• 제목/요약/키워드: consumer\`s information behavior

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Branding and Advertising on Social Networks: Current Trends

  • Trachuk, Tetiana;Vdovichena, Olga;Andriushchenko, Mariia;Semenda, Olha;Pashkevych, Maryna
    • International Journal of Computer Science & Network Security
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    • 제21권4호
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    • pp.178-185
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    • 2021
  • The emergence of social networks has led to the flourishing of a new golden era of branding, which is a challenge for companies due to the need for creative positioning of companies with an emphasis on building trust and loyalty to the brand. Consumers are becoming more demanding and due to a wide range of products in different markets, make demands that are more stringent on companies. The goal of this article was to study the main trends of branding and advertising on social networks to develop a new approach to brand promotion. Methodology. The quantitative and qualitative research design was used to determine the main trends in branding and advertising on social networks. The methodology included the following methods: 1) analysis of the relationship between brand value and brand content strategy, 2) content analysis of the content of companies in social networks on the example of 10 world-famous brands with the highest value. The results allowed forming the criteria of effective content and communication: simplicity of content and simplicity of communication, lack of direct advertising of products, emphasis on global socio-economic problems and social orientation, unobtrusive communication, content creativity, indirect information about the product or work, the history of the company's development through various tools. The main content strategies of brands are defined: storytelling strategy; strategy of informing about the history of the company's development; entertainment and information strategy; strategy of joint interaction with the audience through the involvement of wellknown influencers or users of products. The theoretical and practical value of the results is confirmed by the conceptualization of the main content strategies of world-famous brands, which are pioneers in new ways to build relationships with users through social networks. The research proposes to use a customer-oriented approach to brand promotion. This means studying consumer behavior and predicting possible changes in behavior, which determines the level of interaction with the brand, the content strategy of the brand, and its effectiveness.

Impacts of Information Source and E-service Quality on Mobile Shopping Behavior in KakaoTalk

  • Yi, Kyong-Hwa;Jeon, Sua;Kim, HaeJung Maria;Forney, Judith
    • 패션비즈니스
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    • 제20권6호
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    • pp.32-51
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    • 2016
  • KakaoTalk has become a reputed mobile social network and an inseparable part of people's lives by leading the mobile industry in South Korea. However, there is a lack of studies in academia regarding perception of the consumers and assessment toward the mobile marketing and services by KakaoTalk. Based on the theoretical orientation of Elaboration Likelihood Model (ELM: Petty & Cacioppo, 1986) and electronic service quality (E-S-QUAL: Parasuraman, Zeithaml, & Malhotra, 2005), this study investigates the effects of information sources (Charles & Richard, 1988), and examines the consumer perception toward the service quality of KakaoTalk. A total of 209 responses were collected, using a self-administered survey in Seoul and Gyeonggi province, South Korea from March 2015 to June 2015. A seven-point Likert scale survey was developed to measure the information sources (i.e., argument quality, post popularity, and post attractiveness), electronic service quality (i.e., efficiency, fulfillment, privacy, and system availability), attitude (i.e., usefulness, preference, and overall attitude), and behavioral intention (i.e., like intention, share intention, and purchase intention). This study reveals a consensus that an online environment is different from the traditional retail context in terms of information source and service quality. Specifically, the results indicate that argument quality greatly impacts the attitudes of the individuals and their behavioral intention toward mobile shopping via social media channel. The most powerful factor among E-S-QUAL is "efficiency." This dimension of service quality influences the customer perception of usefulness and preference as well as share and like intention toward mobile shopping on KakaoTalk.

화장품(化粧品) 점포선택행동(店鋪選擇行動)에 관(關)한 연구(硏究) - 백화점(百貨店)과 대형할인점(大形割引店)을 중심(中心)으로 - (A Study on the Cosmetics Store Selection Behavior - Department Stores and Large-Scale Discount Stores -)

  • 선정희;유태순
    • 패션비즈니스
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    • 제8권2호
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    • pp.42-55
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    • 2004
  • The purpose of this study was to classify the contents of department stores and large-scale discount stores of consumer on information source, shopping orientation and store image in an effort to determine which variable gave a crucial impact on cosmetics department stores and large-scale discount stores selection behavior. The subjects of this study were 557 adult women visited department store and large-scale discount store in Busan. The data were analyzed by using Factor analysis, Frequency analysis, Correlation analysis, Cronabach $\alpha$ and Regression analysis. The results were as follows; 1. There was a difference in the demographical characteristics on department stores and large-scale discount stores of consumers. 2. Shopping Orientation of consumers were categorized into 5 types, and information source of consumers did 3 types, and store image of consumers did 5 types. 3. Leisure utilization, store & brand loyalty, store information, personal information, massmedia information, product & operate on, store atmosphere & salesperson and shopping convenience had positive correlations with cosmetics department stores selection beavior. but convenient location, rationality & economy and sales promotion had negative correlations with cosmetics department stores selection beavior. 4. Rationality & economy and sales promotion had positive correlations with cosmetics large-scale discount stores selection beavior. but convenient location, leisure utilization, store & brand loyalty, massmedia information, product & operate on, store atmosphere & salesperson and shopping convenience had negative correlations with cosmetics large-scale discount stores selection beavior. 5. Age, income, business(-), convenient location(-), rationality & economy(-), leisure utilization, store & brand loyalty, store information, personal information, massmedia information, store atmosphere & salesperson, shopping convenience and sales promotion(-) had a direct effect on cosmetics department stores selection beavior. Age, income, marriage, education had an indirect effect on department stores selection beavior through information source and store image, and information source did through store image, and shopping orientation did through store image. 6. Rationality & economy, convenient location(-), leisure utilization(-), store & brand loyalty(-), buying independence(-), personal information, massmedia information(-), product & operate on(-), shopping convenience(-) and sales promotion had a direct effect on cosmetics large-scale discount stores selection beavior. Age, income, marriage, education had an indirect effect on large-scale discount stores selection beavior through information source, shopping orientation and store image, and information source did through store image, and shopping orientation did through store image.

패션상품 소비자의 상표전환 유형과 관련변인과의 관계 (The Type of Consumer′s 8rand switching on Fashion Goods and Relationship of Fashion-Related Variables.)

  • 김미경;이선재
    • 복식
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    • 제50권7호
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    • pp.181-193
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    • 2000
  • The purpose of this study was to establish the marketing strategy, that strengthens the brand royalty of their own in apparel industry and that can induce consumer's brand switching against competitive brand. This might be done by suggesting influencing factors on the brand switching for fashion goods. This study was classified into theoretical and experimental study Experimental study was done, using the survey to prove the models for consumers' responses to brand switching by the theoretical study. The survey was conducted through two preliminary questionnaires. It was used as a criterion to prove the validity of the main survey and analyse the reliability. It analyzed at last five hundred ninety-two women in the age of twenty to thirty years odd who live in Seoul and the suburban of Seoul. Followings are the summary of the results revealed through the experimental study. First, brand switching behavior of consumers far formal dress was attributed to two extremes the inner motivation of variety seeking tendency and communication contact, complex variety seeking group, true variety seeking group, derived variety seeking group, and variety avoiding group. Second, the structure of low dimension related fashion according to factor analysis, which affects brand switching, was composed to involvement in 5-dimension, information search in 3-dimension. Based on the results of this study the types of brand switching in fashion goods can be classified by the variety seeking tendency. as inner motivation, and level of contact communication as a outside stimuli. In addition this study showed a correlation among the factors for brand switching related to variables of fashion.

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라이프스타일에 따른 베이커리 제품이 구매 의도에 미치는 영향 연구 (The Effect of Lifestyle, Service and Quality of Bakery Products on Purchasing Intention)

  • 임현철
    • 한국조리학회지
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    • 제16권3호
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    • pp.14-31
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    • 2010
  • 생활양식은 개인의 구매 의도에 가장 막대한 영향을 미치는 요소이다. 최근에 소비자들은 역동적인 환경 변화에 적응해야만 하고, 그를 위해 베이커리 제품이나 기능성 식품에 대해 점점 까다로워지는 경향을 보이고 있다. 구매, 관심, 행동에 있어 구별되는 특징을 발달시킴과 동시에 소비자들의 식생활 유형과 그 유형이 구매 의도에 미치는 영향을 이해하는 것이 중요하다. 이러한 사실에 근거하여 본 연구에서는 소비자들의 행동 양식에 따라 생활양식을 분류하고, 베이커리 제품의 다양성과 질이 소비자의 구매 행동에 어떻게 영향을 미치는지 조사하였다. 설문 대상은 수도권 지역의 30, 40대 주부였으며, AIO(행위, 관심, 의견) 분석법이 생활양식을 분류하고 생활양식과 베이커리 제품의 질과 다양성 사이의 관계 또는 효과를 분석하기 위하여 사용되었다. 생활양식은 합리성 추구형, 실리성 추구형, 편리성 추구형으로 분류되었다. 합리성 추구형의 경우 정보를 가장 관심있는 분야로 선택하였고, 실리성 추구형은 맛을, 편리성 추구형은 편리성을 가장 중요한 항목으로 선택하였다. 흥미롭게도 구매 의도는 제품의 질 자체보다는 베이커리에서 제공되는 서비스에 대한 만족도에 의해 영향을 받는 것으로 나타났다.

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인터넷 쇼핑몰에서의 의류의 충동 구매에 관한 연구 (A Study on the Determinants of Impulse Purchase of Clothing Products in the Internet Shopping Mall)

  • 김수미;이현정
    • 복식문화연구
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    • 제14권6호
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    • pp.917-931
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    • 2006
  • The purpose of this study was to understand impulse buying typology for apparel products in the internet shopping. Also, analysis of influences is conducted to ascertain if a influence exists between factors which are consumer's interior factor & exterior condition, marketing stimulus of internet shopping, and consumer's general behavior in internet shopping and impulse buying typology, after offer fundamental information for internet marketing. As a result of analyzing the relationship between consumers' interior factors and impulse buying, the author found out that consumers' pure impulse buying was much influenced by the timing to buy new clothing, willingness to risk trying new designs and preference for up-to-date designs, and enjoyment derived from the buying itself. As a result of analyzing the relationship between consumers' exterior conditions and impulse buying, the author learned that impulse buying was also influenced by shopping time length, shoppers' mood and sentiments, and budgeting. As a result of analyzing the relationship between marketing stimulus and impulse buying, the author found out that impulse buying was the most influenced by facilitative marketing stimuli. Lastly, as a result of analyzing the relationship between shopping behaviors & socio-demographical variables and impulse buying propensities in Internet shopping malls, the author learned that pure impulse buying, reminder & suggestion impulse buying, and planned impulse buying are influenced by the period and frequency of using Internet shopping malls for clothes, purchase amount, and the time length of the shopping.

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가상현실(웹3D)을 이용한 인터넷 의류제품 쇼핑몰이 소비자 구매의사결정단계에 미치는 영향에 관한 연구 (A Study of the Influence of Consumer's Decision Making Process in Internet Shopping of Clothing Product Using Virtual Reality(Web3D))

  • 성정환;성희원
    • 디자인학연구
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    • 제17권4호
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    • pp.289-298
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    • 2004
  • 인터넷의 눈부신 성장은 소비자의 제품평가와 구매활동에 많은 영향과 변화를 주고 소비자들의 새로운 라이프스타일과 제품구매활동은 인터넷쇼핑몰의 발전을 촉진시키고 있다. 그러나 대다수의 인터넷쇼핑몰에서는 직접 경험을 통해 판단할 수 있는 경험재나 소비자들의 위험지각이 높은 고관여 제품보다 객관적 정보에 따라 이성적 판단이 가능한 저관여 제품이나 탐색재 등이 많이 취급되는 등 한계와 문제점을 가지고 있다. 따라서 본 논문은 인터넷 안에서 가상현실의 구현이 가능한 Web3D를 적용시켜, 급속히 변하고 있는 소비자들의 구매욕구와 새로운 마케팅 전략을 부합시키고 기존의 인터넷쇼핑몰이 가지고 있는 한계점을 극복할 수 있는 새로운 인터넷쇼핑몰에 대해 연구하였다. 특히 직접경험을 통한 구매를 선호하는 패션의류에 관련하여 Web3D를 이용한 인터넷의류쇼핑몰이 기존의 쇼핑몰에 비해 소비자의 제품에 대한 태도와 구매의도의 차이를 조사, 연구함으로써 Web3D 인터넷의류쇼핑몰의 새로운 가능성과 앞으로의 극복방안을 제시하였다.

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의료소비자가 인식하는 치과의원의 감염관리와 외부자극을 통한 재이용의사에 관한 연구 (A study on re-use intention through external stimuli and infection control of dental office perceived by medical consumer)

  • 조민정
    • 한국치위생학회지
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    • 제11권4호
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    • pp.571-580
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    • 2011
  • Objectives : This study focused on examine the relevance between behavioral changes of customers and re-use intention on medical institution after experiencing infection control through external stimuli. Methods : This research was based on self-standing survey conducted from August to November 2010, 214 people who randomly selected from five dental clinics located in Busan were analyzed as the final group. Collected data were performed using SPSS 12.0 for Window. Results : 1. 82.8% of those surveyed who experienced external stimulation have changed their behavior on hospital environments and facilities, and 80.5% of them answered the stimuli influenced their re-use intention on medical institution. 2. There were no significant differences between participants by general characteristics on 'The reason why medical team wear sanitary appliances'. In age group 30~39, 85.4% of participants chose the answer so the difference were statistically significant(p<.001). Result by household income showed significant difference in group over $1,000 to $2,000 as 82.7% response(p<.05). 3. 94.4% of participants chose 'Required' for both surgical suits and gloves in research of 'The necessity level of personal sanitary appliances' which medical teams wear for treatment and 79.4% agreed that medical teams need to change their medical gloves whenever treating each patients. 4. The survey revealed that the most important appliance in patient's awareness were surgical gloves and protective goggles has chosen as the least important one. Conclusions : Patients as medical consumer were highly noticed of importance of the infection control in dental clinic and necessity of personal sanitary appliances. The patients who has accessed dental infection control information by external stimuli in advance showed objectival changes of their visit and behavioral changes with bringing medical environments together. This aspects influenced those patient's re-use intention in conclusion.

라이브 커머스 쇼핑환경에서 정보원 특성과 콘텐츠 정보성이 소비자 수용의도에 미치는 효과 - 신뢰의 매개효과를 중심으로 - (The effect of information source and content informativeness on acceptance intention in a live commerce shopping environment - The mediating effects of trust -)

  • 최미영
    • 복식문화연구
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    • 제29권4호
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    • pp.554-571
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    • 2021
  • The purpose of this study is to investigate the mediating effect of trust when a media broadcaster (such as a disc jockey [DJ]) acting as an information source and the content they provide during live commerce streaming affect acceptance intention. Live commerce is increasing rapidly, offering a new fashion distribution channel by supplementing possible shortcomings of existing online shopping. Data was collected for the empirical study from female consumers in their 20s who actively accepted fashion technology. Statistical analysis of the data was conducted using IBM SPSS Macro Process 3.5. First, the reliability and validity of the variables for information source characteristics, content informativeness, trust, and acceptance intention were verified, and each variable was confirmed as a single factor. Bootstrap analysis was performed using Macro Process Model 4 to reveal the effects of information source characteristics and content informativeness on acceptance intention. As a result of analyzing the mediating effect for each path model with trust as a parameter, it was found that both the direct and indirect effects of the mediating path were significant. This result means that the characteristics of information sources and content informativeness are partially mediated by trust. Therefore, to promote consumer behavior in a live commerce shopping environment, it is necessary to enhance trust. This can be achieved by a media broadcaster with fashion expertise to increase the perception of the attractiveness of the information source and to improve the usefulness of the fashion information being delivered.

중소도시의 출역구매에 관한 연구 (A Study on Outshopping Behavior in Medium-Sized City)

  • 함범희;최용훈
    • 산학경영연구
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    • 제11권
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    • pp.123-148
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    • 1998
  • 본 연구에서는 실질적으로 이루어지고 있는 춘천지역의 출역구매 행위와 이로 인해 발생되는 지역 상권내의 자금누출 현상 그리고 출역구매자들이 구매여행 이유 등을 파악하는데 그 목적이 있다. 이를 위해 지역내 소비자들을 대상으로 설문조사를 하여 소비자들이 생각하고 있는 상권의 모습과 출력구매 행위를 실증적으로 살펴 보았다. 또한, 출력구매 행위가 상당할 정도로 이루어지고 있다면, 그 해결책은 무엇인가? 에 대하여 지역 상권의 실태를 통하여 대안을 제시해 보았다. 결국, 출력구매 행위를 줄이기 위해서는 역내 소매기관의 경쟁력 확보가 가장 중요한 대안으로 나타났으며, 다음으로 양질의 제품과 상대적으로 고가로 판매되는 제품의 가격경쟁력, 지속적인 서비스제도의 확보가 수립되어야 할 것이다.

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