• 한국중재학회지:중재연구
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• 제30권2호
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• pp.145-164
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• 2020

With the development of the Internet, e-commerce is rapidly developing, and e-commerce through the Internet has become a major distribution channel for selling products and services to consumers and buyers. However, as Internet shopping develops, consumer dissatisfaction and conflict are increasing. In this regard, this study examined how consumer dissatisfaction caused by using an Internet shopping mall, which is currently taking the core position in commerce activities, leads to consumer complaints, and how these complaints affect the necessity and intention to use the arbitration system. As a result of the study, the following implications were obtained. First, it will be necessary to remove the root cause of consumer complaints by continuously monitoring consumer complaints, rather than staying at passive consumer complaints such as defective product exchange and damage compensation for dissatisfaction with Internet shopping malls. Second, it can be said that the function of the arbitration system is required to protect the rights and interests of consumers using the Internet shopping mall and to actively improve the problems in the event of a damage situation or a problem situation. Lastly, academia's continuous research will be needed, and governments and related organizations will need to continuously provide and promote information to users of Internet shopping malls.

• 대한간호학회지
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• 제11권2호
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• pp.105-123
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• 1981

This study was carried out during the month of September 1976 to analyse and compare the health complaints of two groups of the university women, those who lived at home and those who lived in the university dormitory. The purpose of the study was to provide basic data required by the university health program for planning related to the health need of women students. The study sample consisted of 434 students living in the dormitory and 381 students living at home enrolled for the fall semester 1976 in a womens university in Seoul. The instrument used for the collection of data was an abridged version of a modified Cornell Medical Index. The questionarre included 35 items related to physical health complaint and 22 items related to mental health complaints. The data was treated by a computer (SPSS) using one way analysis, the Fishers' ratio and Chi-Square test at the 5％ level were used for the test for statistical significance. The interpretation of this study is limited due to the sample which was restricted to one university and not randomly selected. To guide the direction of the study, it was hypothesized that the rate of expressed health problems of students living in the dormitory would be Venter than that of students living at home. The hypothesis was tested and rejected. The following is a summary of the findings; 1. Total health (physical and mental) complaints a. There was no statistically significant difference between the home and dormitory groups with regard to total health complaints expressed. b. The rate of total complaints expressed by the home group significantly higher than dormitory group only among third year students. c. There was no statistically significant between the home and dormitory groups in their satisfaction with their economic situation. d. The home group showed a significantly higher rate of complaints related to the Nervous System compared to that of the dormitory group. 2. Physical health complaints a. Students living at home showed a significantly higher rate of physical complaints than the dormitory group. b. When the year variable was controlled, the third year was the only group which showed a different rate between home and dormitory groups; the home group presented a higher rate. c. Since the year variable seemed to affect the physical complaints those data were further analysed to see whether the specific system areas were operating as variables in each year. The results were as follow: Among the home group, First year students showed a higher rate in Family History of Disease, while the third year students more Nervous System and Cardiovascular System complaints. Among the dormitory group, only fourth year students showed a higher rate in the Skeletal-Muscular System. This was the only area the dormitory group though only for the fourth year students supported the hypothesis. d. When the economic satisfaction variable was controlled, the satisfied group was the only group which showed a different rate between home and dormitory groups; the home group presented higher rate. e. Since the economic satisfaction variable seemed to affect the physical complaints those data were further analyzed to see whether the specific system areas were operating as variables in each economic satisfaction level, but there was no statistically significant difference between home and dormitory groups. 3. Mental health complaints a. There was no significantly difference between home and dormitory groups with regard to mental health complaints expressed. b. When the year variable was controlled the third year group was the only group which showed a different rate between home and dormitory groups; the home group presented a higher rate. c. Since the year variable seemed to affect the mental complaints, those data were further analyzed to see whether the specific system areas were operatings variables in each economic satisfaction level. The result were as follows: Among the home group, the third year students showed higher rates in Inadequacy and Anxiety. d. When the economic satisfaction variable was controlled, the very satisfied group was the only group which showed a different rate between home and dormitory groups: the home group presented a higher rate. Since the economic satisfaction variable seemed to affect the mental complaints, those data were further analysed to see whether the specific system areas were operating as variables in each economic satisfaction level, but there was no statistical significant difference between the home and dormitory groups. Although the social environment of dormitory life differs from family life, there was no difference in the rate of total health problem complaints between the home and dormitory groups but the home group showed a higher rate of physical health complaints than the dormitory group. Possible positive factors influencing dormitory life and negative factors influencing family life affecting health complaints must be explored in order to relate to the health needs of the university health program. This study could not define the causes for the fewer physical complaints of dormitory students living at home. Further study of such causal factors recommended in order to provide the data needed to contribute to a more effective health program.

• 융합보안논문지
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• 제12권2호
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• pp.43-51
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• 2012

CCTV는 범죄예방에도 효과가 있을 뿐 아니라, 녹화 된 영상정보는 범죄의 증거물로서도 상당한 법적 효력을 지닌다. 그러나 CCTV영상정보를 증거물로 활용하여 고소/고발 등의 행정 처리 시 현재 오프라인으로 운영되고 있는 업무처리 절차 상 나타나는 복잡성과 불필요한 시간 비용 낭비, 개인프라이버시 유출 등은 해결해야 할 문제점으로 남아 있다. 본 논문에서는 오프라인 업무처리 상 발생하였던 문제점을 해결하기 위해 CCTV영상자료 통합포털 구축을 제안하고, 기존 전자 민원 서비스 시스템의 효율성을 연구한 선행 연구를 분석하여 전자정부법과 개인정보보호법에 의거, CCTV영상자료 통합포털 구축 모델에 적용 하여 발생 된 문제점을 효과적으로 해결하고자 한다.

• 정보학연구
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• 제6권4호
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• pp.69-80
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• 2003

최근 전자상거래의 발전과 함께 소비자 피해도 급증하고 있다. 본 연구결과 전자상거래 피해 품목을 보면 정보통신 기기 및 서비스 위주에서 문화용품, 의류 생활용품으로 그 품목이 다변화되는 추세를 보이고 있었고 피해유형으로는 하프플라자의 피해 등으로 인하여 물품의 미인도 및 인도지연과 관련된 소비자 피해가 1,185.3%나 급증한 것으로 나타났다. 거래분야별로 보면 현재는 인터넷쇼핑몰과 관련된 피해가 90% 이상을 차지하고 있으나 향후 인터넷콘텐츠와 관련된 피해도 증가할 것으로 예측되었다. 인터넷콘텐츠의 경우 미성년자의 게임관련 피해가 가장 많은 사례로 나타났다. 그리고 피해가 다발하는 세부품목을 보면 디지털카메라, 노트북, 인터넷게임 등의 순으로 나타났다. 따라서 피해급증 분야에 대한 소비자보호 대책과 하프플라자와 같은 사기 피해에 대한 예방 대책 마련이 시급하며 장기적으로는 사업자의 의식개선을 통한 자율적인 소비자보호 체계구축이 필요한 것으로 나타났다.

• Journal of Preventive Medicine and Public Health
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• 제18권1호
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• pp.83-89
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• 1985

1984년 6월 1일부터 7월 31일까지 산업체부설학교 근로학생 549명과 일반고등학교학생 1,259명을 대상으로 CMI의 건강질문표에 의하여 건강 실태를 조사 분석한 결과를 요약하면 다음과 같다. 1) 근로학생군은 일란학생군에 비하여 평균 호소수가 전항목 (A-R)과 신체적항목 (A-L)에서 통계적으로 유의 (p<0.01) 하게 높았다. 2) 근로학생군에서 특히 L(습관, 기호)항목에서 가장 높은 평균 호소수를 나타냈으며 B(호흡기)항목 E(근육골격)항목 순이었다. 3) 학년별 평균 호소수는 일반학생군과 근로학생군 모두에서 학년이 올라갈수록 증가하였으며 그 증가율이 일반학생군에 비하여 근로학생군이 높았다. 4) 근로학생군의 주거형태병 평균 호소수는 자취군 34.7로 가장 높았으며 기숙사군 30.3, 자가군 28.5등의 순으로 높았다. 5) 작업부서별 평균 호소수는 혼타면(混打棉)과 조방(組紡) 근무자들은 기타의 질환 항목, 소면(梳棉) 근무자들은 호흡기계항목, 정방(精紡) 근무자들은 피로도항목, 권사근무자들은 긴장항목에서 가장 높은 호소수를 나타내었다.

• Journal of Electrical Engineering and Technology
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• 제13권4호
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• pp.1483-1493
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• 2018

Recently, more power facilities are needed to cope with the increasing electric demand. However, the additional construction of generators, transmission and distribution installations is not easy because of environmental problems and citizen's complaints. Under this circumstance, a microgrid system with distributed renewable resources emerges as an alternative of the traditional power systems. Moreover, the configuration of power system changes with more DC loads and more DC installations. This paper is written to introduce an idea of a genetic algorithm-based solution to determine the optimal capacity of the distributed generators depending on the types of system configuration: AC-link, DC-link and Hybrid-link types. In this paper, photovoltaic, wind turbine, energy storage system and diesel generator are considered as distributed generators and the feasibility of the proposed algorithm is verified by comparing the calculated capacity of each distributed resource with HOMER simulation results for 3 types of system configuration.

• 한국융합학회논문지
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• 제9권7호
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• pp.41-46
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• 2018

본 연구는 대한민국 정부가 운영하는 의견수렴 및 고충처리 전산망인 국민신문고(http://www.people.go.kr)'의 고용노동부 민원 정책 게시판의 의견을 통해 고용노동부에서 시행하는 직업훈련, 노사관계, 산업안전, 임금정책, 근로기준법 등의 민원 정책에 대한 국민적 의견을 수렴하여 분석하였다. 본 연구는 R프로그램 빅데이터 기법을 이용하여 데이터 시각화, 빈도 분석, 연관분석 등을 실시하였으며, 연구결과는 다음과 같다. 첫째, 한국의 복잡한 임금구조와 노사 간에 인식부족 등으로 임금개념의 불일치, 노사갈등 이 많은 민원요소로 발견되었다. 둘째, 최근 최저임금의 파격적 인상으로 인한 자영업자 및 근로자의 경제적 공황상태 등으로 기인한 각종 민원이 발생하고 있다. 셋째, 생산직 등 제조 분야 등의 영세한 사업장의 안전의식의 부재로 인한 산업재해가 끊임없이 발생하고 있으며, 일 가정 병립을 위한 제도적 뒷받침이 많이 부족한 것으로 나타났다.

• 지능정보연구
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• 제25권4호
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• pp.35-52
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• 2019

전자정부를 포함한 다양한 형태의 공공서비스가 제공됨에 따라 공공서비스 품질에 대한 국민의 요구 수준이 점점 높아지고 있다. 공공서비스의 품질을 높이기 위해서 공공서비스 품질에 대한 상시적 측정과 개선이 필요함에도 불구하고 전통적인 설문조사는 비용과 시간이 많이 소요되어 한계가 있다. 따라서 공공서비스에서 발생하는 데이터를 기반으로 원하는 시점에 언제라도 공공서비스의 품질을 빠르고 정확하게 측정할 수 있는 분석적 기법이 필요하다. 본 연구에서 공공서비스의 품질을 데이터 기반으로 분석하기 위해 N시의 건축 인허가 민원 서비스를 대상으로 프로세스 마이닝 기법을 이용하여 분석하였다. N시의 건축 인허가 민원 서비스는 분석에 필요한 데이터를 확보할 수 있고 공공서비스 품질관리를 통해 타 기관으로 확산 가능할 것으로 판단되었기 때문이다. 본 연구는 2014년 1월부터 2년 동안 N시에서 발생한 총 3678건의 건축 인허가 민원 서비스에 대해 프로세스 마이닝을 실시하여 프로세스 맵을 그리고 빈도가 높은 부서와 평균작업시간이 긴 부서를 파악하였다. 분석 결과에 따르면 특정 시점에 한 부서별로 업무가 몰리거나 상대적으로 업무가 적은 경우가 발생하였다. 또한 민원의 부하가 늘 경우 민원완료까지 걸리는 시간이 늘어날 것이라는 합리적인 의심을 하였으나 분석 결과 상관관계는 크게 없었다. 분석 결과에 따르면 민원완료까지 걸리는 시간은 당일처리에서 1년 146일까지 매우 다양하게 분포하였다. '하수처리과,' '수도과,' '도시디자인과,' '녹색성장과'의 상위 4개 부서의 누적빈도가 전체의 50%를 넘고 상위 9개 부서의 누적빈도가 70%를 넘어서는 등 빈도가 높은 부서는 한정적이며 부서 간 부하의 불균형이 심했다. 대부분의 민원 서비스는 서로 다른 다양한 패턴의 프로세스를 갖고 있었다. 본 연구의 결과를 활용하면 특정 시점에 민원의 부하가 큰 부서를 찾아내 부서 간 인력 배치를 탄력적으로 운영할 수 있을 것이다. 또한 민원 특성별 협의에 참여하는 부서의 패턴을 분석한 결과, 협의 부서 요청 시 자동화 혹은 추천에 활용할 수 있는 가능성이 보인다. 본 연구는 민원 서비스에 대한 프로세스 마이닝 분석을 통해 향후 공공서비스 품질 개선방향을 제시하는데 활용될 것으로 기대한다.

• 농촌의학ㆍ지역보건
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• 제2권1호
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• pp.65-72
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• 1977

This study was made with 1394 clinical records obtained by a mobile charity health team in a rural Korea for 10 days from July 23 to Aug. 1, 1977 to see the disease pattern of the rural population in Korea. The health team consisted of 7 physicians in different clinical departments of the St. Mary's Hospital tried to cover as many as patients in that area by giving full informations and instructions before starting health services. which supposed to minimize the omissions of patients visits in that area. The proportion of each disease as well as its order in terms of the number of patients was reviewed by matching with age and sex distribution of patients, and with the duration of illness (complaints). Major findings obtained in this analysis were as follows; 1. Among 1394 patients, 536 (38.5%) was male and 858(61.5%) was female. As to the age distribution of the patients. those who are in the age group of 10-19 showed the highest proportion of 15.6% and those who are in the age group of 5-9 and 40-49 was the next with the proportion of 15.4% and 15.2% respectively. 2. The most prevalent cause of general morbidity were diseases of digestive system, diseases of nervous system and sensory organs, diseases of respiratory system, and diseases of skin and subcutaneous tissue in order. And their proportions among all patients were 21.8%, 20.7%, 14.5%, and 12.4% in respectively. The order of the diseases ranked by the number of patiens was slightly different in female population from that of total population, i. e. diseases of nervous system and sensory organs was the first. diseases of digestive system was the second, and the diseases of circulatory system was the third. 3. 23.2% of all patients were found to have had symptoms relating to their illness for more or less 5 years, and 18.3%, for more or less 6 months. Looking at the duration of illness by diseases, 28.6% of digestive tract disease patients and had the relating symptoms for about 1 week while 24.3% had had the symptoms for about 5 years, and in diseases of nervous system and and sensory organs, many(33.7%) had had symptoms for relatively long period (more than one year). On the other hand, in diseases of respiratory system, those who had had the relating symptoms for about 1 month was 24.3 % among all patients in this category and those who had had the symptoms for less than 1 week was 32.2%. 4. The duration of illness (complaints) was longer in females than in males and shorter in younger age groups than in older age groups.

• 상하수도학회지
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• 제25권3호
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• pp.313-324
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• 2011

Several complaints from consumers on red or turbid waters were often filed at the same places although various efforts were made to improve water quality in the drinking water plant. The red water problems were occurred due to corrosion of main water pipe, especially at extremity. The low concentrations of chlorine indicating poor water quality were detected at the problematic location. To solve the poor water quality at the extremity, flushing techniques, i.e., conventional flushing, unidirectional flushing, and continuous flushing, were recently practiced. In this study, effects of conventional flushing on water qualities were examined by comparing turbidity and residual chlorine before and after flushing. In addition, more detailed analyses on water qualities at the tap water were conducted to learn a reduction pattern during flushing. Five items from geographic information system of water distribution were used to obtain a relationship with water quality, washing duration or amounts of washing water. The flushing was effective to meet the National Drinking Water Quality Standard with simple and relatively short time operation. The key operational parameter in flushing was amounts of washing water which should be estimated based on water quality of the consumer's tap water. The positive relationship between the residual chlorine and pipe length implied that detention time in the pipeline was the main cause of the complaints. More experiments on effectiveness of flushing are needed to determine reasonable strategies of flushing.