• Title/Summary/Keyword: cultural satisfaction

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Self-Control and Satisfaction with Gender and Sex-Role Identity in Korean and American College Students (한국과 미국 대학생의 성, 성역할정체감과 자기통제 및 자기통제 만족도와의 관계)

  • Lee, Kyung Hee
    • Korean Journal of Child Studies
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    • v.12 no.1
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    • pp.91-112
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    • 1991
  • The impact of gender, sex-role identity and cultural background on self - control behaviors was studied with the use of reports from 410 college students(201 Koreans and 209 Americans), who were administered both the Bem Sex Role Inventory and the Missouri Self Control Instrument. Gender, sex - role identity and cultural background significantly affected self - control and satisfaction. Regardless of cultural background, males showed a higher level of self - control and satisfaction than females. Androgenous students from both nations used a higher level of expressed/yielded self - control and more satisfied than the students with other sex - role identities. There were some differences in self - control between the Korean and American students. For the American students, the level of expressed self - control was the critical factor in explaining self - control behavior, whereas the level of yielded self - control was the critical factor for the Korean students. This was explained as a phenomenon of culture - bound relationships. Regardless of sex and sex - role identity, the level of satisfaction of Korean students was significantly lower than that of American students. The present results suggested that Korean students have some sort of conflict between self - control and satisfaction. The conflict can probably be attributed to the recent influx of western culture emphasizing goal - oriented control.

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A Cross-cultural Analysis of Online Satisfaction, Service Failure and Recovery: An E-A-S-QUAL Approach

  • Park, Min-Jung;Kim, Min-Jeong
    • Journal of the Korean Society of Clothing and Textiles
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    • v.35 no.6
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    • pp.700-711
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    • 2011
  • The purposes of the study were to identify the online service attributes that contribute to online consumer experiences of satisfaction, service failure, and service recovery and to examine whether differences exist in these attributes between U.S. and Korea. E-A-S-QUAL provided a useful framework for the study. Focus group interviews and web surveys were conducted by utilizing college students in both countries. No significant cultural differences were found in online service dimensions of service satisfaction. Personalization was the most frequently mentioned online service dimension of service satisfaction both in the U.S. and Korea. The findings showed significant cultural differences in terms of online service dimensions responsible for service failure and recovery. For Korean consumers, merchandising was one of the key online service dimensions of service failure, while efficiency was the important service dimension resulting in service failure for the U.S. consumers. In addition, for U.S. consumers, efficiency and personalization were the two most frequently mentioned service dimension for service recovery, while Korean consumers put more importance on the contact and information dimensions for service recovery. This study provided a comprehensive list of online service attributes important to online apparel retailing.

Comparative Analysis on the Service Quality and Satisfaction of the Cultural and Educational Programs in the Public Libraries and the Culture & Art Centers Using Structural Equation Model (구조방정식을 이용한 공공도서관과 문예회관의 문화교육프로그램의 품질과 만족도에 관한 비교분석)

  • Oh, Dong-Geun;Yeo, Ji-Suk;Choi, Sung-Yeol
    • Journal of Korean Library and Information Science Society
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    • v.41 no.3
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    • pp.291-307
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    • 2010
  • This study investigates the participants' perception and satisfaction score for culture and education programs operating in public libraries and culture & art centers in Daegu Metropolitan City. Attendees of the public libraries' programs have higher overall satisfaction, customer loyalty on the contents of the program and lecturers than those of the culture & art centers' programs. Attendees of the culture & art centers' programs rated staff supports and services, facilities and educational equipments higher than those in the public libraries' programs. This study calculates the LCSI score in public libraries(78.02) and culture & art centers(77.22).

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A Causality between Cultural Satisfaction and Social Trust in Cities (도시인의 문화환경 만족과 사회적 신뢰의 인과성)

  • Kim, Dong-Yoon
    • Journal of The Korean Digital Architecture Interior Association
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    • v.12 no.4
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    • pp.49-57
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    • 2012
  • With regard to the culture in cities this study aims to essential understanding and systematic approach to the culture. The "2011 Seoul Survey"report has been used to find out causality among the related variables. In the first place 'satisfaction of cultural condition' was operationally selected as a dependent variable for regression. For the purpose of controlling confounding factors for ceteris paribus effect correlation analysis was done between the dependent variable and all other variables respectively, which resulted in two groups of variables: group (1) - 6 variables of very significant correlations(p-value<0.01) and (2) - the other 6 variables of significant correlations(p-value<0.05). Then hierarchical regression was adopted to these 2 groups to analyse $R^2$ increment, statistical significance of independent variables, and multicollinearity(VIF; variance inflation factor). At last a regression model specified by group (1) as independent variables(they are 'social trust', 'satisfaction of walking condition', 'happiness index', 'preparation against old age', 'satisfaction of traffic condition' and 'hours for internet') shows that only 'social trust' variable has statistically significant and substantially strong effect on 'satisfaction of cultural condition.' This finding should be accepted on the following understanding; (1) urban culture has a collective attribute formed between people and society, (2) culture is somewhat telling and hearing stories and the confidence between tellers and hearers is essential in the mutual response and (3) stimulus is received by relationship in company with sense, emotion, thinking and action. In spite of restrictive external validity this finding can be used as a direction for promoting culture and a basis for related policy choice in cities.

A Study on Nursing Unit Culture, Efficiency on Nursing Performance, Job Satisfaction and Turnover Intention (간호단위문화와 간호업무수행, 직무만족 및 이직의도와의 관계)

  • Kim, So-In;Kim, Jeong-Ah
    • Journal of Korean Academy of Nursing Administration
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    • v.3 no.2
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    • pp.17-40
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    • 1997
  • The purpose of this descriptive, correlational study was to identify, describe the patterns of nursing unit culture, nursing performance, job satisfaction and turnover intention in the hospital setting, and to analyze the relationships between nursing unit culture, nursing performance, job satisfaction and turnover intention among the characteristic of the subjects The subject consisted of 223 nurses who were employed in medical & surgical units of 3 different University hospitals in Seoul. Data collection was done in November, 1996 by means of questionnaire. The instruments used for this study were the questionnaire based on the Nursing unit cultural assessment tool developed by Coeling(1993), Nursing performance scale used by Yoon(1991), Job satisfaction scale developed by Slavitt, et al.(1978) and Turnover intention scale used by Lee(1995). The data were analyzed by percentage distribution. Pearson correlation coefficient and ANOVA. The summarized results were as follows: 1. There was significant differences in the nursing unit culture between individual cultural behavior and group cultural behavior. 2. There was positive correlation between nursing unit culture, nursing performance and job satisfaction. 3. There was negative correlation between nursing unit culture and turnover intention. 4. There was significant difference in nursing performance efficiency according to the age, educational level, professional carrier in the nursing unit, in the hospital. 5. There was significant difference in turnover intention according to the age, educational level. According to these results, the following implications can be made ; 1. It needs to study on the nursing unit culture in other size hospitals and compare them to these results. 2. It is necessary to assess nursing unit culture and endeaveor good climate for the nursing organizational outcomes and prepare the training course of leadership of nurse manager. 3. In nursing administration, there should be an emphasis on assessment of staff nurses' cultural behavior in case of nurses' orientation, allocation, recruitment, continuning education, so that staff nurses' performance and job satisfaction will be increased and trunover intention will be decreased.

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A Study on the Factors Influencing Satisfaction of Business Environment by Merchant Age: Focusing on the Jongno-gu Historical and Cultural Street (상인 연령별 영업환경만족도 영향요인에 관한 연구: 종로구 역사문화거리를 중심으로)

  • Moon, Hae-Ju;Lee, Myenog-Hun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.10
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    • pp.559-568
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    • 2017
  • recent times, the monthly rent in the Jongno-gu Historical and Cultural Street in Seoul has rapidly increased, because of the presence of large-scale franchises and the entry of private investment into the traditional and local businesses focusing on Bukchon, Seochon, Insa-dong, and Samcheong-dong. As a result, the business environment for these merchants has worsened, due to the increasing economic burden. In order to maintain the business environment of the merchants, it is necessary to evaluate the potential for establishing a regional commercial area, in order to resolve the problems of the existing commercial areas and to improve the locational, economic, cultural and political environment. This study analyzed the factors influencing the merchants' satisfaction with the business environment as a function of their age, by considering three age groups, viz. 30-49, 50-59, and more than 60, considering the locational, economic, cultural and political environment of the merchants. Among the factors influencing the satisfaction with the business environment, the merchants in their 30s and 40s placed more emphasis on the traffic accessibility, floating population, store premium and monthly rent than the other age groups. Among the factors influencing the satisfaction with the business environment, the merchants in their 50s placed more emphasis on the cultural organization, artist activities, expansion of community support facilities, and banning of franchises in certain locations than the other age groups. Among the factors influencing the satisfaction with the business environment, the merchants over 60 years old placed more emphasis on the walking accessibility, monthly sales, merchant community, preservation of historical and cultural landscape, and commercial protection of the government than the other age groups.

Differences and Relationships between Interpretation Attributes, Visitors' Satisfaction, and Attitudes on Cultural Heritage according to Interpretation Media (해설매체에 따른 방문객의 해설속성평가, 만족도 및 문화유산에 대한 태도의 차이 및 영향관계 -궁의 문화해설사와 해설판을 대상으로-)

  • Kim, Ju-Yeon;Lee, Min-Jae;Ahn, Kyung-Mo
    • The Journal of the Korea Contents Association
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    • v.11 no.11
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    • pp.434-443
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    • 2011
  • The purpose of this paper is to suggest more effective interpretation method to enrich visitors' satisfaction and attitudes on cultural heritage. The paper examined the difference of interpretation effectiveness and the relationship of interpretation attributes and visitors' satisfaction and attitudes on cultural heritage according to the type of interpretation media. The result of empirical analysis shows that there is significant difference of interpretation attributes, visitors' satisfaction and attitudes on cultural heritage according to interpretation media type. Also the different interpretation attributes have effects on visitors' satisfaction, and the degree of effect of each attribute on attitudes on cultural heritage are different according to interpretation media. Most important and meaningful finding is that educational interpretation is also necessary to enhance visitors' behavior to cultural heritage preservation as well as interesting and effective interpretation have strong impacts on visitors' satisfaction. Other implications are also suggested.

The Effects of Social Capital and Media Use on Cultural Adaptation and Job Satisfaction among Chinese Workers in Korea (사회적 자본과 미디어 이용이 문화적응과 직무만족에 미치는 영향 - 한국의 중국인 근로자들을 중심으로 -)

  • Li, Jinxi Michelle;Chung, Dong Seop
    • Management & Information Systems Review
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    • v.35 no.1
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    • pp.1-22
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    • 2016
  • The increased number of foreigners in Korea (now more than 1.8 million) has necessitated understanding, analyzing and interpreting the immigration issues in order to solve the foreign workers' social problems. Foreign workers in Korea are suffering from a lot of difficulties such as bad working conditions, lower income, unpaid wages, cultural adaptation, etc. This paper aims to investigate how the social capital factors (social network and social support) and media use (Korean and Chinese media) influence cultural adaptation and job satisfaction. In addition, the paper aims to provide practical guidelines for social welfare organizations and enterprises which support and recruit them. The sample of our respondents was 273 Chinese workers (216 Korean-Chinese workers and 57 Han-Chinese workers) in Korea. We used SPSS 21.0 for statistical analysis. The results are as follows: Korean network, native network, family support, native support and Korean media use have a significant effect on cultural adaptation. Korean network, native network, family support, native support and Korean media use have a significant impact on job satisfaction. Furthermore, cultural adaptation was found to mediate the relationship between Korean/native network and job satisfaction as well as between family/native support and job satisfaction. Cultural adaptation was also found to mediate the relationship between Korean media use and job satisfaction.

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Effects of Korean College Students' Contacts with International Students on Multicultural Competencies: Mediating Effects of Life Satisfaction and Realistic Conflict Perception (한국인 대학생의 외국인 유학생과의 접촉이 다문화 역량에 미치는 영향: 삶의 만족도와 현실갈등인식의 매개효과)

  • Gahee Choi
    • Korean Journal of Culture and Social Issue
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    • v.25 no.4
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    • pp.279-303
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    • 2019
  • This study investigated effects of Korean students' contacts with International students on Korean college students' multicultural competencies. This study also examined mediating effects of life satisfaction and realistic conflict perception between contacts with international students and multicultural competencies. For the purpose, 384 Korean college students completed the questionnaires including contacts, life satisfaction, realistic conflicts perception toward international students, everyday multicultural competencies, and demographic information. The results indicate that number of contacts predicts cultural self-efficacy and cultural knowledge, whereas contact diversity predicts cultural openness. Life Satisfaction predicts cultural openness, cultural self-efficacy, and cultural knowledge, and realistic conflicts perception predicts all subscales of everyday multicultural competencies scale other than cultural knowledge. Results also discovered that life satisfaction mediates the relationship between contact diversity and multicultural competencies, but realistic conflict perception did not mediate between contact diversity and multicultural competencies. Based on the results, the suggestions to enhance college students' multicultural competencies were discussed.

A study on User experience Satisfaction Factors of Subscription Service (구독 서비스의 사용자 경험 만족도 요인에 관한 연구)

  • Kim, Hyun-Woo;Kim, Seung-In
    • Journal of Digital Convergence
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    • v.18 no.9
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    • pp.331-336
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    • 2020
  • The purpose of this study is to measure the satisfaction factors of user experience of 'Unlimited subscription service' among subscription services and analyze them based on economic and cultural perspectives. By recruiting the '20-'30s who had experienced using service, they attended a survey which was based on the reconstructed honeycomb model of Peter Morville. As a result of the survey, in terms of economic perspective, cost of service, and the ease of subscription inflow were the main satisfaction factors. From a cultural perspective, the familiarity with service and belief and experience of sharing content with people around them were the main satisfaction factors. Therefore, it can be inferred that the satisfaction of the user experience of the subscription service should be firstly satisfied with economic satisfaction, which leads to cultural satisfaction. This study is expected to be used as research data on user experience and satisfaction factors of unlimited subscription service.