• 제목/요약/키워드: conflict management strategy

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IT서비스 프로젝트에서의 팀 내 갈등현상에 관한 비교사례연구 (A Case Study on the Team Conflict Phenomenon in IT Service Project)

  • 박상희;조남재
    • Journal of Information Technology Applications and Management
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    • 제16권4호
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    • pp.109-134
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    • 2009
  • Compared to research on the success of IT projects in general, research on the management of conflict in IT teams and its impact on project success is insufficient. This research performed a comparative study to analyze the nature and evolving phenomenon of conflicts in IT project teams. This study aimed at; First, Why a conflict is created within and around an IT project team. Second, What is the phenomenon of conflict evolution, diffusion, and/or resolution? Third, How the differences in conflict management style affects the IT project performance? Three propositions were drawn from the analysis of two intensive analysis of conflict cases and their comparison. Proposition 1 : Both 'the method of pointing out a problem' and 'the pointed-out contents' can be the trigger of conflicts around an IT project. Proposition 2 : While the focus of attention of one party is 'the method of pointing out a problem', if the other's and focus of attention of one party is 'the pointed-out contents', that is, if the focus of attention mismatch, the conflict can be amplified. Proposition 3 : According to the temporal nature of the relationship, e.g., short-term versus long-term, the way people approach and deal with the conflict differs.

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갈등관리스타일에 영향을 미치는 퍼스낼리티 요인: 성격 5요인(Big Five Factors), 자아존중감, 자기감시를 중심으로 (The Effects of Adolescent's Big-Five Personality Factors, Self-Esteem and Self-Monitoring on Their Conflict Resolution Management Style)

  • 장해순;한주리;허경호
    • 한국언론정보학보
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    • 제37권
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    • pp.418-451
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    • 2007
  • 본 연구는 청소년기의 고등학생들을 대상으로 이들의 갈등관리유형을 또래간의 관계를 중심으로 파악하고, 이같은 갈등유형이 성격 5요인, 자아존중감, 및 자기감시와 어떤 관계가 있는지 살펴보았다. 먼저 성격 5요인이 갈등관리스타일에 어떠한 영향을 미치는가를 살펴 본 결과 친화성, 성실성, 외향성, 개방성이 높을수록 협력전락을 더 많이 사용하는 것으로 나타났다. 반면 신경불안증이 높고, 친화성과 외향성이 낮을수록 공격전략을 더 많이 구사하는 것으로 드러났다. 성실성, 외향성, 개방성이 낮고 신경불안증이 높을수록 회피전략을 더 많이 사용하는 것으로 밝혀졌다. 또한 자아존중감과 자기감시가 청소년의 갈등관리스타일에 어떠한 영향을 미치는가를 살펴본 결과 자아존중감이 높을수록 협력전략을 더 많이 사용하는 반면 공격전략과 회피전략은 더 적게 표출하는 것으로 나타났다. 자기감시 정도가 높을수록 갈등상황에서 협력전략을 더 많이 사용하는 반면 회피전략은 더 적게 행사하는 것으로 분석되었다.

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부부갈등과 자녀양육 스트레스 상황에서 나타난 어머니의 대처행동 특성 (Characteristics of Mothers' Coping with Marital Conflict and Child-Rearing Stress)

  • 민하영;김경화
    • 가정과삶의질연구
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    • 제23권4호
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    • pp.27-34
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    • 2005
  • The purpose of this study was to identify the patterns of coping with marital conflict and child-rearing stress among mothers of young children. The participants were 166 mothers of children who were between 3 years and 7 years of age, living in the North Kyongsang Province. Paired t-test, ANOVA, Scheffe' test, Pearson's correlation and partial correlation analyses were conducted for this study. The results of this study were as follows. (1) In those situations where the participants experienced marital conflict and child-rearing stress, they were more likely to use an avoidance coping strategy than an approach coping strategy. (2) Among the mothers who were experiencing marital conflict or child-rearing stress, the group that suffered a higher level of stress was more likely to employ an avoidance coping strategy. However, there were no differences in the approach coping behavior by the level of stress. (3) When the level of marital conflict and child-rearing stress were controlled, approach coping behavior with marital conflict was still moderately correlated with approach coping behavior with child-rearing stress.

청소년이 지각한 부모-자녀간 의사소통과 자아존중감, 친구간 갈등해결전략이 교우만족도에 미치는 영향 (Effects of Parent-Adolescent Communication, Adolescent's Self-Esteem and Strategies in Peer Conflict Situations on Satisfaction with Peer Relationships among Korean Adolescents)

  • 최유진;유계숙
    • 가정과삶의질연구
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    • 제25권3호
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    • pp.59-75
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    • 2007
  • This study investigates the effects of parent-adolescent communication, adolescent self-esteem, and strategies in peer conflict situations on the satisfaction of adolescents with their peer relationships. The subjects included students attending a girls' and a boys' middle school in Gongju City. Random sampling was used to pick a class from each of the three grades in the schools. 233 students, who's both parents were living, were used in the final analysis in an effort to examine the impacts of student communication with parents on student satisfaction with their friends. The findings were as follows: the subjects most often used the yielding type of conflict-resolving strategy, followed by the cooperating, compromising, dominating, and avoiding strategy-type. The girls showed a higher level of parent-child communication than the boys. Girls had high self-esteem and mostly adopted the cooperating type of conflict-resolving strategies, followed by the yielding, compromising, dominating and avoiding strategy-type. The boys mostly employed the yielding strategy type followed by the cooperating, compromising, dominating, and avoiding strategy-types. The results indicate that the satisfaction level with friends was high among those who used the avoiding strategy-type less and yielding strategy-type more. Girls were found to have high self-esteem and engaged in communication with their parents. The compromising, cooperating, and dominating types of conflict-resolving strategies did not exercise significant influences on their satisfaction with friends.

SI 프로젝트팀 내 발생 갈등현상에 관한 비교사례연구

  • 박상희;조남재
    • 한국데이타베이스학회:학술대회논문집
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    • 한국데이타베이스학회 2010년도 춘계국제학술대회
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    • pp.109-123
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    • 2010
  • Compared to research on the success of IT projects In general, research on the management of conflict in IT teams and its impact on project success is insufficient. This research performed a comparative study to analyze the nature and evolving phenomenon of conflicts in IT project teams. This study aimed at; First, Why a conflict is created within and around an IT project team. Second, What is the phenomenon of conflict evolution, diffusion, and/or resolution? Third, How the differences in conflict management style affects the IT project performance? Three propositions were drawn from the analysis of two intensive analysis of conflict cases and their comparison. Proposition 1 : Both 'the method of pointing out a problem' and 'the pointed-out contents' can be the trigger of conflicts around an IT project. Proposition 2 : While the focus of attention of one party is 'the method of pointing out a problem', if the other's and focus of attention of one party is 'the pointed-out contents', that is, if the focus of attention mismatch, the conflict can be amplified. Proposition 3 : According to the temporal nature of the relationship, e.g., short-term versus long-term, the way people approach and deal with the conflict differs.

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연령에 따른 가족관광시 갈등관리전략방안에 관한 연구 (A Study on Strategic Plan for Conflict Management in Family Travel by Age)

  • 채예병
    • 한국산학기술학회논문지
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    • 제11권9호
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    • pp.3296-3303
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    • 2010
  • 본 연구는 현 우리나라에서 가족관광시 발생되는 상이한 갈등을 중심으로 연령별 가족관광 의사결정시 갈등 관리전략요인을 확인하고자 하였다. 그럼으로써 관광심리 및 행동을 연구하는 관광학은 물론 갈등관리전략변수를 중심으로 관광산업의 진흥측면에서 연령별 갈등관리전략을 규명함으로써 가족관광의 지속적인 참여와 더 높은 관여도 및 헌신을 이끌어 낼 수 있는 기초자료를 제공하고자 하였다. 본 연구의 결과를 살펴보면, 첫째, 모든 연령층과 의사 결정자와 상충된 집단간 갈등관리잔략방안으로 주변 인물들과 자신의 욕구충족을 위하여 타협전략 및 중용전략을 사용하고 있는 것으로 규명되었다. 둘째, 갈등유발시 명령에서 협상전략으로, 권위에서 민주주의전략 방식으로 주변인의 의견을 수렴하거나, 의견조율, 다수결 결정 등으로 가족관광시 발생된 갈등을 해결하고자 노력하고 있는 것으로 분석되었다. 마지막으로, 내적/대인적/구조적 제약요인 등에 대하여 적극적 문제해결을 통하여 가족관광시 발생된 갈등을 완화하려고 노력하고 있는 것으로 규명되었다.

간호사의 상대적 권력과 대인갈등 (A Study on the Relationship between Nurses Relative Power and Interpersonal Conflicts)

  • 이명옥
    • 대한간호학회지
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    • 제27권1호
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    • pp.169-177
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    • 1997
  • This study aims at empirically clarifying the relationship between power and the interpersonal conflict, including nurses' understanding of their relative power, the causes of interpersonal conflicts with the nurses, and strategies to resolve conflicts, in order to understand how nurses' relative power affect their conflicts. For the empirical survey, the population was defined as all the nurses working at a medical organization in Seoul, Korea. 1083 nurses were selected as the sample for the questionnaire survey and statistical analyses. For the sampling, 32 medical organizations were selected by a stratified random method and sub-samples were arbitrarily drawn from each organization to obtain the final sample of 1083 nurses who responded to the questionnaire designed by the reseacher. According to the result of the study, most nurses experience conflict more than once a month, and 70.4% of the respondents answered that interpersonal conflicts were directly or indirectly caused by power relations. which indicates that they perceive power relations as the main cause of interpersonal conflicts. Nurses experienced the most conflicts with interns and residents(29.7%), then patients and their families(24.3%), higher-positioned nurses(12.3%), nurse colleagues(7.7%), lower-positioned nurses(6.5%), and staff doctors(5.1%). If we classify these into three groups. the frequency of the conflicts, from most frequent to least. is in the order of doctors. nurses, and patients. In terms of relative power, nurses perceive that they have greater power than patients and their families, lower-positioned nurses, and nurse colleagues. In contrast, nurses perceive that they have less power than interns and residents, higher-positioned nurses. and staff doctors. Among these groups. nurses perceive that they have the most power over patients and the least over staff doctors. These results indicate that nurses tend to experience more conflicts with members of groups that are stronger than themselves in terms of relative power, Nurses use positive strategies such as the compromise strategy(32.3%) or the collaboration strategy (20.3%) to manage conflicts, more than other strategies. However, they use avoidance or competition strategy more at the earlier stage, compromise strategy more in the mid stage, and collaboration strategy more at the later stage of the interpersonal conflict. In relation to power, nurses use the collaboration strategy or the compromise strategy more when their perceived power is greater than or equal to their counterpart's, and they use the avoidance strategy or the accommodation strategy if their power is less. In terms of source of power, nurses' perceived relative power is greater in the order of referent power. expert power, reward power, legitimate power. and coercive power. where referent power is perceived as having the greatest power and coercive power is least. Most nurses(69.3%) used their power to resolve a conflict. with positive outcomes. Expert power was used most frequently. Overall. this study strongly indicates that the enhancement of power of nurses to have equal power relations with doctors would heighten the success of conflict resolution, since power is the main cause of conflicts. Specifcally. nurses experience most conflicts with doctors against whom they perceive the greatest gap in power. and the choice of a conflict management strategy depend upon their power relations.

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A Study on a Solution For Growth of Beauty Salon Franchise - around an influence of a conflict upon a solidarity -

  • Lee, Joung-Ho;Chun, Tae-Yoo
    • International Journal of Costume and Fashion
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    • 제3권
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    • pp.121-139
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    • 2003
  • A purpose of this study is to measure degree of solidarity and conflict of the beauty salon franchisees according to an influence strategy of franchiser and grasp characteristics revealed from managing a franchise system. This will also contribute to improving results of franchise systems and considering a direction for development. This study examined existing studies relevant with conflict and solidarity and analysed relativity between relevant variables and grasped the flow of studies and then set hypotheses in order to present a device for decreasing conflict within a franchise system of beauty shops and for increasing a solidarity and subsequently analysed samples and tested data. The data for this study are researched by sending questionnaires to beauty salons which participated in one of franchise systems and they are analyzed by various methods in a statistics. After studying some relevant theories, this study used the definition of the franchise system in beauty salons as an entity of a political-economy paradigm. A franchiser desires to influence member shops with an influence-strategy. Therefore member shops which perceived it go through a conflict and then such a process is revealed as making significant influence on solidarity. Beauty salon franchise exists by reciprocal confidence and transaction. If an opportunism gain in influence owing to an conflict intensification, there would be no steady formation of relationship. Therefore the head office should develop a member-shop-management-system by more scientific and more technical methods and prevent, in advance, member stores from seeking for negative opportunism.

취업주의 시간관리전략이 가정관리행동과 가정생활만족도에 미치는 영향 (The Influence of Time Management Strategy on Home Management Behavior and Family Life Satisfaction of Employed Wives)

  • 이정숙
    • 대한가정학회지
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    • 제33권4호
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    • pp.129-147
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    • 1995
  • The purpose of this study was to empirically verify the influence of sociodemographic and psychologicl variables on time management strategy and time management strategy on home management behavior and family life satisfaction of employed wives, and to provide the information of enhancing the level of family welfare. The monthly income of employed wives was high, as the level of education and time conflict are high, their use of time management strategy is high. The wives who show the high scores on time planning strategy have the effective home management behavior. Also, the score on division of household works strategy of employed wives was high, their satisfaction score on their family lives was high.

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A Case Study on the Conflict Between an Incumbent CEO and a Successor

  • Yunseok Lee;Giseob Yu;Namjae Cho
    • Journal of Information Technology Applications and Management
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    • 제30권2호
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    • pp.31-44
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    • 2023
  • Family businesses play a significant role in the overall economy of all countries, and the importance and weight of family businesses are increasing in various fields. Many factors are essential for a family business to grow into a long-lived business, that is, a sustainable business, but the most important one is succession. TRUST Lab at Hanyang University studied the importance of factors influencing the succession of the family business from the standpoint of the successor. As a result, it was confirmed that mutual trust is the most crucial factor, and conflict can destroy that trust. Therefore, in this study, we research conflict as a central topic for successful succession, which is the most fundamental reason for family businesses. This study was conducted as a qualitative research case study. By setting criteria suitable for the purpose of the study, we conducted interviews with ten successors who either worked or planned to work in a family-related company. Through this study, conflict management of key players is the most important to achieve a continuous succession of family businesses.