• Proceedings of the Korean Operations and Management Science Society Conference
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• 2006.11a
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• pp.108-111
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• 2006

In this paper, we develop the business model of telecommunication company that facilitates to explore new business opportunities in aging society. Considering the trend of aging society, we analyze the market drivers of senior market. Analyzing market dynamics and value chain, we design a set of business models for telecommunication company. In addition, we describe the evolution path of the proposed business model in terms of technology development and market. Finally, we develop a framework for evaluating the effectiveness of the business model.

• Proceedings of the KSRS Conference
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• 2004.10a
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• pp.707-711
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• 2004

We analyze the information level of local small and medium business in the base of Nolan's growth stage model. To estimate information level we do separate level analysis for six sections and integrated total level analysis. After analyzing information level of business, we focus on the factors of this result to understand the most influential environments. The local business we were studying are the third stage-control stage. But Organization of information department and Planning and control of information are the second stage. The number of computer system application field is very related to information level. We present the critical factors of information level of small and medium business.

• Journal of Industrial Technology
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• v.25 no.A
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• pp.105-113
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• 2005

A business process flow model for an intermediary type shopping mall consisting of multiple sellers has been presented in this study. Specifically, we defined 11 essential business processes of a front office customer's view point and set up detailed process flow models using IDEF3 (Integrated DEFinition). The characteristic of this study lies in providing a dynamic model rather than static models. The results may form a conceptual framework not only for shopping mall processes but for analysis and improvement toward extended electronic business systems.

• Journal of Industrial Technology
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• v.25 no.A
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• pp.115-122
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• 2005

A business process flow model for an intermediary type shopping mall consisting of multiple sellers has been presented in this study. Specifically, we defined 7 essential business processes of the shopping mall administrator and 6 processes of the administrator of a seller. We then performed detailed process flow models using IDEF3 (Integrated DEFinition). The characteristic of this study lies in providing a dynamic model rather than static models. The results may form a conceptual framework not only for shopping mall processes but for analysis and improvement toward extended electronic business systems.

• Journal of Information Technology Services
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• v.8 no.1
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• pp.29-45
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• 2009

In this research, a model to measure the correlation between the performance of customer contact center and the business performance is developed using the well-known model, the market damage model of TARP. Three hypotheses are suggested and verified using real customer profit data and customer access data of the Industrial bank of Korea. As a result of this research, we know that there is a positive relation between increase of business profit and contact experience of customers to customer contact center. Also, customer satisfaction level for customer contact center contact experience is positively correlated with increase of business profit of the company. However, we could not find a meaningful correlation result between number of contacts to customer contact center and the business profit. Although this study is based on a particular one company data, the analyzation framework can be applicable to other banking companies for showing relations between performance of customer contact center and business profit of the company.

• Journal of Korean Society for Quality Management
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• v.30 no.4
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• pp.15-25
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• 2002

This paper considers supplier selection process for e-business & ISO 9001 quality management system environments. Determining suitable suppliers in the electronic commerce has become a key strategic consideration. However, the nature of these decisions is usually complex and unstructured. In this paper, a Quality Estimated Supplier Selection (QESS) model is proposed to deal with the supplier selection problems in the e-business(Business to Business: B to B). In the supplier selection, quality management factors will be considered for the first time, and then price, and delivery etc. In the first level, we deal with the quality management factors such as quality management audit, product test, engineering man-power, capability index and training time etc., based on the five point scale. In the second level, a QESS model determines the final solution by considering factors such as price, production lead-time and delivery time.

• Journal of Korean Society for Quality Management
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• v.35 no.1
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• pp.124-135
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• 2007

This study investigated the relationship between business-to-business service quality and loyalty by applying the IMP (International/Industrial Marketing and Purchasing Group) model. The study found that six dimensions of service quality which were product exchange, financial exchange, information exchange, social exchange, cooperation, and adaptation explained B2B service quality very well. More specifically, the study found that service quality dimensions of social exchange, cooperation, and adaptation were more important than those of product exchange, financial exchange, and information exchange. The study also found a positive relationship between service quality and loyalty. In fact, organizational buyers appeared to show greater loyalty as they perceived service quality better.

• Journal of Korea Society of Digital Industry and Information Management
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• v.17 no.1
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• pp.45-55
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• 2021

Recently, competition in the interior remodeling business is fierce. However, the interior remodeling business is basically B2B, and in this business, sales are basically dictated by the capabilities of salespeople. Therefore, in this study, we intend to develop a model for the core competency of salespeople in the interior remodeling business. To this end, based on the research on the existing competency and competency modeling, the competency model of the salesperson was derived using Dubois' overlay method. A total of 12 core competencies could be defined through the first and second modeling. The subject of this study was focused on LG Hausys, the most representative interior remodeling company in Korea. Based on the core competencies developed in this way, overall sales competencies can be raised through the development of a training course to enhance the sales competencies of salespeople, and a more efficient and objective HR.

• The Journal of Society for e-Business Studies
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• v.9 no.1
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• pp.105-122
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• 2004

The advance of information technology has changed the business environment, and the business process between the trading partners has been evolved with these changes. However, the business process between trading partners requires human interface for interchanging information or making a decision even though they collaborate each other or are coupled tightly, and this interrupts seamless business processes between them. To overcome this limitations, a new concept of self-integration has been emerged. The self-integration means a true integration among enterprise applications without human interface, and it might be the future direction of integrations. In this study, we introduced the concept of self-integration environment and business process model for supply chain planning. And, we analyzed the negotiation processes and classified the negotiation patterns for integrated supply chain planning in self-integration environment, and then we proposed a generic business process model for negotiation of extended and integrated supply chain planning by integrating the suggested negotiation pattern with business scenarios.

• Journal of Korean Society of Archives and Records Management
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• v.14 no.4
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• pp.199-219
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• 2014

BRM (Business Reference Model, hereinafter referred to as BRM) has been introduced with the objective to improve task-related information sharing among organizations, task processing speed, efficiency of organization management, and administrative services. Furthermore, a Records Management Reference Table, which is a business-based records management system, has been put in to operation. However, it is necessary to reidentify if the BRM is put into use according to its initial objectives and purposes after 10 years of its introduction based on the pending problems and matters of improvement. Therefore, in this study, the necessity for business transaction management has been reviewed based on the problems present in the "business transaction" operation, which is the lowest unit of BRM, and it proposes a business transaction identification plan through a business analysis. As a result, three major points to improve BRM management have been suggested.