• CRM연구
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• v.1 no.1
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• pp.3-22
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• 2006

As customer relationship management (CRM) has been increasingly adopted by corporations as a core business strategy, measuring performance of CRM is becoming an important managerial issue recently. In this study, we present a conceptual framework formeasuring CRM performance, and provide strategic priorities among the diagnostic perspectives and factors involved in the framework by analyzing their comparative weights. We first derived critical success factors of CRM from an extensive literature review and in-depth interviews with industrial and academic CRM experts, and categorized them into one of four different diagnostic perspectives. Then, we asked a group of CRM experts to evaluate each set of diagnostic factors in a pairwise fashion with respect to each perspective, computing their comparative weights by using the Analytic Hierarchy Process (AHP) technique. In terms of diagnostic perspectives, this study shows that customer perspective was the most critical perspective, whereas infrastructure was the least weighted perspective. The result also discloses that explicit goal and top management's attitude, expanding customer relationship, strengthening customer loyalty, and enhancing customer equity are the most important factors in infrastructure, CRM process, customer, and organizational performance perspective, respectively.

• Journal of Navigation and Port Research
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• v.39 no.3
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• pp.141-147
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• 2015

On July 1 2012, the carriage requirement for ECDIS became mandatory in a phased-in manner. The system has since been widely used as a core bridge navigation system and as a replacement for paper charts with a back up arrangement. However operational anomalies have been found in the system internationally. IMO and IHO have recognised these anomalies and seek for solution. This study has been conducted on a survey of seafarers on the use of ECDIS with regard to anomalies identification, level of the seafarer satisfaction and requirements for further functional improvement. From the results, the ECDIS user focused requirements suggested on strengthening the level of navigational safety and efficiency. The efficiency of using main functions of ECDIS was positively evaluated. However, there were concerns regarding its operational safety.

• Journal of Korean Society of Rural Planning
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• v.19 no.2
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• pp.193-202
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• 2013

This study aims at suggesting some measures to establish rural community development information system through ISP. A future model for rural community development information system was established by applying such 3-step ISP methodology as environment analysis, current status(AS-IS) analysis, future(To-Be) directions. As a result, with the vision of realizing comprehensive information service for rural development projects, rural development information system has established such goals as the assistance of project decision making through preparing rural development project data management system and acquiring evaluation efficiency, the preparation of spatial information utilization system, the utilization of objective GIS-based information through the increase of data management efficiency, the community activation and participatory rural development through rural spatial information portal service. In order to attain the goals, four strategical subject matters were derived. They are: 1) one-stop service subject matter for data management including pilot DB building for rural development projects, 2) rural information GIS service strengthening subject matter including DB building for rural development, O&M measures, 3) step-by-step DB building subject matter including the sharing of integrated information system for rural development, and 4) core value increase subject matter of spatial information data including the building of active service delivery system.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.4
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• pp.311-332
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• 2016

Academic libraries have actively responded to social requirements and changes in scholarly communication system. In recent years, social and scholarly requirements for systematic management and sharing of research data have become apparent. Major countries including U.S., UK and Australia have begun national policies requiring management and sharing of research data from publicly funded R&D projects. This case study identified four academic libraries in the US with active research data support services and analyzed them in terms of how they established dedicated unit and the extent of services in the areas of instruction, consulting and system support. The analysis provides context for academic libraries in Korea in formulating their future research data strategies. The core of the recommendation is primarily concerned with developing instructional services and strengthening library's capabilities for research data management and sharing.

• Journal of the Korean Operations Research and Management Science Society
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• v.40 no.1
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• pp.117-128
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• 2015

An organization must restructure itself once it makes outsourcing decisions. Outsourcing is a strategy that a company adopts to direct internal efforts into strengthening its core business processes while contracting other companies for strategically less critical tasks thereby improving organizational production efficiency, and the strategy inevitably involves organizational restructuring. While public service organizations have increasingly embraced outsourcing as well, only a handful of studies analyze the change in efficiency from organizational restructuring. Therefore, this study uses Stochastic Frontier Analysis (SFA) to test whether efficiency improved in Korea Expressway Corporation's restructured branch offices. Korea Expressway Corporation evaluated and grouped its branches based on road extensions management, traffic volume, the number of snow days, road deterioration, and the number of junctions to differentially allocate its personnel and budget. The extent of efficiency improvement in each group was compared, and results show that inefficiency did not exist in any of the groups. The efficiency index among the three group categories was similar across the board; 9 offices in the A-group with its expanded personnel and budget had an efficiency index of 0.954, 12 offices in the B-group with unchanged personnel and budget conditions had an index of 0.950, and 12 offices in the C-group with reduced personnel and budget had an index of 0.937. SFA facilitates efficiency analyses because it does not require pre-restructuring data. This study is easy to apply in practice and empirically tests efficiency improvement in organizational restructuring based on data collected from all the branch offices in Korea Expressway Corporation.

• Journal of Environmental Policy
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• v.3 no.2
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• pp.1-29
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• 2004

As a result of very limited access due to the military confrontation between South and North Koreas for the last five decades, ecosystems in the transboundary coastal area in the western part of Korean Peninsula have been protected from intensive developments in both Koreas. In the core of the recent two military collisions lies the fishery resources represented as blue crabs as well as the politico-military aspect. Increasing development pressures from both sides as reflected in the South Korea supporting the construction of an industrial complex in Kaesung, North Korea, is the main factor which threatens the sustainable resource base in this region. This research is aimed to develop a cooperative management system for the well-preserved transboundary coastal area between South Korea and North Korea. The Pressure-State-Response (PSR) framework of OECD was used to assess environmental conditions, socioeconomic pressures on the environment of the region, and policy responses of both Koreas to those pressures. Protection of ecosystems, peace settlement, and prosperity of the region and the entire peninsula were proposed as the management goals of the cooperative management system. The designation of the area as a Co-managed Marine Protected Area System (COMPAS) through close cooperation among South Korea, North Korea, and international entities was suggested as a way to achieve those goals. Revision of legal and institutional mechanisms, strengthening knowledge base for optimal COMPAS management, integration of the marine protected area and DMZ (demilitarized zone) ecosystem, enhancing stakeholder participation, building international partnership, and securing financial resources were presented as six management strategies.

• Strategy21
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• s.41
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• pp.294-332
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• 2017

The aim of this study is to find ways to apply the strategic communications to the Republic of Korea Navy. It may be a little bit late for the ROK Navy to accommodate the SC in these days because the adoption and implementation of the SC by the Combined Forces Command has already been begun. It was in 2007 when the SC was in place in the CFC. ROK's Ministry of National Defense and Joint Chiefs of Staff have also mulled over the SC and begun to apply it in part in the annual exercises such as Key Resolve command post drills and Foal Eagle field training exercise, etc. For the ROK Navy, in addition to those exercises, it is faced with further areas like North Korean maritime provocations and other maritime incidents where its version of SC is needed. As noted, the SC is not intended to deter or defend directly those provocations and incidents, but aims to create conditions favorable to the achievement of the navy's strategic objectives. The ROK Navy has to establish a SC planning center and implementing organizations within the Headquarters to be consistent with its above organizations such as MND, JCS, and CFC that have already applied the SC in part or in entirety. SC center and other related organizations need to be under the control of VCNO and the center needs to be located and administered by the policy division in N-5 at the HQs. The vision of the navy's SC is the winning without combats and the least damages in time of war. In other for the navy to reach the vision, the strategies to be executed are early establishment of SC implementing organizations, forming consensus over the need for the SC within the navy, strengthening core competencies to apply the SC, acquiring the SC experts and making doctrines on the SC. The SC, in addition, in the navy has to be planned and implemented in not only peace time and crisis time but also war time.

• Korean Journal of Oriental Medicine
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• v.14 no.3
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• pp.137-148
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• 2008

Computerization is recognized as simple supporting tools up to recently but Information is made for the improvement of company's outcome beyond the assistant tools and is emerged as core tools of creating new opportunities for company in point of management strategy. But Information plays minor role in Korean Institute of Oriental Medicine(KIOM) yet. Information has not processed systematically because of lack of understanding and budget in KIOM. The purpose of this research is to make plan for knowledge information which is aimed to make effective supporting and strengthening the ability of KIOM's research, until 2013. Also we tried to find new project s for information and to apply the result to planned information projects. The final goal of this study is to make mid/long-term information plan of KIOM. We applied the general information strategy planning(ISP) method which is progressed as analysis of information technology, analysis of information status, design of future model and extraction of action plan order. First, we examined the information elements for the advanced management from analysis of management environment and analyzed information technology trends. Second, we list up the gaps and problems of KIOM's information status and define the future model to solve this problems. It is showed the road map of time and budget for future model to progress systematically inner-information of purpose. We hope that information of KIOM will be conducted successfully.

• The Journal of Korean Association of Computer Education
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• v.18 no.5
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• pp.45-54
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• 2015

There has been rising demand within the South Korean government and among various industries in recent years on the need for strengthening the competitiveness of the software industry, which they highlight as being a core element for national competitiveness. This strategy would require enhancing the job competency of software developers. This study's results show that computational thinking (CT), which is one of the more creative solutions to the problem, has a positive effect on the enhancement of software developers' job competency. Furthermore, the study finds that the software development tasks of simulation, algorithms and procedures, and parallelization (in that order) serve as influential elements for software developers, which differs from previous studies' findings. The South Korean government thus should emphasize education in these areas in order to enhance the nation's job competence. Because simulation, especially, has the greatest influence among these areas, there is a particular need to strengthen that area.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.21 no.10
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• pp.1981-1989
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• 2017

In accordance with the global strengthening of security systems for the safety of the shipping and logistics industry, the development of core technologies within the field has become a key in the establishment of Korea's own national logistics security system. Further in line with these global developments, there is growing attention within Korea to the development of portable radiation detectors capable of detecting gamma ray nuclides. In addition, many parts are becoming localized. In this research, instead of Pulse Shaping Board, which is used in existing portable radiation detectors, we have implemented an Algorithm to discriminate nuclides and correct the temperature conversion efficiency of the scintillator. This paper aims to improve the performance of these devices through the implementation of a temperature conversional algorithm within the scintillator of the A9-based digital portable radiation detector.