• The Journal of the Korea Contents Association
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• v.18 no.5
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• pp.311-318
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• 2018

This paper presents the artistic background and implementation structure of a conversational artificial intelligence interactive artwork, "An Evolving GAIA". Recent artworks based on artificial intelligence technology are introduced. Development of biomimetics and artificial life technology has burred differentiation of machine and human. In this paper, artworks presenting machine-life metaphor are shown, and the distinct implementation of conversation system is emphasized in detail. The artwork recognizes and follows the movement of audience using its eyes for natural interaction. It listens questions of the audience and replies appropriate answers by text-to-speech voice, using the conversation system implemented with an Android client in the artwork and a webserver based on the question-answering dictionary. The interaction gives to the audience discussion of meaning of life in large scale and draws sympathy for the artwork itself. The paper shows the mechanical structure, the implementation of conversational system of the artwork, and reaction of the audience which can be helpful to direct and make future artificial intelligence interactive artworks.

• Journal of Korea Multimedia Society
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• v.20 no.8
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• pp.1347-1356
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• 2017

Artificial intelligence-based services are expanding into a new industrial revolution. There is artificial intelligence technology applied in real life due to the development of big data and deep learning related technology. And data analysis and intelligent assistant services that integrate information from various fields have also been commercialized. Chatbot with interactive artificial intelligence provide shopping, news or information. Chatbot service, which has begun to be adopted by some public institutions, is now just a first step in the steps. This study summarizes the services and technical analysis of chatbot. and the direction of public administration service chatbot was presented.

• Journal of Smart Tourism
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• v.3 no.1
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• pp.41-47
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• 2023

Tourism and hospitality have encountered significant changes in recent years as a result of the rapid development of information technology (IT). Customers now expect more expedient services and customized travel experiences, which has intensified competition among service providers. To meet these demands, businesses have adopted sophisticated IT applications such as ChatGPT, which enables real-time interaction with consumers and provides recommendations based on their preferences. This paper focuses on the AI support-prompt middleware system, which functions as a mediator between generative AI and human users, and discusses two operational rules associated with it. The first rule is the Information Processing Rule, which requires the middleware system to determine appropriate responses based on the context of the conversation using techniques for natural language processing. The second rule is the Information Presentation Rule, which requires the middleware system to choose an appropriate language style and conversational attitude based on the gravity of the topic or the conversational context. These rules are essential for guaranteeing that the middleware system can fathom user intent and respond appropriately in various conversational contexts. This study contributes to the planning and analysis of service design by deriving design rules for middleware systems to incorporate artificial intelligence into tourism services. By comprehending the operation of AI support-prompt middleware systems, service providers can design more effective and efficient AI-driven tourism services, thereby improving the customer experience and obtaining a market advantage.

• International journal of advanced smart convergence
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• v.12 no.3
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• pp.186-191
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• 2023

This study would investigate the generative AIs currently in service in the era of hyperscale AIs and explore measures for the use of generative AIs, focusing on 'ChatGPT,' which has received attention as a leader of generative AIs. Among the various generative AIs, this study selected ChatGPT, which has rich application cases to conduct research, investigation, and use. This study investigated the concept, learning principle, and features of ChatGPT, identified the algorithm of conversational AI as one of the specific cases and checked how it is used. In addition, by comparing various cases of the application of conversational AIs such as Google's Bard and MS's NewBing, this study sought efficient ways to utilize them through the collected cases and conducted research on the limitations of conversational AI and precautions for its use. If connected to city-related databases, it can provide information on city infrastructure, transportation systems, and public services, so residents can easily get the information they need. We want to apply this research to enrich the lives of our citizens.

• Journal of Information Technology Applications and Management
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• v.30 no.4
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• pp.11-28
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• 2023

This paper proposes a method of integrating ChatGPT with traditional chatbot systems to enhance conversational artificial intelligence(AI) and create more efficient conversational systems. Traditional chatbot systems are primarily based on classification models and are limited to intent classification and simple response generation. In contrast, ChatGPT is a state-of-the-art AI technology for natural language generation, which can generate more natural and fluent conversations. In this paper, we analyze the business service areas that can be integrated with ChatGPT and traditional chatbots, and present methods for conducting conversational scenarios through case studies of service types. Additionally, we suggest ways to integrate ChatGPT with traditional chatbot systems for intent recognition, conversation flow control, and response generation. We provide a practical implementation example of how to integrate ChatGPT with traditional chatbots, making it easier to understand and build integration methods and actively utilize ChatGPT with existing chatbots.

• Electronics and Telecommunications Trends
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• v.38 no.5
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• pp.1-11
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• 2023

The emergence of generative hyperscale artificial intelligence (AI) has enabled new services, such as image-generating AI and conversational AI based on large language models. Such services likely lead to the influx of numerous users, who cannot be handled using conventional AI models. Furthermore, the exponential increase in training data, computations, and high user demand of AI models has led to intensive hardware resource consumption, highlighting the need to develop domain-specific semiconductors for hyperscale AI. In this technical report, we describe development trends in technologies for hyperscale AI processors pursued by domestic and foreign semiconductor companies, such as NVIDIA, Graphcore, Tesla, Google, Meta, SAPEON, FuriosaAI, and Rebellions.

• Proceedings of the Korea Information Processing Society Conference
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• 2021.11a
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• pp.815-818
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• 2021

현재 대부분의 패션 추천시스템은 프로필 또는 설문조사를 통해 수집 된 사용자의 정적 정보를 활용하고 있다. 사용자의 정적 정보는 매우 한정적이며 이를 활용하여 다양한 환경에 적합한 패션 코디셋을 추천하기란 매우 어렵다. AI코디네이터와 사용자간의 지속적인 대화가 담긴 대화질의 데이터셋을 사용하면 사용자의 상황과 환경을 고려하여 개인에게 최적화 된 패션 코디셋을 추천할 수 있다. 본 논문에서는 한국전자통신연구원(ETRI)에서 제공하는 AI 패션 코디네이터와 사용자의 대화 정보가 담긴 FASCODE 데이터셋을 사용하여 사용자의 발화에 따라 의상을 추천하는 인공지능 모델을 위한 대화질의 데이터 전처리 방법을 제안한다.

• Asia pacific journal of information systems
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• v.33 no.3
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• pp.702-736
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• 2023

Artificial Intelligence (AI) and the technologies powered by AI fuel the fourth industrial revolution. Being the primary adopter of such innovations, banking has recently started using the most common AI-based technology, i.e., conversational agents. Although research extensively focuses on this niche area and provides bibliometric understanding for such agents in other industries, a similar review with scientometric insights of the banking literature concerning AI conversational agents is absent till date. Furthermore, in the era following the pandemic, banks are faced with the imperative to provide solutions that align with the changing landscape of remote consumer behavior. As a result, banks are proactively integrating technology-driven solutions, such as automated agents, to effectively address the growing demand for remote customer support. Hence more research is needed to perfect such agents. In order to bridge these existing gaps, the present study undertook a comprehensive examination of two decades' worth of banking literature. A meticulous review was conducted, analyzing approximately 116 papers published from 2003 to 2023. The aim was to provide a scientometric overview of the topic, catering to the research needs of both academic and industrial professionals. Holistically, the study seeks to present a macro-view about the existing trends in AI based banking conversational agents' literature while focusing on quantity, qualitative and structural indicators that are effectively necessary to offer new directions for the AI-based banking solutions. Our study, therefore, presents insights surrounding the literature, using selected techniques related to performance analysis and science mapping.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.15 no.6
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• pp.2049-2068
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• 2021

AI combined with NLP techniques has promoted the use of Virtual Assistants and have made people rely on them for many diverse uses. Conversational Agents are the most promising technique that assists computer users through their operation. An important challenge in developing Conversational Agents globally is transferring the groundbreaking expertise obtained in English to other languages. AI is making it possible to transfer this learning. There is a dire need to develop systems that understand secular languages. One such difficult language is Hindi, which is the fourth most spoken language in the world. Semantic similarity is an important part of Natural Language Processing, which involves applications such as ontology learning and information extraction, for developing conversational agents. Most of the research is concentrated on English and other European languages. This paper presents a Corpus-based word semantic similarity measure for Hindi. An experiment involving the translation of the English benchmark dataset to Hindi is performed, investigating the incorporation of the corpus, with human and machine similarity ratings. A significant correlation to the human intuition and the algorithm ratings has been calculated for analyzing the accuracy of the proposed similarity measures. The method can be adapted in various applications of word semantic similarity or module for any other language.

• KIPS Transactions on Software and Data Engineering
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• v.12 no.1
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• pp.41-50
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• 2023

Recently, as the Coronavirus disease 2019 (COVID-19) prolongs along with the development of artificial intelligence technology, a non-contact society has become commonplace. Many companies are promoting digital transformation and the activation of artificial intelligence introduction to respond to this which leads to dramatic increase of demand for Chatbot. In addition, a Chatbot has reached the point of processing business transactions from responding simple inquiries. However, it is necessary to develop an API to interface with the legacy system and there are many difficulties in connecting. To solve this, it is becoming important to establish a hybrid Chatbot environment through RPA interface. Recently, the combination of RPA and Chatbot is considered an effective tool for handling many business processes. But, there are many difficulties due to the lack of interface cases and the difficulty in finding a method to development them. This study suggests a method for building a hybrid Chatbot which is an interface Chatbot(Conversational UX) and RPA(Task Automation) from the perspective of hyper-automation based on actual development cases and review of literature review is presented, so that the interface method can be understood and develop more easily. Therefore, there are implications for actively using AI Chatbot for digital transformation.