• Journal of Families and Better Life
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• v.20 no.3
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• pp.113-124
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• 2002

The purpose of this study was to identify the subarea of customer complaints handling service and to accomplish the data for an improvement of complaints handling get service through the evaluation of the importance and performance on customer handling service as subdivisions of customer complaints handling service. The data were collected 303 female/male, 20-30 age by outline survey. The major findings of this study were as follows: 1) The subdivisions of customer complaints handling service were classified into four different factors ; promptness, empathy, information, policy factors. 2) As the subdivisions factors, importance was promptness, empathy>information>policy factor and performance was empathy>information>promptness>policy factor in order. 3) There were question asking the performance evaluation of influencing the total satisfaction of customer complaints handling service. There were promptness, empathy of performance evaluation of influencing the total satisfaction.

• Journal of Nuclear Fuel Cycle and Waste Technology(JNFCWT)
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• v.20 no.1
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• pp.119-126
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• 2022

This study provides technical information about the nuclear fuel handling process, which consists of various subprocesses starting from new fuel receipt to spent fuel shipment at a nuclear power plant and the design requirements of fuel handling equipment. The fuel handling system is an integrated system of equipment, tools, and procedures that allow refueling, handling and storage of fuel assemblies, which comprise the fuel handling process. The understanding and reaffirming of detailed code requirements are requested for application to the design of the fuel handling and storage facility. We reviewed the design requirements of the fuel handling equipment for its adequate cooling, prevention of criticality, its operability and maintainability, and for the prevention of fuel damage and radiological release. Furthermore, we discussed additional technical issues related to upgrading the current code requirements based on the modification of the fuel handling equipment. The suggested information provided in this paper would be beneficial to enhance the safety and the reliability of the fuel handling equipment during the handling of new and spent fuel.

• Proceedings of the Korean Information Science Society Conference
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• 2007.10d
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• pp.394-397
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• 2007

This study aims to examine its problems, control and handling by analyzing Barcode System, one of the Material Handling which are currently often used in medical Industry, and improve the present unnecessary orders and handling to improve material control and handling related to medical supplies by applying these days appearing RFID(Radio Frequency IDentification) System to material handling system. By this, it is expected that reduction of unnecessary inventory and exact information acquisition of goods will be possible. And by this, this study also aims to build and use closer cooperation system between hospitals and material system reducing time needed for material handling by controlling material flow effectively by taking advantage of them effectively.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.27 no.4
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• pp.59-68
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• 2004

Recently, shifting channel power is forcing supply chain to take back products. As you can imagine returned product has always been a problem for all parties in the supply chain due to the disruption in operations and a headache in processing returned products. Therefore, every member of supply chain should respond to reverse logistics activities particularly for the return handling process. Under such a strong demand of efficient and cost effective reverse logistics activities, particularly for the return handling process, the information system should be implemented and participated in intensively. This study analyzed the reverse logistics information factors for environmental conscious logistics system limited to returns from customers/consumers. The results provide reverse logistics information factors based on the return handling process which can be used as benchmarking for companies seeking implementation of an efficient return handling system.

• Journal of the Ergonomics Society of Korea
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• v.29 no.5
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• pp.819-829
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• 2010

By referring thirty-seven previous studies on manual material handling (MMH), this paper analyzed guidelines and main factors of one-handed tasks. The previous studies concerned main factors of distance, weight, frequency, posture, gender, age, training, direction of force, height of the force exerted, and object shape and size. Based on these factors, the criteria used to understand one-handed tasks were objective measures of maximum strength, reaction force, etc., psychophysical measures of maximum acceptable frequency and weight, etc., and physiological measures of oxygen uptake, heart rate, electromyography, etc. An allowance threshold model regarding quantitative and objective fatigue and workload would be suggested for future research. This study would be expected that it serve to establish and Korean recommendations of one-handed tasks.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2006.10a
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• pp.3-10
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• 2006

Recently it is coming to be hish reality on visual system in ship-handling simulator depending on the technical development of 3D computer graphics. Even with high reality, it is possible that visual information presented seafarers through screen or display is not equivalent to the real world. In docking maneuvering, visual targets or obstructs are sighted close to ship's operator or within few hundred meters, so it might be possible to affect visual information such as the difference between both eyes' and single eye's visual sight. Because it is not possible to perceive of very slow ship's movement by visual in case of very large vessels, so the Doppler Docking SONAR and/or Docking Speed and Distance Measurement Equipment were developed and applied for safety docking maneuvering. By the way, the simulator training includes the ship's maneuvering training in docking, but in Ship-handling Simulator and also onboard, there are some limitations of perception of ship's movement with visual information. In this paper, perception of ship's movement with visual system in Ship-handling Simulator and competition of performances of visual systems that are conventional screen type with Fixed Eye-point system and Mission Simulator. We got some conclusions not only on the effectiveness for visual system but also on the human behavior in docking maneuver.

• Proceedings of the Korean Society of Precision Engineering Conference
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• 1995.10a
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• pp.952-956
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• 1995

It is known that the 3D Solid CAD system can provide various information which is useful for implementing CAPP and CAE. However the commercial 3D CAD systems available today do not support the handling of non-geometric information such as geometry tolerance and surface finish. It is impossible to input the non-geometric information during designof parts while CAPP needs the information for selecting machine tools. fiztures, inspection method, etc. In this paper the need of research on handling tolerance information In 3D CAD systems is considered. The development of inspection planning support system is also explained with an example. The development of inspection planning support systm receives the design geometry information from the 3D CAD system in the form of 2D draft and generates the inspection data base and the inspection sheet through the user interaction.

• Management & Information Systems Review
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• v.26
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• pp.181-204
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• 2008

This study is to categorize five types of conflict handling styles that employees can take when conflict occurs. The five types are integrating, avoiding, dominating, obliging, and compromising. I found these factors that explain conflicts handling styles divided them into organizational structure, task group functioning and need styles and how certain factors explain different kinds of conflict handling styles without other factors. To measure conflict handling styles, this study used the scale of conflict style devised Rahim. Data were collected by the survey method from employees engaged in the service industry located Seoul, the Province of Gyeonggi, and the Province of Gangwon. In addition, in order to prove my hypothesis, I used hierarchical regression analysis method to find the pure explanation that each factors have without multicollinearity. According to the study's result, in a person's type of needs, if the need for achievement is high, they prefer integrating style. In contrast, if the need for achievement is low, they prefer avoiding style. Also, if the need for affiliation is high, the employees prefer compromising style. But if the need for affiliation is low and the need for dominance is high, the employees favor dominating style. However, in task group functioning, group homogeneity, group cohesiveness, and group goal clarity are high, or the confidence in peers and management is high, the employees prefer obliging style to other conflicts handling styles. As well as if group homogeneity, group cohesiveness, and group goal clarity are high, it was found that they prefer compromising style. Also, if the role conflict that is related to organizational structure is serious, employees prefer obliging style, but they have weakenss in explanation. To sum up these results, if the employees have obliging style that shows lack of concerns over themselves and at the same time, have high concerns to others, is affected by task group or organization. And we can infer that the other conflicts handling styles are effected by personal characteristic.

• IE interfaces
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• v.18 no.4
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• pp.431-443
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• 2005

This paper describes a web-based system called DESIGNER for the analysis and design for automated material handling equipment(MHE) applications in manufacturing. DESIGNER models the processes for system integration, economic analysis, performance analysis, and automated storage/retrieval system(AS/RS) design. Based on the information specified by users, the various analysis modules are invoked to meet the needs of the material handling applications. The results of the analyses provide system users with useful data for material handling system design and decision on investment in automated MHE. Example problems are also presented to demonstrate the use of the system.

• Journal of Korea Society of Digital Industry and Information Management
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• v.17 no.4
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• pp.121-132
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• 2021

This study analyzed the effect of the extracurricular activity management system on user satisfaction. For this purpose, the effects of content, navigation, screen frame, design, interaction, and error handling factors on user satisfaction were analyzed. A survey was conducted on 321 students of K University located in Chungcheongbuk-do, and the research results based on the survey contents are as follows. First, content, navigation, screen frame, interactivity, and error handling, which are major elements of the extracurricular activity management system, showed statistically significant results. Second, interactivity and error handling were found to have the greatest influence on the factors affecting user satisfaction of the extracurricular activity management system. In this study, it was found that the interaction of the whole system including contents is important for continuous improvement of the extracurricular activity management system, and that it has a positive effect on user satisfaction when prompt error handling is possible.