• Title/Summary/Keyword: customer space

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A Study on the Evaluation of the Patient Spatial Satisfaction for the Architectural Planning of the Women's Hospital (여성전문병원 건축계획을 위한 환자공간만족도 평가에 관한 연구)

  • Ju, Jin Hyeung;Park, Jae Seung
    • Journal of The Korea Institute of Healthcare Architecture
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    • v.9 no.1
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    • pp.43-51
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    • 2003
  • The purpose of this study is to find out the design guideline for women's hospital focusing on the patient needs. This study is performed the literature review of the performance evaluation & spatial satisfaction. And then, the spatial characteristics of selected women's hospitals, which were recently built in Korea, were analyzed. This study is suggested in the spatial satisfaction evaluation model in order to the spatial evaluation performance elements of the patient needs. The evaluation model of space efficiency derived from this study is expected to be used for the actual guide to architecture of women's hospitals as substantial materials. Finally, the model is used to for the planning & design for the future women's hospital.

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A Strategy for Production of Digital Elevation Models in Korea

  • Lee, Chung-Kyung;CHO, Kyu-Jon;RYU, Joong-Hi
    • Korean Journal of Geomatics
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    • v.3 no.2
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    • pp.107-114
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    • 2004
  • The National Geographic Information Institute (NGII) in korea, through the National Geographic Information System (NGIS) Program, has prepared to generate and disseminate digital elevation data for Korea. This is a pilot research to propose a policy for production, maintenance, and supply of Korea Digital Elevation Data(KDED). Customer demands for accuracy and resolution of DEM was surveyed through a questionnaire. In order to investigate the quality, the technical efficiency and the production cost, a tentative DEM in a small test site was generated based on digital topographic maps (original paper map scale 1:5,000), analytical plotter, and LIDAR. The Accuracy standard for KDED was derived based on source data generation methods. As a result of this research, a uniformly spaced grid model was recommended for KDED. Its preferable grid space is 5m in urban areas and its vicinity, and 10m in field and mountainous area. LIDAR has been valuated as a proper KDED generation method fulfilling customers' demands for the accuracy.

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The Realization of DSP Board for Customer's Power Quality Improvement System by Power-Electronics Device (수용가용 전력전자방식 전력품질 보상장치을 위한 DSP 보드 구현)

  • Lim, Stewart;Lee, Eun-Woong;Kim, Sung-Heon;Sohn, H.K.;Jeong, J.H.;Cho, H.K.
    • Proceedings of the KIEE Conference
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    • 2001.07b
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    • pp.729-732
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    • 2001
  • Digital signal processors(DSP) are widely used in modern power conversion devices, ac motor drives. However, generating pulse-width modulation(PWM) gating signals requires so high sampling rates that most computation resources of the DSP must be devoted to generating them. This paper presents an ASIC realization of 2 channel space-vector PWM(SVPWM). The developed DSP(ECLDSP) board can transmit gating signals to 2 converter/inverter and control them. ECLDSP board is used for control the various kinds of power-quality improvement systems.

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A Study of Internet Marketing for Family Restaurant In Korea -Incent of Hompage- (패밀리 레스토랑의 인터넷 마케팅에 관한 연구 -홈페이지를 중심으로-)

  • Lee, Jae-Ryun
    • Culinary science and hospitality research
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    • v.7 no.1
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    • pp.203-227
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    • 2001
  • The purpose of this study is to be groped promotion plan of internet marketing of Family Restaurant to get the motive, which is target market of Family Restaurant in Korea, and segment market of Internet users shows identity. Internet is observed as new marketing tool to understand customized needs of customer and to provide service to them in form of the customization. Based on the case study of Homepage of Family Restaurant in Korea, I would propose promotion plan as follow. First, enhance the function of the database marketing through the two-way communication. Second, enforce the e-commerce through the corporate-marketing in which same target market in cyber space. Third, develop the management skill for the Internet marketing in homepage as like specialty of contents.

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A Comparative Study on the Factors Affecting the Loyalty to Cyber Communities: Focusing on Korea and India (가상공간에서의 사회적 교류가 가상공동체 몰입에 미치는 영향에 관한 연구: 한국과 인도를 비교하여)

  • Kim, Bong-Jun;Jeong, Chang-Mi;Cho, Nam-Jae
    • Asia pacific journal of information systems
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    • v.14 no.2
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    • pp.21-36
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    • 2004
  • Since IT industry has changed very rapidly in technology, market environments, the cyber communities raise new social space. In spite of such growth of cyber communities, academic discussion is relatively limited. This Paper suggested several factors that affect the level of participator's loyalty on cyber communities. Participator's loyalty was classified into two categories, the psychological loyalty, which measure the psychological responses, and the behavior loyalty, which measure the absorption of time, the volume and frequency of visit to cyber communities. Consequently, this research has showed social awareness about cyber community culture and suggested the strategy directions for customer-oriented cyber Community Company.

A RETRIAL QUEUEING MODEL WITH THRESHOLDS AND PHASE TYPE RETRIAL TIMES

  • CHAKRAVARTHY, SRINIVAS R.
    • Journal of applied mathematics & informatics
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    • v.38 no.3_4
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    • pp.351-373
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    • 2020
  • There is an extensive literature on retrial queueing models. While a majority of the literature on retrial queueing models focuses on the retrial times to be exponentially distributed (so as to keep the state space to be of a reasonable size), a few papers deal with nonexponential retrial times but with some additional restrictions such as constant retrial rate, only the customer at the head of the retrial queue will attempt to capture a free server, 2-state phase type distribution, and finite retrial orbit. Generally, the retrial queueing models are analyzed as level-dependent queues and hence one has to use some type of a truncation method in performing the analysis of the model. In this paper we study a retrial queueing model with threshold-type policy for orbiting customers in the context of nonexponential retrial times. Using matrix-analytic methods we analyze the model and compare with the classical retrial queueing model through a few illustrative numerical examples. We also compare numerically our threshold retrial queueing model with a previously published retrial queueing model that uses a truncation method.

Revitalization of Chinese Tourism in Baotu Spring Park of Jinan through Service Design Thinking

  • Feng, SiSi;Yi, Jae Sun;Lee, Ji-Hyun
    • International Journal of Contents
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    • v.15 no.4
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    • pp.50-58
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    • 2019
  • Baotu Spring Park, a must-visit place in Jinan, China, has been rated as the country's highest-level scenic spot by the Chinese government. However, social media that highly reflects public opinions tends to express a lower evaluation of Baotu Spring Park. Thus, this paper employs service design thinking methods to identify the problems of Baotu Spring Park and provide solutions from the perspective of visitors. Based on desk research, tourist behavior tracking, contextual interviews, and a customer journey map, it was found that the service gap of Baotu Spring Park lacks a unified and effective instruction system. Also, the activities, parking, and high-quality tourist souvenirs are deficient, and there is no online information delivery platform. Finally, five suggestions are made,-respectively:,- redesign the sign system, enhance the participation of tourists, redesign the tourist souvenirs and display space, offer parking areas and shuttle buses, as well as set up a dedicated application.

Selecting Optimal Design Condition based on Automobile Ride Satisfaction Using Mahalanobis Taguchi System (Mahalanobis Taguchi System을 이용한 자동차 승차감 만족도를 고려한 설계조건 선정에 관한 연구)

  • Hong, Jung-Eui
    • Proceedings of the Safety Management and Science Conference
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    • 2009.11a
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    • pp.99-107
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    • 2009
  • Mahalanobis Taguchi-System (MTS) has been used in different diagnostic applications to make quantitative decisions by constructing a multivariate system using data analytic methods without any assumption regarding statistical distribution. MTS performs Taguchi's fractional factorial design based on the Mahahlanobis distance as a performance metric. In this study, MTS used for analyzing automotive ride satisfaction, which measured as a CSR(Customer Satisfaction Rating). The automobile which has a good CSR score treated as a normal group for constructing Mahalanobis space. The results of this research show that two attribute (Impact Hardness and Memory Shake) have a minus gain value and can be removed from further analysis. With the linear regression model, the difference of CSR between using all 6 attributes and just using significant 4 attributes compared.

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IT Service Strategy for e-R&D (연구개발 분야의 IT 서비스 전략: e-R&D를 중심으로)

  • Lee, Joosung;Jang, Insu
    • Journal of Service Research and Studies
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    • v.2 no.2
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    • pp.1-21
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    • 2012
  • e-R&D means conducting research and development with network or computer software in cyber space. Given the rapid technology paradigm shift and diversified customer needs, companies face the problem of new product and service innovation. This paper introduces the strategic view for e-R&D status, case examples, and e-R&D service. We state e-R&D adoption stages for strengthening the industry competitiveness and IT service utilization.

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Ubiquitous Car Maintenance Services Using Augmented Reality and Context Awareness (증강현실을 활용한 상황인지기반의 편재형 자동차 정비 서비스)

  • Rhee, Gue-Won;Seo, Dong-Woo;Lee, Jae-Yeol
    • Korean Journal of Computational Design and Engineering
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    • v.12 no.3
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    • pp.171-181
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    • 2007
  • Ubiquitous computing is a vision of our future computing lifestyle in which computer systems seamlessly integrate into our everyday lives, providing services and information in anywhere and anytime fashion. Augmented reality (AR) can naturally complement ubiquitous computing by providing an intuitive and collaborative visualization and simulation interface to a three-dimensional information space embedded within physical reality. This paper presents a service framework and its applications for providing context-aware u-car maintenance services using augmented reality, which can support a rich set of ubiquitous services and collaboration. It realizes bi-augmentation between physical and virtual spaces using augmented reality. It also offers a context processing module to acquire, interpret and disseminate context information. In particular, the context processing module considers user's preferences and security profile for providing private and customer-oriented services. The prototype system has been implemented to support 3D animation, TTS (Text-to-Speech), augmented manual, annotation, and pre- and post-augmentation services in ubiquitous car service environments.