• The Korean Journal of Franchise Management
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• v.10 no.4
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• pp.31-42
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• 2019

Purpose : This study can provide various implications for the franchisors to expand activities related to franchise support or to develop andoperate an education program for foodservice franchise owners. Research design, data, and methodology : For those purpose, first, the literatureand literature related to the competency of domestic franchise owner were collected and reviewed through the Korea Education and Research Information Service (RISS). Second, the questionnaire was prepared based on the theoretical basis prepared through previous studies. Based onthe foodservice franchise owner's competency model presented by Kim & Lee (2019b), 13 franchise owner's competencies were marked with both 'What is' levels and 'What should be' levels. Therefore, the total questionnaire consists of 26 questions. Third, questionnaires were distributed and collected. This study used data from 55 surveys which were gathered from foodservice franchise owners in Seongnam-si. SPSS 25.0 was used to analyze the collected survey data. Descriptive and frequency analysis were conducted to analyze the demographic characteristics of the study subjects. Next, we conduct a t-test to analyze the difference between the level of 'What is' competencies by the franchise owners and the level of 'What should be' competencies. Descriptive statistics were used to derive the priorities of the 'What should be' competencies. The Locus for Focus model was used to derive the priorities of the required competencies. Result : Four competencies of team leadership, teamwork and cooperation, customer service, technical·professional·managerial expertise were found to be the first to be developed. Conclusions : The conclusions of this study are as follows. First, teamwork and cooperation competnecy, and team leadership competency, which are derived from the core competencies of foodservice franchise owners, are among the leadership competencies required as managers of organizations. Second, customer service competency and ttechnical·professional·managerial expertise competency derived from the core competencies of restaurant franchise owners belong to the job competencies. Third, the results of this study suggest that the foodservice franchisors will be able that will serve as a baseline to support the foodservice franchisors and franchise owners for sustainable mutual growth by encouraging their will and encouraging them to create results.

• Information Systems Review
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• v.21 no.4
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• pp.1-29
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• 2019

The knowledge resources take a role in promoting the sustainable growth of organization. Therefore, it is important for the members of organization to acquire knowledge consistently so that the company can continue to grow. Knowledge service is the field that provides information and infrastructure which enable the members of organization to acquire new knowledge. As we recognized the importance of knowledge services, we analyzed the level of knowledge service management and development through the impact of knowledge quality on user capabilities. First, the matrix of knowledge patterns was presented based on the type of information and the level of customer interaction. According to patterns, the knowledge service was classified into three types of information providing, information analysis, and infrastructure, and then the results of structural model analysis were presented for each type. It found that the impact of knowledge service quality on user competence was different according to the type of service. The results suggested new indicators for measuring the performance of knowledge services, and provided information for reconstructing services based on the user considering the integrated operation of knowledge service and organizational designing knowledge service.

• Journal of the Korean Society of Earth Science Education
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• v.8 no.3
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• pp.355-366
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• 2015

The purpose of this study was to investigate the elementary school pre-service teachers' and in-service teachers' and STEAM leader school teachers' difficulties and requirements in the relation to STEAM Education. For this study, 49 pre-service teachers, 57 in-service teachers, 16 leader school teachers in G Area were selected. And they conducted the survey. The results of this study were as follows. First, in order to minimize elementary teachers' physical burden actually, it is necessary to distribute STEAM teaching materials including various and specific programs to the schools in the booklet. Second, for the fast and effective spreading of STEAM, it also should be permitted the pre-service teachers to access STEAM homepage, which is limited to teachers. Third, we should make circumstance to research on STEAM through collaboration with colleagues freely. Therefore, we should give intensive training and consulting opportunities to science teacher. Because they who is getting stronger in this field to do this can furnish other colleagues to teaching tips and information in the relation to STEAM education. By all this fulfillment simultaneously, STEAM will be settlement in elementary school in the short period.

• Journal of Information Technology Applications and Management
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• v.22 no.3
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• pp.115-128
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• 2015

Although the telecommunications service industry has become a basic infrastructure component of the information and communication technology (ICT) industry, it is now losing its reputation as a cash cow due to achieving a saturation of service subscribers, especially in South Korea. With the exception of improving network speeds, network operators are experiencing difficulties in creating new innovations. Therefore, new innovations for the telecommunications service industry should be identified in conjunction with government policies for industry promotion. To examine the innovative capabilities of a specific industry, innovation system theories were used as a framework for research. However, existing innovation systems are limited with regard to explaining the openness of relationships and user participation which are general properties of the ICT industry. Moreover, as sources of innovative activity, additional values such as financial support and collaboration are more appropriate. This study presents a new innovation system based on innovation values. We analyze the telecommunications service industry and prioritize the importance of telecommunication policies within South Korea. An in-depth interview with experts based on the innovation system framework is conducted first. Next, innovation factors derived from the interview are applied within an analytic hierarchy process (AHP), leading to a prioritization of innovation factors for the telecommunications service industry.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.40 no.2
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• pp.41-50
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• 2017

The purpose of this paper is to improve the service tree analysis introduced recently by Geum et al. [15]. Service tree analysis structures the service based on the customer participation perspective and provides a qualitative analysis method categorizing the service elements on the basis of its impact to top service. This paper attempts to apply the concept of reliability importance to the service tree analysis as a perspective of quantitative analysis, which is considered little in Geum et al. [15]. Reliability importance is a measure of the structural impact of the components that make up the system on the system lifetime in reliability engineering field and often used in fault tree analysis. We transform the reliability importance into service importance in accordance with service tree analysis, so that the influence of service elements on the service can be judged and compared. The service importance is defined as the amount of change of the service according to the change of the service element, therefore, it can be utilized as an index for determining a service element for service improvement. In addition, as an index for paired service elements, the relationship between the two service components can be measured by joint service importance. This paper introduces conceptual changes in the process of applying reliability importance to service analysis, and shows how to use the service importance for identifying the priority of service element for the final service and improving customer satisfaction through an example. By using the service importance and joint service importance in service tree analysis, it is possible to make efficient decision making in the process of determining the service elements for analyzing and improving the service.

• IE interfaces
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• v.15 no.2
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• pp.209-217
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• 2002

Quality of Service(QoS) in the telecommunications can be evaluated by analyzing the opinion data which result from the surveyed opinions of respondents and quantify subjective satisfaction on the QoS from the customers' viewpoints. For analyzing the opinion data, MOS(mean opinion score) method and Cumulative Probability Curve method are often used. The methods are based on the scoring method, and therefore, have the intrinsic deficiency due to the assignment of arbitrary scores. In this paper, we propose an analysis method of the opinion data using logit models which can be used to analyze the ordinal categorical data without assigning arbitrary scores to customers' opinion, and develop an analysis procedure considering the usage of procedures provided by SAS(Statistical Analysis System) statistical package. By the proposed method, we can estimate the relationship between customer satisfaction and network performance parameters, and provide guidelines for network planning. In addition, the proposed method is compared with Cumulative Probability Curve method with respect to prediction errors.

• The Journal of the Korean dental association
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• v.55 no.4
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• pp.284-294
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• 2017

Recently, education is regarded as a service item and university education services are being exported abroad. In the form of educational export operations, export of educational contents and curriculum, specific consultancy projects for foreign institutes, installation of local educational facilities, or attracting foreign students are being carried out. Korea has the potential and competitiveness to export dental education. The advantages of Korea's dental education services, such as dental equipment and materials, excellent education programs, and high-quality human resources, will enable the export of education services in various ways. Establishment of educational infrastructure and educational programs for overseas dental students, export of educational consulting items, clinical training programs for foreign dentists abroad, invitation for international clinical workshops, dispatch of faculty members, exchange student programs can be considered as exporting dental education service items. Therefore, in a long-term perspective, it is necessary to establish differential and appropriate educational export plans.

• Proceedings of the Safety Management and Science Conference
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• 2007.11a
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• pp.181-191
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• 2007

Logistics creates a boom in accordance with the recent new technique's development along with the recent RFID/USN of ubiquitous computing technique. The wave of 4PL(Fourth Party Logistics) that added the strategic consulting based on new IT techniques to logistics outsourcing through existing 3PL service with is a great issue. Moreover, the customer enterprises which contained manufacturers and distributors need the one stop service, therefore a method for effectively dealing with global logistics' environment changes is needed. Above all, a development of the 4PL system with RFID is very urgent. We developed the RFID u-4PL system progressed more than the present system, in which we applied many international standards. Finally, we constructed the web service based on Web 2.0 because of important condition of 4PL.

• Journal of the Korea Safety Management & Science
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• v.9 no.5
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• pp.87-95
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• 2007

Logistics creates a boom in accordance with the recent new technique's development along with the recent RFID/USN of ubiquitous computing technique. The wave of 4PL(Fourth Party Logistics) that added the strategic consulting based on new IT techniques to logistics outsourcing through existing 3PL service with is a great issue. Moreover, the customer enterprises which contained manufacturers and distributors need the one stop service, therefore a method for effectively dealing with global logistics' environment changes is needed. Above all, a development of the 4PL system with RFID is very urgent. We developed the RFID u-4PL system progressed more than the present system, in which we applied many international standards. Finally, we constructed the web service based on Web 2.0 because of important condition of 4PL.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2021.05a
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• pp.194-196
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• 2021

This focuses on the Cultivation Plan Service at the preliminary production phase is critical in that it supports agricultural producers' decision by providing related information such as predicted crop production or expected profits for consulting or other agricultural information when they plan to cultivate. This paper describes the reference architecture of the farming sector will benefit immensely from the implementation of farming data in farming contents repository which will serve as the knowledge base for the Cultivation Plan Service at the pre-production stage based on Big data analysis.