• Title/Summary/Keyword: customer space

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A Basic study of Service Design for Optimization of the Public Elderly Recreational Place (최적화된 노인여가시설 구축을 위한 서비스디자인 기초연구)

  • Lim, Beak-Vin;Gim, Hyeong-Chan;Lee, Sung-Pil
    • Science of Emotion and Sensibility
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    • v.13 no.4
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    • pp.753-760
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    • 2010
  • The purpose of this study to prepare for an aging society and older people happy is important to build recreational facilities gwajera recognize and physically old man of leisure facilities as a basis for the destroyers of the current seniors in public institutions that provide recreational facilities for About under utilized factors was investigated. The specific research methods and information, first, at home the most successful public senior leisure facilities as a model for selected Daegu Senior seutawo visit the simple survey and observation through the pros and cons about the elements that organize and KJ Technique and graft technique (Graph Theory) by applying the elements of physical space limitations on the mutual relationship between the priorities and establish guidelines for the priority was extracted. In addition, field-aged feel the satisfaction of their leisure facilities to evaluate the visits to the Busan, Sasang elderly and local leisure facilities for the elderly surveyed had taken Priority Method is based on comparison of results and final was to organize things to improve. Through this study, first, goods and equipment to the leisure space of the elderly efforts to effectively deploy the expertise to deal with and it actually showed that it is also important. Second, using physical devices and programs for the elderly aged recreational facilities are important, but physical and mental characteristics to consider voluntary participation for the type of space could see that it is important.

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A Study on the Development of Transfer Papers -Focused on Tile Design for Remodeling- (전사지 개발에 대한 연구 -리모델링을 위한 타일디자인을 중심으로-)

  • 모인순
    • Archives of design research
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    • v.15 no.2
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    • pp.213-222
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    • 2002
  • A transfer paper, is needed in the third firing, is usually utilized for industrial ceramics in order to produce tablewares or promoting products. Products may have the same form, however; the price might be different by what kinds of design have transferred. We need to fully understand these methods in order to create high value and quality. Remodeling, the so-called second architecture, results from social Needs for renovation of structures and changing functions. Tile satisfying the need for a custom-made design which fits the features of a space. Most importantly, the remodeler must make an individual design ordered for the customer with an emphasis on economy and time efficiency. Tiles currently in the market are mass-produced using an automated system with a high-priced mold. It is difficult to find tiles of distinct design that are made in a small quantity. We need to develop a method for making various kinds of tile designs that would be marketed for the remodeling industry. In this study, after designing a certain wall with the tiffs in the space, 1 will talk about developing a method to make transfer paper to produce individual tiles for the space. 1 hope that the functional and aesthetic effect on remodeling will gain in popularity, and that we will foster a new demand for tiles in harmony with the other materials mentioned in this study.

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Development of an Immersive Virtual Reality-Based Bathroom Self-Remodeling System

  • Mi-Young Song
    • Journal of the Korea Society of Computer and Information
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    • v.29 no.4
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    • pp.63-72
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    • 2024
  • The size of the home interior market is growing rapidly as interest in interiors and self-interiors has increased due to the recent rapid increase in single-person households. Most of the Bathroom remodeling is done by requesting an offline interior contractor and then visually checking it in the final completion stage, so it is not easy to re-construct even if the customer is dissatisfied. Therefore, this study developed an immersive virtual reality-based Bathroom self-remodeling system that can visually check space and design from the design stage to the final stage by incorporating VR technology to feel realistic in virtual reality. The bathroom structure may select the basic structure of the predefined bathroom space or freely set the size of the bathroom space. For furniture items, you can choose the washbasin, toilet, bathtub, shower booth that are essential elements of the bathroom and others(mounting rack, trash bin, handle). The tile texture may change the texture of the selected tile at a desired wall position by selecting various textures. In particular,, the texture of the wall tile can be varied by selecting horizontal, vertical and inclined directions at the desired angle according to the needs of the user and the contractor. As a future research project, this system will enable indoor sharing between users who are physically far away in real-time, allowing direct experience in virtual spaces, connection to purchases, and request estimates.

A Study on Introduction and Activation Plan of P2P Car Sharing -For the Apartment Complex in Seoul- (P2P 카셰어링 도입 및 활성화 방안 연구 -서울시 아파트 단지를 대상으로-)

  • Jang, Jun-Seok;Rho, Jeong-Hyun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.2
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    • pp.47-60
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    • 2017
  • Car sharing, which is considered as a good example of innovation in the transportation sector, is a type of use in which a plurality of people share a single vehicle for a short period of time. It is divided into various types, NFP (Not For Profit) operated by a non-profit organization, B2C (Business to Customer), which is operated by a company, and Peer to Peer (P2P), which is directly connected to an individual. Among them, P2P car sharing is a method of sharing personal vehicles owned by individuals. It has the merit of reducing traffic congestion and providing for efficient traffic demand management by reducing the purchase rate of additional vehicles and minimizing the number of idle ones. This study examines the introduction of P2P car sharing in order to develop a traffic demand management policy and facilitate the transition to a sustainable transportation system. The spatial extent of the study consisted of apartment complexes in Seoul. In apartment complexes, it is possible to minimize the level of expenditure, such as operating expenses, by utilizing the APT management office and there is no difficulty in securing the necessary parking space. Therefore, apartment complexes were selected as the spatial range.

Exploratory Case Study for Identifying Detail Attributes on the Food Taste & the Menu in Office Foodservice of Contract Foodservice Management Company (위탁급식전문업체 사업체 급식소의 음식 맛 및 메뉴 관련 세부 개선 속성의 규명을 위한 탐색적 사례연구)

  • Park, Ok-Jin;Park, Mun-Gyeong;Yang, Il-Seon;Lee, Min-Jun
    • Journal of the Korean Dietetic Association
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    • v.10 no.4
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    • pp.467-475
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    • 2004
  • The purposes of this exploratory study were to a) verify the first image remember percentage about foodservice and the desire to eat, b) identify detail attributes on the 'food taste' and 'menu variety', the most important problem of the foodservice, c) decide the ranking for improvement of the identified detail attributes, and d) applicate from customer feedback to foodservice operation in the B&I(business & industry) foodservice. For the more reliable result, customer opinion was collected by qualitative research methodology, such as open-ended questionnaire and in-depth interview. The result was followed as : the firstly, the operation circumstance was total 6,700 meal number a day through in-depth interview and 3 types of meal was served. The secondly, the average usage a week was the 7.4 times(B foodservice(B1F)) and the 1.8 times(A foodservice(3F)), respectively. Using reasons of foodservice were 'broad extent', 'menu type', 'shifting convenience' and etc on B foodservice(B1F) and 'menu type', 'clean space' and etc on A foodservice(3F), but the disadvantages of both foodservice were 'complication on peak time', 'the decline of food taste', and 'the absence of menu variety'. 'The decline of food taste' and 'the absence of menu variety' were pointed out the problem asked immediate improvement. The thirdly, it was examined that the first remember about foodservice were 'menu type' and 'foodservice environment' on A foodservice(3F) and 'foodservice environment(atmosphere)' on B foodservice(B1F). The last result, the detail attributes about food taste were ranked respectively 'a salt taste', 'balance of 5 taste at a meal', 'taste of food characteristic' and the unsatisfaction attributes about menu variety were ranked respectively 'serving frequently a same menu', 'the absence of various taste', 'using frequently a same cooking preparation'.

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Study on Customer Satisfaction Performance Evaluation through e-SCM-based OMS Implementation (e-SCM 기반 OMS 구현을 통한 고객 만족 성과평가에 관한 연구)

  • Hyungdo Zun;ChiGon Kim;KyungBae Yoon
    • The Journal of the Convergence on Culture Technology
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    • v.10 no.3
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    • pp.891-899
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    • 2024
  • The Fourth Industrial Revolution is centered on a personalized demand fulfillment economy and is all about transformation and flexible processing that can deliver what customers want in real time across space and time. This paper implements the construction and operation of a packaging platform that can instantly procure the required packaging products based on real-time orders and evaluates its performance. The components of customer satisfaction are flexible and dependent on the situation which requires efficient management of enterprise operational processes based on an e-SCM platform. An OMS optimized for these conditions plays an important role in maximizing and differentiating the efficiency of a company's operations and improving its cost advantage. OMS is a system of mass customization that provides efficient MOT(Moment of Truth) logistics services to meet the eco-friendly issues of many individual customers and achieve optimized logistics operation goals to enhance repurchase intentions and sustainable business. OMS precisely analyzes the collected data to support information and decision-making related to efficiency, productivity, cost and provide accurate reports. It uses data visualization tools to express data visually and suggests directions for improvement of the operational process through statistics and prediction analysis.

Micro pattern forming on the metal thin foil Using micro dieless forming system (마이크로 다이레스 성형 시스템을 이용한 금속박판소재의 마이크로 패턴 성형)

  • Lee, H.J.;Lee, H.W.;Park, J.H.;Lee, N.K.
    • Proceedings of the Korean Society for Technology of Plasticity Conference
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    • 2007.05a
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    • pp.379-382
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    • 2007
  • The MEMS (Micro Electro Mechanical Systems) process is used in a micro/nano pattern manufacturing method. This method is based on the lithography technology. But the MEMS process has some problems such as complicated process, long processing time and high production costs. Many researchers are doing research in substitute manufacturing method to work out a solution to these problems. In this paper, we apply a dieless incremental forming technology to a substitute method of MEMS process. This dieless forming technology is using in the commercial scale sheet forming such as a prototype of automobile sheet parts. 5-axes CNC (Computerized Numeric Control) method are applied in this system to get a micro-scale dieless forming results. These 5-axes system are composed of precision AC servo motor stages (4-axes) and PZT actuator (1-axis). A PZT actuator is used in a precision actuating axis because it can be operated in the nano scale stroke resolution. This micro dieless incremental forming system has the advantage of minimization in manipulating distance and working space. As equipment and tools become smaller in size, minute inertia force and high natural frequency can be obtained. Therefore, high precision forming performance can be obtained. This allows the factory to quickly provide the customer with goods because the manufacturing system and process are reduced. To construct this micro manufacturing system, many technologies are necessary such as high stiffness frame, high precision actuating part, structural analysis, high precision tools and system control. To achieve the optimal forming quality, the micro dieless forming system is designed and made with high stiffness characteristic.

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A Study on VMD Emotional Evaluation of Flagship Store (플래그쉽스토어의 VMD 감성평가에 관한 연구)

  • Kong, Soon-Ku;Jung, A-Young
    • Korean Institute of Interior Design Journal
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    • v.22 no.6
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    • pp.119-129
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    • 2013
  • For commercial inner space, studies about brand communication and VMD to inform brand identity to customers are very important. Accordingly, the study conducted questionnaire survey about 'emotional reaction, brand recognition, brand communication and satisfaction on VMD expressional elements' of customers and brand-related personnel on the ZARA flagship store. Through analysis of difference of evaluation on surveyed items between customers and brand personnels, importance of direction of VMD design applying brand communication which can satisfy customers and application of brand communication was verified. Specific results of the research are as follows: First, comparing brand personnel's expectation of recognition of their brand from customers, substantial level of recognition of brand by customers was lower. It is necessary for improvement through consumer analysis in order to raise brand recognition. Second, as the result of analysis of emotional reaction on VMD, it needs to lead customers to positive emotional reaction close to the brand plan intention by inducing 'exciting and sensational' brand concept to emotional reactions through comprehensive VMD image management and leading to 'free and convenient' emotional reaction and then communications with customers and minimizing emotional differences. Third, for brand communication and creation of 'interest', intention of ZARA, it needs to get maximum communicative effects with 'young' VMD design. Fourth, for satisfaction survey on VMD expressional elements, customers was less satisfied than brand personnel. Accordingly, in order to raise customers' satisfaction, show windows, entry, mannequins and objets should be planned with priority and it should also satisfy customers through communications with customers including advertisement and marketing.

The Overseas Research Trends for the On Demand Mobility and Domestic Application Plan Using PAV (PAV를 활용한 공유형 항공 이동수단의 해외 연구 동향 및 국내 적용 방안)

  • Lim, Eunha;Hwang, Hoyon;Cha, Jaeyoung;Kim, Seokbeom;Park, Byungwoon
    • Journal of Advanced Navigation Technology
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    • v.21 no.4
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    • pp.313-324
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    • 2017
  • At present, many countries around the world, as well as Korea, have faced serious social problems due to increased traffic congestion resulting in the social loss. As a result, there is an increasing demand for new transportation which is not exist. This is why many companies around the world are trying to solve this problem with transportation innovation through On Demand Mobility(ODM) which uses Personal Air Vehicle(PAV) that is operated on demand by customer rather than scheduled transportation. This study analyzed the current research trends of the On Demand Mobility projects of National Aeronautics and Space Administration (NASA), UBER, and AIRBUS. Also, this study presents the benefit of adopting this On Demand Mobility systems into Korea. Three commuting routes were set up in the metropolitan area in Korea, and the benefit of using the On Demand Mobility method was compared with the current public transportation and private car.

A Study on Website Analysis of apparel Brand through Marketing Mix -Focusing on Unisex Brand- (마케팅 믹스를 활용(活用)한 의류(衣類)브랜드 웹사이트 분석(分析) -유니섹스 브랜드를 중심(中心)으로-)

  • Lee, Min-Gyung;Rha, Soo-Im
    • Journal of Fashion Business
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    • v.11 no.4
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    • pp.69-81
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    • 2007
  • This study, for the purpose of comparing and analyzing 23ea of national unisex apparel brands website consists of product, price, promotion and place divided by marketin gmix. Based of theoretical study and pre-research about the marketing mix, we made the classification standard for the marketing mix and analyzed the unisex apparel brand website according to 4P's individual item and the result was appeared like this. First of all, in the product section, this study provide information about product introduction/guidance, a product figure for item, introduction for new items, propose for coordination and brand introduction/information. Secondly, in the price part, almost apparel brands are provide their product's image, or present their goods photo with price, or displayed through the banner advertisement of discount or special price. Thirdly, For the marketing promotion part, compare to the other component in the most of apparel brand's website, marketing promotion has more section than the other marketing mix. And, especially, various events and customer service space has more weight than the others. Forth, in the place section, it's focused on the information of shopping mall location, contact number, address, and on-line shopping mall. In Conclusion, when the most of apparel brands are doing internet marketing, they're concern to product and promotion, but price and place needs more supplement in the unisex apparel brand's marketing mix.