• Journal of the Korean Society of Industry Convergence
• /
• v.25 no.1
• /
• pp.1-10
• /
• 2022

This study is a marketing tool for securing loyal customers and increasing sales by developing a customizing manual according to the change of segmented nail art consumption pattern due to the development of the nail industry and performing art to meet the needs of various customers and increase satisfaction. This was done to demonstrate the possibility of use. In order to develop a manual for the study, we conducted a survey that combined an online survey and in-person survey for ordinary citizens in their 20s and 50s living in Busan and Gyeongnam. Taste (50.0%) was the highest, and personal preference (62.9%) was also the highest for items related to nail art color selection, suggesting that the consumption pattern is changing to require a variety of personal art preferences rather than recommendations or recommendations from practitioners. Could know. As a result of performing nail art by applying the customizing manual developed based on customer selection, opinions were shown in the order of reliability (39.1%), attachment (39.1%), and rarity (26.1%). Utilization (73.9%) was also high in the question of 'If customizing manual was developed as an app', and overall satisfaction with the art selected by the customer was high, indicating that the customer had a high degree of attachment to the nail art design decided by the customer. As for the improvement points of the manual, it was possible to confirm the necessity of developing the app with the majority opinion that handwriting was inconvenient. Based on the nail art customizing manual of this study, the follow-up research proceeds with the app production and utilization process, and it is hoped that it will be used as a basic data for sales promotion by increasing customer satisfaction according to the rapidly changing consumption patterns of nail customers.

• Journal of Software Assessment and Valuation
• /
• v.15 no.2
• /
• pp.1-7
• /
• 2019

Program similarity analysis consists of substantial similarity and access. Substantial similarity is a judgment of how similarly the program source code is quantitatively. Access determines the degree of similarity by analyzing comments in the program or other contextual evidence. In the case of manuals, it may be the subject of legitimacy analysis. Manuals can be divided into three types as follows. First, a master manual is a document created during the development stage of a product. It is a user manual that contains all the functionality of the product and its derivatives. Second, the customer manual is a manual that is open only to the primary customer and orderer. Third, the user manual is a document that is applied to the final OEM production stage and is open to the end purchaser. In this paper, we compare the master manual seized from the suspect and the master manual provided by the suspect on the Internet. It then determines how similar this master manual is and includes the victim company's original and property values.

• Journal of Korean Society of Water and Wastewater
• /
• v.26 no.4
• /
• pp.535-545
• /
• 2012

Recently, drinking water quality has significantly improved with the progress of water treatment technologies, however, customer's trust on tap water is still relatively low. Low trust on water quality is mainly due to vague anxiety. Therefore, to improve customer's trust on drinking water quality new strategy such as water safety plan(WSP) which recommended by WHO and IWA should be introduced. WSP can be defined as an approach which uses comprehensive risk assessment and risk management approach that encompasses all steps in water supply from catchment to consumer to ensure the safety of a drinking water supply. In this study, cases on WSP introduction in other countries as well as strategy for the introduction of WSP in Korea were investigated. In addition, recommendations on the improvement of the current water contamination response manual was suggested based on the analysis of the existing manual at a full scale water treatment plant.

• Journal of Digital Convergence
• /
• v.19 no.8
• /
• pp.345-350
• /
• 2021

In the explosive development of the beauty industry, skin care workers are negatively affected by their health and work attitudes due to excessive work intensity or excessive working hours, so there is an urgent need to study the working environment and job psychology. To this end, hypotheses were established and the main effects on skin care workers' job efficacy and job satisfaction in connection with manual technique were analyzed. As a result of the study, in the effect of the skin care manual technique on the skin care professional's sense of job efficacy, the scrutiny method had a significant effect, and in the effect on job satisfaction, the flexible method, the gait method, and the vibration method had a significant effect. In the skin care room, research and development of in-depth manual technique according to the purpose and scope of application of the customer is necessary for the skin care professional's job efficacy and job satisfaction as well as customer satisfaction. It is expected that it will be used as a basic data.

• Journal of the Korea Institute of Information and Communication Engineering
• /
• v.11 no.10
• /
• pp.1886-1893
• /
• 2007

More efforts are required to efficiently operate and manage measured data in AMR(Automatic Meter Reading) and manual meter reading that have not become com:[m yet. As customer complaints increase the most appropriate way of finding solutions is precise and reliable metering of data which should be able to maximize customer satisfactions. In this parer, we designed a data mining technique that recommended the reliability of measured data on manual meter reading and a mCRM(Mobile CRM) system that expanded CRM(Customer Relationship Management). We will propose a mCRM in which the system compares the patterns of customer's using data. W the measured data gathered is outside of a similarity measure(maximum and minimum), it enhances the reliability of measured data by managing this fact in mobile for each customers. We will proposed a system where the mCRM provides customers with reliability and efficiency when related enterprises cannot establish AMR because of the burden of extra costs.

• Culinary science and hospitality research
• /
• v.5 no.2
• /
• pp.261-279
• /
• 1999

In order to meet competitive power, foodservice should aim to satisfy customers through distinguished quality and service as well as speciality and know-how. Especially, in coming 2000 year will be openned ASEM, 2001 will be the "Year to visit Korea", 2002 will be openned Korea-Japan Soccer World Cup, with these event as a momentum the domestic foodservice industry would be continuously increased and improved. Foodservice industry is the tertiary industry with the potentiality, tremendous popularity, premanancy and future-orient, it is gradually taking root as a basic industry after going through the industrialization. Furthermore, foodservice industry aim to satisfy customer based on quality, services, cleanliness, atmosphere, timing and value, besides, it is customer closeby service which to supply value and satisfaction through systemization, being manual, being technological renovation. Strategic management of foodservice industry is as following: Firstly, marketing strategy requires positing strategy to recongnize self-brand to the customer, thus requires to get hold how to take firm in customers′ mind. And then distingushed strategy requires. So somehow it is important to secure competitive in customers′ mind. Secondaryly, it requires strategy of competive advantegy. It is not to improve unique core competence of industry which is developed and studies for a long time but to pursuit diversfication based on core of industry Thirdly, it requires strategy of customer satisfaction. In these modern days it is important how much to satisfy customer, as it could be not expect continuous frowth and development without strategy of customer satisfaction. Therefore strategy of customer satisfaction is a necessary condition for the foodservice industry.

• The Transactions of The Korean Institute of Electrical Engineers
• /
• v.62 no.4
• /
• pp.467-473
• /
• 2013

The addition of disconnect switches to a distribution feeder or the replacement of the manual switches with the automatic switches do, in general, increase reliability by decreasing the duration of the outage of many to the customers on the feeder and reducing the outage section. However, the improvement of reliability in power distribution system causes an increase of the investment cost, for example, replacement costs, labor costs, and so on. For this reason - the balance between investment and reliability improvement - many studies about the appropriate level of investment have been conducted. In this paper, we suggest the algorithm for determining the reasonable switch automation rate in the power distribution system. We evaluate the customer interruption cost and reliability for several cases - these cases relate with the switch automation rate - in the domestic metropolitan power distribution system, estimate the effectiveness of changing the manual switch to automatic switch quantitatively. These results can help the determining on the disconnect switch's automation rate.

• The Transactions of the Korean Institute of Electrical Engineers P
• /
• v.64 no.4
• /
• pp.297-302
• /
• 2015

Replacing a manual switch installed in a feeder for a distribution system with an automatic one increases the reliability of the electric power system. This is because the automatic switch can shorten the duration of a fault the customer experiences by splitting the faulty section faster than the manual one does. However, improving the reliability of the distribution system may increase investment costs. Here, the investment costs include automatic switch cost, replacement work cost and labor cost. For this reason, importance should be attached to the proper balance between the increase of the investment costs and the improvement of the reliability of the distribution system. This article analyzed reliability index and economics when manual switches installed in a feeder (RBTS Bus2 model) was replaced by automatic ones. In addition, it attempted to draw the optimum rate of automation of manual switches by automatic ones using the GRG optimization method, considering the current economic requirements.

• Journal of Service Research and Studies
• /
• v.6 no.3
• /
• pp.91-105
• /
• 2016

Today the beauty industry has reached a point of saturation, and competition has become fiercer than ever. Furthermore, customer needs and expectations have become increasingly sophisticated and diversified. In particular, it has become more difficult for small beauty salons to maintain customer loyalty by staying competitive and satisfying customer needs and demand. In fact, beauty salon customers want to get individualized services as well as a wide variety of hairstyles. Therefore, this study attempted to analyze the sustainability management of beauty salons. It looked at how an increase in sales and in customer loyalty can be achieved by enhancing awareness of the fact that small beauty salons' competitiveness stems from strenuous efforts for the best customer service, individualized hairstyling services, professional skills and customer trust. The study results found that beauty salons need to keep promoting development and improvement for the following: advanced skills, excellent services, reasonable price, convenient locations, advertisement and PR, development of an exclusive manual, intensive staff training and character education plan, complaint management and follow-up and decrease in customer migration.

• Journal of Korean Society for Quality Management
• /
• v.35 no.1
• /
• pp.52-60
• /
• 2007

The purpose of this study is to explorer some strategies for implementing successfully the qualify management for public policy (PPQM) in local government. Researchers for reaching at the purpose reviewed a literature on QM (or TQM) and PPQM in chapter II and suggested implementing strategies of local government's PPQM in chapter III. Implement strategies of local government's PPQM have to build a framework, establish an operating system, develop a customized PPQM's manual, and develop a capacity of local government's civil servant for implementing the PPQM and then build an evaluating system on the result of the PPQM's implementation in local government.