• 산업경영시스템학회지
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• 제35권2호
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• pp.189-195
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• 2012

Parcel delivery services are a bit different from general vehicle routing problems since the services require a deliver's walking time to give the parcel to the customer. This time takes more than 1/4 of total delivery time, but it is ignored for the convenience of algorithm design in general. The walking time is too big to be ignored if we need to estimate necessary delivery time precisely as much as possible, or to design a heuristic with varying vehicle moving speeds in metropolitan area. For these reasons, the walking times are surveyed and analyzed to use on the design of VRP heuristic for parcel delivery services in this research.

• International Journal of Knowledge Content Development & Technology
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• 제14권1호
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• pp.33-52
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• 2024

This study examined the virtual methods of service delivery being deployed by librarians in private universities in Nigeria. The objective of the study was to analyse the virtual methods of service delivery among librarians and determine the predominant method used among the librarians. Survey research design was adopted for the study. Total enumeration technique was adopted for the study. A population of 181 librarians from 45 private universities in Southern Nigeria were involved. Data were gathered, analysed and presented using frequency counts, percentages, mean and standard deviation. The study found that librarians used different virtual methods of service delivery. Library website 157 (90%) and e-mail 132 (76.3%) were the prominent electronic media used by librarians while Facebook 59 (34%) and Whatsapp 57 (32.9%) were the predominant social media platforms applied for service delivery by librarians. Electronic media were more used for latest publications arrival, as well as library education and document delivery services while social media were more used for reference services and selective dissemination of information. In conclusion, virtual methods of service delivery were deployed by librarians in private universities for service delivery. In comparing the virtual methods, librarians used more of electronic media than social media to deliver services to their users. Therefore, electronic media were predominantly used than social media, many of the virtual methods were found to be underutilised while recommendations were proffered.

• 산경연구논집
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• 제9권5호
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• pp.25-35
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• 2018

Purpose - The purpose of this paper is to partition a last-mile delivery network into zones and to determine locations of last mile delivery centers (LMDCs) in Bangkok, Thailand. Research design, data, and methodology - As online shopping has become popular, parcel companies need to improve their delivery services as fast as possible. A network partition has been applied to evaluate suitable service areas by using METIS algorithm to solve this scenario and a facility location problem is used to address LMDC in a partitioned area. Research design, data, and methodology - Clustering and mixed integer programming algorithms are applied to partition the network and to locate facilities in the network. Results - Network partition improves last mile delivery service. METIS algorithm divided the area into 25 partitions by minimizing the inter-network links. To serve short-haul deliveries, this paper located 96 LMDCs in compact partitioning to satisfy customer demands. Conclusions -The computational results from the case study showed that the proposed two-phase algorithm with network partitioning and facility location can efficiently design a last-mile delivery network. It improves parcel delivery services when sending parcels to customers and reduces the overall delivery time. It is expected that the proposed two-phase approach can help parcel delivery companies minimize investment while providing faster delivery services.

• 한국IT서비스학회지
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• 제7권2호
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• pp.223-242
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• 2008

We assess service delivery system for outpatients of general hospital(A) using service blueprint. Service blueprint for outpatients' service process currently being implemented in general hospital(A) is analysed to improve hospital services and define hospital service delivery system more accurately. In addition, comparative analysis of service blueprint between before and after improvement is conducted to find that health care services Is now more customer-oriented and hospital employees can link their duties to service delivery system. Dealing with the efficiency of health care service delivery system based on service blueprint analysis is expected to pave the way for continual service quality improvement of general hospitals in the future. The analysis of service blueprint of outpatients' service process suggested in this study is useful for setting strategies for health care service. It also helps service process design and service digitalization of other general hospitals in the future.

• 한국IT서비스학회지
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• 제18권5호
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• pp.119-132
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• 2019

This study aims to analyze how specific features of a mobile platform such as economic feasibility, interactivity, safety, and design are correlated with perceived ease of use and customer satisfaction, targeting those who purchase delivery food on a mobile platform dedicated to delivery services. A survey was conducted on customers who had bought delivery food on a mobile platform and the data collection was conducted from August 19, 2019 to September 18, 2019, using 300 mobile platform service users. A total of 300 copies were retrieved. 249 valid samples of 300 copies were analyzed with SPSS 23.0 and AMOS 23, and In addition, programs including SPSS and AMOS were used for the analysis of frequency, confirmatory factor, reliability and validity, correlation and structural equation model. Major findings of such analysis are as follows. First, design characteristic of a mobil platform had relevant impacts on perceived ease of use. However, economic feasibility, interactivity, and safety did not significantly affect perceived ease of use. Second, perceived ease of use had a significantly influenced on the extent of customer satisfaction. Hence, from practical and academical point of views based on the results of this analysis, this study is expected to provide directions and some practical and useful implications for a mobile platform for food delivery services.

• 디지털융복합연구
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• 제20권2호
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• pp.175-184
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• 2022

본 연구는 COVID-19 불안감이 식생활 라이프스타일에 미치는 영향과 라이프스타일에 따른 드론 음식배달 서비스 태도에 미치는 영향을 조사하였다. 356명 중국 소비자를 대상으로 한 설문조사 연구결과는 첫째, COVID-19 불안감은 건강 지향형, 안전 지향형, 편의 지향형 라이프스타일과 정(+)의 관계가 있었다. 둘째, 건강 지향형, 유행 지향형, 편의 지향형의 경우 드론 음식배달 서비스의 안정성, 신속성, 부합성 인식과 긍정적인 관계가 있는 것으로 나타났다. 미각 지향형 라이프스타일은 서비스 안정성 인식, 안전 지향형 라이프스타일은 안정성 및 신속성 인식과 긍정적인 관계가 있는 것으로 나타났다. 셋째, 서비스의 인식된 안정성, 신속성, 부합성은 서비스 이용의도를 높이는 것으로 나타났다. 본 연구 결과는 COVID-19 불안감이 식생활 라이프스타일과 연관되어 드론 음식 배달서비스에 대한 소비자 태도에 영향을 미친다는 것을 보여준다.

• 한국IT서비스학회지
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• 제9권2호
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• pp.151-161
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• 2010

Recently, as the era of ubiquitous has arrived, an infrastructure for the short-distance wireless communication has been extended socially, and thus a variety of services are being proposed. The Multimedia Contents Delivery System using the ZigBee, in particular, has an important stance in enlargement of a variety of services in the aspect of individual-oriented service support though Wireless Personal Area Network (WPAN). Nonetheless, the ZigBee, or the IEEE 802.15.4 Standard, has many restrictions on the Multimedia Contents Delivery System due to the low data transport rate. In order to improve the ZigBee which presents a limit on the transport rate at the IEEE 802.15.4 Standard, this thesis has designed the burst mode which is a method of transmitting a certain amount of data in block units at a high speed without any stoppage until the completion of the transmission. Also, to provide a Multimedia Contents Delivery Service with an application of the normal data transmission mode, it improved the transmission performance of the ZigBee. In addition, for the Multimedia Contents Delivery Service under the ubiquitous environment, it designed and implemented a broadcasting Multimedia Contents Delivery System based on the ZigBee to conduct a comparative analysis on the data transmission performance according to the transmission method.

• 응용통계연구
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• 제28권5호
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• pp.977-990
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• 2015

우리나라는 세계적으로 배달음식 문화가 가장 많이 발달한 나라 중에 하나로 최근에는 일인가구의 증가와 배달앱 시장의 발달과 함께 그 성장 속도 또한 눈부시게 증가하고 있다. 따라서 배달음식 이용에 큰 영향을 미칠 것으로 예상되는 날씨와 날짜별 변수를 고려하여 시간대별 배달음식 이용건수를 예측함으로써 소비자와 생산자 모두에게 이익을 주는 예측모형을 찾고자 한다. 본 연구의 목적은 다양한 데이터마이닝 기법을 이용하여 2014년도 배달음식 통화건수를 예측하는데 있다. 예측에 사용되는 회귀 모형은 선형회귀모형, 랜덤 포레스트, 그래디언트 부스팅, 서포트 벡터 기계, 신경망, 로지스틱 회귀모형으로 총 6가지이다. 고려되는 배달음식 업종은 총 4가지(족발/보쌈정식, 중국음식, 치킨, 피자)로 크게 두 가지 방법을 이용하여 각 업종별 배달음식 이용건수를 예측하였다. 첫 번째 방법은 총 이용건수와 각 업종별 배달음식 이용비율을 곱하여 각 업종별 배달음식 이용건수를 예측하는 것이고, 두 번째 방법은 각 업종별 모형을 세워 각 업종별 배달음식 이용건수를 예측하는 방법이다. 최종적으로 선택된 모형은 방법 1에서는 신경망 모형과 선형회귀모형이며, 방법 2에서는 신경망 모형이었다. 방법 2보다는 방법 1로 구한 결과가 더 예측력이 좋은 것으로 나타났다.

• 보건행정학회지
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• 제8권2호
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• pp.1-24
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• 1998

There exists a general consensus in Korea that patients tend to concentrate in large hospitals and this tendency is partly responsible for inefficiency in health services. The process of choosing a medical care provider for health care services and evaluating the provider after utilization seems to involve many diverse factors to become very complex. Therefore a systemsatic study is needed to achieve sufficient understanding of the proeess. For this point of view, this study investigates patient's selection of medical care institution for delivery care services and their evaluation of the institution after delivery. In more specific, the objectives of the study are twofold: 1) to identify the factors associated with expectant mothers' choice of type of medical care institution for delivery among tertiary hospitals, general hospitals, small hospitals, and clinics: and 2) to understand the factors affecting patient evaluation of the medical care institution after delivery. The data used for the analysis were collected through face-to-face interviews with those women who had childbirth during the period from January 1, 1996 to the date of interview in February 1998. The survey was conducted using preqared structured questionnaire in Seoul. The sample was drawn from each of arbitrarily defined four regions of Seoul, Northeast, Northwest, Southeast and Southwest, in proportion to the number of births reported in 1996 in each of them. The distribution of the interviewed women by educational level was made similar to that of mothers of new babies reported in 1996. The sample size was planned to be about 300, but ended up with analytical sample of 319. Major conclusions emerged from the analysis can be summarized as follows: 1) Large hospitals were evaluated as much better for technical quality than other types of institutions, whereas they were compared similar to or worse for other attributes. And it was found that technical quality of care is considered as the most important condition of medical care institution for delivery, while the amount of direct cost is considered as the least important one. Taken together, the utilization of large hospitals is not likely to decrease even though they cannot give satisfaction to patients in other aspects than technical quality. 2) The activeness in the search for information affected the respondents' evaluation of medical care institutions, which would influence their later decision or recommendation to other persons as to the choice of source of health care services. Therefore, increased efforts should be directed to improving availability of useful and correct information for patients in relation to the utilization of health care services. 3) Since the findings of this study were obtained from the analysis of delivery care services, their applicability to other kinds of services may be limited. Thus it would be useful to conduct a comparative study of several kinds of services explicitly taking into account the characteristics of those services in the analysis.

• 정보관리학회지
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• 제32권3호
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• pp.413-432
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• 2015

본 연구는 한국복제전송저작권협회와 체결한 협정서를 기반으로 운영되고 있는 KERIS와 KISTI의 원문복사서비스 운영상의 문제점을 저작권을 중심으로 분석하였다. 분석 결과, 협정서 적용시 원문복사서비스가 가능한 대상기관 및 자료유형의 제한, 현행 전자배송서비스가 도서관 사서 간에만 이루어지는 한계, 개인 신청자 대상 비상호대차형 원문복사서비스의 제한적 가능의 문제점이 파악되었다. 이러한 문제점을 해결하기 위하여 본 연구는 저작권법에 상호대차형 원문복사서비스에 대한 근거 규정 도입과 권위 있는 표준 가이드라인의 개발, 최종 이용자가 원문파일을 출력할 수 있도록 하되 저작권 침해방지를 위한 기술적 조치를 도서관이 의무적으로 설치할 것, 개인 신청자를 위한 저작권료 지불 원문복사서비스 모델 도입을 제안하였다.