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http://dx.doi.org/10.12673/jkoni.2012.16.6.1052

The Influence of LMX and TMX on team effectiveness and team performance in Airline cabin crew team  

You, Jung-Yun (Kyonggi University Graduate School of Tourism &Hospitality Travel, Air and Cruise Service management)
Lee, Mi-Hye (Kyonggi University College of tourism Major of event)
Publication Information
Journal of Advanced Navigation Technology / v.16, no.6, 2012 , pp. 1052-1064 More about this Journal
Abstract
In this study for the purpose of providing the basic data for airline cabin service improvement and efficient crew management. The relationship on team effectiveness and team performance according to the quality of airline cabin crew team LMX(Leader-Member Exchange) and TMX(Team-Member Exchange) was verified. The findings from the analysis shows the closer team leader and team members have quality exchange relationship the more the cabin crews will team commitment and team satisfaction. The conclusion is drawn that increased team effectiveness(satisfaction and commitment) enhances team performance as well. Therefore, based on the results of the study on airline cabin crew team operation system, the team leader and team members should come up with specific scheme to establish quality exchange relationship and to maintain the relationship.
Keywords
LMX; TMX; Team effectiveness; Team performance; Airline cabin crew;
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