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http://dx.doi.org/10.9717/kmms.2017.20.8.1347

A Study on Conversational Public Administration Service of the Chatbot Based on Artificial Intelligence  

Park, Dong-ah (Department of Information Systems, Graduate School, Pukyong National University)
Publication Information
Journal of Korea Multimedia Society / v.20, no.8, 2017 , pp. 1347-1356 More about this Journal
Abstract
Artificial intelligence-based services are expanding into a new industrial revolution. There is artificial intelligence technology applied in real life due to the development of big data and deep learning related technology. And data analysis and intelligent assistant services that integrate information from various fields have also been commercialized. Chatbot with interactive artificial intelligence provide shopping, news or information. Chatbot service, which has begun to be adopted by some public institutions, is now just a first step in the steps. This study summarizes the services and technical analysis of chatbot. and the direction of public administration service chatbot was presented.
Keywords
Chatbot; Artificial Intelligence; Intelligence Assistant; Mobile Messenger; Personal Assistant; System Integration;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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