• 한국항공운항학회지
• /
• 제27권3호
• /
• pp.54-69
• /
• 2019

Transformational and authentic leadership are known to create positive effects on follower's various outcomes, like job satisfaction and organizational commitment. We're mostly interested in testing positive effects of transformational and authentic leadership of cabin team leaders in airline industry, because their leadership tends to have strong and immediate impact on cabin crew's quality of customer services. We figured that cabin team leader's transformational and authentic leadership had positive effects on crew member's job satisfaction and organizational commitment. And, these positive relationships were at least partially mediated through crew member's self-efficacy and LMX. Based on these positive results, we discussed several theoretical and practical implications for developing effective leadership across cabin team leaders in airline services industry.

• 한국항행학회논문지
• /
• 제16권6호
• /
• pp.1052-1064
• /
• 2012

본 연구는 항공사 객실서비스 향상, 효율적인 승무원 관리를 위한 팀제 운영에 기초자료를 제공할 목적으로 항공사 객실승무원 팀제에서의 LMX(팀장과 팀원의 교환관계)와 TMX(팀과 팀원의 교환관계)의 정도에 따른 팀 유효성 및 팀성과와의 영향관계를 검증하였다. 분석결과 LMX와 TMX는 팀유효성 및 팀성과에 모두 영향관계가 있음이 검증되어 가설은 모두 채택되었다. 이러한 결과로 객실승무원들은 팀장 및 팀원들 간의 교환관계의 질이 높을수록 팀몰입, 팀만족이 높아지고 이러한 팀유효성이 높을수록 팀성과가 높아진다는 결론을 도출해냈다. 즉 객실승무원 팀제는 교환관계의 질을 높인다면 서비스품질 향상을 도모할 수 있는 필수불가결한 제도이지만 반대로 교환관계의 질이 낮은 상태로 운영된다면 역효과의 결과가 나타날 가능성이 있다. 따라서 항공사에서는 이러한 연구결과를 토대로 객실승무원 팀제운영 시 팀장 및 팀원들 간의 양질의 교환관계를 형성, 유지할 수 있는 구체적인 방안을 수립해야 할 것이다.

• 한국항공운항학회지
• /
• 제21권4호
• /
• pp.126-136
• /
• 2013

Aircraft accidents these days, following the mega sizing trend of the aircraft, result in enormous losses of human lives apart from those of property, which cannot be replaced by any means. As most recently, in April 20, 2012, a Boeing 737 passenger plane departed Karachi on an augural flight to Islamabad, Pakistan, crashed close to an express highway on final approach, all 121 passengers and 6 crew members were killed. As such a large number of fatalities have been recorded in aircraft accidents while accident investigation results show that more than 95% of aircraft accidents are now survivable. There are three basic stages in surviving the aircraft accident: surviving the crash impact, the evacuation process and the hostile post evacuation environmental elements. These stages require the cabin crew's expeditious and appropriate actions on the basis of systematic and thorough cabin safety training in order to increase occupants' survivability, along with the passengers' preparedness. In this aspect, this paper examines the issues acting as the impediments to the passenger survival in inflight emergency situations, that are the deficiencies with cabin crew safety training, related performances and the shortcomings in passengers' knowledge on inflight safety information, leading to their inappropriate responses to emergency situations. These issues are analyzed and the root causes are identified, suggesting the resolving countermeasures.