• 제목/요약/키워드: emotional behavior

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임상 치과위생사의 감성지능과 자기효능감이 혁신행동에 미치는 영향 (Emotional intelligence and self-efficacy on innovative behavior of clinical dental hygienists)

  • 최미현;민희홍
    • 한국치위생학회지
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    • 제20권2호
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    • pp.167-174
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    • 2020
  • Objectives: The aim of this study was to identify causal factors for continuous innovative behavior and devise a plan for effective member management by improving continuous innovative behavior. Methods: A self-reported questionnaire was filled out by 190 clinical dental hygienists from June 1 to July 31, 2019. Data were analyzed using SPSS 22.0. The independent t-test, one-way analysis of variance, Scheffe's post-hoc test, and Pearson's correlation coefficient analysis were performed, and a stepwise multiple regression analysis was conducted. Results: Dental hygienists scored 3.43 points in innovative behavior. Variables influencing innovative behavior were emotional intelligence, self-efficacy, and educational level. These factors had a variance of 47.5% among clinical dental hygienists. Conclusions: It is necessary to develop a regular program aimed at improving the emotional intelligence and self-efficacy of clinical dental hygienists to exert a positive work effect and improve their innovative behavior rather than assigning them simple tasks.

서비스 종업원의 표면행위가 반생산적 과업행동에 미치는 효과에 관한 연구: 감정소모의 매개효과를 중심으로 (The Effects of Service Employee's Surface Acting on Counterproductive Work Behavior: The Mediating Roles of Emotional Exhaustion)

  • 강성호;최종학;이지애;허원무
    • 유통과학연구
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    • 제14권2호
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    • pp.73-82
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    • 2016
  • Purpose - Counterproductive work behavior(CWB) was typically categorized according to the behavior whether it targets other people(i.e., interpersonal CWB: I-CWB). Employing organizations(i.e., organizational CWB: O-CWB) has emerged as major concerns among researchers, managers, and the general public. An abundance of researches has informed us about the understanding for the antecedents of CWB, whereas little is known about the antecedents of CWB directed distribution service in employee's emotional labor. Therefore, the purpose of this research is to propose a research model in which surface acting enhances emotional exhaustion as an emotional labor strategy, which eventually increases counterproductive work behavior(including I-CWM and O-CWB). Research design, data, and methodology - This empirical research data were gathered from the samples of full time frontline hotel employees(including front office, call center, food/beverage, concierge, and room service) in South Korea. Six hotels were selected ranged from four to five stars, including privately owned and joint-venture properties. A convenience sampling method was used to select hotels. Full time frontline hotel employees from the six hotels were surveyed using a self-administered instrument for data collection. With the strong support of hotel managers, a total of 300 questionnaires were distributed, and 252 responses were collected indicating a response rate of 84.0%. In the process of working with the 252 samples, structural equation modeling is employed to test research hypotheses(H1: The relationship between surface acting and Interpersonal counterproductive work behavior(I-CWB) is mediated by emotional exhaustion, H2: The relationship between surface acting and organizational counterproductive work behavior(O-CWB) is mediated by emotional exhaustion). SPSS 18.0 and M-Plus 7.31 software were used for the data analysis. Descriptive statistics were used to assess the distribution of the employee profiles and correlations between factors. M-Plus 7.31 software was used to test the model fit, validity, and reliability of the factors, significance of the relationship between factors, and the effects of factors in the model. Results - To test our mediation hypotheses, we used an analytical strategy suggested by Preacher & Hayes (2008) and Shrout & Bolger (2002). This mediation approach directly tests the indirect effect between the predictor and the criterion variables through the mediator via a bootstrapping procedure. Thus, it addresses some weaknesses associated with the Sobel test. We found that surface acting was positively related to emotional exhaustion. Furthermore, emotional exhaustion was a significant predictor from the two kinds of counterproductive work behavior. In addition, surface acting was not significantly associated with the two kinds of counterproductive work behavior. These results indicated that the surface acting by frontline hotel employees was associated with higher emotional exhaustion, which is related with higher interpersonal counterproductive work behavior(I-CWB) and organizational counterproductive work behavior(O-CWB). In sum, we confirmed that the positive relationship between surface acting and the two kinds of counterproductive work behavior was fully mediated by emotional exhaustion. Conclusions - The current research broadens the conceptual work and empirical studies in counterproductive work behavior literature by representing a fundamental mechanism that how surface acting affects counterproductive work behavior.

만 4-5세 유아의 감성지능과 친사회적 행동 증진을 위한 유아통합미술활동프로그램의 효과 (The Effects of an Integrative Art Program on Young Children's Emotional Intelligence and Their Pro-Social Behaviors)

  • 오유경;서소정
    • Human Ecology Research
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    • 제52권2호
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    • pp.127-139
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    • 2014
  • This study was aimed to develop an integrative art program that incorporates both emotional and pro-social components for young children (age, 4-5 years). Furthermore, the effectiveness of this integrative program was examined with 39 young children who were divided into the experimental group and the control group of this study. To the experimental group, the integrative art program of interest in this study was provided over 8 weeks. The children of the control group were provided a similar program during the same period. To measure the levels of young children's emotional intelligence and those of their pro-social behavior were assessed by using the emotional intelligence questionnaire and the children's pro-social behavior assessment scale to collect the data. The analysis of covariance by SPSS 18.0 indicated that the young children from the experimental group exhibited higher total scores for emotional intelligence and pro-social behaviors than their counterparts from the control group. The results indicate that the integrative art program of interest in this study improved the young children's emotional intelligence and their pro-social behaviors. Along with main results of this study, implications for research and practice were discussed.

어머니의 정서적 가용성이 유아의 사회적 기술 및 문제행동에 미치는 영향: 유아 의도적 통제의 매개효과를 중심으로 (The Effects of Maternal Emotional Availability on Preschooler's Social Skills and Problem Behaviors: The Mediating Effects of Preschooler's Effortful Control)

  • 문영경;이영
    • 대한가정학회지
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    • 제50권1호
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    • pp.103-119
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    • 2012
  • The purpose of this study was to explore the mediating effects of preschooler's effortful control on the relationship between maternal emotional availability and preschooler's social skills and problem behaviors. One hundred-thirty six 5-year-old preschoolers and their mothers participated in this study. Instruments for this study were the Emotional Availability Scale for maternal emotional availability, the Delay task, and the Child Behavior Questionnaire for preschooler's effortful control, and the Social Skill Rating Scale, K-CBCL 1.5-5 and K-TRF for preschooler's social skills and problem behaviors. The resulting data were analyzed using descriptive statistics, partial correlation, and structural equation modeling analysis. As predicted, the preschooler's effortful control mediated the effects of maternal emotional availability on preschooler's social skills and problem behaviors. In conclusion, the preschooler's effortful control mediates the effects of emotion related socialization behavior on the preschooler's socio-emotional adjustment.

어머니 양육행동이 아동의 공격적 행동 및 친사회적 행동에 미치는 영향: 아동의 정서조절을 매개로 하여 (Children's Aggressive/Prosocial Behaviors and Maternal Parenting Behaviors: Children's Emotional Regulation as Mediator)

  • 김지현
    • 대한가정학회지
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    • 제48권2호
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    • pp.13-22
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    • 2010
  • This study explored mediating effects of children's emotional regulation between maternal parenting behaviors and children's aggressive/prosocial behaviors. The participants were 1,187 4th, 5th, 6th grade children and their mothers from two elementary schools in Korea. The Maternal Parenting Behaviors Scale(Kim, 2006), the Emotional Regulation Scale(Lee, 1997), and a peer-nomination measure(Crick, 1995; Crick & Grotpeter, 1995) were used. Collected data were subjected to descriptive statistical analysis, Pearson's productive correlation and regression using SPSS(Ver 12.0). Findings revealed that children's self-emotional regulation mediated the effects of mother's physical punishment on children's aggressive behaviors, while children's other-emotional regulation mediated the effect of mother's warm-encouragement, mediation-supervision, and inconsistency on children's prosocial behaviors. In conclusion, children's emotional regulation mediates the effects of maternal parenting behaviors on children's aggressive/prosocial behaviors.

헤어서비스전문가의 블랙컨슈머 행동지각이 정서적 소진 및 자아탄력성에 미치는 영향 (The Effects of Black Consumer Behavior Perception on Emotional Exhaustion and ago resiliency of Hair Service Professionals)

  • 마은정;고경숙
    • 한국응용과학기술학회지
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    • 제38권4호
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    • pp.974-985
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    • 2021
  • 본 연구는 헤어서비스전문가의 블랙컨슈머 행동지각이 정서적 소진과 자아탄력성에 미치는 영향에 대하여 연구하는 것을 목적으로 한다. 서울, 경기, 전남지역 헤어미용전문가를 대상으로 318부의 설문지가 최종 분석 자료로 사용되었으며 SPSS 26.0 통계 프로그램을 사용하여 분석 되었다. 연구결과는 첫째, 블랙컨슈머 행동지각이 정서적 소진에 정적(+)상관관계를 보였고, 블랙컨슈머 행동지각이 자아탄력성에 부적(-)상관관계를 보였다. 정서적 소진과 자아탄력성은 서로 부적(-)상관관계를 보였다. 둘째, 블랙컨슈머 요인 중 과도성이 정서적 소진에 영향을 미치고 있음이 확인되었다. 셋째, 블랙컨슈머 요인 중 과도성, 상습성이 자아탄력성에 영향을 미치고 있음이 확인되었다. 넷째, 정서적 소진은 자아탄력성에 영향을 미치고 있음이 확인되었다.

여고생의 정서지능과 진로준비행동이 자기주도학습능력에 미치는 영향 (The Effect of Emotional Intelligence and Career Preparation Behavior by High School Girls on Self-directed Learning)

  • 이경완;이명인
    • 디지털융복합연구
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    • 제18권7호
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    • pp.265-277
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    • 2020
  • 본 연구는 여고생의 정서지능과 진로준비행동, 자기주도학습능력을 확인하고, 자기주도학습능력에 영향을 미치는 요인을 규명하고자 수행되었다. 여고생 2학년 231명을 대상으로 자가보고식 설문조사를 하였고, 자료 분석은 SPSS/WIN 23.0 프로그램을 이용하여 기술통계, t-test, ANOVA, Pearson's correlation coefficients, multiple regression analysis을 실시하였다. 연구결과, 일반적 특성에 따른 진로준비행동은 계열, 성적에 따라, 자기주도학습능력은 성적에 따라 유의한 차이가 있었다. 자기주도학습능력은 정서지능(r=.560, p<.001), 진로준비행동(r=.232, p<.001)과 각각 양의 상관관계가 있었고, 자기주도학습능력에 영향을 미치는 요인은 정서지능(β=.515, p<.001), 성적'중'(β=.376, p<.001), 성적'상'(β=.274, p<.001), 진로준비행동(β=.128, p<.05)으로 나타났으며, 설명력은 44.0%였다. 따라서 여고생들의 자기주도학습능력을 높이기 위해 정서지능과 진로준비행동을 강화하는 프로그램을 개발하고 적용하는 것이 필요하다.

아버지의 양육참여와 아동의 성역할, 정서 반응, 친사회적 행동과의 관계 (Father's Child-Rearing Behaviors, Children's Sex-Role Taking, Children's Emotional Responses and Children's Prosocial Behavior)

  • 정현희;최경순
    • 아동학회지
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    • 제16권1호
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    • pp.33-47
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    • 1995
  • The purpose of this study was to examine the relationships and predictor variable between father's child-rearing behaviors and children's sex-role taking, emotional responses and children's prosocial behavior by demographic variables and mother's work status. Subjects were 142 kindergarten children and their mothers in Busan. Three type of measurement were used in this study; (1) Two scales for father's child-rearing behaviors and children's emotional responses, (2) an interview for children's sex-role taking, and (3) amount of candies to share with classmates for children's prosocial behavior. Data were analyzed by Pearson's correlation coefficient, t-test, F-test, multiple regression, Scheffe's post hoc test using the SAS computer program. There were significant correlations between father's child-rearing behaviors and children's sex-role taking, and between father's child-rearing behaviors and children's prosocial behavior. There were significant differences in father's child-rearing behaviors, children's emotional respones, and children prosocial behavior by SES and mother's job. Father's child-rearing behaviors were the most important predictor variables influencing children's sex-role taking and children's prosocial behavior.

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골프지도자의 감성 지능이 고객 시민 행동에 미치는 영향 : 성별에 따른 조절 효과 분석 (The Effect of the Golf Coach's Emotional Intelligence on the Consumer Citizenship Behavior: Moderating Effect Analysis by Gender)

  • 권기홍;김용기
    • 한국콘텐츠학회논문지
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    • 제20권5호
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    • pp.653-664
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    • 2020
  • 본 연구는 골프지도자의 감성 지능이 고객 시민 행동에 어떠한 영향을 미치는지 알아보고, 그 관계에서 성별의 조절 효과를 실증적으로 확인하는 데 있다. 이를 위해 청주지역 5개 실내·외 골프 연습장을 선정하여 교습받은 적이 있는 고객 대상으로 설문조사를 실시하여 318부를 분석하였으며, SPSS 22.0과 AMOS 21.0 프로그램을 사용하였고, 성별조절 효과 검증을 위해 다 집단 구조방정식 모형분석을 하였다. 본 연구의 결과는 첫째, 골프 지도의 감성 지능이 고객 시민 행동에 미치는 영향에서 감성조절의 구전 및 타인 돕기를 제외한 모든 변인에서 고객 시민 행동에 유의한 영향을 미치는 것으로 확인되었다. 둘째, 골프지도자의 감성 지능이 고객 시민 행동에 미치는 영향에서 남성의 경우 자기 감성이 구전을 제외한 모든 변인에서 영향을 미치는 것으로 확인되었고, 여성의 경우 자기 감성이 구전에 미치는 영향과 타인 감성이 피드백, 타인 돕기에 미치는 영향 그리고 감성조절이 구전에 미치는 영향을 제외한 모든 변인에서 영향을 미치는 것으로 확인되었다. 따라서 감성 지능에 대한 다양하고 심층적인 연구가 요구되며, 골프지도자의 성별에 따른 고객 시민 행동에 어떠한 영향을 미치는가에 관한 연구도 필요하다.

영아의 기질, 아버지의 양육참여와 영아의 사회·정서 행동발달간의 구조적 관계 (Structural Relations among Infants' Temperament, Fathers' Parenting Participation, and Infants' Social and Emotional Behavior Development)

  • 유지은;신애선;김경후;송미정
    • 한국산학기술학회논문지
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    • 제17권9호
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    • pp.279-291
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    • 2016
  • 본 연구의 목적은 영아의 기질, 아버지의 양육 참여와 영아의 사회 정서 행동발달간의 구조적 관계를 알아보기 위한 것이다. 이를 위해 J지역에 소재하고 있는 55개 어린이집의 만 1~2세 영아의 부모 330명을 대상으로 실시하였다. 자료 분석은 SPSS 21.0과 AMOS 21.0을 이용하여 빈도분석, 신뢰도분석, 상관분석, 확인적 요인분석, 구조방정식 모형분석을 실시하였으며, 연구 결과는 다음과 같다. 첫째, 영아기질은 아버지 양육참여 중 여가지도, 생활지도와 부적 상관이 나타났고, 사회 정서행동의 외현적 문제행동인 활동성/충동성과 정적인 상관이 나타났다. 아버지의 양육 참여는 사회 정서행동의 주의집중, 모방/놀이와 정적 상관이 나타났으며, 사회 정서행동은 영아기질 접근회피와 정적 상관이 나타났다. 둘째, 최종모형의 변인 간 경로계수를 통한 적합도 검증결과, 영아기질은 아버지 양육참여와 사회 정서행동에 부적영향을 미치는 유의한 경로임이 검증되었다. 본 연구의 결과로 영아의 사회 정서행동에 영향을 미치는 영아기질과 아버지 양육참여의 역할을 확인하고, 영아기 자녀의 사회 정서행동에 영향을 미치는 아버지 양육참여에 대한 올바른 이해와 교육적 시사점을 제공하고자 한다.