• 제목/요약/키워드: environment effect

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항공사 서비스 과정의 대기환경이 지각된 대기시간 및 서비스 결과품질에 미치는 영향에 관한 연구 (The Effect of Waiting Environment of Airline Service on Perceived Waiting Time and Service Quality)

  • 이지영;한희은;최성우
    • 한국콘텐츠학회논문지
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    • 제16권3호
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    • pp.575-585
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    • 2016
  • 본 연구는 항공사의 서비스과정 중 발생하는 대기를 항공기 탑승 전, 후로 나누어 물리적 환경과 인적 환경이 지각된 대기시간 및 항공사의 서비스품질에 미치는 영향에 대해 다룬다. 여러 항공서비스를 이용한 승객을 대상으로 300부를 배포한 뒤 유의한 총 231개의 설문지를 통해 분석 한 결과 서비스 과정 중의 대기 환경은 지각된 대기시간과 서비스품질에 유의한 영향을 미치며, 특히, 항공기 탑승 전(기내 서비스 전)에는 물리적 환경이, 항공기 탑승 후(기내 서비스 중)에는 인적환경이 더 영향을 미친다는 결과가 도출 되었다. 조절변수로 설정 한 수용가능성의 경우 항공서비스 특성상 대기나 예상이 가능함을 사전 인지하고 있어 조절효과가 나타나지 않았으나 지각된 대기시간은 서비스 품질에 유의한 영향을 미친다는 결론에 도달했다. 본 연구 결과로부터 항공사의 대기관리 전략에 있어 실무적인 시사점을 도출할 수 있었다.

사회적기업의 사회적 가치실현노력이 기업성과에 미치는 영향 - 외부지원환경 매개 효과를 중심으로 (Study on the Relation between Social Value Realization Efforts and Performances of Social Enterprises - Focudsing on Mediating Effect of External Support Environment)

  • 조영주;라영수
    • 한국콘텐츠학회논문지
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    • 제22권8호
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    • pp.307-317
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    • 2022
  • 본 연구는 사회적기업을 대상으로 사회적기업의 사회적가치 실현노력이 사회적기업의 성과에 미치는 영향 및 사회적 지원환경의 매개효과를 분석하였다. 분석을 위하여 사회적기업진흥원에서 사회적기업을 대상으로 실시한 '사회적경제 지역생태계 구축을 위한 지역자원 조사' 공개데이터 자료를 이용하여 통계 분석을 실시하였다. 분석결과 사회적기업의 사회적가치실현노력은 사회적기업의 사회적 성과와 경제적성과에 직접적인 영향을 미치는 것으로 나타났다. 특히 기업의 외부지원환경은 사회적가치실현 노력과 사회적 성과 간 각각 매개효과가 있는 것으로 나타났다. 그러나 Process for SPSS 4.0을 통한 매개효과의 통계적 유의성 검증결과, 외부지원환경은 사회적 가치실현노력과 사회적 성과 간 매개효과가 유의미했으나 경제적 성과에서는 매개효과가 비유의적이었다. 이로써 사회적 가치실현노력이라는 사회적자본이 사회적 성과에 미칠 수 있는 외부지원환경의 역할을 기대할 수 있을 것으로 보인다.

물리적 환경에 대한 감정적 반응이 전환장벽과 충성도에 미치는 영향 (The Effect of Emotional Responses toward Physical Environment on Switching Barriers and Loyalty)

  • 김정희;이경자
    • 감성과학
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    • 제15권2호
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    • pp.209-222
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    • 2012
  • 본 연구는 쇼핑 환경을 구성하는 물리적 환경이 소비자의 감정적 반응 및 행동반응에 미치는 영향을 규명함으로써 고객의 심리 상태에 부합하는 매장 환경 연출을 위한 단서를 제공하기 위해 시도되었다. 이를 위해 연구가설을 도출하고 설문지에 의한 자료를 수집하여 구조방정식모형에 의해 실증분석하였다. 연구결과는 다음과 같이 요약된다. 첫째, 점포의 물리적 환경은 디자인 요인, 주변요인, 사회요인으로, 소비자의 물리적 환경에 대한 감정적 반응은 긍정적 감정과 부정적 감정으로 분류되는 다차원 개념이다. 둘째, 점포의 물리적 환경은 소비자의 긍정적 감정에 정(+)의 영향을 주었다. 셋째, 물리적 환경에 대한 긍정적 감정은 소비자의 전환장벽과 충성도 형성에 정(+)의 영향을 주었다. 넷째, 점포에 대한 전환장벽 형성은 고객 충성도에 정(+)의 영향을 주었다. 이와 같은 결과는 소비자에게 호의적으로 연출된 점포의 물리적 환경은 긍정적 감정을 유발하며, 이는 점포에 대한 전환장벽 및 충성도 형성에 중요한 요인으로 작용함을 시사한다.

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만 3세 유아의 인지발달에 대한 부모-교사 협력관계의 영향력: 가정환경의 질, 부모의 수학적 상호작용의 매개효과를 중심으로 (The Effects of the Parent-Teacher Cooperation on the Cognitive Development of 3-Year-Olds: Focusing on the Mediating Effect of the Quality of Home Environment and the Parental Mathematical Interaction)

  • 배진희;김지현
    • 한국보육지원학회지
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    • 제13권6호
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    • pp.143-161
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    • 2017
  • Objective: The purpose is to verify that whether there are significant correlation between parent-teacher cooperation, quality of home environment, and mathematical interaction of parents and cognitive development of 3-year-olds, and the quality of home environment and mathematical interaction mediate the relationship between the parent-teacher cooperation and the cognitive development. Methods: A test was performed on 110 3-year-olds enrolledin a daycare center located in city S, and a questionnaire survey was conducted on their parents. We analyzed our data using SPSS WIN 21.0 and pearson's correlation, tested the mediating effect using regression, and used the Sobel test to check significance of the mediating effect. Results: Cognitive development of 3-year-olds was correlated with the parent- teacher cooperation, the quality of home environment, and mathematical interaction of parents. The quality of home environment showed complete mediating effect on the relationship between the parent-teacher cooperation and the cognitive development, and the mathematical interaction showed complete mediating effect on the relationship between the parent-teacher cooperation and the cognitive development. Conclusion/Implications: The parent-teacher cooperation indirectly predicts the cognitive development through the quality of home environment and the mathematical interaction. This research can contribute to the development of the family- institution connection program to facilitate the parent-teacher cooperation.

The Effect of Environmental Instruction on Environmental Attitudes of University Students

  • Woo, Hyung-Taek
    • Environmental Sciences Bulletin of The Korean Environmental Sciences Society
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    • 제4권3호
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    • pp.157-164
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    • 2000
  • The effect of environmental instruction on students\` environmental attitudes was studied in two environmental classes and one business class of university undergraduates. Changes in students\` environmental attitudes were assessed from a questionnaire survey administered before and after exposure to a 16 week course. The results indicated statistically significant differences in students\` attitudes toward the environment between the pretest and the posttest. The two environmental classes had the positive effect and the students exhibited more environmentally favorable attitudes. Accordingly, this study confirmed the positive effect of environmental instruction on attitudes toward the environment at a university level.

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건물배치에 따른 풍환경 변화 (Consequential Change of Wind Environment in Building Arrangements)

  • 이선영;김상진
    • KIEAE Journal
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    • 제12권2호
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    • pp.117-124
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    • 2012
  • The purpose of this study is to investigate the change of wind environment for different building arrangement. In this study, we analyze outdoor wind environment on different building arrangement that take same floor area ratio using the CFD (Computational Fluid Dynamics) method. We do not consider the effect of temperature. Building arrangements of low density, different hight and a lot of green area will change the effect of wind environment. The eight different arrangements of buildings are studied in this paper. In these calculations, we know the different arrangement of buildings change outdoor wind environments. Especially, reducing the number of building and crossing the different height of buildings have a good kind of wind environment at the same floor ratio. We know that these arrangement of buildings to reduce the heat island phenomena on city plan.

어린이집 보육환경이 보육교사의 보육효능감에 미치는 영향 (The Effect of the Child Care Environment on Child Care Efficacy of Child Care Teachers)

  • 김정화;김갑순
    • 한국보육지원학회지
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    • 제14권5호
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    • pp.137-152
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    • 2018
  • Objective: The purpose of this study is to examine the effect of the childcare environment on childcare efficacy of childcare teachers. Methods: The participants in the study were 274 childcare teachers working at childcare centers. The childcare environment was divided into physical environment and the work support environment. Results: The results of this study are as follows. First, there was a significant difference in childcare efficacy depending on the age and career of the childcare teacher. Second, the childcare environment of the childcare center showed a static correlation with the childcare efficacy of the childcare teacher in both the physical environment and the work support environment. Third, the physical environment of the day care center had an affect on child care efficacy. Among the subfactors, furniture for routine care, play and learning had a significant impact. Fourth, the work support environment of the childcare center had an affect on childcare efficacy of the childcare teacher. Among the subfactors, staff interaction and cooperation, and opportunities for professional growth had a significant impact. Conclusion/Implications: In order to enhance childcare efficacy of childcare teachers, a high quality childcare environment should be established.

가족친화적 생활환경 요소가 유자녀 기혼남녀의 다중역할 수행의 효과에 미치는 영향 : 거주환경 만족도, 가족지원시설만족도, 가족지원 프로그램만족도, 양육 및 교육환경 만족도, 생활환경 정보의 접근성을 중심으로 (The influence of Family-Friendly Life Environment Factors on the Effect of Multiple roles of Married Men/Women with Children : Focused on living environment satisfaction, family support facility satisfaction, family support program satisfaction, nurture and education environment satisfaction, and living environment information accessibility)

  • 박주희
    • 가정과삶의질연구
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    • 제28권5호
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    • pp.53-66
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    • 2010
  • The purpose of this study is to investigate the influence of family-friendly life environment factors including local community's living environment satisfaction (safety, convenience, comfort, accessibility, exchange of neighbor satisfaction), family support facility satisfaction, family support program satisfaction and nurture and education environment satisfaction, and local community's living information accessibility on the effect of multiple roles of married men and women with children. Data were collected from 380 married men and women with children located Seoul, GyeongGi-Do, ChungCheongBuk-Do, and KyungSangNam-Do. The results show that, first of all, related to general trend of role satisfaction and role strain, the subjects have higher experience of role satisfaction than role strain. Secondly, the variables of social demography, such as monthly income, non-regular full-time working system, white collar occupation, number of children and level of education, and living environment variables, such as satisfaction of living environment stability and satisfaction of neighbor exchange in living environment were significantly related to role strain. Thirdly, social demography variables, such as average monthly earnings, gender (male), non-regular part-time working system, satisfaction of stability in living environment, and satisfaction of convenience in living environment were significantly related to role strain.

일본 지하철 역 벽면의 환경디자인 요소에 관한 연구 - 2000년도에 제작된 도자 벽화의 기법을 중심으로 - (Study on the environment design element of Japan subway station wall - Laying stress on techniques of ceramic mural that is manufactured in 2000 years -)

  • 이병수
    • 한국실내디자인학회:학술대회논문집
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    • 한국실내디자인학회 2003년도 춘계학술발표대회 논문집
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    • pp.170-173
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    • 2003
  • Because effect about environmental effect that get to human visually is absolute, ability that mural of subway interior considers relation with space is required. Also, public environment element should be designed must intend agreeableness sex by same traitor effect of quality of the material and color and can be evaluated by cultural inheritance that is powerful enemy same time. Wish to accomplish access as meaning of city environment improvement of wall of subway station or underground space etc. through Japan course South Korea's illustration regarding environment landscaping features that is designed in wall of latest domestic building subway interior in this research. Various and new reading by that study and analyze manufactured wall environment landscaping features recently that could find and was approached in variouser technique, practical use of material than single material and is expressed according to history's special quality and planning know can. Underground space can give agreeableness feel and psychological sense of security by user though expression method, material, color plan etc. consist because is having image blockade enemy. Therefore, wall environment landscaping features of underground space to be cultural value and environment Dija because diversified research that is accompanied in element is gone subway interior space of our country and underground space etc. as new culture space develop be able to must.

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항공서비스와 공항서비스의 대기환경이 지각된 대기시간과 서비스만족도에 미치는 영향에 관한 연구 (The Effect of Waiting Environment of Airline Service and Airport Service on Perceived Waiting Time and Service Satisfaction)

  • 이지영;최성우
    • 품질경영학회지
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    • 제47권3호
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    • pp.583-595
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    • 2019
  • Purpose: This study aimed to prove that the effect of waiting environment on perceived waiting time and service satisfaction of airline service and airport service procedure. Methods: Survey was conducted by questionnaires that were distributed to international airlines passengers. Survey data were collected 276 copies from 300 copies then analyzed using factor analysis and multi-regression analysis. The measurements of airline service procedure were divided by airlines service and airport service. Airline service segregated as before boarding and after boarding then airport service can be separated before boarding and after deplane by service procedure. Results: According to result, hypotheses were partially accepted. Human environment and Physical environment of airport service before boarding and after deplane were accepted. However perceived waiting time had effect on service satisfaction both airline and airport services. Thus some of variables are correlated among waiting environment. Acceptability as moderating variable has differences on high acceptable group and low acceptable group. Though waiting and delay were caused by controllable or uncontrollable reasons, there are certain negative feeling on waiting and delay on physical environment of airline service. Especially controllable delay and waiting are more negative than uncontrollable reasons. Conclusion: Some suggestions that given from researcher should be implemented to the airline industry to reduce perceived waiting time specially airport service procedure academically and practically.