An Empirical Comparative Study of Overall Service Quality Path on Consumer Performance of B2C Electronic Commerce in Korea, China and Japan (한.중.일 3개국 B2C 전자상거래의 전반적 물류서비스 품질 영향경로와 고객성과에 관한 실증적 비교연구)
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- International Commerce and Information Review
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- v.14 no.2
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- pp.497-521
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- 2012