• 경영과정보연구
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• 제33권1호
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• pp.17-43
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• 2014

현재까지 진행되어 온 서비스 실패 및 회복 관련 선행연구들의 한계는 서비스 실패 후 회복노력에 대한 고객의 행동이 인지적 판단과 감정적 판단이 함께 작용하여 이루어짐에도 불구하고 공정성과 진정성으로 두 측면을 분리하여 연구하였다는 점이다. 대부분의 선행연구들은 회복만족의 선행요인으로 인지적 측면에서의 공정성만을 제시하고 있다. 비교적 최근에는 감정적 접근을 통한 진정성의 효과가 검증된 바 있다. 그러나 실제상황에서의 서비스 회복 과정에서는 소비자가 지각하는 공정성과 진정성이 함께 작용하는 경우가 대부분이기에, 관련 연구의 이해의 폭을 넓히고, 실무에 적용하기 위해서는 추가적인 연구결과가 필요하다고 판단하였다. 따라서 본 연구에서는 기존연구의 한계점을 고려하여 서비스 회복상황에서 지각된 공정성과 진정성의 역할을 함께 살펴보았다. 이를 통해 인지적 측면의 공정성과 더불어 감정적 측면의 진정성이 내포된 서비스 회복노력의 중요성을 고찰할 수 있는 계기를 마련하였다. 본 연구의 결과를 통해 인지적 판단에 근거한 회복공정성만이 중요한 것이 아니라 서비스 실패 후 회복에서 감정적 측면인 진정성의 조절효과를 살펴봄으로써 진정성이 내포된 회복노력의 중요성을 확인할 수 있었다.

• 한국실내디자인학회논문집
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• 제13호
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• pp.231-237
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• 1997

One of the clearest reactions against Modern architecture, and its planning ideology of comprechensive development, was the neo-Regional movement which arose at more or less the same time in serval countries. In the mid-fifties architects in Mexico started to design architectures which mixed vermacular and Modern methodology to recall traditional buildings. This popular alternative to Modernism had caught on in Mexico by the recent to become the accepted approach for the most regional building built by the Mexican architects. The regional architecture provided the continual activity, safety and economy of traditional life which was lacking in so many Modern building, while the these ages provided a cultural continuity. Anonymity of craftsmanship, but personalization of each building; enclosed wall of strong color, wide inward opening, but flat roof; emotional layouts and poetic outdoor water space, but variable massing; as it the buildings had been constructed over several years-these were the contradictory signs of neo-Regionalism. The Regional architecture has direct reference to human inhabitation and use, and it embraces mystery, poetic sense, a quality we are losing in Modern life. There is a freedom from rules, which shows up especially in an insouciant use of color, just for fuv.

• 가정과삶의질연구
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• 제35권1호
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• pp.83-105
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• 2017

The purpose of this study is to strengthen the professional competence of novice play therapists through training, and to develop a CCPT internship program that encourages them to participate by experiencing play therapy education and cases. The five novice play therapists who participated in this study were currently getting their master's degrees in child psychotherapy. The novice play therapists's CCPT Internship program conducts 20 hours of education and practices, 24 hours of group supervision, 16 sessions of play therapy. The results of the research were as follows. First, the novice play therapist's CCPT internship program gave the play therapists positive effects on the development level. Second, the novice play therapist's CCPT internship program had a positive effect on the therapists' performance ability on play therapy. Third, the change of psychological and emotional reactions of play therapists through self-examination was different depending on the stage in the play therapy.

• 한국감성과학회:학술대회논문집
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• 한국감성과학회 1997년도 한국감성과학회 연차학술대회논문집
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• pp.220-223
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• 1997

The International Affective Picture System (IAPS) developed by Lang and colleagues[1] is widely used in studies relating a variety of physiological indices to subjective emotions. In this study we investigated whether the IAPS can be used for Koreans without significant cultural biases in their subjective emotional reactions. Thirty IAPS picture slides were presented to a group of 52 college students and different 30 slides with similar 3 dimensional emotion ratings to another group of 42 students. Fof each slieds with exposal time of 8sec, subjects were asked to rate on the Semantic Differential Scale (SDS) and Self-Assessment Manikin (SAM) in the 3 dimensions of pleasure valence, arousal, and domensions of pleasure valence, arousal, and dominance. Fnctor analysis was done for SDS ratings, and correlations of SDS and SAM were calculated. Eighteen bipolar adjective were grouped into 3 dimensions of pleasure, arousal, dominance showing good agreement with previous study. SAM were calculated. Eighteen bipolar adjectives were grouped into 3 dimensions of pleasure, arousal, dominance showing good agreement with the previous study. SAM ratings were highly corrlated with two of the 6 SDS adjective pairs associated with the pleasure and dominance dimensions, but not with those associated with arousal dimension suggerting some cultural differences.

• 한국감성과학회:학술대회논문집
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• 한국감성과학회 2009년도 춘계학술대회
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• pp.219-222
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• 2009

Rapid object recognition is one of the main stream research themes focusing to reveal how human recognizes object and interacts with environment in natural world. This field of study is of consequence in that it is highly important in evolutionary perspective to quickly see the external objects and judge their characteristics to plan future reactions. In this study, we investigated how human detect natural scene objects and categorize them in a limited time frame. We applied Magnetoencepahlogram (MEG) while participants were performing detection (e.g. object vs. texture) or basic-level categorization (e.g. cars vs. dogs) tasks to track the dynamic interaction in human brain for rapid object recognition process. The results revealed that detection and categorization involves different temporal and functional connections that correlated for the successful recognition process as a whole. These results imply that dynamics in the brain are important for our interaction with environment. The implication from this study can be further extended to investigate the effect of subconscious emotional factors on the dynamics of brain interactions during the rapid recognition process.

• 아동학회지
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• 제12권2호
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• pp.173-191
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• 1991

The purpose of the present study was to examine the relationship between infants' crying associated with their temperament and mothers' subjective responses to their crying. The subjects were 212 mothers and their 4- to 8-month-old infants living in Seoul, Korea. RITQ and EASI were administered to mothers. Mothers' perceptions of tape recordings of infants' crying were recorded. The data were analyzed by t-test and ${\chi}^2$ test. The main results were that (1) infant's temperament could be divided into five groups: the easy, the intermediate-low, the intermediate-high, the difficult, and the slow-to-warm up infant groups. The more negatively emotional and impulsive the mother's temperament, the more difficult was the infant's temperament. (2)The crying of the difficult infants was perceived more as an indication of major physical discomfort than that of the easy infants. (3)Both mothers of difficult and mothers of easy infants displayed differences in maternal interventions by type of infant cries: cries of difficult infants elicited more maternal intervention of "soothing" or "picking up" than those of easy infants. On the other hand, cries of easy infants elicited more maternal intervention of "playing with toy" and "leaving him alone, if possible" than those of difficult infants.

• 사상체질의학회지
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• 제31권4호
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• pp.41-56
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• 2019

Objective The purpose of this study is to analyze the daily life records of atopic dermatitis patients according to Sasang Constitution based on the data recorded using Personal Health Record (PHR) platform, and to find basic data for the Sasang Constitutional daily life management and prevention. Method Thirty patients with atopic dermatitis under 19 years old were included. The data recorded using PHR platform by the patient or the parents for 6 weeks and allergic blood tests were analyzed according to Sasang Constitution. Result As a result of analyzing the atopic dermatitis PHR related to Sasang Constitutional characteristics, there were no significant differences due to the small number of subjects. There were a tendency associated with the Sasang Constitutional characteristics in the emotional state, urine, stool and weakness score of five viscera. Allergic reactions tended to occur in those with higher weakness score of Viscera. There was a significant correlation between quality of life and SCORing Atopic Dermatitis(SCORAD) score. Conclusion This study can be considered as a primary study on items that tend to be associated with Sasang constitutional characteristics in patients with atopic dermatitis.

• 유통과학연구
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• 제19권4호
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• pp.25-35
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• 2021

Purpose: This study aims to analyze the factors affecting customer satisfaction in the customer reviews of omni-channel, posted on Internet blogs, cafes, and YouTube using text mining analysis. Research, data, and Methodology: In this study, frequency analysis is performed and the LDA (Latent Dirichlet Allocation) is used to analyze social big data to respond to reviewers' reaction to the recently opened omni-channel shopping reviews by L Shopping Company. Additionally, based on the topic analysis, we conduct a sentiment analysis on purchase reviews and analyze the characteristics of each topic on the positive or negative sentiments of omni-channel app users. Results: As a result of a topic analysis, four main topics are derived: delivery and events, economic value, recommendations and convenience, and product quality and brand awareness. The emotional analysis reveals that the reviewers have many positive evaluations for price policy and product promotion, but negative evaluations for app use, delivery, and product quality. Conclusions: Retailers can establish customized marketing strategies by identifying the customer's major interests through text mining analysis. Additionally, the analysis of sentiment by subject becomes an important indicator for developing products and services that customers want by identifying areas that satisfy customers and areas that evoke negative reactions.

• 커뮤니케이션디자인학연구
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• 제38권
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• pp.80-90
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• 2012

본 연구는 그래픽 이미지의 움직임 속도와 움직임 방향 변화에 따라 안구의 시선이동 변화를 추적하여 주의유인정도가 있는지를 알아본 연구이다. 실험설계는 움직임 속성별로, 속도(4개), 방향(수평 2개, 수직 2개, 대각선 4개) 각각에 대해서 움직임 요인(n)에 대한 분석을 실시하였다. 종속변수는 주시시작시간, 주시지속시간, 전체주시시간, 시선이동거리로 설정하였다. 그래픽 이미지의 움직임 속도 변화는 시선이동으로 알아본 주의 정도가 전혀 유의미하지 않았다. 좌우 이동에서는 좌에서 우로의 움직임이, 상하 이동에서는 아래에서 위로의 움직임이 주의 정도가 더 큰 것으로 나타났다. 대각선 이동에서는 속도 변화와 마찬가지로 유의미한 차이가 없었다.

• 한국보육지원학회지
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• 제20권2호
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• pp.1-16
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• 2024

Objective: The objective of this study was to develop a refugee education program for early childhood and apply it in daycare center settings to examine the reactions of children aged 5. Methods: Referring to Kemmis and McTaggart(1988) action research model, the refugee education program recommended by UNHCR, and linking it with the national Nuri-curriculum in Korea, a total of five sessions of a refugee education program for early childhood were developed and applied to 20 children aged 5. Results: The application of the preschool refugee education program resulted in positive changes in cognitive, emotional, and behavioral aspects. These changes provided opportunities for early childhood to practice respect towards others, fostering a broader understanding and appreciation of diverse cultures. Conclusion/Implications: This study holds significance in contributing to the discourse on the necessity and direction of refugee education through the development and application of a refugee education program for early childhood. It is anticipated that this research will stimulate in-depth discussions on educational approaches that foster early childhood interest in global issues and cultivate a sense of global citizenship and attitude in the future.