• Title/Summary/Keyword: information management and services

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The Impact Structure on Co-Creation, Shared Value and Customer Satisfaction of Customer Acceptance for Servicescape: Focusing on Theme Park Service (서비스스케이프에 대한 고객수용이 공동창조 및 공유가치와 고객만족에 미치는 영향 구조: 테마파크서비스를 중심으로)

  • Ahn, Yeon S.
    • Journal of Service Research and Studies
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    • v.10 no.1
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    • pp.97-107
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    • 2020
  • The purpose of this study is to demonstrate the effect of customer acceptance of servicescape on customer satisfaction focusing in theme park service. In particular, the degree of usefulness and ease of use perceived for servicescape will ultimately have the impact on customer satisfaction through the process of service co-creation and shared values creation. In order to demonstrate this structural influence relationship, a survey of 247 undergraduate and graduate students taking service management course was conducted. The customer's acceptance of the servicescape affects the co-creation activities of the service. It creates value and contributes to the improvement of satisfaction. Looking at the results of this study in detail, it is necessary to take into consideration the usefulness of the theme park employees' clothes and symbols, etc. in servicescape, and the convenience of the facility itself is important. This servicescape reveals that customers should be comfortable with the use of real-time information on the site and that customer satisfaction can be improved by creating new shared value. This study has been limited to the theme park service which has a large-scale service field and the distribution status of many customers in real time, so it is limited to apply to the other services with detail reinterpreting.

The New Urbanization Process and Changing Spatial Structure of Seoul (서울의 신도시화 과정과 공간구조의 변화)

  • 이경자;홍인옥;최병두
    • Journal of the Economic Geographical Society of Korea
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    • v.6 no.2
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    • pp.443-470
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    • 2003
  • This study is to consider economic, political, socio-cultural and environmental characteristics of the new urbanization process and its spatial structures and urban policy of Seoul in the 1990s. Some experimental findings which have been identified throughout this study can be summarized as follows. First of all, Seoul, the largest city in S.Korea has experienced a restructuring process of economy, which has been promoted by the development of producer services as well as knowledge- based or high tech industries. Secondly, the autonomy of Seoul has increased after the introduction of local self-government, with relatively higher self-management of local finance than other cities, strengthening the tendency of enterpreneurialism, empowering civil movements, and increasing the political participation of women. Thirdly, in the socio-cultural aspect, the material wants to gain a certain identity through consumption, using urban environments culturally, varying consuming attitudes and ways of leisure times in relation with the rapid development of transportation and information communication. Fourthly, in the environmental aspect, Seoul has tried to introduce the concept of sustainable development in terms of increasing wants on the quality of life, and to develop a pro-environmental eco-city with environmental rehabilitation, constructing green space and eco-park. Finally, in the spatial dimension, Seoul has shown a structuration of multi-centers, with highly spectacular urban landscapes and seemingly authentic urban planning. These results make us confirm that Seoul has been in the process of new urbanization which can be distinguished from the previous one.

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A Study on Application Plan LTE Wireless Network in the Container Terminal Yard (컨테이너터미널 장치장에서 무선네트워크 LTE 적용방안에 관한 연구)

  • Cha, Sang-Hyun;Noh, Chang-Kyun
    • Journal of Navigation and Port Research
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    • v.40 no.1
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    • pp.43-50
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    • 2016
  • Amid of the logistics hub center competition is going to intensifying between the world major port, it is essential to pre-occupied the base in the logistics hub world take advantage of advanced technology of logistics equipment than other ports. In existing container terminal, when container moves the terminal use the omnidirectional and directional antenna in order to exchange data information on the basis of 802.11 wireless network system. Case of loading height of exceeding, the blind sport will occur and a limited frequency channel can't help using in the area. A limited frequency channel usage and nested areas happen to use the closed terminal, it has a great influence to operate the terminal working. In this paper, LTE network is configured provided by the specified company ('L' Corp,.Ltd) and terminal data extracted through LBO (Local Breakout) in the cell site which is configured directly with container terminal operation server. Using this method, container terminal yard equipment operate without overlapping arises with uninterrupted data presented for ways to efficiently. I would suggest both the existing wireless AP LAN configuration of container terminal and new LTE system and applied to the real yard operating devices situations. Through these methods presented comparative the existing network traffic with new constructed LTE configuration. I admired to suggest that wireless network LTE introduction is fundamental factors to get rid of the blind spot, the problem of limited frequency channel and overlapping arises. These essential points can be a continual improving terminal services and more efficient terminal operational management.

Comparison of Korean and Japanese Attitude forward Tree Burial and Suitable Tree Burial for Korean Current State - Based on Questionnaire Survey - (한국과 일본 수목장의 의식비교를 통한 한국의 적합한 수목장에 대한 연구 - 설문조사 분석을 중심으로 -)

  • Kwon, Oh-Kyu
    • Journal of agriculture & life science
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    • v.45 no.3
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    • pp.59-68
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    • 2011
  • In Korea, most of the locations of the cemeteries and burial vault are in forest lands. The utilization of forest land for this particular purpose is very inefficent and considered to be a serious problem. National government (Forest Service), local governments (Incheon city), and religious corporation (eunhoe Temple) are creating new burial methods to solve the inefficiency in forest utilization. In this study, awareness of Koreans and Japaneses on tree burial problems were compared. Based from the results of the survey, more than 80% of the respondents are aware of the problems. However, the burial culture in Korea still has many problems. Operation and management of tree burial is not being done by experts and sufficient information regarding to this type of burial still needs to developed. To solve these problems, eco-friendly burial, which is considered as new funeral culture, is now being created. In the case of Ichinoseki City in Iwate prefecture in Japan, improving the residential environment greatly affected the tree burial practices. This town was chosen for this study due to its characteristics of being a tourism area which greatly affecting the economy of this town. Another study site of this study was located in Sangju city. The changing social environement and the perception of the people regarding on the services being provided to the people were examined thru questionnaire survey. Specifically, this study analyzed the practices and beliefs of the people regarding the tree burial culture.

호스피스 전달체계 모형

  • Choe, Hwa-Suk
    • Korean Journal of Hospice Care
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    • v.1 no.1
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    • pp.46-69
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    • 2001
  • Hospice Care is the best way to care for terminally ill patients and their family members. However most of them can not receive the appropriate hospice service because the Korean health delivery system is mainly be focussed on acutly ill patients. This study was carried out to clarify the situation of hospice in Korea and to develop a hospice care delivery system model which is appropriate in the Korean context. The theoretical framework of this study that hospice care delivery system is composed of hospice resources with personnel, facilities, etc., government and non-government hospice organization, hospice finances, hospice management and hospice delivery, was taken from the Health Delivery System of WHO(1984). Data was obtained through data analysis of litreature, interview, questionairs, visiting and Delphi Technique, from October 1998 to April 1999 involving 56 hospices, 1 hospice research center, 3 non-government hospice organizations, 20 experts who have had hospice experience for more than 3 years(mean is 9 years and 5 months) and officials or members of 3 non-government hospice organizations. There are 61 hospices in Korea. Even though hospice personnel have tried to study and to provide qualified hospice serices, there is nor any formal hospice linkage or network in Korea. This is the result of this survey made to clarify the situation of Korean hospice. Results of the study by Delphi Technique were as follows: 1.Hospice Resources: Key hospice personnel were found to be hospice coordinator, doctor, nurse, clergy, social worker, volunteers. Necessary qualifications for all personnel was that they conditions were resulted as have good health, receive hospice education and have communication skills. Education for hospice personnel is divided into (i)basic training and (ii)special education, e.g. palliative medicine course for hospice specialist or palliative care course in master degree for hospice nurse specialist. Hospice facilities could be developed by adding a living room, a space for family members, a prayer room, a church, an interview room, a kitchen, a dining room, a bath facility, a hall for music, art or work therapy, volunteers' room, garden, etc. to hospital facilities. 2.Hospice Organization: Whilst there are three non-government hospice organizations active at present, in the near future an hospice officer in the Health&Welfare Ministry plus a government Hospice body are necessary. However a non-government council to further integrate hospice development is also strongly recommended. 3.Hospice Finances: A New insurance standards, I.e. the charge for hospice care services, public information and tax reduction for donations were found suggested as methods to rise the hospice budget. 4.Hospice Management: Two divisions of hospice management/care were considered to be necessary in future. The role of the hospice officer in the Health & Welfare Ministry would be quality control of hospice teams and facilities involved/associated with hospice insurance standards. New non-government integrating councils role supporting the development of hospice care, not insurance covered. 5.Hospice delivery: Linkage&networking between hospice facilities and first, second, third level medical institutions are needed in order to provide varied and continous hospice care. Hospice Acts need to be established within the limits of medical law with regards to standards for professional staff members, educational programs, etc. The results of this study could be utilizes towards the development to two hospice care delivery system models, A and B. Model A is based on the hospital, especially the hospice unit, because in this setting is more easily available the new medical insurance for hospice care. Therefore a hospice team is organized in the hospital and may operate in the hospice unit and in the home hospice care service. After Model A is set up and operating, Model B will be the next stage, in which medical insurance cover will be extended to home hospice care service. This model(B) is also based on the hospital, but the focus of the hospital hospice unit will be moved to home hospice care which is connected by local physicians, national public health centers, community parties as like churches or volunteer groups. Model B will contribute to the care of terminally ill patients and their family members and also assist hospital administrators in cost-effectiveness.

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Implementation of a Windows NT Based Stream Server for Multimedia School Systems (멀티미디어 교실을 위한 윈도우 NT 기반 스트림 서버 구현)

  • 손주영
    • Journal of Korea Multimedia Society
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    • v.2 no.3
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    • pp.277-288
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    • 1999
  • A distributed multimedia school system is developed for the multimedia classroom at high school and university. The system is designed and implemented for students to improve the learning efficiency through the personalized multimedia contents and pace of learning. The previously developed multimedia information retrieval systems have some limitations on being applied to the multimedia classroom: expensive cost per stream or poor retrieval quality inappropriate for education, unscalability of system and service, unfamiliar proprietary client environment, and difficulty for teachers to use the authoring tools and manage the authored teaching materials. The system we developed overcomes the above problems. It is so scalable as to be applicable not only to a segmented classroom but also to the world wide Internet. The stream server is one of the components of the system: stream servers clients, a service gateway system, and a authoring management system. This paper describes the design and implementation of the stream server. A single stream server can simultaneously playback the multimedia streams as many as clients at one classroom. This is achieved only by the software engine without any changes of the hardware architecture. The systematic coupling with other components gives the scalability of the system and the flexibility of services.

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Development of A Web-cache System with Compression Capability (압축 기능을 가진 웹캐시 시스템 개발)

  • Park, Zin-Won;Kim, Myung-Kyun;Hong, Yoon-Hwan
    • The KIPS Transactions:PartA
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    • v.11A no.1
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    • pp.29-36
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    • 2004
  • As the number of Internet users and the amount of web contents have increased very fast, reducing the load of web servers and providing web services more rapidly have been great issues. A web-cache system, which is located between the user and the web server, has been used by many web service providers as an effective way to reduce the load of web servers and the web service response time. In this paper, we have developed a web-cache system which is based on the Squid cache and has a compression capability. The web-cache system in which compression capability reduces the amount of network traffic and the web service response time by transfering the web contents in the compressed format over the network between the web-cache system and the user. The performance enhancement is greater in the reverse-cache system than in the forward-cache system because in the case of the reverse-cache system, the cache reduces the amount of traffic on the Internet which is the bottleneck in the network path between the user and the web server. The experimentation result shows that the amount of data traffic has reduced from 2 to 8 times depending on the size of the web contents. The web server response time has reduced 37% on the average and when the size of the web content is greater than 10Kbyte, the response time has reduced 87% on the average.

An Algorithm for Managing Storage Space to Maximize the CPU Availability in VOD Systems (VOD 시스템에서 CPU 가용성을 최대화하는 저장공간관리 알고리즘)

  • Jung, Ji-Chan;Go, Jae-Doo;Song, Min-Seok;Sim, Jeong-Seop
    • Journal of KIISE:Computer Systems and Theory
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    • v.36 no.3
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    • pp.140-148
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    • 2009
  • Recent advances in communication and multimedia technologies make it possible to provide video-on-demand(VOD) services and people can access video servers over the Internet at any time using their electronic devices, such as PDA, mobile phone and digital TV. Each device has different processing capabilities, energy budgets, display sizes and network connectivities. To support such diverse devices, multiple versions of videos are needed to meet users' requests. In general cases, VOD servers cannot store all the versions of videos due to the storage limitation. When a device requests a stored version, the server can send the appropriate version immediately, but when the requested version is not stored, the server first converts some stored version to the requested version, and then sends it to the client. We call this conversion process transcoding. If transcoding occurs frequently in a VOD server, the CPU resource of the server becomes insufficient to response to clients. Thus, to admit as many requests as possible, we need to maximize the CPU availability. In this paper, we propose a new algorithm to select versions from those stored on disk using a branch and bound technique to maximize the CPU availability. We also explore the impact of these storage management policies on streaming to heterogeneous users.

Evaluation Index for U-city Status Diagnostic Assessment System based on Local Governments (지자체 U-City 수준진단체계 평가지표)

  • Lee, Mee Young;Shin, Ju Ho;Lee, Jae Yong
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.15 no.5
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    • pp.20-28
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    • 2016
  • A Ubiquitous City (U-city, Smart City) is one that ties information communications technologies (ICT) into many facets of city construction, thereby implicitly intending to function as a smart city that aims to be efficiently managed as well as provide an enhanced standard of living for its residents. Laws related to the construction of such ubiquitous cities point to integrated city management centers, intelligent facilities, and U-City infrastructure, among others, as central components of U-Cities, but do not provide a standard for these structures. Consequently, building of U-Cities by local governments are based on arbitrary judgments constrained the myriad of practical limitations that they face. Such ambiguity brings to light the need to find ways to improve the quality of these efforts. The first and second stages of this research examine the status of the components of a U-City -ubiquitous planning, technology, infrastructure, and services - and undertakes a comprehensive review thereof, with evaluation criteria formulated on the characteristics of stability, connectivity, goal-orientation, and development potential. In the research's third stage, a realistic and detailed evaluation index by which U-Cities can be renewed, demonstrated, and applied (???) is introduced in a step-by-step fashion, which will allow for local governments to properly assess the standard of their U-City in relation to the realities of the locality. Through the research result, it is expected that the index will become a part of the continued development and advancement of the "smart" character of an autonomous U-City at the local scale, and contribute to the overall revitalization of the U-City.

Vulnerability Analysis and Detection Mechanism against Denial of Sleep Attacks in Sensor Network based on IEEE 802.15.4 (IEEE 802.15.4기반 센서 네트워크에서 슬립거부 공격의 취약성 분석 및 탐지 메커니즘)

  • Kim, A-Reum;Kim, Mi-Hui;Chae, Ki-Joon
    • The KIPS Transactions:PartC
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    • v.17C no.1
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    • pp.1-14
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    • 2010
  • IEEE 802.15.4[1] has been standardized for the physical layer and MAC layer of LR-PANs(Low Rate-Wireless Personal Area Networks) as a technology for operations with low power on sensor networks. The standardization is applied to the variety of applications in the shortrange wireless communication with limited output and performance, for example wireless sensor or virtual wire, but it includes vulnerabilities for various attacks because of the lack of security researches. In this paper, we analyze the vulnerabilities against the denial of sleep attacks on the MAC layer of IEEE 802.15.4, and propose a detection mechanism against it. In results, we analyzed the possibilities of denial of sleep attacks by the modification of superframe, the modification of CW(Contention Window), the process of channel scan or PAN association, and so on. Moreover, we comprehended that some of these attacks can mount even though the standardized security services such as encryption or authentication are performed. In addition to, we model for denial of sleep attacks by Beacon/Association Request messages, and propose a detection mechanism against them. This detection mechanism utilizes the management table consisting of the interval and node ID of request messages, and signal strength. In simulation results, we can show the effect of attacks, the detection possibility and performance superiorities of proposed mechanism.