • 본 연구는 최근 인사조직 분야에서 집중적인 조명을 받고 있는 윤리적 리더십을 유통경로 연구에 적용함으로써, 그 동안 그 중요성에 비해 덜 조명되었던 유통경로 내 조직 간 리더십에 대한 이해를 증진시키고자 한다. 특히, 본 연구는 비교적 최근 밝혀지기 시작한 윤리적 리더십의 선행변수에 초점을 맞춤으로 유통경로의 구성원 간 관계에서 윤리적 리더십이 형성되기 위해서는 어떻게 해야 하는 지를 규명하고자 한다. 이를 위해 본 연구는 조직의 성격특성과 관계유지전략이라는 두 가지 이론적 차원의 변수들과 실무자들과의 심층면접을 통해 중요하게 언급된 공급업체 관리활동 변수들을 실증하였다. 국내 6대 할인점에 상품을 공급하는 공급업체 295개 사의 납품 담당자를 대상으로 설문조사를 실시하였고, PLS(Partial Least Square) 구조모형 분석을 통해 분석한 결과, 대형 할인점의 조직특성 중 양심이, 관계유지 전략 중 개방전략, 갈등관리전략, 사회망전략이, 공급업체 관리활동 중 교육훈련과 공정한 보상이 대형 할인점의 윤리적 리더십을 강화하는 것으로 나타났다. 반면, 대형 할인점의 정서적 불안정은 윤리적 리더십을 약화시켰고, 친절성과 보장전략, 조직간 커뮤니케이션은 윤리적 리더십에 유의적인 영향을 미치지 않았다.

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지식상호보완성이 정보시스템 감리 성과에 미치는 영향 : 상주감리 관점에서 (An Analysis of the Effects of Knowledge Complementarities on the Performance of Information System Audit : A Perspective of the Resident Audit in the Project Office)

  • 장지연;김충영
    • 한국IT서비스학회지
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    • 제15권1호
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    • pp.113-129
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    • 2016
  • Recently, as Information System projects tend to be more complex, the importance of Information System Audit increases. In the same context, the need for the resident IS Audit also increases, which is supposed to deal with the possible risks and urgent issues by providing the appropriate support and timely coordination during IS project. Basically, for the effective IS Audit, the IS audit team members should be able to understand such a business context as work characteristics, business knowledge, goals, and culture of the organization. The audit team members should also be able to share the various knowledge of Information Technology and audit procedure with the owner of the project. Especially, for the resident audit, it is more important to fill the gaps in expertise between project owner and audit team. However, any studies on the need of common knowledge base (knowledge complementarities) in the IS audit have not been done so far. The purpose of this study is to analyze whether the knowledge complementarity based on inter-organizational communication between the project owner and audit team members makes an effect on the fidelity and performance of IS audit. In order to do this, the relationship among inter-organizational communication and knowledge complementarity, the fidelity of IS audit service, and performance of IS audit has been analyzed, using Structural Equation Model. The result shows that all the relationship is significant, which means that knowledge complementarity between the two different interest groups should be an effective factor on the fidelity and performance of IS audit. This result implies that, for better quality of IS Audit service, how to acquire the knowledge complementarity between the project owner and Audit team should be considered seriously as well as systematically in the process of IS Audit.

공급사슬 네트워크에서 기업 간 관계 요인이 기술 확산에 미치는 영향 (A Study of Effects of Interorganizational Relationship Factors on Technology Diffusion in Supply Chain Networks)

  • 최대헌
    • 한국산학기술학회논문지
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    • 제16권2호
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    • pp.1006-1015
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    • 2015
  • 본 연구에서는 공급사슬 네트워크에서 네트워크 기반 기업 간 기술의 적용과 그 확산에 영향을 주는 요인을 도출하고 요인들 간의 관계를 밝히고자 한다. 공급사슬관리의 효율성과 전체 최적화의 달성을 위해 도입된 기업 간 기술은 공급사슬 내 기업들의 적극적인 기술 도입과 공급사슬 네트워크상 빠른 확산이 필요하다. 하지만, 각 기업들마다 내 외부적인 요인들에 의해 도입시점이 각기 다르며 이로 인해 그 기술의 확산속도가 결정되어 진다. 특히, 공급사슬 상에 다수의 공급업체들이 존재하는 경우, 새로운 기술의 도입을 고려중인 잠재적 대상은 기업 내부적 요인뿐만 아니라 다른 기업들과의 관계요인에 의해 결정되어지는데, 관계 요인에 의한 영향은 그 기업과의 물리적 또는 사회적 접근성에 의해 결정된다. 본 연구는 미국 유통산업 내 소비재제품제조업체(CPG)들에게 도입된 기업 간 네트워크 기술 중의 하나인 재고추적기술의 도입과 확산에 대한 실증적 분석을 통해, 잠재적 사용자의 기술 도입 결정이 초기에는 몇몇 기업들의 내부적 요인의 영향에 의해 확산이 되다가 점차적으로 사회적 접근성과 같은 관계요인에 의해 영향을 받으며 공급사슬 전체적으로 기술 확산이 일어나는 것을 확인하였다.

물류기업의 조직간 관계요인 및 기술요인이 물류성과에 미치는 영향 (The Effect of Organizational Relations and Technology Factors on Logistics Performance of Logistics Firms)

  • 이선규
    • 서비스연구
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    • 제7권1호
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    • pp.41-52
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    • 2017
  • 본 연구는 물류정보시스템을 구축하여 운영 중인 업체를 대상으로 물류기업의 조직 간 관계요인 및 기술요인이 물류성과에 미치는 영향을 분석하였다. 분석결과 물류성과에 영향을 미치는 요인으로 조직 간 관계요인의 정보공유, 상호신뢰, 상호이익은 모두 물류성과에 긍정적인 영향을 미치는 요인으로 분석되었고, 기술요인에서는 IT기반구조 및 기술의 신뢰요인은 물류성과에 긍정적인 영향을 미치는 요인으로 분석되었으나 시스템 운영능력은 물류성과에 긍정적인 영향을 미치지 않는 요인으로 분석되었다. 이러한 분석결과에 따라 물류기업은 상호간의 정보공유나 상호 이익 및 신뢰를 위해 노력을 하여야 기업의 물류성과가 극대화될 수 있다는 점을 확인할 수 있었고, 기술적으로 기술에 대한 신뢰 역시 중요한 요인임을 확인할 수 있었다.

소비자 관계몰입의 다차원성에 관한 연구 (Consumers' Commitment and Its Multi-Dimensional Structure)

  • 이수진
    • 한국의류학회지
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    • 제28권3_4호
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    • pp.527-538
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    • 2004
  • Despite the importance of and the vast empirical research attention devoted to commitment in channel relationships, several unresolved issues remain. First, although the term commitment is often measured as a single trait, measuring commitment as a single dimension, is problematic for the epistemological depth and methodological sophistication of the instrument. Second, consumer research has seldom considered the complex nature of commitment in consumer markets. This study hypothesized that the multidimensionality of commitment can be separately identified and that the multidimensional factors-LY(Loyalty), ID(Identity), INT(Internalization)-interact differently from those in inter-fun relationships. A conceptualization of commitment holds LY as a central mediator between ID and INT in this study. The data was collected from 491 retail consumers. For the measurement model test, the three-factor model was selected as representing the underlying factor structure in the sample data and the multidimensionality of commitment was confirmed. The conceptualized model, holding LY as a mediator of ID and INT, performed better than the competing model with INT as mediator of ID and LY. The results provide a theoretical contribution in furthering the research on relationship marketing with consumers by suggesting that the consumer commitment structure be presented differently from the organizational commitment.

공급망 참여 기업간 잠재적 지식 상호보완성과 지식 교환 (Potential Knowledge Complementarities and Knowledge Exchange in Supply Channel Partners)

  • 류성렬;김경규
    • Asia pacific journal of information systems
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    • 제19권1호
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    • pp.83-111
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    • 2009
  • Despite the growing emphasis on the importance of knowledge exchange among supply chain participants, few companies have fully exploited the knowledge resources held by their supply chain partners. Among many reasons for this phenomenon, recent literature on inter-firm knowledge exchange identifies knowledge complementarities between the supply channel partners as an important determinant of knowledge exchange. Firms participating in a supply chain are likely to exchange partners' complementary knowledge. In order to extract value from them, it is important to recognize the difference between the potential value and the implementation of this potential value. However, the literature fails to distinguish between potential knowledge complementarities and implemented knowledge complementarities. In order to realize the value of potential knowledge complementarities, knowledge should be exchanged and effectively integrated in the supply channel. Further, investigating inter-firm knowledge exchange from both partners' perspectives is important especially when there are interdependencies between the channel partners. The purpose of this research is to investigate the impact of potential knowledge complementarities on knowledge exchange in buyer-supplier relationships by looking at both partners' perspectives. This research also includes trust in partner's competence and inter-organizational information systems (IOIS) as they are relevant when the complementary knowledge flows between organizations. The data required for this field study was collected from 70 buyers and their suppliers in three multinational enterprises in two different industries (Automobile manufacturing and Telecommunication services) headquartered in Korea. The results indicate that potential knowledge complementarities between buyer and supplier do not directly influence knowledge exchange, but indirectly through trust in partner's competence. And the results indicate that competence-based trust and IOIS have direct effects on knowledge exchange. Empirical results also show that IOIS moderates the relationship between potential knowledge complementarities and knowledge exchange. This study is a first attempt to empirically verify the theoretical model about potential knowledge complementarities and to investigate the impact of potential knowledge complementarities on interfirm knowledge exchange. From a theoretical perspective, this study not only clarifies the distinction between potential knowledge complementarities and implemented knowledge complementarities, but also develops an instrument to measure the concept of potential knowledge complementarities in the context of operational and planning knowledge in a supply chain. Further, we develop a theoretical framework suggesting that potential knowledge complementarities of partners in a supply chain affect knowledge exchange directly and indirectly through competence-based trust. The findings from this study have some managerial implications for practicing managers as well. First, buyers should search for suppliers that have potential complementary knowledge, which can be integrated to create synergy through interfirm knowledge exchange. Furthermore, firms must develop mechanisms to identify potential complementary knowledge of partners. Second, firms should continue their endeavor to develop their own unique knowledge so that their knowledge can benefit the entire supply channel. Finally, trust among supply chain partners turns out to be an important factor for interfirm knowledge exchange. Therefore, effective management for engendering trustworthy buyer-supplier relationships should receive appropriate attention from managers.

Development and Validation of a Practical Instrument for Injury Prevention: The Occupational Safety and Health Monitoring and Assessment Tool (OSH-MAT)

  • Sun, Yi;Arning, Martin;Bochmann, Frank;Borger, Jutta;Heitmann, Thomas
    • Safety and Health at Work
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    • 제9권2호
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    • pp.140-143
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    • 2018
  • Background: The Occupational Safety and Health Monitoring and Assessment Tool (OSH-MAT) is a practical instrument that is currently used in the German woodworking and metalworking industries to monitor safety conditions at workplaces. The 12-item scoring system has three subscales rating technical, organizational, and personnel-related conditions in a company. Each item has a rating value ranging from 1 to 9, with higher values indicating higher standard of safety conditions. Methods: The reliability of this instrument was evaluated in a cross-sectional survey among 128 companies and its validity among 30,514 companies. The inter-rater reliability of the instrument was examined independently and simultaneously by two well-trained safety engineers. Agreement between the double ratings was quantified by the intraclass correlation coefficient and absolute agreement of the rating values. The content validity of the OSH-MAT was evaluated by quantifying the association between OSH-MAT values and 5-year average injury rates by Poisson regression analysis adjusted for the size of the companies and industrial sectors. The construct validity of OSH-MAT was examined by principle component factor analysis. Results: Our analysis indicated good to very good inter-rater reliability (intraclass correlation coefficient = 0.64-0.74) of OSH-MAT values with an absolute agreement of between 72% and 81%. Factor analysis identified three component subscales that met exactly the structure theory of this instrument. The Poisson regression analysis demonstrated a statistically significant exposure-response relationship between OSH-MAT values and the 5-year average injury rates. Conclusion: These analyses indicate that OSH-MAT is a valid and reliable instrument that can be used effectively to monitor safety conditions at workplaces.

참여자관점에서 공급사슬관리 시스템의 성공에 영향을 미치는 요인에 관한 실증연구 (An Empirical Study on the Determinants of Supply Chain Management Systems Success from Vendor's Perspective)

  • 강성배;문태수;정윤
    • Asia pacific journal of information systems
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    • 제20권3호
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    • pp.139-166
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    • 2010
  • The supply chain management (SCM) systems have emerged as strong managerial tools for manufacturing firms in enhancing competitive strength. Despite of large investments in the SCM systems, many companies are not fully realizing the promised benefits from the systems. A review of literature on adoption, implementation and success factor of IOS (inter-organization systems), EDI (electronic data interchange) systems, shows that this issue has been examined from multiple theoretic perspectives. And many researchers have attempted to identify the factors which influence the success of system implementation. However, the existing studies have two drawbacks in revealing the determinants of systems implementation success. First, previous researches raise questions as to the appropriateness of research subjects selected. Most SCM systems are operating in the form of private industrial networks, where the participants of the systems consist of two distinct groups: focus companies and vendors. The focus companies are the primary actors in developing and operating the systems, while vendors are passive participants which are connected to the system in order to supply raw materials and parts to the focus companies. Under the circumstance, there are three ways in selecting the research subjects; focus companies only, vendors only, or two parties grouped together. It is hard to find researches that use the focus companies exclusively as the subjects probably due to the insufficient sample size for statistic analysis. Most researches have been conducted using the data collected from both groups. We argue that the SCM success factors cannot be correctly indentified in this case. The focus companies and the vendors are in different positions in many areas regarding the system implementation: firm size, managerial resources, bargaining power, organizational maturity, and etc. There are no obvious reasons to believe that the success factors of the two groups are identical. Grouping the two groups also raises questions on measuring the system success. The benefits from utilizing the systems may not be commonly distributed to the two groups. One group's benefits might be realized at the expenses of the other group considering the situation where vendors participating in SCM systems are under continuous pressures from the focus companies with respect to prices, quality, and delivery time. Therefore, by combining the system outcomes of both groups we cannot measure the system benefits obtained by each group correctly. Second, the measures of system success adopted in the previous researches have shortcoming in measuring the SCM success. User satisfaction, system utilization, and user attitudes toward the systems are most commonly used success measures in the existing studies. These measures have been developed as proxy variables in the studies of decision support systems (DSS) where the contribution of the systems to the organization performance is very difficult to measure. Unlike the DSS, the SCM systems have more specific goals, such as cost saving, inventory reduction, quality improvement, rapid time, and higher customer service. We maintain that more specific measures can be developed instead of proxy variables in order to measure the system benefits correctly. The purpose of this study is to find the determinants of SCM systems success in the perspective of vendor companies. In developing the research model, we have focused on selecting the success factors appropriate for the vendors through reviewing past researches and on developing more accurate success measures. The variables can be classified into following: technological, organizational, and environmental factors on the basis of TOE (Technology-Organization-Environment) framework. The model consists of three independent variables (competition intensity, top management support, and information system maturity), one mediating variable (collaboration), one moderating variable (government support), and a dependent variable (system success). The systems success measures have been developed to reflect the operational benefits of the SCM systems; improvement in planning and analysis capabilities, faster throughput, cost reduction, task integration, and improved product and customer service. The model has been validated using the survey data collected from 122 vendors participating in the SCM systems in Korea. To test for mediation, one should estimate the hierarchical regression analysis on the collaboration. And moderating effect analysis should estimate the moderated multiple regression, examines the effect of the government support. The result shows that information system maturity and top management support are the most important determinants of SCM system success. Supply chain technologies that standardize data formats and enhance information sharing may be adopted by supply chain leader organization because of the influence of focal company in the private industrial networks in order to streamline transactions and improve inter-organization communication. Specially, the need to develop and sustain an information system maturity will provide the focus and purpose to successfully overcome information system obstacles and resistance to innovation diffusion within the supply chain network organization. The support of top management will help focus efforts toward the realization of inter-organizational benefits and lend credibility to functional managers responsible for its implementation. The active involvement, vision, and direction of high level executives provide the impetus needed to sustain the implementation of SCM. The quality of collaboration relationships also is positively related to outcome variable. Collaboration variable is found to have a mediation effect between on influencing factors and implementation success. Higher levels of inter-organizational collaboration behaviors such as shared planning and flexibility in coordinating activities were found to be strongly linked to the vendors trust in the supply chain network. Government support moderates the effect of the IS maturity, competitive intensity, top management support on collaboration and implementation success of SCM. In general, the vendor companies face substantially greater risks in SCM implementation than the larger companies do because of severe constraints on financial and human resources and limited education on SCM systems. Besides resources, Vendors generally lack computer experience and do not have sufficient internal SCM expertise. For these reasons, government supports may establish requirements for firms doing business with the government or provide incentives to adopt, implementation SCM or practices. Government support provides significant improvements in implementation success of SCM when IS maturity, competitive intensity, top management support and collaboration are low. The environmental characteristic of competition intensity has no direct effect on vendor perspective of SCM system success. But, vendors facing above average competition intensity will have a greater need for changing technology. This suggests that companies trying to implement SCM systems should set up compatible supply chain networks and a high-quality collaboration relationship for implementation and performance.

산업재 거래관계와 구조적 결합: 미국 금속산업의 분석 연구 (Business Relationships and Structural Bonding: A Study of American Metal Industry)

  • 한상린;김윤태;오창엽;정재문
    • 마케팅과학연구
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    • 제18권3호
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    • pp.115-132
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    • 2008
  • 산업재 거래관계에서 구매자와 공급업체간의 장기 거래관계의 형성은 전형적인 현상이며 그동안 많은 연구들이 이러한 장기관계의 결정 요인과 그로 인한 결과에 관해 다양한 연구들을 수행해 왔다고 할 수 있다. 특히 금속산업은 산업재의 대표적인 산업 분야로 미국 금속산업 시장의 경우 기업당 평균 매출이 최소 10억 달러가 넘는 중요한 시장이라고 볼 수 있다. 본 연구에서는 이러한 중요한 의미를 갖는 미국 금속산업 시장에서 구매기업과 공급기업간의 거래관계를 형성하는 대표적인 요인으로 구조적 결합이라는 개념을 정립하고 이러한 구조적 결합을 결정하는 네가지 주요 변수(기술, 대체안 비교수준, 거래특유자산, 거래 중요성)들을 찾아내 이를 연구모형화하고 각각의 변수에 대한 연구가설을 다음과 같이 설정하였다. H1: 기술수준은 구조적 결합에 정의 영향을 미칠 것이다. H2: 대체안 비교수준은 구조적 결합에 정의 영향을 미칠 것이다. H3: 거래특유자산은 구조적 결합에 정의 영향을 미칠 것이다. H4: 거래의 중요성은 구조적 결합에 정의 영향을 미칠 것이다. H5: 구조적 결합은 몰입의 수준에 정의 영향을 미칠 것이다. 연구 가설의 검증을 위해 미국 금속산업에서 400개 기업을 선정해 설문조사를 실시 하였고 총 139개의 설문지를 회수하여 최종 분석에 사용하였다. 연구 가설과 연구 모형의 검증을 위해 구조방정식 모형과 LISREL을 사용하였고 최종 분석 결과 모든 가설이 체택되었다. 마지막으로 본 연구결과를 통한 마케팅전략적 시사점과 연구가 갖는 한계점에 대하여도 결론 부분에서 토론하였다.

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