• International Journal of Quality Innovation
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• v.4 no.2
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• pp.101-122
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• 2003

With the development of the American Customer satisfaction index (ACSI), research on customer satisfaction measurement or evaluation methods have become significant in the last decade. Most of international customer satisfaction barometers or indices are evolved based on the cause and effect relationship model of ACSI. Of critical importance to validity of customer satisfaction indices is how to construct a measurement attribute or indicator model and provide an effective implementation method effectively. Quality Function Deployment (QFD) is a very useful tool for translating the customer voice into product design through quality engineering. In fact, this is a methodology for measuring and analyzing evaluation indicators by their relationship matrix. In this paper, we will make an effort to integrate the framework of QFD into the measurement problem of customer satisfaction, and also develop a new multi-phase QFD model for evaluation of Customer Satisfaction Index (CSI). From the houses of quality in this model, the evaluation indicators impacting on customer's global satisfaction are identified by means of their relationship matrix. Then the evaluation indicator hierarchy and its measurement method for the customer satisfaction index are presented graphically. Furthermore, survey data from the Chinese automobile maintenance sector and a relevant case study are utilized to show the implementation method of the QFD model used to measure and analyze of customer satisfaction.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.3
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• pp.209-236
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• 2020

This study describes a set of user experience indicators developed for the evaluation of knowledge and information resource systems. The user experience perspectives had emerged as a new analysis standard in the field of information media and information service research. The study included a survey conducted to verify the derived experience factors and developed them as indicators. The survey data was gathered from 158 participants in the preliminary and 480 participants in the main study. The applied analysis techniques were descriptive statistics, the exploratory factor analysis, the confirmatory factor analysis, the correlation analysis, and the path analysis. The results introduced seven user experience factors, 37 detailed user experience factors, and 105 system perception factors as the final user experience indicators. The developed and verified indicators should measure the degree of user experience perceived by users of the knowledge and information resource system and conduct effective evaluations that reflect correlation rather than a simple comparison of each experience factor.

• Economic and Environmental Geology
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• v.49 no.4
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• pp.325-333
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• 2016

The Ministry of Science, ICT and Future Planning (MSIP) introduced its new Mission Oriented Evaluation System (MOES) for government affiliated research institutes and Government Supported Research Institutes (GSRI) on science and technology in 2013. The Korea Institute of Geoscience and Mineral Resources (KIGAM) is the first MOES applied Science and Technology (S&T) GSRI, that has research divisions focusing on geoscience and geological surveys, mineral resources extraction and utilization, petroleum extraction and marine mineral research, and geological applied and environment research. In appling the final evaluation of MOES on KIGAM, we found difficulty classifing the concepts of research excellence and risk (innovativeness) in guidelines of Research Evaluation Indicators (REIs) of MSIP. We have developed quantitative and qualitative indicators that can present research excellence and risk (innovativeness) through the KIGAM World Class Laboratory (WCL) strategy and related studies, innovative research and development guidelines of MSIP (2013a) and honorable R&D failure guidelines of MSIP (2013b). We have applied our developed REIs in KIGAM which handles basic research, applied and development research and public services. Therefore, our developed REIs can be effectively applied in every S&T GSRI.

• 한국항공운항학회:학술대회논문집
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• 2016.05a
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• pp.162-177
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• 2016

The government conducted an aviation expert training project in 2013. But unfortunately, only pilots and international experts were targeted and aircraft maintenance engineers that are the most important to safety were not trainee to the training courses. More importantly, the more the absolute number of aircrafts increases, the more demand for aircraft maintenance engineers are going up as well. Through the evaluation indicators for the Government-Sponsored Program Fostering Aviation Personnel(aircraft maintenance engineers). it figured out factors associated with the Government-Sponsored Program Fostering Aircraft Maintenance Engineers and it suggested a baseline data necessary to inspect and manage professional training institutions. Thanks to the development of the evaluation indicators, it is highly expected that difference among institutions will be narrowed, elevated level of management of the institutions will help foster and yield satisfactory aircraft maintenance engineers.

• Korean Journal of Human Ecology
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• v.19 no.1
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• pp.63-74
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• 2010

The purpose of the study was to examine the actual conditions of caregiver-infant ratios, group-room activity areas, evaluations of infant programs and caregiver-infant interactions based on structural and process indicators which are major factors of infant care. The subjects were 20 caregivers and 91 infants from 14 infant classes of 13 day care centers in Daejeon. An actual survey was conducted on caregiver-infant ratios and group-room activity areas, and teaching-learning plans for infants and daily schedules were gathered for the evaluation of infant programs. The caregiver-infant interactions were observed every one minute for a total of 20 minutes using Lee Wan Jeong's "Evaluation Measure of Caregiver-infant Interactions"(1999). The results of this study were as follows: First, caregiver-infant ratios ranged from 2.5 to 7 infants per caregiver, resulting in the difference of the number of infants. Second, the 14 classes for one-year-old infants were arranged in three different ways; 5 classrooms with distinctive activity areas, 2 without any divided areas and 7 containing a mix of partial activity areas. Third, in teaching-learning plans for infants, there were a large number of topics related to seasonal features and experiences while the fewest were about basic life habits. Fourth, in the caregiver-infant interactions, caregivers used more positive interactions and linguistic modeling than sensitive responses to infants and social interactions.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.35 no.1
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• pp.237-254
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• 2015

Neighborhood Parks are important facilities for urban residents, which provide recreation and vitality to users. But it can degenerate into crime-ridden area in the absence of control system. Recently, Crime Prevention Through Environmental Design is confirmed to be effective for safety enhancement, Ministry of Land, Infrastructure and Transport promulgates enforcement regulation about urban parks and greens. In the enforcement regulation, consideration of CPTED in park design is mandatory. However, there is no systematic guideline for the application and continuous maintenance control. So we develop evaluation indicators of neighborhood park about CPTED, and verify the weighted value of the evaluation indicator through survey targeting related field experts. Then, we evaluate safety of neighborhood parks in Busan using developed evaluation indicators, by three types of CPTED application level. On the physical design elements Busan Citizen Park which applied CPTED method from the design phase received the remarkably hightest score, whereas, on the social elements score was investigated differently in accordance with characteristics of each park.

• Journal of Korea Technology Innovation Society
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• v.13 no.3
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• pp.494-512
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• 2010

Recently diversity of research field is emphasized all over the world. Nations with advanced programs in research field keep developing new R&D programs for interdisciplinary studies. These new research atmospheres need objective validity in evaluation process. Peer review is recognized as a best evaluation method for national research and development programs. However, peer review system has restrictive boundary because of its subjectivity of the reviewer. Scientometrics has been developed as an alternative system to peer review. But the effectiveness of quantitative indicators which also has qualitative aspect is rarely analyzed in real program evaluation. In this study, we suggest distribution of marks of peer review and newly developed quantitative review through analyzing deviations between two different reviews in real national R&D program evaluation. Moreover, we could have significant correlation between two review systems in the same case study.

• Journal of the Korea Convergence Society
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• v.13 no.2
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• pp.235-248
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• 2022

Through the research on the design evaluation index of parent-child interactive game furniture, it is convenient for designers to quantitatively analyze the design advantages and disadvantages of related products, which is of positive help to control and improve the design quality. Combined with AHP and TOPSIS, this study proposes the evaluation model of three design criteria and 26 design indexes. After expert scoring, calculation, and consistency test of each index, the weight value of each design index is obtained, and the index is classified according to the importance of each index. Finally, eight essential indicators, eleven secondary indicators, and seven general indicators are classified. A case study was conducted with TOPSIS, and the design samples of three parent-child climbing game furniture were analyzed. Finally, the three samples' relative proximity was 0.505, 0281, and 0.640, respectively. The research shows that the AHP-TOPSIS method can scientifically and effectively sort and screen the advantages and disadvantages of design schemes and provide a reference for the research and development of related products.

• The Journal of Sustainable Design and Educational Environment Research
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• v.21 no.4
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• pp.1-12
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• 2022

The main purpose of this study was to propose an objective basis model for determining business types through renovation and remodeling by quantifying and comprehensively reviewing functional, performance, structural safety, and economic indicators for rational renovation and remodeling of deteriorated school facilities. Delphi analysis and AHP analysis were applied as the main methodologies for setting evaluation indicators, and scores for each evaluation item was allocated based on 34 points in the function and performance fields, 51 points in the structural safety field, and 15 points in the economic field. In the future, judgment on the execution of objective and reasonable reconstruction can be expected, focusing on the evaluation indicator index model, and it is necessary to determine the business type for each target school teacher building through a multi-faceted review of the current status of the target school.

• The Korean Journal of Air & Space Law and Policy
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• v.27 no.2
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• pp.167-192
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• 2012

Aviation industry is known as the knowledge-based one and as an advanced nations' exclusive property having a large capacity for creating job and added value. Considering the current status of the aviation industry as aforesaid, it is natural for all countries to turn their attention to such promising aviation industry. At the time of rapid growth in aviation market, the importance of securing managerial experts and technicians is being under the spotlight as the aviation profession is increasingly in demand. To meet such dire needs that have already become an ever-greater part of the industry, collaboration among governmental, educational and industrial parties has formed in preparation for putting us into so-called an era of globalization. Having recognized the significance of the program, carried forward by The Ministry of Land, Transport and Maritime Affairs, fostering human resources in civil aviation, the objective of this study lies on deloping indicators for the programofficially designed to produce men of expertise in international air transport, the market of which forms nowadays a large part of national economy, and the technology of which develops so quickly. In this paper, an effort is made to develop the appraisal indicators and to set up standards thereof in order for the program to be systematically and expertly assessed on the basis of Quinn and Rohrbaugh's the competing values model. Firstly, this paper designs appraisal indicators, taking into account the peculiarity and environment of air transport industry, for developing human resources in civil aviation by utilizing advanced research on educational assessment in general due to the absence of applicable preceding studies regarding the development of human resources in civil aviation. Secondly, investigations into the necessity and validity of the appraisal are committed by analyzing answers from 100 respondents to questionaires and oral surveys in order to verify appraisal indicators designed in accordance with the competing values model. Lastly, the paper analyzes in a demographical way discrepancy in the recognitions among institutions for which the respondents work, on the basis of the outcome of the survey. As a result, the discrepancy is found not significant, which indicate that the aviation experts favour the indicators as appraisal standards. Prospective studies on the same issue may need an in-depth analysis, empowered by sufficient sampling in balance, of correlation between independent variables, then hopefully serve as a momentum for advancement of study in civil aviation.