Browse > Article

A study on development of BSC system for performance measurement in retrieval distribution business  

Yoon, Jun-Sup (Department of Industrial Management Engineering, Myongji University)
Suh, Byong-Yoon (Department of Industrial Management Engineering, Myongji University)
Kang, Kyung-Sik (Safety Management Laboratory, Myongji University)
Publication Information
Journal of the Korea Safety Management & Science / v.10, no.1, 2008 , pp. 107-116 More about this Journal
Abstract
Nowadays, BSC presented by alpan is observed by many enterprises and is being operated gradually. BSC includes non-financial factor as well as financial factor in performance assessment and it is a tool that will be able to evaluate even strategy of long-term view. In point of performance management, BSC brings in relief importance on non-financial performance as well as financial performance and it shares with viewpoint of 4 things of financial viewpoint, customer viewpoint, internal process view point, learning and growth viewpoint. then these make an array with vision and strategy of organization by causal relationship, it presented necessity of performance control on organization as center on KPI of inner of each viewpoint. Thus, study on measures and control of management performance is progressed actively and is accomplishing much development. This study is aimed at calculation of weight that is able to reflect its importance about AHP on KPI of each viewpoint. The purpose of this study is to present desirable performance measurement model and to give a weight in consideration of working-level character.
Keywords
BSC; AHP; KPI;
Citations & Related Records
연도 인용수 순위
  • Reference
1 민경기, BSC 관점에 의한 한국제조기업의 물류전략과 물류성과간의 관계에 관한 연구, 광운대학교, 2004
2 오종석, 김종관, 인적자원관리, 삼영사, 2004
3 Atkinson, A. A., J. H. Waterhouse. and R. B. Wells.,A stakeholder Approach to Strategic Performance Measurement, Sloan Management Review, Spring, 1997, pp.25-37
4 Ivancevich, J. M., Human Resource Management, 8th, McGraw-Hill/Irwin, 2001, pp.244
5 Neely, A., C. Adams. and P. Crowe., The Performance Prism in Practice, Measuring Business Exellence, Vol. 5, No. 2, 2001, pp.6-12
6 Saaty Thomas L., 'Highlight and Critical Points in the Theory and Application of the Analytic Hierarchy process, Eur. J. Operational Research (74)3, 1994, pp.426-447
7 Kaplan, R. S. and Norton, D. P., Using the Balanced Scorecard as A Strategic Management System, Harvard Business Review, 1996
8 John J. Coyle, Edward J. Bardi and C. John Langley Jr., The Management of Business Logistics, West Publishing Company, 1996, pp.294-296
9 Harker, P. T. and Vargas, L. G., 'Theory of Ratio Scale Estimation: Saaty's Analytic Hierarchy Process', management Science, Vol. 33, 1987, pp.1383-1403   DOI   ScienceOn
10 Kaplan, R. S. and Norton, D. P., The balanced scorecard-measures that drive performance, Harvard Business Review, Vol. 70, 1992
11 Quinn, J. B., Intelligent Enterprise: A knowledge and service based paradigm for industry, Free Press, New York, 1992
12 신철우, 인적자원관리, 삼영사, 2003, pp.276
13 Dixon, J. R., Nanni, A. J. and Vollman, T. E., The New Performance Challenge: Measuring Operations for World Clsaa Competition, Dow Jones-Irwin, Homewood, IL
14 Harker, P. T., 'Incomplete pairwise comparisons in the analytic hierarchy process', Mathematical Modeling, Vol. 9, No. 11, 1987, pp.837-848   DOI   ScienceOn
15 박인서, HR BSC를 통한 전략적 인적자원관리와 조직성과의 관계에 관한 연구, 부산대학교, 2006
16 Cross, K. F. and Lynch, R. L., The SMART Way to Define and Sustain Success, National Productivity Review, Vol. 8, No. 1, 1988, pp.23-33   DOI
17 Becker, B. E. and Gehart, B., The Impact of Human Resource Management on Organizational Performance: Progress and Prospects, Academy of Management Journal, Vol. 39, No. 4, 1996, pp.779-801   DOI   ScienceOn
18 Wright, P. M. and Snell, S. A., Toward An Integrative View of Strategic Human Resource Management, Human Resource Management Review, Vol. 1, 1991, pp.203-225   DOI   ScienceOn
19 Guest, D. E., Personnel and HRM: Can You Tell the Difference?, Personnel Management, Vol. 21, 1989. pp.48-61
20 Kamensky, J. M., Program Performance Measures: Designing System to Manage for Results, Productivity and Management Review, 1993
21 Byars, L. L. & Rue, L. W., Human Resource Management, 6th, Irwin/McGraw-Hill, 2000, pp.275
22 Eccles, R. G., The Performance measurement manifesto, Harvard Business Review, Vol. 69, 1991, pp.131-137   PUBMED
23 안지은, BSC를 이용한 B2B eMarketplace 성과평가 모형 구축, 한국과학기술원, 2002
24 Hepworth, P., Weighing it up - a literature review for the balanced scorecard, Journal of Management Development, Vol. 17, No. 8, 1998
25 Kaplan, R. S. and Norton, D. P., 송경근, 성시중 역, 가치실현을 위한 통합경영지표 BSC, 1998
26 Neely, A., Business Performance Management, Cambridge University Press, 2002
27 Beaumont, P. B., Human Resource Management: Key Concept and Skills, Sage Publications, 1993
28 Huselid, M. A., The Impact of Human Resource Management Practices on Turnover, Productivity and Corporate Financial Performance, Academy of Management Journal, Vol. 38, 1995, pp.635-672   DOI   ScienceOn
29 Schein, E. H., Organizational Psychology, 3th, Englewood Cliffs. N.J.: Prentice-Hall, 1980, pp.230-233
30 민재형, 균형성과측정과 전략적 학습, 서강경영논총, 제11권, 제2호, 2000, pp.58-84