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http://dx.doi.org/10.18807/jsrs.2017.7.1.041

The Effect of Organizational Relations and Technology Factors on Logistics Performance of Logistics Firms  

Yi, Seon Gyu (Department of Convergence Industry, Seoul Venture University)
Publication Information
Journal of Service Research and Studies / v.7, no.1, 2017 , pp. 41-52 More about this Journal
Abstract
This study The purpose of this study is to analyze the effect of relationship factors and technical factors on the logistics performance of logistics companies. As a result of the analysis, information sharing, mutual trust, and mutual benefit of the inter-organizational relationship factors as factors affecting the logistics performance were analyzed as the factors that positively influence the logistics performance. In the technology factor, IT infrastructure and technology reliability are analyzed as factors that positively influence logistics performance, but system operation capacity is analyzed as a factor that does not positively affect logistics performance. Based on the results of this analysis, it can be confirmed that logistics companies can maximize the logistics performance by mutual sharing of information, mutual benefit and trust, and it is also confirmed that technical reliability is also an important factor.
Keywords
Logistics Information Systems; information sharing; mutual trust; mutual benefit; IT infrastructure; technology reliability;
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