• 산경연구논집
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• 제10권6호
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• pp.19-27
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• 2019

Purpose - The purpose of this study was to examine quality improvement priorities by examining not only quality classifications but also PCSI (Kano, 1984) of mobile app service qualities of general hospitals in the Metropolitan Area and offer potential improvements. Research design, data, and methodology - The study examined five of service qualities, including app design, reaction, convenience, safety and supply of information by precedent studies. 20 test items were selected. A total of 60 positive and negative questions to estimate customer satisfaction and PCSI was investigated. The author collected 300 copies from interviewees who made use of the app services of 13 general hospitals within one year, and classified quality factors by using table of quality assessment and also estimated the customer satisfaction index (Timko, 1993). The study made quality improvement priority by the PCSI index. Results - Reaction of the mobile app service quality ranked the highest PCSI, and payment safety ranked the highest, and customer support and supply of the information ranked high as well. It was observed that design ranked comparatively lower in these categories. Conclusion - Safety, reaction and supply of information should be prioritized to reorganize and improve the mobile app services.

• 품질경영학회지
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• 제41권2호
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• pp.301-322
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• 2013

Purpose: This study aims to determine the needs of customers who use railroads as a mode of transportation and propose customer-oriented improvements in railroad technology by making connections between customer needs and railroad technology. Methods: We primarily used two methods for this study, AHP and QFD. First, AHP was used to evaluate the relative importance among the different components of railroad technology. Second, the QFD was applied to make a link between customer needs and railroad technology. Results: Railroad technology is largely divided into development, maintenance, and support. Empirical results showed the following improvement priorities in development, vehicle, system, line, signal/communication, power, and structure, in maintenance, vehicle, signal/communication, line, process, power, and structure, and in support, safety/precaution, management, environmental energy, operations/logistics, and station. Conclusion: Recognizing limitations in measuring the level of railroad technology when using the existing 'Technology Growth Model,' we used AHP and QFD to explore improvement directions for customer-oriented railroad technology. By offering customer-oriented services based on this study, railroad service providers will be able to acquire competitive advantage in the market.

• 한국콘텐츠학회논문지
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• 제21권9호
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• pp.12-23
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• 2021

본 연구는 해외 주요국들에 비해 정체된 것으로 평가되는 국내 가상현실(VR) 및 증강현실(AR) 산업의 활성화를 위해 정부가 현재 추진하고 있는 정책과제들을 종합·정리하고, 산업 현장의 전문가들을 대상으로 한 AHP(Analytic Hierarchy Process : 계층화의사결정방법) 설문 분석을 통해 우선순위를 도출하며, 분석결과를 토대로 대응 방안을 모색하는 것을 목표로 한다. 각종 선행연구, 보도자료, 정책자료 등을 토대로 계층화 분류를 시도한 결과 기술적 측면, 인식개선 측면, 법/제도 정비 측면, 정부 지원 측면, 인력양성 측면의 5가지 대분류 및 이에 따른 16개의 중분류로 구분할 수 있었다. AHP 분석 결과, 대분류에서는 '정부지원 측면'이 최우선 정책과제로 나타났으며, '인력양성 측면'이 그 뒤를 이었다. 중분류에서는 '신규 인력 양성'과 '기술경쟁력 강화'가 각각 1, 2위를 차지하였다. 본 연구는 시간과 자원의 한계에 노출되어 있는 정책결정 상황에 대해 산업계의 입장과 시각이 명확히 반영된 우선순위 정책과제들을 선별하여 제시하는 한편, 실무적인 개선방안도 함께 제시하였다는 데에 의의를 갖는다.

• 대한통합의학회지
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• 제9권2호
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• pp.109-117
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• 2021

Purpose : This study examined the differences in occupational therapists' jobs depending on their past clinical careers using a survey of the importance of occupational therapy tasks in South Korea. This survey sought to provide fundamental data for strengthening occupational therapists' capacities and developing clinical training programs for therapists' future careers. Methods : An online survey was used to collect data from 93 South Korean occupational therapists. The subjects were divided into three groups for the analysis of the importance of occupational therapy tasks, depending on the length of their clinical careers: less than 3 years, from 4 to 6 years, and over 7 years. Results : A within-groups comparison of task importance found that "occupational therapy evaluation" was most important in all three groups. In between-groups comparisons, "patient information check", "assessment planning and establishment", "sensory function assessment", "social skills assessment", "developmental function improvement", "basic daily activities training", "social skills improvement", and "patient education" demonstrated statistically significant differences (p<.05). Each group showed different priorities. In the less-than-3-years group, "understanding of patient's needs" was most important, followed by "arm function improvement", "arm function assessment", "nerve, musculoskeletal, and motor-related functional improvement", and "basic daily activities training". In the 4-to-6-years group, "arm function assessment" was most important, followed by "basic daily activities assessment", "patient's needs", "arm function improvement", and "patient information check". In the over-7-years group, "understanding of patient's needs" was most important, followed by "patient information check", "basic daily activities assessment", "basic daily activities training", and "sensory function assessment". Conclusion : This study found that what occupational therapists consider important in their jobs varies according to their past clinical career and that occupational therapists with more than 7 years' experience are more aware of the importance of diverse fields of occupational therapy. Differentiated education that considers length of career and a range of training programs for more experienced occupational therapists will be needed in the future.

• 품질경영학회지
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• 제51권2호
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• pp.155-170
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• 2023

Purpose: Nowadays, the risk assessment system is widely used in many industrial and public areas to reduce the possible risks. The system is used to determine the priorities of the government quality assurance works in Defense Agency for Technology and Quality. However, as the risk assessment system is used for other purposes, there are some items that need improvement, and in this study, we propose improvement plans by benchmarking the risk assessment systems of other institutions. Methods: In this paper, first, the procedures of risk assessment system used in many industrial sites were reviewed, and how each institution specialized and applied the system. Afterwards, by benchmarking various risk assessment systems, an improvement plan on how to operate the risk assessment system in the case of government quality assurance for centrally procured military supplies was presented, and practical application cases were presented to prove the usefulness of the improvement plan. Results: The proposed risk assessment system differs from the existing system in five major aspects. First, inputs, outputs, and key performance indicators were specified from the systematic point of view. Second, risk analysis was analyzed in four dimensions: probability of occurrence, impact, detection difficulty. Third, risk mitigation measures were classified, control, transfer, and sharing. Fourth, the risk mitigation measures were realized through document verification, product verification, process verification, and quality system evaluation. Finally, risk mitigation measures were implemented and the effectiveness of the risk mitigation measures was evaluated through effectiveness evaluation. Conclusions: In order for the risk assessment procedure proposed in this study to be applied to actual work, it is necessary to obtain the consent of the person involved in the work due to the increased time for risk identification and preparation of the government quality assurance log, and a change in the information system that performs the actual work is required. Therefore, the authors of this study plan to actively perform internal seminar presentations and work improvement suggestions to apply these research outputs to actual work.

• 한국산업정보학회논문지
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• 제21권6호
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• pp.109-123
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• 2016

본 연구는 물류보안 인증 획득 기업 및 인증 준비단계에 있는 기업을 위한 정부지원 정책 방안을 도출하고자 기업의 요구사항을 파악하고, 우선순위를 분석하기 위하여 AHP와 QFD 기법을 적용하였다. 분석결과, 물류보안 인증 확산을 위한 기업의 요구사항에 대한 우선순위는 물류보안통합시스템(40.3%), 정부지원체계 강화(32.4%), 인증제도의 운영효과(27.2%) 순위로 분석되었다. AHP 분석 결과를 토대로 QFD 기법을 적용한 상대적 가중치 분석결과에서는 생산성 향상(28.38%), 서비스 수준향상(26.70%), 물류비용 절감(21.60%), 정보기술 선진화(19.68%), 환경보호(3.64%) 등의 순위로 나타났다. 본 연구결과는 물류보안 인증 획득 및 유지관리 개선을 하고자 하는 공급망 내 관련 기업뿐만 아니라 다른 기업들에게 물류보안에 관한 가이드라인을 제공해 줄 수 있으며, 기업경쟁력을 강화시키고 글로벌 시장에서 경쟁우위 기업으로 성장할 수 있는 발전 도모에 활용될 수 있다.

• 한국실내디자인학회논문집
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• 제25권1호
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• pp.73-80
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• 2016

Street is the most fundamental component of city and place to promote diverse actions of people. Pedestrians gaze at various street environments. A visual gaze means that there are interesting elements and these elements need to be preferentially improved in the street environment improvement project. Therefore, this study aims to set up the priorities of street environment components by analyzing eye movements from a pedestrian perspective. In this study, street environment components were classified into road, street facility, building(facade) and sky and as street environment images, three "Streets of Youth" situated in Gwangbok-ro, Seomyeon and Busan University of Busan were selected. The experiment targeted 30 males and females in their twenties to forties. After setting the angle of sight through a calibration test, an eye-tracking experiment regarding the three images was conducted. Lastly, the subjects were asked to fill in questionnaires. The following three conclusions were obtained from the results of the eye-tracking experiment and the survey. First, building was the top priority of street environment components and it was followed by street facility, road and sky. Second, as components to be regarded as important, fast 'Sequence', many 'Fixation Counts' and 'Visit Counts', short 'Time to First Fixation' and long 'Fixation Duration' and 'Visit Duration' were preferred. Third, after voluntary eye movements, the subjects recognized the objects with the highest gaze frequency and the lowest gaze frequency.

• 한국환경과학회지
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• 제26권8호
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• pp.977-991
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• 2017

The purpose of this study is to establish common indicators that constitute a "low-carbon green city" and determine their priorities from the perspective of Incheon Metropolitan City with a view to help develop its climate change strategy strategic city. Several major cities, domestic and overseas, were benchmarked to come up with preliminary indicators consisting of six areas, twenty two planning factors, and 74 indicators. In order to evaluate the validity and relevance of preliminary indicators, expert FGI (Focus Group Interview) was conducted that changed the numbers of final indicators to six areas, twenty two planning factors, and 82 indicators. Finally, AHP (Analytic Hierarchy Process) was conducted to assign relative importance (i.e. weights) to each indicator. Through the layering process of AHP, the upper category of "field" and lower category of "planning factors" were set up as policy prerequisites for constructing a low-carbon green city (6 fields, 22 planning factors). The AHP results for the first level (fields), green city space was ranked first, followed by energy and resource circulation, green traffic, ecological preservation, green logistics, and governance. Among all planning factors, land use, energy efficiency, traffic system improvement, location planning, securing of ecological area, efficiency of logistics, and cooperative organization showed the highest priorities.

• 정보화정책
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• 제17권2호
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• pp.45-67
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• 2010

본 연구는 유비쿼터스 컴퓨팅기술을 이용한 홈네트워크기반을 바탕으로 수요자중심의 전자정부서비스를 재설계하고자 한다. 전자정부의 핵심과제로 전자정부 로드맵 31대 과제가 추진되었는데, 이를 홈네트워크기반과 연계하여 제공된다면, 공급자와 수요자입장에서 어떤 정책과제가 우선되어야 하는지 설문조사를 통해 정책설계를 제언하고자 하였다. 전반적으로 홈네트워크기반에서 전자정부가 구현된다면, 행정업무의 효율성과 국민참여를 비롯한 대국민서비스의 개선이 이루어져야 한다고 보았다. 또한, 유비쿼터스정부를 구현함에 있어 홈네트워크기반을 강화하기 위해서 먼저, 정부는 홈네트워크기반을 활성화하는 법 제도를 정비하여야 하며, 관련 기술을 개발하도록 기업을 지원하고, 국민의 서비스 이용을 높이기 위한 안전한 인프라를 구축하여야 한다. 둘째, 기업은 다양한 컨텐츠의 홈네트워크기술을 개발하고, 국민이 전자정부서비스를 이용하기 쉽도록 홈네트워크시스템을 설계하여야 한다. 셋째, 국민은 홈네트워크기반의 전자정부서비스에 관한 관심과 참여가 있어야 하며, 정부와 기업이 제공하는 홈네트워크기기 및 인프라를 적극적으로 활용하여야 한다.

• 한국항만경제학회:학술대회논문집
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• 한국항만경제학회 2006년도 국제학술대회
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• pp.159-179
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• 2006

As the current trend to the main index of the port competitiveness evaluation, the competitiveness index of the port service comes to more important than the part of expense, location and facility. To reform the bottleneck of port has an effect on improving port service competitiveness. Therefore, this study shows the importance of analyzing bottlenecks on logistics to improve port competitiveness. It collected recent questionnaire data which are the subject as the Custom Service, the Chamber of Commerce and Industry, the Trade Association about bottlenecks of port logistics for working out bottlenecks of domestic port logistics and it produced the order of priorities of bottlenecks by multiplying each output priorities and weights of each process in user of Incheon inner-outer port which is focused on container freight by analysis of priority and Analytic Hierarchy Process(AHP). Unlike existing studies, this study has important values. It presents the priority evaluation only focused on the container freight was produced by port users who are categorized into shipping company, terminal operation company and forwarder, car-ferry in Incheon inner-outer port and making a application of logistics process. It means internal and external competitiveness improvement plan can be presented more concretely and detailed than past competitiveness attributes such as location, facility, service and expense. If the analysis of port logistics bottlenecks which was focused on container freight is extended to the part of general cargo and sundries such as haul grain, car, scrap iron, those studies will be able to provide Incheon port users with useful information and a model of analyzing overall bottleneck of logistics in Incheon port.