• Title/Summary/Keyword: customized service

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A Study On Customized Products and Services in Smart Environments (스마트환경에 따른 고객 맞춤 제품 및 서비스에 관한 연구)

  • Chang, Seog-Ju
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.10 no.1
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    • pp.167-174
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    • 2015
  • This study examines the Personalized Oriented Customized and services in smart environments. In addition to The structure of industry is currently smart environment shifting from the manufacturing industry focusing on goods production to service industry merging and combining service and marketing. The companies are placing a higher value on the customer needs to gain a competitive edge with creation of new business model. The key dilemma in mass customization and service, though, is how product customization can be realized without increasing production cost significantly. The purpose of this study is to explore new product development strategies that facilitate mass customization and service. Specifically, we propose Crowdsourcing marketing, Digital experience technology, Recommender Systems, 3D printing technology, Flexible manufacturing systems and UX based PSS(Product-Service Systems) in new product development processes as enabling strategies for mass customization and service in smart environments.

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Development of e-CRM System Using LBS of Cellular Phone and Call Back URL SMS (휴대폰의 위치기반서비스와 Call Back URL SMS를 이용한 e-CRM 시스템 개발)

  • Jeon, Jin-Ho;Seo, Phil-Kyo
    • Journal of the Korea Society of Computer and Information
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    • v.15 no.3
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    • pp.121-128
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    • 2010
  • Whenever and wherever, recognizing location of object such as human as well as things, ubiquitous Location-Based Service which provides useful service based on this are rising as an important service. In this paper, we implemented customized real time 1:1 e-CRM system that can communicate with user's mobile phone through using Location-Based Service of mobile phone. Among various scenarios that are applicable to designed system, development and test were conducted based on scenario that provides shopping information and discount information to customers through SMS as they approach to vicinity of large discount store and allow them to download discount coupons through Call Back. The suggested system will be applied to various service event and can be used as a customized real time marketing method according to user's personal activity area.

Design and Implementation of Agent-Recruitment Service System for the Intelligent Head Hunting Service (지능형 헤드헌팅 서비스를 위한 중개 채용 서비스 시스템 설계 및 구현)

  • Lee, Wonjin;Cho, Kangmin
    • Journal of Korea Multimedia Society
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    • v.21 no.2
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    • pp.224-231
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    • 2018
  • Recently, the importance of intelligent personalized services is increasing in the era of the 4th Industrial Revolution. In this paper, we proposes design and implementation of the agent recruitment service system for the intelligent headhunting service. The proposed service system has designed and implemented an intelligent service system to efficiently recruit and manage applicants(job seekers). In addition, we develops the modules that can analyze the profile information of the applicant(job seeker), and implement the algorithm to predict the talent verification and analyze the talent type. The proposed service system is expected to contribute to designing the innovative and new service models for the intelligent agent recruitment service system.

Optimizing User Experience While Interacting with IR Systems in Big Data Environments

  • Minsoo Park
    • International journal of advanced smart convergence
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    • v.12 no.4
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    • pp.104-110
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    • 2023
  • In the user-centered design paradigm, information systems are created entirely tailored to the users who will use them. When the functions of a complex system meet a simple user interface, users can use the system conveniently. While web personalization services are emerging as a major trend in portal services, portal companies are competing for a second service, such as introducing 'integrated communication platforms'. Until now, the role of the portal has been content and search, but this time, the goal is to create and provide the personalized services that users want through a single platform. Personalization service is a login-based cloud computing service. It has the characteristic of being able to enjoy the same experience at any time in any space with internet access. Personalized web services like this have the advantage of attracting highly loyal users, making them a new service trend that portal companies are paying attention to. Researchers spend a lot of time collecting research-related information by accessing multiple information sources. There is a need to automatically build interest information profiles for each researcher based on personal presentation materials (papers, research projects, patents). There is a need to provide an advanced customized information service that regularly provides the latest information matched with various information sources. Continuous modification and supplementation of each researcher's information profile of interest is the most important factor in increasing suitability when searching for information. As researchers' interest in unstructured information such as technology markets and research trends is gradually increasing from standardized academic information such as patents, it is necessary to expand information sources such as cutting-edge technology markets and research trends. Through this, it is possible to shorten the time required to search and obtain the latest information for research purposes. The interest information profile for each researcher that has already been established can be used in the future to determine the degree of relationship between researchers and to build a database. If this customized information service continues to be provided, it will be useful for research activities.

A Technology Convergent Medical Service Engineering Model based on the Dynamic Innovation Theory (동태적 혁신이론 기반의 기술 융합 의료서비스 공학모델)

  • Kim, Jong-Ho
    • IE interfaces
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    • v.21 no.2
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    • pp.209-220
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    • 2008
  • Recently, innovative medical services are fast emerging, which include customized medical services based on bio-informatics, composition of cure and well-being exploiting ubiquitous technology, hospital supply chain management using RFID, and so forth. However, conventional approaches for new service development hardly give us systematic model to analyze and produce creative medical services. Because most of them are static and concentrate on microscopic tools or techniques. Thus, it is highly desirable to suggest an integrative framework to organize the whole transformation process from technology to medical service. The objective of this study is to propose a medical service engineering model based on the dynamic innovation theory. The proposed model contains objectives of service system, strategies of hospital, stages, activities required to deal with medical service life cycle, which incorporates the acquisition of new technology, transformation to the product, penetration into market, and adoption of consumers. In addition, the usefulness and applicability of the newly proposed model are provided using catholic medical center example.

A Study on the Customized Services of University Libraries According to MBTI Personality Types of College Students (대학생의 MBTI 성격유형에 따른 대학도서관 맞춤형 서비스에 관한 연구)

  • Kwak, Woojung;Noh, Younghee;Ahn, Inja;Zhang, Jingjing
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.30 no.4
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    • pp.91-114
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    • 2019
  • This study intends to classify the users by the MBTI personality type and investigate and analyze information resources and services of library preferred by personality type. Towards this end, we have surveyed the K University students on their personality types and preferred resources and services, and also attempted to explore the possibility of providing customized information services of university libraries according to the MBTI personality type based on the results. As a result of the study, it turned out that there was a significant difference in the preference of digital contents type in the analysis of the data type preference and the quadrant type through the analysis of attitude index type from validating the difference between data / information source and service preference according to the MBTI type. The analysis of 16 types of personality also demonstrated a significant difference in the perception of digital contents. Accordingly, In order to provide services for data and digital contents suitable for personality types in university libraries, it should be preceded by collecting MBTI personality type data for users in the library. After that, when a user requests a reference information service from a library, or requests a book or information, it is necessary to provide a form-specific service or provide a content-specific service.

Service Profile Replication Scheme with Local Anchor for Next Generation Personal Communication Networks

  • Jinkyung Hwang;Bae, Eun-Shil;Park, Myong-Soon
    • Journal of Communications and Networks
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    • v.5 no.3
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    • pp.215-221
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    • 2003
  • It is expected that per-user customized services are widely used in next generation Personal Communication Network. To provide personalized services for each call, per-user service profiles are frequently referenced and signaling traffic is considerably large. Since the service calls are requested from the places where user stays, we can expect that the traffic is localized. In this paper, we propose a new service profile replication scheme, named Follow-Me Replication with local Anchor (FMRA). By replicating user's service profile in a user-specific location area, local anchor of each region, the signaling traffic for call and mobility can be distributed to local network. We compared the performance of the FMRA with two typical schemes: Intelligent Network-based !Central scheme and IMT-2000 based full replication scheme, as we refer it to Follow-Me Replication Unconditional (FMRU). Performance results indicate that FMRA lies between Central and FMRU schemes according to call to mobility ratio, and we identified the efficient ranges of CMR for FMRA depending on the various network parameters.

The Service Scheme of Integrated Agricultural Information for Improving Accessibility Information to Farmer (농업인의 정보접근성 향상을 위한 농업정보통합 서비스 방안)

  • Shim, Keun Seop;Lee, Ke Yup;Lee, Yong Hwan;Kim, Nam Haeng
    • Agribusiness and Information Management
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    • v.2 no.1
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    • pp.3-13
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    • 2010
  • Government Organization and Public Institution have been developed many kinds of agricultural information systems such as agricultural policy, cultivated technology, marketing, and trade so on since 2000. Farm management conditions are diverse and complex more and more. Therefore, farmer want to service the specific agricultural information. Farmer don't like to access many Web sites to retrieve agricultural informations. They hope to receive one-stop its service. Government Organization began to review its information in order to make them more customized agricultural information service. We came up with an effective plan and Service Standardization Code for integrating agricultural technology informations in 2009. We can guide to carry out an effective portal service of agricultural information because we have a good experience about integrating information and system. This paper suggested the service scheme of integrated agricultural information for improving accessibility its information to farmer.

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A Study on Architecture of Event Driven Service System (EDS(Event Driven Service) 시스템 구조에 관한 연구)

  • Song, Kwang-Bin;Cho, Sok-Pal
    • The Journal of Information Technology
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    • v.10 no.4
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    • pp.11-26
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    • 2007
  • EDS is a typical convergence service performing convergence between functions owned by multiple SPs. EDS provides users with the relevant information and the communication by the various personal conditional environment. An alternative terminology for events for net- work related applications is 'triggers'-these are assumed to be included in the present description. Events could be defined as any activities which occur within a service avail ability, signals. Events can be managed, for example, as part of a context-aware application. EDS carry out a procedure for processing user's requested information about mobil network-based entities, such as the combination with various applications, such as a LBS (Location Based Service) and area information. In AS (Application Service) network environments, the user has his customized EDS in the network, the EDS automatically connects the appropriate Terminals consistent with a user profile. EDS can also send the collected information to other requesting users by way of event information and using the procedures of combination with other services. The user can record/retrieve the user-related information to from the information base through EDS.

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Apparel Brands' Implementation and Customers' Expectation of Mass Customization (의류 브랜드의 매스 커스터마이제이션 실행 수준과 소비자의 기대 수준)

  • Yang, Hee-Soon;Lee, Yu-Ri
    • Journal of the Korean Society of Clothing and Textiles
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    • v.31 no.5 s.164
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    • pp.753-764
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    • 2007
  • Apparel goods can be customer-oriented in the extreme and the apparel industry is one of the most customer-centered industries that should maximize customers' satisfaction. Recently, mass customization, a customer-centered system is widely discussed in the apparel industry to provide consumers with new, differentiating, distinctive, yet personalized products. The purpose of this study is to provide useful insights for apparel brands' mass customization(hereafter, MC) implementation by comparing the apparel brands' current status with consumers' expectation. One hundred apparel brands' practitioners and 116 consumers were surveyed in this research. First, we found that, on the basis of the five stages of MC presented by Pine(1993), apparel brands' MC stages were identified. Then, customers' expectation levels were examined according to the five stages. When compared the gap between the customers' expectation level and the apparel brands' implementation, consumers' expectation of MC was significantly higher than the implementation level by apparel brands for the stage 2(customized products creation), the stage 5(modular production). Second, by conducting a factor analysis with the scales measuring the MC activities of the five stages, apparel brands' current MC strategies could be classified as 'mass customized strategy', 'quick response strategy', 'MOT(moment of truth) customized strategy', and 'individualized service strategy.' Apparel brands showed significant differences in mass customized strategy, quickresponse strategy, and MOT customized strategy according to their product characteristics. Finally, consumers' expectation level of MC strategies was significantly different by their characteristics such as shopping orientation.