• 한국병원경영학회지
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• 제22권4호
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• pp.1-15
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• 2017

This study was designed to analyze the effect of servicescape and human service quality on patients' internal response and their behavioral intention in dental care organizations. Self-administered survey questionnaires with structured instruments were developed, and a total of 226 responses were used for statistical analyses using SPSS Windows version 18.0 program and AMOS 18.0 program. Major findings of the study are as follows. First, among other servicescape components, air condition environment was found to have a positive effect on patients' cognitive and physiological responses, while signals and symbols had a positive effect on cognitive and emotional responses. Second, the competence, among other factors of the human service quality, had positive influence on cognitive and emotional responses, while customer understanding affected positively on emotional response. Third, none of the servicescape components showed a direct effect on patients' behavioral intention, but their influence was mediated by internal responses. However, customer understanding, among other human service quality factors, had a direct effect on patients' behavioral intention. Fourth, emotional response, among other internal response factors, proved to have positive influence on behavioral intention. Results from this study suggest that dental care service providers can increase their competitiveness and customer satisfaction by understanding and improving the most important areas of servicescape and human service quality.

• 한국심리학회지 : 문화 및 사회문제
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• 제27권4호
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• pp.475-503
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• 2021

본 연구는 정서 표현의 억제 구인을 Kennedy-Moore & Watson의 정서 처리의 인지 평가모델에 따라 구체적으로 구분하여 정서 억제의 구성개념을 명료화하고 정서 억제의 다차원적 이해를 돕고자 하였다. 또한 정서 억제와 관련한 구성개념과 성차와 관련한 선행연구들의 이슈들을 종합하여 정서 억제를 성별 비교를 통해 살펴보고자 하였다. 이를 위하여 성인 남녀 657명을 대상으로 정서에 대한 태도, 감정표현 불능증, 정서 조절 곤란 척도와 우울, 분노, 일상적 스트레스 척도를 실시하였다. 정서 억제 요인과 관련한 척도들을 대상으로 탐색적 요인분석을 실시한 결과 KMW모델의 각 단계에 해당하는 정서 억제 요인들이 나타나 '정서적 정보에 대한 주의 어려움', '정서의 이해와 해석 어려움', '정서 통제 신념', '정서 표현 취약성 신념'으로 명명하였다. 다음으로 요인분석에서 나타난 각 정서 억제 요인을 기준으로 군집분석을 실시하여 연구참가자들을 분류하였다. 그 결과 4가지 군집이 추출되어 '정서 통제 신념 군집', '정서 표현 군집', '정서주의 실패 군집', '전반적 억제 군집'으로 명명하였다. 각 군집을 대상으로 우울, 분노, 일상적 스트레스의 평균차이를 검증한 결과, 모든 종속변수에서 유의한 차이가 나타났다. 또한 성별에 따른 정서억제 군집들의 빈도가 차이가 있는지 알아본 결과 남성에서는 전반적 억제 군집의 빈도가 높게 나타났으며, 여성에서는 정서표현 군집의 비율이 높게 나타났다. 마지막으로 정서 억제에 대한 네가지 군집이 심리 사회적 적응에 미치는 영향에서의 성차가 존재하는지 분석하였고, 본 연구 결과를 바탕으로 시사점을 논의하였다.

• 생물정신의학
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• 제11권2호
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• pp.155-164
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• 2004

Objective:The present study examined the association between basic neurocognitive functions and emotional recognition in chronic schizophrenia. Furthermore, to Investigate cognitive variable related to emotion recognition in Schizophrenia. Methods:Forty eight patients from the Yongin Psychiatric Rehabilitation Center were evaluated for neurocognitive function, and Emotional Recognition Test which has four subscales finding emotional clue, discriminating emotions, understanding emotional context and emotional capacity. Measures of neurocognitive functioning were selected based on hypothesized relationships to perception of emotion. These measures included:1) Letter Number Sequencing Test, a measure of working memory;2) Word Fluency and Block Design, a measure of executive function;3) Hopkins Verbal Learning Test-Korean version, a measure of verbal memory;4) Digit Span, a measure of immediate memory;5) Span of Apprehension Task, a measure of early visual processing, visual scanning;6) Continuous Performance Test, a measure of sustained attention functioning. Correlation analyses between specific neurocognitive measures and emotional recognition test were made. To examine the degree to which neurocognitive performance predicting emotional recognition, hierarchical regression analyses were also made. Results:Working memory, and verbal memory were closely related with emotional discrimination. Working memory, Span of Apprehension and Digit Span were closely related with contextual recognition. Among cognitive measures, Span of Apprehension, Working memory, Digit Span were most important variables in predicting emotional capacity. Conclusion:These results are relevant considering that emotional information processing depends, in part, on the abilities to scan the context and to use immediate working memory. These results indicated that mul- tifaceted cognitive training program added with Emotional Recognition Task(Cognitive Behavioral Rehabilitation Therapy added with Emotional Management Program) are promising.

• 아동학회지
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• 제27권2호
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• pp.101-126
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• 2006

In this comparison of the relative effects of children's separation from their parents, socio-emotional adjustment was assessed by emotional and behavioral problems and emotional intelligence. Subjects were 502 elementary school children separated from their parents(162 in Yanbian and 340 in Korea) and their caregivers. Data analysis was by frequency, t-test, and multiple regression controlled by gender and grade in school. Caregivers living with children and their parenting efficacy were significant variables for the development of socio-emotional adjustment in Korean-Chinese children in Yanbian, but reasons for parent-child separation, caregivers' psychological and behavioral characteristics, and SES were significant variables for children in Korea. Implications are that regional differences should be considered in understanding and supporting the development of children's socio-emotional adjustment.

• 한국식생활문화학회지
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• 제27권4호
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• pp.354-366
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• 2012

The objective of this study was analyze the relationship among emotional intelligence, job attitude (job satisfaction, organizational commitment, turnover intention), and organizational performance in kitchen staff. A survey collected data from foodservice employees (N=611). Statistical analyses were completed using SPSS Win (17.0) for descriptive analysis, reliability analysis, factor analysis, t-test, correlation analysis, and AMOS (7.0) for confirmatory factor analysis and structural equation modeling. The main results of this study were as follows. The four EI (Emotional Intelligence) dimensions significantly correlated with age. The mean of the job satisfaction score was 3.24. The organizational commitment score was 3.54. The organizational commitment score was higher for 'loyalty' factor than for 'sense of belongs' factor. The mean of organizational performance score was 3.61. The four EI(Emotional Intelligence) factors were significantly correlated with job satisfaction (organizational commitment, organizational performance, and turnover intension). Structural equation modeling found that emotional intelligence had positive effects on job satisfaction, organizational commitment, and organizational performance, whereas job satisfaction and organizational performance had positive effects on organizational performance. Therefore, this study found that emotional intelligence had direct and indirect effects on organizational performance.

• 간호행정학회지
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• 제17권2호
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• pp.158-167
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• 2011

Purpose: This study was done to identify the relationship of occupational stress, emotional labor, and general characteristics to somatization, and to identify factors affecting somatization in nurses. Methods: A quantitative, descriptive research design was used to study 227 nurses. Nurses completed a 52-item self-questionnaire that included 3 concepts assessing somatization, occupational stress, emotional labor. The collected data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficients and multiple regression. Results: Mean scales for somatization, occupational stress, and emotional labor were $22.96{\pm}7.87$, $78.73{\pm}12.29$, $29.63{\pm}3.97$ respectively. The explained variance for somatization was 35.5%. Among the variables, frequency of emotional display (${\beta}$=.136, p=.042), one of the sub-domains of emotional labor, and role overload (${\beta}$=.178, p=.023), one of the sub-domains of occupational stress and working in the ICU, OR, or ER (${\beta}$=.296, p<.001) and education level of diploma graduation (${\beta}$=.143, p=.028) significantly predicted degree of somatization. Conclusion: Findings of this study provide a comprehensive understanding of somatization and related factors for nurses in Korea.

• 한국치위생학회지
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• 제18권5호
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• pp.717-727
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• 2018

Objectives: This study aimed to provide basic data on ways to facilitate effective communication between patients and dental hygienists, to improve the job satisfaction of dental hygienists, and to reduce the turnover rate among dental hygienists. Therefore, a comparative analysis of the perception of dental hygienists' emotional labor was conducted targeting patients and dental hygienists. Methods: Data were collected from August 1 to September 20, 2018, from 367 participants, including 216 dental hygienists and 151 patients residing in Gwangju, Jeonnam. Using the co-orientation model, their perception of dental hygienists' emotional labor was analyzed through the independent t-test and paired t-test. Results: With reference to objective consistency, patients showed a higher perception of dental hygienists' emotional labor than dental hygienists did, indicating that the former perceived the emotional labor more negatively. Regarding accuracy, there were significant differences in dental hygienists' response to six questions, while the same was observed for 11 questions for patients. Thus, the accuracy of dental hygienists was relatively higher than that of patients. Conclusions: To help dental hygienists perform dental health prevention activities more actively, consistently, and happily, and to establish commitment and professionalism in dental hygienists to enhance national dental health. Additionally, it would be necessary to sustain continuous research interest on measures for understanding the co-oriented relationship between patients and dental hygienists, and to solve the negative elements of dental hygienists' emotional labor.

• 한국HCI학회:학술대회논문집
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• 한국HCI학회 2008년도 학술대회 1부
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• pp.348-353
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• 2008

인간의 자연스러운 터치 행동에서 사실적 정보를 인식하고 감정적 정보를 이해하는 터치 인터페이스 장치를 제안하고 사용자의 자연스러운 터치인식 성능을 검증하였다. 우선적으로 물리적인 터치의 종류를 구분하기 위하여 현 시스템에서 분류 가능한 터치를 분석하였고 실시간 터치 인식이 가능하도록 알고리즘을 설계하였다. 또한 앞으로 사람의 자연스러운 터치를 통해 사용자의 의도뿐 아니라 감정 상대도 이해할 수 있는 아이디어를 제안한다.

• 한국산학기술학회:학술대회논문집
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• 한국산학기술학회 2003년도 Proceeding
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• pp.10-15
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• 2003

In computer graphics, most animations of characters have been created using the traditional and often highly labor intensive key-framing technique. Recently, character animation is demanded increasingly automated techniques for animation according to interaction with the user or environment of the user. In this paper, we will propose a new method which can animate characters automatical/y with user interactions. The character's behavior is determined as a result of understanding the emotional condition of the user. Psychology and cognitive AI provide some ideas about how to approach this problem. Our study is based mostly on the theories of Ortony, Clore and Collins, which were designed to be implemented computationally. In our system, we can make 22 emotion types and some more behavior features and we apply to some characters.

• International Journal of Quality Innovation
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• 제4권2호
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• pp.73-100
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• 2003

The most successful companies today are said to have strong brands. But what is a strong brand\ulcorner What makes a brand strong\ulcorner How do we build a strong brand\ulcorner This paper develops a customer-based brand equity model to help address these important questions. The developed model is a cause-and-effect model linking customer-brand relationships to rational and emotional brand associations, as well as rational and emotional brand evaluations. The customer-brand relationships are characterized by loyalty, based on both behaviour and attitude. As branding is a very complex concept, it is important to determine which of the many branding elements should be included in the model. This paper discusses why a given aspect is important for a brand's equity and which relations exist between the included variables from a theoretical perspective. The model provides insight into the creation of a brand's equity and can thus be used in the brand management process to achieve brand excellence.