• 한국콘텐츠학회논문지
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• 제12권6호
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• pp.475-485
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• 2012

본 연구는 커피전문점을 선택하는데 있어서 가장 중요한 요소로 떠오르고 있는 커피요인을 중점으로 시장세분화 한 것이다. 한달동안 커피전문점을 방문한 경험이 있는 사람들을 대상으로 2010년 9월 12일부터 10월 10일까지 807부가 조사되었으며 SPSS17.0과 Limdep(LIMited DEPendent) 8.0 프로그램은 선호하는 커피종류에 따른 시장세분화를 위하여 MNL(Multinominal logit model)을 적용하였다. 4개의 그룹은 에스프레소, 아메리카노, 카페라떼류, 카페모카류를 선호하는 집단으로 구분하였으며 각각을 선호하는 소비자들의 인구통계적 특성과 커피선택속성, 포장여부, 선호하는 커피전문점브랜드, 방문횟수등에 영향관계를 확인하였다. 나이, 직업, 포장여부 그리고 7개의 커피선택속성 중 기분을 좋게함, 멋져보임, 체중조절을 위해서, 습관적으로라는 4가지 변수들이 선호하는 커피를 선택하는데 영향을 미치는 것으로 나타났다. 본 연구는 선호하는 커피에 따라 커피선택속성 등 현실을 그대로 반영하는 것으로 커피전문점 마케팅 전략에 도움이 될 것으로 판단된다.

• 한국식생활문화학회지
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• 제27권2호
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• pp.184-192
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• 2012

The purpose of this study was to analyze the general characteristics of coffee house consumers as well as the importance and satisfaction of selection attributes of specialty coffee houses according to length of coffee education period. Applicants in the Gwangju and Jeonnam area who had finished their Barista 2 grade certificate examination participated in a survey on March 12, 2011. Further, university students living in Gwangju participated as subjects who had never experienced coffee education from March 15 to March 31, 2011. Two-hundred and one subjects participated in the survey, and 184 questionnaires were used for analysis. Regardless of coffee education experience, quality of coffee was important, but higher educated subjects showed the lowest satisfaction of coffee from a coffee house (p<0.01) in terms of attributes such as freshness of coffee beans (p<0.01) and overall taste (p<0.01). Further, subjects who received no or little education demonstrated high correlation between importance/satisfaction of 'brand' and 'employee' compared to subjects who studied more than 2 semesters. These results provide future coffee house entrepreneurs and baristas with market information and marketing strategies for understanding customers' coffee house selection attributes.

• 한국경영과학회지
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• 제40권2호
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• pp.79-93
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• 2015

Today, consumer needs are diversified, continually changing and differentiated. Under the market conditions of unlimited competition to satisfy those needs, businesses focus on relationship-building with customers, as well as on quality of service. As interests in the coffee market rise, in these days, coffee culture diffusion and coffee franchise chain increase have been proceeding under the lead of the young people. This study aims to find the effects of service quality on customer (Korean, Chinese and Foreigner) satisfaction using logistic regression. The results of this study show somewhat different characteristics depending on the characteristics of country people. It is expected that this study can be very useful in regard to similar business.

• 산업진흥연구
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• 제7권1호
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• pp.9-15
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• 2022

본 연구는 한국 커피산업에서 경쟁력 있는 기업인 스타벅스의 성장배경을 분석하고자 하였다. 이에 STEEP 분석기법을 활용하여 기업이 보유한 각각의 경쟁력을 분석하고 결과를 경쟁력 요소를 도출하고자 하였다. 연구 결과는 다음과 같다. 사회적인 측면을 살펴보면 경제성장에 따른 생활수준이 높아져옴에 따라 여성에 경제적 활동이 기폭제 역할을 해왔다. 또한 과거 커피문화의 경우 자판기 믹스커피 문화에서 문화공간적인 측면을 강조하는 소비시장으로 변모함을 간파해온 스타벅스 대응전략이 유효하였다. 기술적인 측면을 살펴보면 프랜차이점 원두 맛에 일률적 표준화를 확보하여 편차를 줄여왔으며 매장을 직영으로 운영함으로서 표준화된 운영 시스템 운영이 가능하였다. 그리고 경제적인 측면을 살펴보면, 커피 소비시장이 확장세를 이어옴에 따라 시장전체 크기 또한 비례적으로 커져 안정적인 성장환경이 형성되어왔다는 점이다. 마지막으로 환경적, 정책적 측면을 살펴보면, 최근 친환경성을 강조한 정책방향을 간파하고 시장 선두기업으로서 친환경 기업으로서의 정책 활동에 기초한 마케팅 전략방향이 주요해왔다는 점이다.

• 한국식생활문화학회지
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• 제32권6호
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• pp.549-557
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• 2017

As many companies are performing brand management as a marketing strategy to establish long-term relationships with their customers, consumers decide the actual purchasing behavior by understanding the brand attributes of the relevant company based on an evaluation standard of the products. This paper provides the basic data for improving the competitiveness of the coffee shop market continuously, and analyzes the influential relationships between each variable by limiting the brand attributes of the coffee shop and the price fairness factor that would be expected to affect the consumers' purchasing behavior as the cause variables. The results showed that the-out of brand attribute factors of the coffee shop, the brand awareness and perceived quality had significant effects on the price fairness while the influence of the shop image on the price fairness was not verified. In addition, all the brand awareness, shop image, and perceived quality had significant effects on the purchasing behavior while the statistical significance between price fairness and purchasing behavior was verified. The rationality of the price presented by the coffee shop could be judged depending on the quality perceived by the consumers. Similarly, once consumers classified the propriety of price and then perceived that a suitable price had been set up regarding the quality and service provided by the coffee shop, it was highly possible for them to include it in their actual purchasing behavior, despite the higher price than other brands'. Further research on the psychological variables affecting the purchasing behavior by securing more diverse consumers to understand their purchasing behavior for a wide range of research subjects and the generalization of research results, will provide useful data for establishing marketing measures necessary to form strong relationships between consumers and brand in the currently-saturated coffee shop market.

• 한국경제지리학회지
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• 제16권3호
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• pp.323-343
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• 2013

이 논문은 베트남 중부고원지대 커피변경지역의 중심 지역인 닥락(Dak Lak) 성을 대상으로 커피변경지역의 형성과 그 구조변동을 탐구하였다. 기존의 연구들이 글로벌커피시장의 영향에 주로 초점을 둔데 비해, 본 연구에서는 변경적 특수성 및 베트남의 시장경제체제로의 전환과정에 이루어진 개혁조치들이 닥락의 커피생산지리 발달에 어떤 영향을 미쳤는지에 더 주목을 하였다. 이를 위해 국영회사의 생산시스템 변화, 커피농가의 토지보유과정에서 나타난 변경적 특성과 전환경제적 상황을 밝히고자 하였다. 이 연구는 닥락의 커피생산지리 발달과정을 세계커피시장의 영향측면에서만 접근해온 기존 연구들이 상대적으로 소홀한 측면을 제시함으로써 커피변경지역 이해에 일정한 기여를 하였다고 본다.

• 유통과학연구
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• 제15권6호
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• pp.47-56
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• 2017

Purpose - The purpose of this study is to examine the viability of imitation strategy. Imitation strategy is one of the strategic options that a late mover can choose, and by selecting the strategy, the company imitates key elements of the business model of first movers, and modifies them to suit its conditions. The author attempted to explain how the elements of first mover's business models were creatively adapted to suit the conditions of late movers so that they can secure market position face-to-face market leaders. Research design, data, and methodology - For the purpose of the study, Korean coffee franchise industry was selected to compare the strategies of first and late movers and to discuss imitation strategy in detail. The author conducted in-depth case study of first mover and business model innovator Starbucks and Ediya Coffee, one of their imitators. The paper examines how Ediya has imitated and modified the business model of Starbucks to secure its unique competitive position in domestic market by using value chain and generic strategy analysis. Results - Starbucks and Ediya were compared in terms of their interior design, the price level of beverages, the variety of side dishes, and shop locations. Starbucks have invested interior design heavily to shops, offered diverse beverages and side dishes with relatively high price, the shops are located in central areas, whereas Ediya has concentrated on achieving cost leadership in all value activities as maintaining the quality of key products. Ediya succeeded in achieving best-provider strategy, in which it enjoys both cost leadership and differentiation advantages, largely by the strategic alliance with the biggest coffee manufacturer, Dongsuh Foods in Korea. Conclusions - Though Ediya is the imitator of Starbucks, it has modified Starbucks business models and succeeded in providing the 'third place' experience for budget-minded customers. Ediya has also succeeded in benefiting its franchisees by lowering costs and simplifying the various tasks of coffee shop management. Due to these factors, Ediya could become one of the largest number shops as the coffee franchise in Korea.

• 한국식품조리과학회지
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• 제20권2호
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• pp.170-179
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• 2004

The purpose of this study was to investigate the instrumental and sensory characteristics of coffee-sulgi(rice cake) with different ratios of the ingredients; coffee(30$m\ell$, 40$m\ell$ and 50$m\ell$ of espresso and instant coffee) and sugar (50g and 75g). A commercial scheme for coffee-sulgi was also investigated. The optimal mixing ratios of coffee-sulgi with added espresso were rice flour 500g, salt 5g, espresso 40$m\ell$ and sugar 75g. Those of coffee-sulgi with added instant coffee were the same. As the sensory intensities of coffee aroma, coffee taste, sweetness, moistness, elasticity, color acceptance for coffee-sulgi and overall acceptance for quality were enhanced, the overall preference for coffee-sulgi was increased. In addition, overall preference was positively correlated with adhesiveness and a-value of instrumental characteristics, but negatively correlated with cohesiveness and L-value. In coffee-sulgi with added espresso, intensities of coffee aroma, browniness, coffee taste, color acceptance for coffee-sulgi, overall acceptance for quality and overall preference were higher than those of coffee-sulgi with added instant coffee. In this point, gourmet coffee-sulgi with added espresso and universal coffee-sulgi with added instant coffee could be differentiated in the coffee-sulgi markets. In conclusion, this study of coffee-sulgi and the differential scheme for the market will be useful to expand rice processing, enhance the intake of rice cakes and provide a reference for the commercialization of rice cakes.

• 한국실내디자인학회논문집
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• 제19권2호
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• pp.73-80
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• 2010

The introduction of coffee business means adapting new culture more than coffee business itself as you see if from the trend of brand coffee stores in Korea now days. This 'new coffee culture' is popular among the adults from university students to business people and it has settled as a trend not only for drinking coffee but also for a place where they can take a rest and enjoy the culture. For that reason the elements which organize space to space takes great deal of weight in Marketing. Customers are looking for spaces such as business room, studying room, parkinglot, smoking area and also want comfortable seats and good atmosphere. It shows how important marketing is in Space design. Following study is to study about the key space design elements which is getting luxurious and individual in brand coffee stores. The aim of this essay is to broden variety and creativity of the space design in the market from now on.

• 한국프랜차이즈경영연구
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• 제8권1호
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• pp.31-41
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• 2017

Purpose - As the domestic coffee market is rapidly growing and competition is intensifying, coffee shops need to establish a marketing strategy that grasps the needs and desires of consumers in order to secure a competitive advantage in terms of survival. From this point of view, this study suggests what choice attributes consumers consider when visiting coffee shops, and analyzes the effect of customer choice attributes on franchise and private coffee shops using fsQCA. Research design, data, and methodology - In the present study, we tried to understand the effect of the combination of choice attribute on satisfaction by the type of coffee shop based on the complex system theory, while studying the existing coffee shop choice attribute focuses on the causal relationship. FsQCA is a complementary analytical method between quantitative and qualitative research, and is a method for effectively analyzing the complex combination of causal variables. Result - The results of the study are as follows. First, cleanliness was found to be the most important factor in determining coffee quality, which is the most important factor affecting customer satisfaction. Second, customers who prefer franchise coffee shops seem to be most concerned about atmosphere, menu, cleanliness and price. On the other hand, customers who prefer private coffee shops consider image the most important. Conclusions - The implications of this study are as follows. Overall, coffee shops should manage cleanliness basically regardless of the type of store, but they should manage the choice attributes differently depending on the type of coffee shop. Franchise coffee shops will be able to increase the level of store satisfaction by systematically managing the store atmosphere, menu, cleanliness, and price according to the manual using the advantages of the franchise system. On the other hand, unlike the franchise coffee shops, private coffee shops can operate autonomous stores, so customers can use various marketing mixes to enhance their store image.