• Title/Summary/Keyword: customer center

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Optimal Order Quantity Models for three types of reverse logistics networks in Product Recovery Environment

  • Kim Juyong;Kim Kibum;Jeong Bongju
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2004.10a
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    • pp.565-565
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    • 2004
  • Due to limitation of resources and increasing concerns about environment, reverse logistics has received growing attention in recent years. In this paper, we propose three types of reverse logistics networks based on reuse of returnable containers, materials recycling process and remanufacturing for parts reuse. First, the sender in the re-usable item network supplies containers for the recipient and orders either new containers from external supplier or returnable containers cleaned from the container depot. Second, the recycling center in the proposed recycling network collects either end of life products from customer or faulty goods from manufacturer, collected products are dismantled into materials and materials go into recycling process. Finally, the manufacturer in the proposed remanufacturing network has two alternatives for supplying parts: either ordering the required parts to external supplier or overhauling disassembled parts and bringing them back 'as new' conditions. In this product recovery environment, we build optimal order quantity models to minimize the total logistics costs related to reverse logistics network. The validity of the proposed model is investigated through comprehensive computational experiments.

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A Study on Determining Single-Center Scheduling for LTV(LifeTime Value) Using Heuristic Method (휴리스틱 방법을 활용한 고객 생애 가치에 대한 단일 업체 일정계획 수립에 관한 연구)

  • 양광모;강경식
    • Journal of the Korea Safety Management & Science
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    • v.5 no.1
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    • pp.83-92
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    • 2003
  • Scheduling plays an important role in shop floor planning. A scheduling shows the planned time when processing of a specific job will start on each machine that the job requires. It also indicates when the job will be completed on every process. Thus, it is a timetable for both jobs and machines. There is only one server available and arriving work require services from this server. Job are processed by the machine one at a time. The most common objective is to sequence jobs on the severs so as to minimize the penalty for being late, commonly called tardiness penalty. Based on other objectives, many criteria may serve as s basis for developing job schedules. The process also comprises all strategic planning, capital investments, management decisions, and tasks necessary to create a new product. manufacturing processes must be created so that the product can be produced in the product facility. Purchasing new equipment and training workers may be required if new technology is to be used. Tools, fixtures, and the sequence of steps in the manufacturing processes must all be developed to allow rapid, high-quality, cost effective production. Also, it may be needed to be rearrange the production facility to adapt to the new manufacturing processes. Therefore, this study tries to proposed that Scheduling by customer needs group for minimizing the problem and reducing inventory, product development time, cycle time, and order lead time.

A study on development of BSC system for performance measurement in retrieval distribution business (회수물류업에서의 성과측정을 위한 BSC (Balanced Scorecard) 시스템 개발에 관한 연구)

  • Yoon, Jun-Sup;Suh, Byong-Yoon;Kang, Kyung-Sik
    • Journal of the Korea Safety Management & Science
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    • v.10 no.1
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    • pp.107-116
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    • 2008
  • Nowadays, BSC presented by alpan is observed by many enterprises and is being operated gradually. BSC includes non-financial factor as well as financial factor in performance assessment and it is a tool that will be able to evaluate even strategy of long-term view. In point of performance management, BSC brings in relief importance on non-financial performance as well as financial performance and it shares with viewpoint of 4 things of financial viewpoint, customer viewpoint, internal process view point, learning and growth viewpoint. then these make an array with vision and strategy of organization by causal relationship, it presented necessity of performance control on organization as center on KPI of inner of each viewpoint. Thus, study on measures and control of management performance is progressed actively and is accomplishing much development. This study is aimed at calculation of weight that is able to reflect its importance about AHP on KPI of each viewpoint. The purpose of this study is to present desirable performance measurement model and to give a weight in consideration of working-level character.

The Analysis of South Korea Medical Tourism Services for the Differences Perceptions by Medical Tourists and Hospital Staffs (의료관광객과 병원 종사자간의 한국 의료관광 서비스에 대한 인식차이 분석)

  • Han, Jae-Hyun;Lee, Kyun-Jick
    • Korea Journal of Hospital Management
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    • v.16 no.4
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    • pp.17-34
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    • 2011
  • Recently, medical market has been changing not for the sake of treatment of the disease but for high quality of health. Therefore, South Korea medical tourism service needs to understand and improve for the differences perceptions of medical tourists and health professionals for customer satisfaction. The purpose of this study is to understand the structure of medical tourism market through theoretical consideration and to suggest the factors which need to be taken precedence for improvement of South Korea medical tourism service through analysis differences between consumers and suppliers. To analyze the difference of awareness, we reconstructed the questionnaires focussing on evaluation factors and articles about medical tourists selection attributes and health professionals way to invigoration through previous research and precedence study. After that, we also collected the data based on reconstructed questionnaires. After we compared each collected responses from medical tourists and health professionals, also analyzed the differences of awareness by applying Johari's Window to those differences. In conclusion, there is no relation between medical tourist and health professionals about th differences of awareness in functional quality and cost that is a direct effect to transaction in current medical tourism of South Korea. In contrast, there are differences of awareness between a process which support medical tourism and technical quality. Therefor, we expect to invigorate medical tourism by innovation of supportive process and technical quality.

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A Case Study on the Welfare QC Activity as a Management Technique for Improving Quality in Social Welfare Service (사회복지서비스의 질적 향상을 위한 관리기법으로서 복지QC 활동에 관한 사례연구)

  • Park, Kyung-Il
    • Korean Journal of Social Welfare
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    • v.40
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    • pp.97-130
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    • 2000
  • The purpose of this paper is a case study on welfare QC circle which is considered as one of the management techniques to improve service quality among recently changing welfare environment. Futhermore this paper is also to suggest a new introduction of the welfare QC circle in korean social welfare agency. To accomplish these purpose, this study theoretically examines activity process and techniques of welfare QC circle. In practice, three social workers and one supervisor working at 'D' community welfare center in pusan are participated during six months. As a result, we founded the specific problems that is aroused from youth volunteer group within by fish bone chart, and proposed the alternative choices by 5W1H check sheet, and also certified to decrease turnover ratio in youth volunteering by pareto chart. This study, however, has its limitation in selection only one case study on welfare QC circle of youth volunteering. Welfare QC circle could be much contributed as one of the management techniques to enhance the quality of social welfare service from the viewpoint of the customer, If it is well developed korean welfare QC model which is suitable to social welfare organization and service. Therefore, in order to introduce welfare QC circle in korean social welfare organizations, I would like to suggest to find out a useful text of welfare QC and organize some welfare QC study groups including other suggestions.

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Oversubscription factors for Community Wireless Services using AODV Routing

  • Ajith, P.K.;Yan, Huai-Zhi;Park, Dong-Won
    • The Journal of Engineering Research
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    • v.7 no.1
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    • pp.53-60
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    • 2005
  • Community Wireless Networks define the next generation wireless services. Multimedia usages for financial services over community Wireless LAN (WLAN) based mesh networks require link stability. Several new services are being proposed for multimedia over WLANs. Portable Internet Services are implemented by several wireless carriers to proliferate their customer base. However, these services are still expensive and require a central telecom/wireless carrier whose monopoly and preference defines the availability of new services. Our research project identifies the usage of these critical services in public places over the financial services backbone architecture to provide efficient easy-to-use and economical services to their customers and merchants without being dependent on the central wireless carrier. The user connects to the network using his regular WLAN NIC using the Mesh Router/Bridge interconnectivity and obtains the needed multimedia and financial services from the ATM-AP Gateway, In our proposed scenario, the ATN AP-MR use AODV protocol and MR-MC is based on 802.11g/a/b IEEE standard. We use multi path routing protocols for reducing the congestion over a particular route. We demonstrate the results of our simulations and test-bed outcome to evaluate link failure rate and oversubscription factors to eliminate network congestion and non-availability of the critical financial services.

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A study on spatial structural characteristics of self coffee shop - Per Busan, Gumi area Self Coffee Shop instance investigation in center - (셀프(Self) 커피전문점의 공간 구성적 특성에 관한 연구 - 부산, 구미지역 셀프 커피전문점의 사례조사를 중심으로 -)

  • Kong, Ji-Youn;Lee, Chang-No
    • Proceedings of the Korean Institute of Interior Design Conference
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    • 2007.11a
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    • pp.93-98
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    • 2007
  • As coffee's taste and scent are emphasized, and interior atmosphere has changed along with sale of brand's own products, there are also epochal trend changes in interior. So, changes within the space should be focused onto open type self coffee shop, a new cultural space distinguishable from existing coffee shops. Therefore, in this study, the following results could be obtained by performing customer-centered, spatial structural characteristics research on 5 take-out coffee shops opened after 2005 that are practicing self service in Busan and Gyeongsangnam-do regions. In this study, it was shown in the above results that location of the entrance, kitchen, and condiment bar, area per person, size and positioning of furniture, area of windows and doors, etc have strong influences for self service which customers themselves carry their food. Therefore, in planning the interior of self coffee ship in the future, presentation of more effective and practical space based on this analysis will be required.

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Strategies for Container Terminal Development and Operation for the Hub Port in Northeast Asia (동북아 중심항만 구축을 위한 컨테이너 터미널의 개발 및 운영전략)

  • 이철영;최재수;박진수;채양범;신창훈
    • Journal of Korean Port Research
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    • v.12 no.2
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    • pp.161-176
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    • 1998
  • This paper aims to suggest the strategies for Korea port, especially Busan to develope into a viable transhipment center and/or Hub port as the articulation points between mainline and feeder nets. To tackle this goal, the authors clarify the requirements for Korea port which will be critical in determining its position as Hub trough the careful analysis on competitiveness, environmental impact, port policy and capacity, transhipment traffic and inherent ability to generate traffic. The results are summerized as follows. (1) Coping with increasing container volumes, new investment is sustainedly necessary to increase the capacity and inherent ability of container port and create economies of scale. Moreover, increasing port capacity will increase the potential for the Korea port's inclusion into mainline rather than feeder networks. (2) Considering an increasing awareness of need for customer-oriented operations and service quality rather than simply a reliance on infrastructure-led efficiency, privatization of one sort or another and corporation of port have been key strategies in achieving greater efficiency in Korea containerport.

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Study of Stress Distribution of Cold Rolled Steel Sheets in Tension Leveling Process (냉연 형상 교정시 Stress 천이 현상 연구)

  • Choi H. T.;Hwang S. M.;Koo J. M.;Park K. C.
    • Transactions of Materials Processing
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    • v.13 no.6 s.70
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    • pp.497-502
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    • 2004
  • The shape of cold rolled steel sheets is defined as the degree of flatness, and the flatter, the better. Because undesirable strip shapes of cold rolled steel sheets can affect not only visible problem but also automatic working process in customer's lines, the requirement of the customers is more and more stringent. So we usually used the tension leveler to make high quality of strip flatness. For the improvement of the quality of strip flatness, this report developed three- dimensional FEM (Finite Element Method) simulation model, and analysis about the strain and stress distribution of strip in the tension leveling process. The numerical study can be summarized as follows. (1) If we pass the edge wave material (steepness: $1.0\%$) that the stress-difference between the strip center and the edge is 5.2kgf through tension leveler. the stress-difference is decreased 0.45kgf and the steepness is improved to $0.29\%$. (2) If the Intermesh is increased from 6mm to 7mm, the steepness is improved from $0.294\%$ to $0.268\%$. (3) If the initial steepness is decreased form $1.0\%$ to $0.75\%$, the final steepness is improved from $0.294\%$ to $0.263\%$. We know that more increased intermesh and lower initial steepness make the final steepness improved.

A Development on the CAD/CAM System for High Efficiency Deep Drawing Transfer Die (고능률 디프 드로잉 트랜스퍼 금형 설계 및 제작을 위한 CAD/CAM 시스템)

  • Park, Sang-Bong
    • Transactions of Materials Processing
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    • v.7 no.6
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    • pp.545-553
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    • 1998
  • The purpose of this paper is to develop a CAD/CAM system for generation of designing and manufacturing information such as total drawing sub-assembly drawing, part drawing detail drawing part list and NC data for machining by CNC lathe were CUT machining center. Through this study the CAD/CAM system for deep drawing transfer die in mechanical press process has been developed The developed CAD system can generate the drawings of transfer die in mechanical press. Using these results from CAD system. it can generate NC data to machine die's elements on the CAD system. This system can reduce design man-hours and human errors. In order to construct the system it is used to automate the design process using knowledge base system. The developed system is based on the knowledge base system which is involved a lot of expert's empirical knowhow in the practice field. Using AutoLISp language under the Auto CAD system. CTK customer language of SmartCAM is used as the overall CAD/CAM environment. Results of this system will be provide effective aids to the designer and manufacturer in this field

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